야외 수영장, 10:00 ~ 22:00 오픈, 수영장 파라솔

슈어스테이 호텔 바이 베스트 웨스턴 샬로테 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 477개 이용 후기 중 243개" "
평점 8 - 좋아요. 477개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 477개 이용 후기 중 54개" "
평점 4 - 별로예요. 477개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 477개 이용 후기 중 24개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, off the hwy
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Brittany,We're glad to hear that you enjoyed the peacefulness of our location! Providing a quiet environment for our guests is important to us, and we're delighted that you found it to your liking. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Laura,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Mary,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean & friendly staff. Had a nice free breakfast with waffles , fruit & coffee. Would stay again. Thanks
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Theresa,Thank you for your great feedback! Providing a clean environment and friendly service are our top priorities, and we're delighted that you experienced both during your visit. It's great to know that you appreciated the complimentary breakfast options, including waffles, fruit, and coffee. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Joanne

Excellent place
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Joanne,Thank you so much for your excellent feedback! We're thrilled to hear that you enjoyed your experience with us. We strive to provide top-notch service and create memorable moments for our guests. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Jeanette

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Jeanette, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Adrian

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good pricing and clean
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Adrian,Thank you for your glowing feedback. We're delighted to hear that you found our pricing competitive and our hotel clean! Providing affordable rates and maintaining cleanliness are top priorities for us, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greatly appreciate the staff here. Very friendly and helpful. Property is in great condition.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,Thank you for your kind words! We're thrilled to hear that you appreciated our friendly and helpful staff and found our property to be in great condition. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

SANJAY 님, Raleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good property. No carpets in the room (at least on the 1st floor). Great front desk though. Breakfast included.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear SANJAY,Thank you for your kind feedback. We're thrilled you enjoyed your stay with us! Our decision to have no carpets on the first floor aims to enhance cleanliness and comfort. It's wonderful to hear you found our front desk service exceptional, and we're glad you appreciated the complimentary breakfast. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not at this time
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Christopher,We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Michelle was great at check in. Comfy beds. Floor had SEVERAL spots where you could tell it hadn't been mopped in quite some time. Namely between the bed and the chair nearest the window (room 304). Other than the dirty floors, everything else was good.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 29일
Dear Jennifer,Thank you for taking the time to share your feedback. We're pleased to hear that Michelle provided excellent service at check-in and that you found the beds comfortable. However, we apologize for the cleanliness issue you encountered with the floors in your room. We will address it promptly to ensure a better experience for future guests. We value your patronage and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gilberto 님, Granger

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Gilberto,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ralph

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Ralph,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 12일
Dear Doug,Thank you for your great feedback! We're delighted to hear that you found our staff to be friendly and accommodating. Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on you. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden gem
The staff was very knowledgeable and super friendly. Rooms were clean. Got an upgrade on room, which was nice and unexpected. Good choices for breakfast. Great location. Close to shopping and beaches. I would definitely stay again
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Susan,Thank you for your excellent review and for giving us a perfect rating! We're thrilled to hear that you found our hotel to be a "hidden gem" and enjoyed our friendly staff, clean rooms, breakfast choices, and convenient location. We're also glad that you appreciated the unexpected room upgrade. Your willingness to stay with us again is the highest compliment. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very friendly front desk lady. The breakfast was good. The bathroom door squeaked and the bathroom was pretty small.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 15일
Dear Susan,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

8/10 - 좋아요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice staff very helpful
2023년 12월에 15박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Rita,Thank you for your stay. It's great that you found our staff to be nice and helpful during your stay. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

James

가족 여행
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear James,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff at desk
We stayed Xmas Eve. Everything was very good but the bonus was the kind older lady behind the desk. Working extra shifts so coworker could be home for Christmas. She was sweet and funny and so willing to help.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Debra,We're thrilled to receive your perfect 10/10 rating! Thank you for recognizing our great staff, especially the kind older lady who went above and beyond by working extra shifts on Christmas Eve. We're delighted to hear that she was sweet, funny, and so willing to help. It's heartwarming to know that our team's efforts made your stay very good. We appreciate your positive feedback and hope to welcome you back for another great experience in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Martina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Martina, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Sarah,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 - 좋아요

Eileen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The WIFI was spotty and the tv had issues. Staff was very friendly and helpful. Room was clean and comfortable. Price good. Close enough to shops and restaurants. Did not eat the breakfast, so no opinion on the free breakfast.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 11일
Dear Eileen,Thank you for taking the time to share your feedback on your recent stay with us. We're pleased to hear that you found our staff friendly and helpful and that the room was clean and comfortable at a reasonable price. We apologize for any inconvenience caused by the spotty WiFi and TV issues. We'll look into addressing these concerns to enhance the overall guest experience. We're glad to know that our location worked well for you, being close to shops and restaurants.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brenda Irene

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Comfortable beds. Friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 8일
Dear Brenda Irene,Thank you for your great feedback. We're delighted to hear that you had a positive experience! It's great that you found the accommodations very clean, the beds comfortable, and encountered friendly staff. We look forward to providing you with another excellent stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Patricia

가족 여행
Service was great!
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 5일
Dear Patricia,Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. Providing excellent service is our priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Terrence

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 5일
Dear Terrence,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amanda

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 13일
Dear Amanda,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and very clean.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Andrew,Thank you for the perfect rating and positive feedback! We're thrilled to hear that you found our staff friendly and the premises very clean. We appreciate your support and look forward to welcoming you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant Surprise for a quick trip to Holden Beach
The receptionist was so courteous and warm when we arrived and accommodating, clean pleasant hotel with nice breakfast (I love waffles) and the price was right. Thank you!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Jennifer,Thank you for the perfect score and wonderful feedback! We're delighted to hear that your quick trip to Holden Beach turned out to be a pleasant surprise. It's great to know that our receptionist was courteous and warm and that you enjoyed the clean and pleasant hotel along with the breakfast, especially the waffles. We appreciate your kind words and hope to welcome you back on your future visits!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Elora

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 24일
Dear Elora,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 - 훌륭해요

Omayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
My mom smokes so it was nice that the lady put us on the first floor close to the smoking Section.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 4일
Dear Omayra,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Mike,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Bobbie Jo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Bobbie,Thank you for your kind words. We're glad to hear that you found the hotel to be nice. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely,Hotel Manager

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable, and friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Benjamin,Thank you for your positive feedback. We're thrilled to hear that you found our hotel clean, comfortable, and our staff friendly. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely,Hotel Manager

8/10 - 좋아요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear Guest,Thank you for your positive feedback on our customer service. We take great pride in providing excellent service to our guests, and we're delighted to hear that you had a great experience. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Michael 님, Draper

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Newly remodld however they kept the beds from 30 years ago! Horrible nights sleep, mold on shower curtains, and smells musky. The only place to stay in this area is the Best Western! Paid for 2 nights and it was so bad we didnt stay the second night and went to the Best Western.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 2일
Dear Michael,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great stay, manager shouldn’t be in hospitality.
Everything was great with a few small things. The keys would decode randomly. Over 2 nights had to recode keys 5 times. Everyone was nice except the general manager. She gave me attitude recoding keys and was saying it’s “user error, it’s not our keys issues it’s you, your doing something wrong” etc. while the other employees all said yea these things will decide just dropping them in ground.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 2일
Dear Guest,We appreciate your feedback on your recent stay. It's wonderful to hear that most aspects of your stay were enjoyable. We apologize for the lack of professionalism with our team. I understand the importance of staff hospitality and its impacts. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel ManagerSincerely,Hotel Manager

4/10 - 별로예요

Christopher

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Christopher,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good!
It was pretty good! The room are small, but perfect for one or maybe two people. The beds were clean, no bedbugs or any bugs that I saw. The bathroom was clean, but I’m pretty sure I got a bit of athlete’s foot from the floor, so maybe wear some waterproof sandals in the bathtub. Pool was clean and beautiful. Very close to the beach.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 1일
Dear Sarah,We appreciate your feedback and are pleased to hear that you had a pretty good stay. We'll make sure to address the floor cleanliness in the bathroom, and we apologize for any inconvenience caused. Thank you for mentioning the cleanliness of the beds and pool, as well as the proximity to the beach. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

eric 님, allen

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Eric,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 - 훌륭해요

Laretha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The woman at check in was very friendly and helpful.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 26일
Dear Laretha,We're delighted to hear that your check-in experience with the friendly and helpful staff member was positive. If you have any further feedback or if there's anything more we can assist you with, please don't hesitate to let us know. We hope you have a great stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very affordable
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 19일
Dear Paul,Thank you for your excellent 5-out-of-5 rating. We're delighted to hear that you found our hotel clean and very affordable. Your satisfaction is important to us, and we look forward to providing you with an outstanding experience at an affordable price on your future visits.Sincerely, Hotel Manager

8/10 - 좋아요

Therese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was good except for the smell on the 3rd floor.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Therese,Thank you for your feedback. We're glad to hear that you had an overall good experience at the hotel. We apologize for any inconvenience caused by the smell on the 3rd floor, and we will investigate this issue to ensure it is resolved. Your satisfaction is important to us, and we appreciate your input. If you have any further comments or concerns, please feel free to share them with us.Sincerely, Hotel Manager

8/10 - 좋아요

Tunstille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Tunstille,Thank you for your 4 out of 5 rating. We're delighted to hear that you had a nice stay at our hotel. Your feedback is appreciated, and we hope to welcome you back in the future for an even better experience.Sincerely, Hotel Manager

8/10 - 좋아요

Greg

연인과의 여행
Everything in the area seemed tiny, but service and breakfast were nice.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Greg,We're pleased to hear that you found our service and breakfast nice during your stay, despite the size of the area. Your positive comments are appreciated, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dianne

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mattresses and pillows were very comfortable. The place was clean and the staff was very nice. For what we paid for this room we were very pleased. And the location was only about 10 minutes to Ocean Isle Beach which was where our event was. I'd definitly stay here again.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 14일
Dear Dianne,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely,Hotel Manager

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not fancy but very clean and kind and considerate staff.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 11일
Dear Linda,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Ernest

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stopover motel, clean, easy parking, nearby food options.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 15일
Dear Ernest,We're delighted to hear that you had a great stopover experience at the motel. Cleanliness, easy parking, and nearby food options are important factors in ensuring a comfortable stay. If you have any more comments or if there's anything specific you enjoyed about your stay, please feel free to share. We hope to welcome you back in the future for another pleasant stopover.Sincerely, Hotel Manager

8/10 - 좋아요

Jennifer 님, Fremont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simple and clean. Just what we needed
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Jennifer,We're pleased to hear that you found the hotel simple and clean, providing just what you needed for your stay. Providing a comfortable and clean environment is important to us, and we're glad you had a positive experience. If you have any more comments or specific suggestions to make your next stay even better, please feel free to share them. We look forward to welcoming you back in the future! Thank you for choosing us.Sincerely, Hotel Manager

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly. My only dislike was the urine odor in the rooms. The receptionist said they were having issues with that, i think she said it was an issue with their air conditioning. Other than that, great stay
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Jessica,We appreciate your feedback about the super-friendly staff during your stay. We apologize for the issue you encountered with the urine odor in the rooms. It's good to know that the receptionist was aware of the issue and explained that it might be related to the air conditioning. Your comments are valuable, and we will address this concern to ensure a more pleasant and odor-free environment for our guests in the future. Thank you for your understanding, and we're glad you had an otherwise great stay.Sincerely, Hotel Manager