미니바, 객실 내 금고, 책상, 방음 설비

NH 브뤼셀 에어포트 여행 후기

4 out of 5
NH 브뤼셀 에어포트
De Kleetlaan 14, Diegem, Machelen

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 427개 이용 후기 중 266개" "
평점 8 - 좋아요. 427개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 427개 이용 후기 중 21개" "
평점 4 - 별로예요. 427개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 427개 이용 후기 중 16개" "

9.6/10

청결 상태

9.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: NH Brussels Airport 님, 2022년 2월 19일
Dear guest, Thank you for your rating. It is a pleasure to read that you were satisfied with your stay in our hotel. We hope to welcome you back soon. Kind regards, NH Brussels Airport

8/10 - 좋아요

YeEun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Natalia Van Keymolen - Front Office Manager 님, 2021년 9월 21일
Dear Mr and Mrs, First of all, thank you very much for staying at the NH Brussels Airport hotel and for taking the time to share your experience with us. I am delighted to read that your stay with us went so well. We always look forward to giving our guests an unforgettable experience and therefore it is very satisfying to read that you enjoyed it that much. I hope to welcome you back to NH Brussels Airport in the future whenever travels bring you back to the area. Kind Regards,

10/10 - 훌륭해요

Kim

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
무거운 가방을 끌고 기아차도 공항에서 오기까지는 힘들 수 있다
2021년 9월에 1박 숙박함
답변 제공: NH Brussels Airport 님, 2021년 9월 15일
Dear Kim, Thank you very much for your time to leave us a review. We hope to welcome you back very soon! Kind regards, NH Brussels Airport

10/10 - 훌륭해요

Hugo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 27일
Dear Mr. Hugo, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Perfect hotel for a stopover at BRU. Reasonable rates. Free airport shuttle service . (Takes about 7 minutes.) Friendly staff. Comfortable rooms. Train station across from the hotel (although we’d didn’t have time to go into the city.) We’d stay here again.
2024년 3월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 24일
Dear Mme. Jacqueline, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 24일
Dear Mrs.Susan, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 20일
Dear Rene, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

2/10 - 너무 별로예요

Benjamin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mattress was hard, the shower was not hot. There was no microwave in bed room. Food is too expensive
2024년 3월에 3박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 20일
Dear Mr. Benjamin, Thank you for taking the time to leave a comment following your recent stay with us. Please accept my apologies for the disappointment you felt leaving our hotel. Be assured that we have considered your comment regarding the mattress and the no hot water in the room. We would like to let you know that I am checking this with the relevant member of staff to prevent this from happening in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and enhance your experience soon. We thank you again for choosing to stay with us and for taking the time to provide us with your review. Kind regards,

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!
2024년 3월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 3월 3일
Dear JakeThank you for taking the time to write us a review. We are delighted to know that your previous stay with us has been excellent. Thank you for choosing to stay with us and we hope to welcome you back again soon.

8/10 - 좋아요

Gert-Jan Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 2월 28일
Dear Mr. Gert-Jan, Thank you for taking the time to leave us a review. We are delighted to know that your previous stay has been overall excellent. We look forward to welcoming you back soon here at our property should you find yourself back again in Brussels.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Useful stopover
2024년 2월에 1박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2024년 2월 13일
Dear Richard, Thank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

10/10 - 훌륭해요

Asako

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room is super clean. And free transportation service between the airport and hotel is excellent for people to stay just for transit
2024년 2월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 9일
Dear Asako, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. We are so happy to know that you have enjoyed our free transportation as well as the cleanliness of the room.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Alfons

2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 3월 20일
Dear Mr. Alfons, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Caitlin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that the property is located directly across the road from the train station. The fact that it offers shuttle services to the airport which is just 5 minutes away, is really perfect. Great restaurant too.
2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 1일
Dear Caitlin, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Felina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 1일
Dear Felina, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Marlon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the front deskservice provided, the arrangements for the shuttle and the quiet im the area
2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 1일
Dear Marlon, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

4/10 - 별로예요

Luca

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Service very low. breakfast too badic
2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 2일
Dear Luca,Thank you for taking the time to leave a comment following your recent stay with us. Accept my apologies for the disappointment you felt leaving our hotel. Please be assured that we have considered your comment regarding the breakfast and the service. Please be assured that I am checking this with the relevant member of staff to prevent this from happening in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and enhance your experience soon. We thank you again for choosing to stay with us and for taking the time to provide us with your review. Kind regards,

6/10 - 괜찮아요

Salomé

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Samad - Front Office Shift Leader 님, 2024년 2월 1일
Dear Salome, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Magali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rien à reprocher
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 21일
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

6/10 - 괜찮아요

Paul 님, Doylestown

Hotel is very convenient location for the train into downtown Brussels. Shuttle service is very good and only takes a few minutes to/from airport. Room is comfortable. A problem with the shower drain caused water to spill out of the shower area but was quickly resolved when reported to reception. Was disappointed to be charged for early check-in as room was ready. Had just arrived from the USA and wanted a shower. First time that I had ever been charged to access room early,
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 21일
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. Please accept our apologies regarding the inconvenience that occurred during your stay. We look forward to welcoming you here with us.

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 21일
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 - 훌륭해요

NADIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Para quem precisa ficar perto do aeroporto, é um hotel maravilhoso!
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 21일
Dear Ms. Nadia, Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 - 훌륭해요

Brent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 14일
Dear BrentWe appreciate your comments and we are delighted to know that you enjoyed your stay and that we met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to provide exceptional customer service.We hope to welcome you again soon and with great pleasure.

6/10 - 괜찮아요

Roger 님, Cardiff

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not very welcoming but clean and business like. Although the menu is very limited, the food was quite good. Worst thing, however, was the tiny beds. I could hardly sleep in what was the size of a camp bed.
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 14일
Dear Roger Thank you for taking the time in writing us a review. It is with great regret that your stay has not been up to our standards. Your comments are appreciated and we will pass this to our departments in order to investigate the issue. Once again, thank you for choosing NH Brussels Airport and we hope to welcome you again soon and with great pleasure.

6/10 - 괜찮아요

Kaeli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was fabulous. Rooms were large and clean. Staff were pretty friendly. Bar has a dull atmosphere. No TVs or music. Hotel is pretty far from town. Had to take train (right outside of front door) or taxi (50€) everywhere. Location was just overall inconvenient if looking to walk around/explore the city center.
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear KaeliDear JudithThank you for taking the time in writing us a review. We are pleased to know that your stay has been excellent. Please accept our apologies regarding the inconvenience that occurred during your stay. We hope to welcome you back soon here with us and with great pleasure.

8/10 - 좋아요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear JenniferThank you for taking the time in writing us a review. We are pleased to know that your stay has been excellent and we have accomplished to provide you with outstanding service. We hope to welcome you back soon here with us and with great pleasure.

10/10 - 훌륭해요

Tarek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for a 1 night stay before your trip. Clean rooms, great breakfast and friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear TarekThank you for taking the time in writing us a review. We are pleased to know that your stay has been excellent and we have accomplished to provide you with outstanding service. Your kind comments regarding our rooms as well as breakfast and staff are well appreciated. We hope to welcome you back soon here with us and with great pleasure.

8/10 - 좋아요

Radjkumarie

2023년 12월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear Radjkumarie Thank you for taking the time to write us a review regarding your previous stay with us. It is with great pleasure to know that your stay has been excellent. We hope to welcome you back again with us and with great pleasure.

10/10 - 훌륭해요

Lucia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is close to the airport (few minutes of shuttle service) and across the street of the small train station of Diegem; ideal for a quick visit to the city of Brussels. Staff is very friendly and helpful. Highly recommended!
2023년 12월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear Mrs. Agyemang, Thank you for taking the time to write us a review regarding your previous stay with us. It is with great pleasure to know that your stay has been excellent. Thank you for your kind comments regarding our shuttle as well as our staff. We hope to welcome you back again with us and with great pleasure.

10/10 - 훌륭해요

Jennis Agyemang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kristine, Front Office Shiftleader 님, 2024년 1월 10일
Dear Mrs. Agyemang, Thank you for taking the time to write us a review regarding your previous stay with us. It is with great pleasure to know that your stay has been excellent. We hope to welcome you back again with us and with great pleasure.

10/10 - 훌륭해요

Andy

2023년 12월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2024년 1월 9일
Dear AndyThank you for choosing to stay with us and I am glad to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information. With Kind Regards,

10/10 - 훌륭해요

Itzel Nayeli

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo muy bien
2023년 12월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2024년 1월 9일
Estimada ItzelGracias por alojarse con nosotros y me alegra saber que su experiencia con nosotros ha sido memorable. Esperamos poder darle la bienvenida de nuevo al hotel en un futuro próximo. Por favor, no dude en ponerse en contacto con nosotros si necesita cualquier ayuda o información. Saludos cordiales,

10/10 - 훌륭해요

Millad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Service und sehr sauberes Hotel
2023년 12월에 1박 숙박함
답변 제공: With Kind Regards, Andreea- Front Office Manager 님, 2023년 12월 22일
Dear Millad Thank you for choosing to stay with us and I am glad to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

6/10 - 괜찮아요

Nobuteru

2023년 11월에 1박 숙박함
답변 제공: Kind regards, Andreea - Front Office Manager 님, 2023년 12월 22일
Dear Nobuteru, First of all, we would like to thank you for choosing NH Brussels Airport as your previous accommodation and for taking the time to write us a review. However, we would like to offer you our sincere apologies for the inconvenience caused during your stay. Thank you again for choosing the NH Hotel Group and we hope to welcome you back again soon.

10/10 - 훌륭해요

Sandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bonne adresse
Hôtel propre, moderne et confortable. Chambres spacieuses. Très bonne connexion wifi, idéal pour les voyages d’affaires
2023년 12월에 2박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 22일
Chere Sandra Merci de nous avoir choisi et je suis heureuse d’apprendre que votre expérience avec nous a été mémorable ! Nous nous réjouissons de vous accueillir à nouveau à l’hôtel dans un avenir proche. N’hésitez pas à nous contacter si vous avez besoin d’aide ou d’informations. Bien à vous,

2/10 - 너무 별로예요

Bismark

2023년 12월에 1박 숙박함
답변 제공: Kind regards, Andreea - Front Office Manager 님, 2023년 12월 22일
Dear Bismark, First of all, we would like to thank you for choosing NH Brussels Airport as your previous accommodation and for taking the time to write us a review. However, we would like to offer you our sincere apologies for the inconvenience caused during your stay. I would appreciate if you could maybe describe what went wrong during your stay in order for me to find a solution so that we can serve you better next time. Thank you again for choosing the NH Hotel Group and we hope to welcome you back again soon.

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2023년 12월 20일
Dear AndrewThank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

10/10 - 훌륭해요

Sandra

2023년 12월에 1박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2023년 12월 20일
Dear SandraThank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

10/10 - 훌륭해요

Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranfers aeroporto/hotel
Hotel muito bom em quase todos aspectos, agora atenção no horário de chegada porque os transfers do aeroporto para o hotel acontecem de hora em hora, e varia com os dias da semana, e na volta precisa ser agendado na recepção do hotel .
2023년 12월에 1박 숙박함
답변 제공: Kind regards, Andreea - Front Office Manager 님, 2023년 12월 13일
Dear Mr. Wilson, First of all, we would like to thank you for choosing NH Brussels Airport as your previous accommodation and for taking the time to write us a review. We would like to offer you our sincere apologies for the inconvenience caused during your stay. Your comments will be passed on to our colleagues to find a solution so that we can serve you better next time. Thank you again for choosing the NH Hotel Group and we hope to welcome you back again soon.

10/10 - 훌륭해요

Jonathan 님, Plainsboro

2023년 12월에 1박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2023년 12월 20일
Dear Jonathan Thank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

10/10 - 훌륭해요

Hari Shankar Sunder

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was really nice and clean. There was the availability of housekeeping everyday but could be declined if you didn't want it. Breakfast was nice too. The property is situated right outside the Diegem station so accessibility is super easy, whether you're coming from the airport or from the city center, with trains approximately every half an hour. Only letdown was that their online service website for in the hotel requests and amenities had the option to request for a charger or an adapter for travellers but the reception did not have it. Minor issue but we managed with the usb charging ports in the room. Overall a very good experience.
2023년 12월에 3박 숙박함
답변 제공: Kind regards, Andreea - Front Office Manager 님, 2023년 12월 13일
Dear Hari Shankar Sunder, First of all, we would like to thank you for choosing NH Brussels Airport as your previous accommodation and for taking the time to write us a review. We would like to offer you our sincere apologies for the inconvenience caused during your stay. Your comments will be passed on to our colleagues to find a solution so that we can serve you better next time. As for the adaptors / charges, it can also be bought in the small shop in front of the reception.Thank you again for choosing the NH Hotel Group and we hope to welcome you back again soon.

8/10 - 좋아요

Savio Charles

2023년 12월에 1박 숙박함
답변 제공: Andreea Front Office Manager 님, 2023년 12월 11일
Dear Savio CharlesThank you for the trust given to our hotel while choosing us for your stay in Brussels Airport area.Based on your rating, we regret we did not cover your expectations. I truly apologize for the inconveniences that you experienced during your stay.Yours Sincerely,

8/10 - 좋아요

Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tudo muito bom, apenas o tranfer do Aeroporto não foi avisado os horários de chegada e saída , pois e feito por um carro que comporta apenas 4 pessoas!
2023년 12월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Dear WilsonThank you for the trust given to our hotel while choosing us for your stay in Brussels.We regret we did not cover your expectations and would like to thank you for your comments regarding the airport shuttle service. Unfortunately, the car we use currently as shuttle is a replacement car. This serve as a temporary solution until our shuttle gets fixed in the garage. I truly apologize for the inconveniences that you experienced.Yours Sincerely,

10/10 - 훌륭해요

PAULE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une bonne nuit de sommeil avant un long vol
2023년 12월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Chère PauleJe vous remercie d'avoir choisi de séjourner chez nous et je suis heureux d'apprendre que votre expérience a été mémorable ! Nous nous réjouissons de vous accueillir à nouveau à l'hôtel dans un avenir proche. N'hésitez pas à nous contacter si vous avez besoin d'aide ou d'informations. Avec mes salutations distinguées

10/10 - 훌륭해요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service Nearby trainstation 10 min from Brussel city center Free shuttle to airport Rooms spacious and very clean Excellent price quality
2023년 12월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Dear StevenThank you for choosing to stay with us and I am glad to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information. With Kind Regards

10/10 - 훌륭해요

Nana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time in this hotel, It is modern, clean, comfortable, with friendly and accommodating staff. IT is a 10 minute ride to the Airport and 2-minute walk to the train station. I only had dinner once, but it was very good. Snacks and drinks are also available. Will definitely book again next time I visit Brussels
2023년 12월에 2박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Dear NanaMany thanks you for taking time to review our property. It brings us a lot of pride and joy to hear that you're a fan of our hotel. We really appreciate your business, your loyalty and your trust and our staff are always willing to help you with anything. Please, don't hesitate to call us if there's anything we can help you with for your next trip.Best regards,

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room but restaurant menu was limited
2023년 11월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Dear MartinThank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit our City and that you receive the treatment we deserve to give to all our guests, as it is our standard. However, we truly apologize for the fact that the restaurant menu did not meet your expectations. Your remark was shared with the chef for further improvement.Please dont hesitate to contact us if you need any help or information.Yours Sincerely,

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2023년 11월 27일
Dear Andrew, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Laurie 님, Arlington Heights

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for the night before a flight. Right across from Diegem train stop. Free shuttle bus all weekend at most hours. New (or very well maintained) and modern.
2023년 11월에 1박 숙박함
답변 제공: Best regards, Andreea - Front Office Manager 님, 2023년 11월 27일
Dear Laurie, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Benjamin

2023년 11월에 1박 숙박함
답변 제공: Andreea - Front Office Manager 님, 2023년 12월 11일
Dear Benjamin,Thank you for choosing to stay with us and I am glad to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information. With Kind Regards