당구

홀리데이 인 브뤼셀 슈만, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 629개 이용 후기 중 232개" "
평점 8 - 좋아요. 629개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 629개 이용 후기 중 63개" "
평점 4 - 별로예요. 629개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 629개 이용 후기 중 11개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Isabel Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2024년 1월 24일
Beste Isabel Regina,Hartelijk bedankt voor uw fijne review.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Angelo De Coen, General Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 12월 5일
Dear Thomas,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,Angelo De Coen, General Manager

8/10 - 좋아요

RobertoI

2023년 10월에 3박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 12월 5일
Cher Robert.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Angelo De Coen, General Manager

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Goed hotel en ik kom zeker terug.
2023년 9월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 10월 2일
Beste Peter,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Met warme groeten en graag tot een volgende keer,Angelo De Coen, General Manager

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 10월 2일
Dear Tracy.Thank you very much for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back.Best wishes,Angelo De Coen, General Manager

10/10 - 훌륭해요

Naoki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
また宿泊したいホテルです。
フランクフルトから旅行でブリュッセルを訪れました。車での訪問だったので、地下駐車場を備えたこちらのホテルを選びました。一泊15ユーロで駐車でき、王宮やEU本部のすぐ近くに建つ、静かで落ち着いたホテルでした。中央駅までは地下鉄で4駅ほどでした。観光の拠点にとても便利でした。中心地は渋滞や治安が心配だったので、少し離れたところに宿泊したのは正解でした。ホテルのスタッフも親切でフレンドリーでした。
2023년 9월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 10월 2일
Naoki 様この度は、Holiday Inn Brussels Schuman をご利用いただき、誠にありがとうございました。地下駐車場を備え、観光にも便利な当ホテルの立地が、お客様のご旅行の拠点としてお役に立てた様で、何よりでございます。また、当ホテルの静かで落ち着いたところや、スタッフのフレンドリーな対応に喜んでいただき、また宿泊したいといって下さり、大変嬉しく思います。またのお越しをお待ちしております。Angelo De Coen, General Manager

8/10 - 좋아요

GIOVANNI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ciao
2023년 9월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 9월 15일
Gentile Giovanni,Grazie per averci fatto conoscere la sua opinione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti,Angelo De Coen, General Manager

10/10 - 훌륭해요

Thierry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 9월 13일
Cher Thierry,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Ce sera un plaisir de de vous recevoir une fois de plus. Bien à vous,Angelo De Coen, General Manager

6/10 - 괜찮아요

Samantha 님, Hamburg

별로예요: 직원 및 서비스
2023년 9월에 4박 숙박함
답변 제공: A. De Coen 님, 2023년 9월 14일
Dear Samantha,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Brussels - Schuman. We value all guest comments as they help us improve our services and provide a better experience for future guests.We're genuinely sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience you may have encountered during your visit. We take all guest feedback seriously, and we would appreciate it if you could provide more specific details about your experience so that we can address any issues you encountered and work towards improving in those areas.We would like to invite you to contact our team directly to discuss your concerns in more detail. Your insights will be instrumental in enhancing our services and ensuring that future guests have a more pleasant stay.Once again, we apologize for any inconvenience you experienced, and we sincerely hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made based on your feedback.Thank you for choosing Holiday Inn Brussels - Schuman, and we appreciate your feedback as it allows us to strive for excellence in serving our guests.Warm regards,Angelo De CoenGeneral Manager

8/10 - 좋아요

Claudia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: A. De Coen 님, 2023년 9월 11일
Dear Claudia,Thank you for your glowing review of your recent stay at Holiday Inn Brussels - Schuman. We're thrilled to hear that your experience was excellent. Your feedback inspires us to keep delivering outstanding service, and we can't wait to welcome you back.Warm regards,Angelo De CoenGeneral Manager

8/10 - 좋아요

Claudia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: A. De Coen 님, 2023년 9월 10일
Dear Claudia,Thank you very much for taking the time to share your wonderful review of your recent stay at Holiday Inn Brussels - Schuman. We're delighted to hear that our staff provided you with excellent service and made you feel welcome throughout your stay.Kindest regards,Angelo De CoenGeneral Manager

10/10 - 훌륭해요

akshay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location and great staff
2023년 8월에 5박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 30일
Dear Akshay,It's a real reward to receive such a great review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Angelo De Coen, General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean, staff very helpful indeed would stay again
2023년 8월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 26일
Dear David,Please accept our sincere thanks for this kind feedback.We're thrilled to hear that you found our hotel clean and our staff helpful during your stay. Our team always strives to provide the best possible service and create a comfortable atmosphere for our guests. We're glad that you enjoyed your time with us and would consider staying again.We hope to see you again in the future.Kind regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Lisa

2023년 8월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 22일
Dear Lisa,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.Thank you again; we hope to welcome you back soon.Kind regards,Angelo De Coen, General Manager

8/10 - 좋아요

Teoman

2023년 8월에 2박 숙박함
답변 제공: A. De Coen 님, 2023년 8월 16일
Dear Teoman,Thank you for choosing to stay at Holiday Inn Brussels - Schuman and for sharing your feedback with us. We're delighted to hear that you had an overall positive experience during your visit, and we appreciate you taking the time to provide us with a rating of 8 out of 10.It's wonderful to know that you enjoyed your time at our hotel. We are pleased that you found several aspects of your stay to your liking. Your feedback about the positive elements of your experience is encouraging and motivates us to continue delivering excellent service to all our guests.However, we also want to learn from your feedback to make your future stays even better. If there were specific areas where we fell short of perfection or if you have any suggestions for improvement, please feel free to share them with us. Your insights are invaluable in our ongoing efforts to enhance the quality of our services and facilities.Thank you once again for choosing Holiday Inn Brussels - Schuman, and we hope to welcome you back in the future for an even more enjoyable stay.Warm regards,Angelo De CoenGeneral ManagerHoliday Inn Brussels - Schuman

8/10 - 좋아요

UEDA

가족 여행
좋아요: 편의 시설/서비스
スタッフの対応、朝食どちらも素晴らしかったです。405号室を利用しました。ただ.シャワーブースは排水が悪く、使用不可でした。浴槽は問題なく使えました。
2023년 8월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 16일
お客様この度は、Holiday Inn Brussels Schumanにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当スタッフの対応に喜んでいただけた様で、大変嬉しく思います。一方、シャワーブースの排水につきましては、ご迷惑をおかけしまして誠に申し訳ございませんでした。より快適にご利用いただける様、改善に努めて参ります。また、朝食をお楽しみいただけた様で、何よりでございます。またのお越しをお待ちしております。Angelo De Coen, General Manager

10/10 - 훌륭해요

Hasnat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really helpful and welcoming and accommodating to all of our requests. If I visit Brussels again I would book the same hotel. Hilda and the team was excellent!
2023년 8월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 16일
Dear Hasna,Thank you for sharing this review.Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We look forward to welcoming you back on a future occasion.Best regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Franziska Adelheid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes und sauberes Hotel in der Nähe von Bahn/Metro. Sehr nettes Personal
2023년 8월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 8월 12일
Sehr geehrte Franziska Adelheid,vielen Dank für Ihr positives Feedback!Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat und Sie mit Ihrem Aufenthalt sehr zufrieden waren.Unser gesamtes Team dankt Ihnen für Ihr Kompliment zu unserer Sauberkeit und unserem freundlichen Service.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,Angelo De Coen, General Manager

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-In hat super funktioniert, schnell und einfach. Leider hat die Tiefgarage nur 7 Parkplätze, daher wird es schnell knapp - leider auch zu eng gebaut, mit großem Auto könnte die Ein- und Ausfahrt sehr schwierig werden. Hotel gut gelegen, zentral und nah an der Metro - Verbindug sehr gut. Sehenswürdigkeiten zu Fuß gut erreichbar.
2023년 8월에 1박 숙박함
답변 제공: A. De Coen 님, 2023년 8월 8일
Dear Michael,Thank you for sharing your experience with us at Holiday Inn Brussels - Schuman. We're delighted to hear that your check-in process went smoothly and efficiently. We appreciate your feedback regarding the underground car park. We apologize for any inconvenience you faced due to limited parking spaces and the tight layout.We're pleased that you found our hotel's location convenient, with its central position and proximity to the metro, providing excellent connectivity. It's great to know that you were able to explore the city's attractions easily on foot from our hotel. We hope you had a wonderful time exploring Brussels and that you enjoyed your stay overall. Your feedback helps us enhance our guest experience, and we look forward to welcoming you back in the future.Kindest regards,Angelo De CoenGeneral Manager

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property staff were super helpfull and friendly helping track down my lost suit case, and knew all the good spots to go, if i ever come back to brussells it will be this hotel, breakfast was great too
2023년 7월에 7박 숙박함
답변 제공: A. De Coen 님, 2023년 8월 2일
Dear Jake,Thank you for sharing your fantastic experience at Holiday Inn Brussels - Schuman! We are absolutely delighted to hear that you had a wonderful stay and that our property staff went above and beyond to assist you in locating your lost suitcase. We understand how stressful it can be to lose belongings while traveling, and it is truly heartening to know that our team was able to help ease your worries.Our staff takes immense pride in providing exceptional service, and they are always ready to offer valuable insights and recommendations to ensure our guests have a memorable time exploring Brussels. We're thrilled that you found their knowledge of the city's hotspots beneficial and that you enjoyed your time exploring the local attractions.Moreover, we're glad to learn that you had a pleasant breakfast experience during your stay. Our team puts in considerable effort to ensure a delightful dining experience, and your compliments will undoubtedly motivate them to maintain this high standard.Your kind words and endorsement mean the world to us, and we genuinely appreciate your intention to return to our hotel on your future trips to Brussels. We eagerly await your next visit and promise to deliver another exceptional stay.Once again, thank you for choosing to stay with us and taking the time to share your feedback. We wish you safe and happy travels and look forward to welcoming you back soon.Best regards,Angelo De CoenGeneral Manager

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 7월 14일
Kære Caroline.Tusinde tak for din fine anmeldelse af dit ophold på Holiday Inn Brussels Schuman.Vi er glade for at høre, at du nød dit ophold her på Holiday Inn Brussels Schuman og at servicen var tilfredsstillende.Vi takker for rosen, og minder dig om, at vi altid vil være glade for at se dig igen.Angelo De Coen, General Manager

10/10 - 훌륭해요

Maja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and lovely quiet hotel in a nice area!
2023년 6월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 7월 4일
Dear Maja, Thank you for this positive review of your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back. Best wishes,Angelo De Coen, General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 5박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 6월 30일
Dear Guest,Thank you for letting us know that you had a pleasant stay.We regret we were not able to meet all your requirements.We would certainly like to learn more about that in a private message.We look forward to welcoming you back on your next visit.With our kindest regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Chantel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We would definitely stay here again. The breakfast was phenomenal - one of the best hotel breakfasts I’ve ever had! The room was cool and the bed was comfortable. The location was SO central.
답변 제공: Angelo De Coen, General Manager 님, 2023년 6월 29일
Dear Chantel,Thank you for positively reviewing your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to seeing you again soon, Kind regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 6월 26일
Dear Janet,Thank you for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again. Kind regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Najla 님, Baabda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
location next to my meeting all walkable and size of the room very spacious
2023년 6월에 5박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 6월 18일
Dear Najla,Thank you for sharing this lovely review.We are delighted to know that you had a pleasant stay and appreciated our spacious rooms.We look forward to welcoming you again. Best regards,Angelo De Coen, General Manager

8/10 - 좋아요

HON TING

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So far so good
In general, this hotel condition good and is very close the underground rail and convenience to travel other area in Brussels but no view from the hotel room. However, the parking bay only 7 available and unable provide me in the first day. Suggest arrive in hotel before 10:00 see if there is any visitor check-out or later than 20:00 as free parking outside of hotel.
2023년 5월에 2박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 6월 4일
Dear Hon,Thank you for reviewing your recent stay.We are thrilled that you enjoyed your stay with us and appreciated our convenient location as well as our team members who strive to ensure you have the best experience possible. However, we regret that our parking didn't meet your expectations. Nevertheless, we have noted your comments and will consider them for future improvements.We hope that we have the pleasure of seeing you again in the future. Take care,Angelo De Coen, General Manager

8/10 - 좋아요

Päivi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 5월 28일
Kära Päivi,tack för att ni recenserade er vistelse hos oss.Vi är glada att din vistelse hos oss var till er belåtenhet.Vi önskar er varmt välkommen åter!Med vänliga hälsningar,Angelo De Coen, General Manager

10/10 - 훌륭해요

Chris

2023년 5월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 5월 24일
Dear Chris,Thank you for sharing your rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とても親切なスタッフさん
深夜のチェックインでしたが、翌日のタクシーの手配等 親身になって親切に手配して頂き大変助かりました。 とても親切なスタッフさんです。 お部屋も清潔で広さも快適でした。
2023년 4월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 5월 8일
様。この度はHoliday Inn Brussels Schumanにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました深夜のチェックインにも関わらず、スタッフがタクシーの手配など親切に対応してくれたことに感謝しています。私たちのスタッフはいつでもお客様のお手伝いをさせていただくことを楽しみにしています。お部屋の清潔さと広さについてもお褒めいただき、ありがとうございます。私たちの目標は、お客様にできるだけ快適な滞在を提供することです。またのお越しを心よりお待ちしております。Angelo De Coen, General Manager

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 5월 24일
Dear Marcel,Thank you for sharing your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you on your next visit.Kindest regards,Angelo De Coen, General Manager

10/10 - 훌륭해요

Paola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Comodo, pulito, silenzioso, personale cortese e attento
2023년 5월에 1박 숙박함
답변 제공: Angelo De Coen, General Manager 님, 2023년 5월 5일
Gentile Paola,Grazie per aver averci fatto conoscere la sua opinione.È con grande piacere che leggiamo il suo commento e siamo felici di apprendere che abbia gradito il suo soggiorno presso la nostra struttura.La ringraziamo inoltre per aver menzionato la pulizia della struttura e la cordialità del nostro staff, che sarà felice di sapere di aver fatto un buon lavoro.Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti.Angelo De Coen, General Manager

10/10 - 훌륭해요

Shalva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles war einfach wunderschön
2023년 4월에 1박 숙박함
답변 제공: Maya Adriaensens, General Manager 님, 2023년 4월 17일
Sehr geehrter Gast,Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Wir freuen uns, dass wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen zu können. Herzliche GrüßeMaya Adriaensens, General Manager

4/10 - 별로예요

Megan 님, Lakewood

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The young man at reception was nice enough to let us check in several hours early, however he didn’t actually check us in!! So at 10 pm someone tried to get into our room, they had a key and was able to open our door (lucky we had the lock bar on). When we went down to reception to see why this happened we just were told that their computer said we never arrived. We didn’t get an apology or any other sort of compensation. I get it mistakes happen, but a sorry would have been nice. I also opted to pay for breakfast at the hotel as we had an early flight and were tired, again the young man on reception was kind enough to book this for us, and again, there’s a downside! Because of the language barrier I couldn’t quite understand what he said, and we were charged €42 for a simple breakfast. He handed us the receipt and that was all, we later found out he charged a fee on top of the normal breakfast, which was not reflected in the receipt given. We had already paid €50 for the room, and an additional €42 for an unknown fee/breakfast. My advice to anyone checking in is to know French or make sure you ask enough questions. We weren’t given any clarity and it made the stay quite uncomfortable and scary, but truly what made our stay the worst was not a single staff member talked to us about their mistakes or apologised.
2023년 3월에 1박 숙박함
답변 제공: Maya Adriaensens, General Manager 님, 2023년 3월 27일
Dear Megan,Thank you for taking the time to share your feedback with us.We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We hope to welcome you back for a return visit.Best regards,Maya Adriaensens, General Manager

8/10 - 좋아요

MR G C

2023년 3월에 1박 숙박함
답변 제공: Maya Adriaensens, General Manager 님, 2023년 3월 27일
Dear Guest,Thank you for taking the time to rate your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Maya Adriaensens, General Manager

6/10 - 괜찮아요

Holger

2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Lubica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 12월 8일
Dear Guest,This is a great rating. Thank you!We are glad we met your requirements.Again, thank you very much.We look forward to the pleasure of seeing you again in the future. Kind regards,Dominique Verniers, General Manager

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The late check in service was excellent. The receptionist was very friendly and professional, even as our arrival time was at 1:30 am. Room is comfortable, breakfast was good.
2022년 11월에 1박 숙박함

8/10 - 좋아요

Sayaka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 10월 20일
Dear Sayaka,Thank you for rating your recent stay.We're glad your experience has been to your satisfaction.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,Dominique Verniers, General Manager

6/10 - 괜찮아요

Henrik

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Kaffaskinen fick jag inte att fungera och när jag påpekade det vid utcheckning tidigt så erbjöds inte kaffe från frukostbuffén. Lite snålt tycker jag.
2022년 10월에 1박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 10월 20일
Bäste Henrik, tack för att ni ville lämna ett omdöme efter er vistelse hos oss.Vi beklagar att servicen inte levde upp till er förväntan den här gången. Vi uppskattar dock att ni har valt att dela med er av era tankar. All feedback vi får från våra gäster är mycket värdefull för oss, och vi ska självklart göra vårt bästa för att se till att detta inte händer igen. På återseende,Dominique Verniers, General Manager

8/10 - 좋아요

Albert

2022년 10월에 1박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 10월 12일
Dear Albert,We acknowledge with thanks your rating about your recent stay.We are happy to have met your requirements.We would certainly like to learn more about that in a private message.We look forward to the pleasure of seeing you again in the future. Kind regards,Dominique Verniers, General Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliches Personal, extrem positiv bemüht. Gutes Frühstücksbuffet. Das Hotel hat eine gute Lage zur Erkundung der Stadt.
2022년 8월에 3박 숙박함
답변 제공: Dominique Verniers, Hoteldirektor 님, 2022년 8월 29일
Sehr geehrter Michael,vielen Dank für die Bewertung unseres Hotels.Wir freuen uns zu lesen, dass Sie mit der Ausstattung unseres Hotels, unserer zentralen Lage und unserem freundlichen Team zufrieden waren.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Dominique Verniers, Hoteldirektor

8/10 - 좋아요

Michael

2022년 8월에 2박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 8월 22일
Dear Michael,Thank you for taking the time to rate your stay with us.We are glad that we met your expectations.A private message with further details would be gratefully received.We look forward to the pleasure of seeing you again in the future. Kind regards,Dominique Verniers, General Manager

10/10 - 훌륭해요

FRANCA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personale gentilissimo e pronto a soddisfare qualsiasi richiesta. Hotel pulito, camere ampie, qualcuna anche con vista. Posizione vicina a fermate di metro, autobus e treni, market e ristoranti. Volendo in circa 15 minuti a piedi si arriva in centro, percorrendo la rue de la Loi.
2022년 7월에 16박 숙박함
답변 제공: Dominique Verniers, Direttore generale 님, 2022년 8월 22일
Gentile Franca,Grazie per aver averci fatto conoscere la sua opinione.E' sempre bello quando i nostri ospiti sono soddisfatti del nostro lavoro. La ringraziamo, inoltre, per aver menzionato la cortesia del nostro personale, che la ringrazia e la saluta.Con la speranza di averla ancora come nostra gradita ospite, le porgiamo i più cordiali saluti.Dominique Verniers, Direttore generale

8/10 - 좋아요

Ulf

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함
답변 제공: Dominique Verniers, Hoteldirektor 님, 2022년 8월 3일
Sehr geehrter Ulf, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben. Wir haben gerne gelesen, dass dir der Aufenthalt bei uns gut gefallen hat. Danke für deinen Hinweis bezüglich unseres Service. Wir werden diesen gerne mit unseren Mitarbeitern besprechen, um uns weiter zu verbessern :) Wir hoffen, du konntest deinen Aufenthalt stets noch genießen und bedanken uns vielmals für deinen Besuch. Wir würden uns freuen Sie einmal wieder zu sehen und hoffen Sie hatten eine gute Heimreise! Dominique Verniers, Hoteldirektor

10/10 - 훌륭해요

Sikander Hussein Mohamed

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very conveniently located to EU
2022년 7월에 3박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 8월 2일
Dear Hussein Mohamed, Please accept our sincere thanks for this kind review. Thank you for acknowledging our team members who work hard to ensure that we deliver the best service and always meet your expectations. It is rewarding to know that you also appreciated our convenient location. We look forward to seeing you again in the future. Best wishes, Dominique Verniers, General Manager

8/10 - 좋아요

Manuel Aurelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comido y tranquilo hotel. Con buen desayuno bufete
2022년 7월에 2박 숙박함
답변 제공: Dominique Verniers, Director general 님, 2022년 7월 29일
Apreciado Manuel, Gracias por hacernos saber que han podido disfrutar de unos días de total tranquilidad. Nuestras instalaciones y el maravilloso entorno natural que nos rodea hacen posible que nuestros clientes puedan desconectar del ajetreo diario y gozar de un merecido y apacible descanso. Le enviamos un saludo muy cordial. Atentamente. Dominique Verniers, Director general

10/10 - 훌륭해요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Serviço muito bom
2022년 7월에 1박 숙박함
답변 제공: Dominique Verniers, Gerente Geral 님, 2022년 7월 25일
Caro Roberto, agradecemos o seu simpático comentário. Antes de mais, muito obrigado pelo seu simpático feedback. É ótimo saber que ficou tão agradado com a sua experiência na nossa companhia! É muito importante para a nossa equipe que tenha ficado satisfeito com o nosso atendimento e serviço de limpeza. Esperamos voltar a recebê-lo no futuro. Com os melhores cumprimentos, Dominique Verniers, Gerente Geral

2/10 - 너무 별로예요

Jens M.

2022년 7월에 1박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 7월 25일
Dear Jens, Thank you for taking the time to rate your stay with us. We would have liked to have met your requirements. We would appreciate more information on how we could improve. We look forward to the pleasure of seeing you again in the future. Kind regards, Dominique Verniers, General Manager

2/10 - 너무 별로예요

Sebastian

2022년 6월에 2박 숙박함
답변 제공: Dominique Verniers, General Manager 님, 2022년 6월 27일
Dear Sebastian, Thank you for letting us know how you rated your recent stay. We are sorry your stay was not to your liking. We would love to know more about what we could do to improve it. Could you send us a private message with more details? We look forward to the pleasure of seeing you again in the future. Kind regards, Dominique Verniers, General Manager