Dear Ola,Thank you for taking the time to share your comments further to your stay with us.Your observations are important to us as they give us a clear picture of the possible areas of improvements. This is the reason why they have been shared to the entire team.Best regards,Clément AupinDirector of Operations

Dear AliWarm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting Marriott Executive Apartment on your recent travel to Brussels and for going to the trouble of sharing your experience on Expedia, which we fully appreciate as this helps us to reflect on our current service offering and look at ways to continuously improve our guest's satisfaction.However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with a smoking smell experienced in the apartment. I sincerely empathize with your feeling and apologize for the discomfort created. Please be informed that all our apartments are smoke free. However, some of the guests are unfortunately disregarding this policy and are still smoking in the facility. In order to further discourage such inappropriate behavior, we have re-enforced the non-smoking policy in all apartments with additional signage as well as an increased fee of EUR 300 per night to discourage them from smoking. Following your feedback, I understand that there is still much effort to do, and I also apologize that the chambermaid that serviced your room prior to your arrival has not escalated this issue to the housekeeping supervisor as the supervisor would have taken the appropriate corrective actions using our ozone machine to eliminate or minimize the smoking smell. I have asked our Executive Housekeeper to further emphasize on this matter to all chambermaids in order to avoid such inconvenience to other guests in the future. Additionally, I understand that you appreciated the Renaissance hotel, located next to the Marriott Executive Apartments, which are offering all the facilities for the guests, such as the reception area, the restaurant, the fitness and wellness. Indeed, all our guests from the Marriott Executive Apartments can benefits from the facilities from both properties in order to ensure a more enjoyable time with us.In spite of your disappointment, I sincerely hope to welcome you again at either our Marriott Executive Apartments or our Renaissance Brussels Hotel and have the opportunity to remedy any negative impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear marian,Warm greetings from Marriott Executive Apartments Brussels!Thank you for choosing to stay at our Marriott Executive Apartments on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel's convenient location, along with the spaciousness of the apartments. In the meantime, I also acknowledge that you have experienced some inconvenience with the condition of the bathroom and with the reception, which is located at the Renaissance hotel, next to the Marriott Executive Apartment building. I sincerely empathize with your feeling and humbly apologize for any shortcoming. Rest assured that I have asked our Executive Housekeeper to inspect the bathroom and re-enforce the housekeeping preventive maintenance plan to avoid such inconvenience to other guests. I trust this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of this, I sincerely look forward to welcoming you and your family again at our Marriott Executive Apartments Brussels Hotel and ensuring a more enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Jonathan,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent family travel to the Belgian capital and for going to the trouble of sharing your experience on Hotels.com. As I have joined the hotel few months ago, your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.However, I understand that your recent stay was not up to your expectation as you have scored us a low 6 out of 10. I noticed from your comment that you have experienced various shortcomings over this stay and were unhappy with the billing, with the lack of cutleries and with the condition and cleanliness of the apartments. At the onset of this email, please accept my unreserved apologies for the service shortfall and for any distress caused by any incorrect charges. This is certainly not the type of experience I would like us to provide to you nor to any guest. While I honestly do not have any excuse for the shortcomings, as shared by separate email communication, rest assured that I will personally follow-up on the billing matter and ensure the appropriate corrective measures are taken as I certainly do not wish to charge our guests more than what is owed. Allow me and my team to review the matter and revert back to you within the next 48 hours with the appropriate clarification and necessary corrections. I hope this will be acceptable.In the meantime, and with regards to the lack of cutleries, the cleanliness and the condition of the apartment, I sincerely empathize with your feeling and humbly apologize for the poor impression created on this occasion. This is certainly not acceptable and in stark contrast with the service standard in place at the hotel. Pertaining to the cutleries and the cleaning, rest assured that I have shared your feedback with our Executive Housekeeper in order to re-emphasize to the chambermaids that serviced your apartment to always pay more attention to such details and verify that the cutleries, plateware and glassware are setup for a minimum of 4 guests for each apartment. Additionally, I have also asked our Executive Housekeeper to re-emphasize to all chambermaids on the cleanliness standard which remains the foundation of every guest's expectation. Meanwhile, the concerned chambermaid that has serviced your apartment prior to your arrival has been reminded to pay more attention on the vacuuming, the dusting, the cleanliness of the kitchen utensils and apparels as well as the toilets to avoid such re-occurrence in the future. Finally, since I have joined the hotel few months ago, I acknowledge that there is a need for an upgrade of the apartment facilities, moving away from the carpet, enhancing the look & feel and the guest's comfort. As such, we have completed the renovation of two duplex apartments as a mock-up with many enhan

Dear dipesh,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate and genuinely welcome to further reflect on our servicing offering and look at ways to improve in the future.I am pleased to know that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Josette,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have appreciated your stay. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is a good score, yet I genuinely believe that there is always room for improvement. As there were no additional comments added, and in order for me and my team to look at ways we could improve, I will highly appreciate if you could share some more details about your stay so that I could review with our team and take the appropriate actions. Thank you in advance for any further notes you may wish to provide.In spite of any service shortfall, I sincerely hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments Brussels Hotel to ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Lee,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent trip to the Belgian capital and for taking the time to share your experience which I sincerely appreciate.I am delighted to read that you have appreciated your time with us. In the meantime, I also noticed that you have experienced some inconvenience with the Wi-Fi. I fully appreciate your feedback and empathize with any inconvenience caused. Rest assured that I have asked our IT team to review the infrastructure and run some test to ensure the Wi-Fi is operating fully and avoid any reoccurrence. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of any negative feeling, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more seamless stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Eddie,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. Thank you for taking the time to share your experience on Hotels.com, which I sincerely appreciate.I hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments and we look forward to ensuring another enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Fatima,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for going to the trouble of sharing your experience on Hotels.com. Your opinion is very valuable to me and my team in order to reflect on our current service standard and look at ways to improve our guest's experience in the future.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, may we invite you to share with us any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable moment on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Winter,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for tasking the time to share your experience through this survey.While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Franceska,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience on Expedia.com.I understand that your stay experience was overall up to your expectation, yet I also noticed that we have the opportunity to further enhance your future visits as you have scored us 4 out of 5. As I genuinely believe there is always room for improvement, and as there were no additional comment in your survey, I have called for an investigation, speaking with our Duty Manager, but understand that no comment has been raised to our team or recorded in the hotel logbook during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear alexander,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for sharing your experience on Hotels.com. I am pleased to learn that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for my team to look at ways we could ensure a greater stay on your future visits and improve our overall guest's satisfaction, I will highly appreciate if you could kindly share any detail about your stay at your convenience. Thank you in advance for any further comments you may wish to provide.I hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable time on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Angel Juan,Warm greetings from Marriott Executive Apartments Brussels!Thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am delighted to learn that you have thoroughly appreciated your time with us. I hope you had a safe travel back home and, should your future travels take you again to Brussels, we look forward to welcoming you at Marriott Executive Apartments Brussels Hotel for another enjoyable stay with us.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Cuauhtemoc,Warm greetings from Marriott Executive Apartments Brussels, European Quarter!May I thank you for selecting Marriott Executive Apartments Brussels on your recent trip to Brussels and for taking the time to share your experience. I am pleased to learn that your stay was overall up to your expectation. Nevertheless, I acknowledge that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey and in order for me and my team to look at ways, we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any shortfall, I sincerely hope to welcome you again at our Marriott Executive Apartments Brussels and have the opportunity to remedy the poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Sarah,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments hotel on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that your stay was overall up to your expectations. In the meantime, I also noticed that we have the opportunity to further enhance your future stays with us and have taken your feedback about the need to upgrade the linen and on the cleanliness of the couch and curtains in a constructive manner. I am terribly sorry for this downside as this is certainly not reflective of the cleanliness standard in place at the Marriott Executive Apartments. Please note that, while the apartments have been extensively used by long-stays over the past two years due to the pandemic, we are going through a deep cleaning program for all the apartments as well as an enhancement plan to upgrade the facility and provide a greater look, feel and experience to our short-term and long-term residents when in Brussels. I hope this will bring you comfort and re-assurance that your feedback matters to me and my team.In spite of the above matter, I sincerely hope that your future travel to the Belgian capital will continue to include our Marriott Executive Apartments Brussels in the European Quarter. Until then, we wish you a wonderful festive season ahead with all our best wishes for this season of wonder.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Kumaran,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have greatly enjoyed your time with us on this occasion. I hope you had a safe travel to your next destination, and we look forward to welcoming you again at Marriott Executive Apartments Brussels Hotel and ensure another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Outi,Warm greetings from Renaissance Brussels Hotel!May I thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience on Hotels.com. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I recognize that 8 is an acceptable score, yet, I genuinely believe there is room for improvement. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Jona,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent trip to Brussels and for taking the time to share your experience, which I sincerely appreciate and I am delighted to read that you have thoroughly enjoyed your time with us. I hope you had a safe travel back home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Mohamed,Warm greetings from Marriott Executive Apartments Brussels, European Quarter!Thank you for selecting Marriott Executive Apartments Brussels on your recent travel to Brussels and for taking the time to share your experience. As we are moving away from the pandemic, I genuinely welcome every guest's feedback in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future.However, I understand that your stay was not entirely up to your expectation as you have scored us a 6 out of 10. As there were no additional comment in your survey, naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our log-book recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. It is most unfortunate that you have left our doors disappointed on this occasion. Nevertheless, as I always value our guest's feedback, and in order for me and my team to look at ways we could ensure a greater stay on your future visits and enhance our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of your disappointment, I sincerely hope to welcome you again at our Marriott Executive Apartments Brussels and have the opportunity to remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Sherry,Warm greetings from Marriott Executive Apartments Brussels!Thank you for selecting Marriott Executive Apartments on this occasion and I am thrilled to read that you have thoroughly appreciated your time with us. Thank you for taking the time to share your experience on Hotels.com. I look forward to welcoming you again at our Marriott Executive Apartments Brussels, your home away from home and ensuring another great stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Lorena, Warm greetings from Marriott Executive Apartments Brussels! Thank you for staying with us at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have thoroughly enjoyed your time with us on this occasion. I hope your future travels to Brussels will continue to include our Marriott Executive Apartments Brussels. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Ann, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent family trip to Brussels and for taking the time to share your experience with me. I am pleased to read that you and your family have thoroughly appreciated your stay with us, and in particular the well-appointed apartment, the spacious bathroom and kitchen along with the balcony. I look forward to welcoming you and your family again at Marriott Executive Apartments Brussels Hotel and ensure another great stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Danica, Warm greetings from Marriott Executive Apartments Brussels! May I thank you for choosing our Marriott Executive Apartments on this occasion and for taking the time to share your experience with me. I am glad to read that you have appreciated the well-appointed apartments, the gym and sauna facility as well as the location. In the meantime, I also noticed that there is an opportunity to further enhance the cleanliness, the check-in process as your apartment was not ready upon your arrival and with the smoking smell. I sincerely empathize with your feeling and apologize for the inconvenience and discomfort created which is certainly not what we aim to achieve and it is regrettable that we had you leave our doors unhappy and dissatisfied on this occasion. Pertaining to the cleanliness, I am terribly and sincerely sorry for this service shortfall. This is totally unacceptable and way below the service standard we are training our team after the pandemic and the re-opening of the apartments. Rest assured that I have shared your feedback with our Director of Operations as well as our Executive Housekeeper to take the appropriate corrective actions and ensure the chambermaids are consistently servicing the apartments at least once for stays of 4 nights and less and twice for stays of 7 nights and above as per the standard in place at the Marriott Executive Apartments. Concerning the smoking smell, please be informed that all our apartments are smoke free. However, some of the guests are dis-regarding this policy and are still smoking in the apartments. In order to further discourage such inappropriate behavior, we have re-enforced the non-smoking policy in all apartments with additional signage as well as an increased fee of EUR 300 per night to discourage them from smoking. Following your feedback, I understand that there is still much effort to do and I also apologize that the chambermaid that serviced your room prior to your arrival has not escalated this issue to the housekeeping supervisor as the supervisor would have taken the appropriate corrective actions using our ozone machine to eliminate or minimize the smoking smell. I have asked our Executive Housekeeper to further emphasize on this matter to all chambermaids in order to avoid such inconvenience to other guests in the future. Finally, for the check-in process, I understand that the apartment was not ready upon your arrival and it took sometime until you were able to access your apartment. After further investigation, looking at your arrival date, I noticed that on that particular day, we have close to 11 departure and 12 arrivals for the apartments. Unfortunately, and in view of the current shortage of manpower in Brussels which is terribly handicapping us, one of the chambermaid was unwell and not able to come in the morning, which was shared on the same morning. Our Executive Housekeeper has tried to reach out to our other team members but was only able to have some

Dear Yoshihiro-san, Warm greetings from Marriott Executive Apartments Brussels! May I thank you for considering to stay with us on your recent travel to Brussels and for taking the time to share your experience on Expedia. I am pleased to know that you have greatly enjoyed your stay and appreciated the facilities available to you, and in particular the washing machines and drying machine facilities provided for all our guests. I hope your future travels to the Belgian capital will continue to include the Marriott Executive Apartments Brussels. With kind regards Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments Brussels European Quarter

Dear Marcos, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience with me. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. I hope your future travels to Brussels will continue to include Marriott Executive Apartments Brussels Hotel so that we can ensure another enjoyable stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Joan, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent travel to Brussels. I am delighted to read that you have greatly appreciated the apartment's facilities, the spacious living room and open balcony, and above all the helpfulness from our team. In the meantime, I noticed that you did not manage to operate the stove, thus allow me and my team to review on ways we can further guide our guests through an easy instruction card to avoid such inconvenience to other guests. I hope this will ease your concerns. I look forward to welcoming you again at Marriott Executive Apartments Brussels Hotel and ensuring a more seamless stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Anonymous reviewer, Warm greetings from Marriott Executive Apartments Brussels, European Quarter! Thank you for selecting Marriott Executive Apartments Brussels on your recent visit to the Belgian Capital and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future. While I understand that the overall experience was to your expectation and you appreciated the facilities with the swimming-pool, the renovated bathroom and the cleanliness standard, I also noticed from your comment that you found the apartment a little old. I fully empathize with your feeling and apologize for any disappointment caused. As I have recently joined the Renaissance and the Marriott Executive Apartments Brussels, I recognize that there is a need for some refurbishment and upgrade the current facilities. Thus, please be informed that we are currently working on a mock-up room as well as various enhancement in the apartments in order to provide a greater feel and experience to our short-term and long-term residents in the near future. This project has unfortunately been delayed due to the current pandemic but we are currently creating a new mock-up apartment prior to kicking-off further enhancement plan afterward. As such plans always take time, and with the current global environment and delays in the getting materials and equipment's, please bear with me and my team as we progress through this project and I hope that on your next stay you will be able to experience one of the new mock-up apartment. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me. In spite of your disappointment, I look forward to welcome you again at the Marriott Executive Apartments Brussels and ensure a more blissful stay on your next visit. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments