Good afternoon, Thank you very much fro the amazing feedback! Hope to see you again very soon

Dear reviewer,Warm greetings from Renaissance Brussels Hotel!May I thank you for choosing to stay at the Renaissance Brussels on your recent travel to the city and for taking the time to share your experience on Hotels.com. I am delighted to read that you have thoroughly enjoyed your stay and appreciated the hotel's convenient location, the various options in the hotel neighborhood, the swimming pool facility and above all the friendly service from our receptionist.I hope your future travels to Brussels will continue to include the Renaissance Hotel and until then, I wish you a blissful summer time ahead.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear StephanieWarm greetings from Renaissance Brussels Hotel!Thank you for choosing the Renaissance Brussels on your recent travel to the city and for taking the time to share your experience which I sincerely appreciate as it helps me and my team to reflect on our service offering and look at ways to further enhance our guest's stay and experience.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. I noticed from your comment that you have experienced some service shortfall with the television not working, with the lack of follow-up from the service team and with the lack of empathy and assistance. I sincerely empathize with your feeling and humbly apologize for any negative impression created on this occasion which is in stark contrast with the service training we are training our team to deliver back to our guests. While I honestly do not have any excuse for the shortcomings, rest assured that I have shared your feedback with our Director of Operations to follow-up with the respective managers and take the appropriate corrective measures to avoid such reoccurrence in the future. While this may not take away any disappointment, I sincerely hope this will bring you comfort and re-assurance that your feedback matters to me and my team to improve our service offering.In spite of the service shortfall, I sincerely hope to have the opportunity to welcoming you again at Renaissance Brussels Hotel and ensuring a more seamless experience on your next visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Dawar,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at the Renaissance Brussels on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate as this helps us to reflect on our service offering and continuously look at ways to further improve our guest's experience.However, I understand that your recent stay was not entirely up to your expectation as you have scored us 3 out of 5. I noticed from your comment that you have experienced some inconvenience with the arrival and check-in which was not smooth and you were unhappy with the lack of assistance with your luggage both upon check-in and check-out. I sincerely empathize with your feeling and deeply apologize for the negative feeling created from the start to the end. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. I certainly believe that a seamless arrival experience sets the tone for the rest of the stay and I regret this was not the case on your recent visit. While I honestly do not have any excuse for the service shortfall, rest assured that I have shared your feedback with our Director of Operations to review the various shortcomings with the team and take the appropriate corrective measures to avoid such reoccurrence. I trust this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more seamless and blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Stephanie,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting the Renaissance Brussels on your recent travel to the city and for taking the time to share your experience on Expedia platform. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.I am pleased to read that you had a pleasant stay on this occasion. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 4 out of 5. I acknowledge that 4 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment and as I always value our guest's feedback to constantly look at improving of our service offering, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope that your future travels to Brussels will continue to include our Renaissance Hotel for a more enjoyable stay. Until then, I wish you a lovely summer time ahead.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Michel,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing the Renaissance Brussels on your recent business travel to the city and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.However, I understand that your recent stay experience was not up to your expectation and while you have appreciated the helpful and friendly service from our team, you were nonetheless unhappy with the condition of the room. I sincerely empathize with your feeling and humbly apologize for the disappointment caused. This is certainly not the type of experience I would like us to provide to you nor to any guests about the Renaissance brand and it is most unfortunate that we had you leave our doors dissatisfied with the room. Since I have joined the hotel few months ago, I acknowledge that there is a need for a refurbishment of the room, moving away from the carpet, enhancing the look & feel and the guest's comfort. As such, we are currently working on a full refurbishment plan, following the renovation of the lobby and the restaurant that was completed in 2019. The initial plan was to upgrade the facilities in 2020, unfortunately, with the pandemic, this was regretfully delayed until now. Nevertheless, please be informed that we are working with our global Marriott Design team to develop a new model room that will lay the foundation of the renovation of the guestrooms, aligned with the latest generation of Renaissance hotels. As such plans always take time, please bear with me and my team as we progress through this project. Thank you for your kind understanding.In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear ILEKTRA,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate and highly value in order to reflect on our service standard and service offering.I am delighted to read that you have thoroughly appreciated your time with us. Thank you for your kind comment and my team and I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Eco Schulte,Warm greetings from Renaissance Brussels Hotel!May I thank you for staying at Renaissance hotel on your recent travel to Brussels and for going to the trouble of sharing your experience on Hotels.com, which I sincerely appreciate as I genuinely welcome every guest's feedback in a constructive manner on continuously improve our guest's experience.However, I understand that your recent stay experience was not up to your expectation as you have scored us 6 out of 10. I noticed from your comment that you have experienced some noise inconvenience from the neighboring rooms. I sincerely empathize with your feeling and humbly apologize for any discomfort created on this occasion as this is certainly not the type of experience, I would like us to provide to you. While you may understand that we cannot control the behaviors of other guests, we always try to communicate with all guests to be mindful and respectful of the sleep and rest from all our guests. Meanwhile, we are empowering our team to offer a room move to our guests should they wish in order to avoid further inconvenience or distress from any neighboring room. Should that not being extended to you on this occasion, I humbly apologize and we will re-emphasize to our team to always offer a room move in order to ensure a more comfortable stay for you and other guests in the future. I hope this will bring you comfort and re-assurance that your experience matters to me and my team.In spite of any disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more seamless and pleasant stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Ho Chi Le,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on your recent travel to the city and for taking the time to share your experience. While I understand that your stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. As there were no additional comment in your survey and in order for us to look at ways, we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I hope you future travels to the city will continue to include our Renaissance Brussels hotel to ensure a more pleasant and enjoyable stay. With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Rasa,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance hotel on your recent travel to Brussels and for going to the trouble of sharing your experience with me. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future.However, I understand that your recent stay experience was not entirely up to your expectation and noticed from your comment that you have experienced some inconvenience with the shower, with the water drainage, the water pressure and was unhappy with the queue at the reception. I sincerely empathize with your feeling and humbly apologize for any negative impression created on this occasion. I certainly recognize that a quality shower sets the tone for a great start of the day and I regret this was not the case on your last visit. While this is in no way an excuse, please be informed that we are currently replacing all our water flow pipes in the building to balance the water pressure and are in the midst of replacing the shower mixer to improve the hot and cold-water flow in the shower and provide a greater shower experience to our guests. Please bear with us as we conduct this important project, along with other enhancements in our guestrooms. I hope this will bring you comfort and re-assurance that we are working towards improving our guests stay and experience. Pertaining to your comment about the room condition and the need for a refurbishment, since I have joined the hotel couple of months ago, I certainly recognize that there is a need for an upgrade. As such, I am pleased to share that we are currently working on a refurbishment plan for all the guestrooms. This project was unfortunately delayed due to the pandemic, as we completed the renovation of the lobby, the restaurant and the public spaces in 2019 and the next step was to renovate the rooms. Nevertheless, we are currently working with our Marriott Design team to develop a new model room laying the foundation of the new look & feel of our Renaissance Brussel guestrooms before kicking-off the renovation and bringing our hotel aligned with the latest generation of Renaissance hotels. We are also working on the lighting enhancement plan, the change of bathroom fixture, SMART TV's and guestroom entertainment, improvement of lighting control and power outlet next to the bedside table, furniture and more. As such plans always take time, please bear with us as we progress through this project. Thank you for your kind understanding and patience.In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Pam,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance Brussels on your recent travel to the city and for taking the time to share your experience. I am delighted to read that you have thoroughly appreciated your time with us. Thank you for your kind comment and praise.I trust you had a safe travel back home and I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Philippe,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance Brussels for your recent travel to the city and for taking the time to share your experience. I am delighted to read that you have thoroughly appreciated your time with us. I trust you had a safe travel returning home and my team and I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Donna,I would like to thank you for taking the time to share your comments related to your recent stay with us.Please accept my most sincere apologies related to the situation you had to face. Your observations are important to us and have been shared to the related Managers. Appropriate actions will be taken to avoid the same kind of situation to happen again in the future.In the meantime, and while you have highlighted the fitness center a, I may assume this would be related to the current condition of the fitness center walls and ceilings, which have been damaged by the water filtration. If that is the case, rest assured that we are currently working with the fitness and swimming-pool management company (outsourced venue) as well as an external company to have their expertise and identify the root cause of the water infiltration in order to treat the source before we can re-do the water proofing and repair the damage. I hope this will bring you comfort and re-assurance that we can about the facility and providing the highest quality and condition to our guests. Please bear with us as we work diligently with our partners to have the matter resolved quickly.In spite of your disappointment or any service shortfall, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit. If I can be of any personal assistance, please do not hesitate to contact me directly at your convenience.Best regards,Clément AupinDirector of Operations

Dear Ramin,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I genuinely welcome every guest's feedback in a constructive manner in order to continually improve our service offering and our guest's satisfaction.However, I understand that your recent stay experience was not up to your expectation as you have scored us a low 1 out of 5. Naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. It is most unfortunate that you have left our doors disappointed and dissatisfied on this occasion. Nevertheless, and in order for us to understand what was not to your expectation, and in order for me and my team to look at ways to enhance your future visits, I will highly appreciate if you could kindly share any detail about your stay to improve. Thank you in advance for any additional comments you may wish to provide.In spite of your disappointment for any service shortfall, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear valued guest,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance Brussels on your recent travel to the city and for going to the trouble of sharing your experience. As I have joined this hotel couple of months ago, I genuinely welcome every guest's feedback in a constructive manner as it helps us to reflect on our current service standard and look at ways to improve our guest's experience in the future. As such, your opinion is very valuable to me and my team.However, I understand that your recent stay was not up to your expectation and noticed from your comment that you were unhappy with the current condition of the rooms, with the comfort of the pillows, the water temperature in the shower and the cleanliness level. I sincerely empathize with your feeling and deeply apologize for the negative impression created on this occasion as this is definitively not the type of experience, I would like us to provide to you about the hotel. While I honestly do not have any excuse for the service shortfall, rest assured that I have shared your feedback with our Director of Engineering as well as our Executive housekeeper in order to review your constructive feedback and take the appropriate corrective actions with regards to the water temperature in the shower as well as re-emphasizing on the cleanliness standard to all our chambermaids as I genuinely believe this being the foundation and minimal expectation from any guest.With regards to the condition of the pillows, please be informed that, while we have replaced all the beds and mattresses in all our guestrooms last month, we are in the midst of replacing the pillows as well. Unfortunately, this was delayed as we are dependent to our suppliers. Nevertheless, we aim to have the pillows replaced in the coming weeks and ensure a more restful time for all our guests. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team. In spite of your disappointment, I sincerely look forward to welcoming you again at Renaissance Brussels and ensuring a more seamless and pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Ali,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed the stay and particularly appreciated the cleanliness standard in place at our hotel. As we are moving away from the pandemic and returning to normalcy, your genuine and positive feedback is truly appreciated. We look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Alexandre,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on this occasion and for taking thew time to share your experience, which we sincerely appreciate. As we continue to move away from the pandemic after an unprecedented challenging two and half years, and its new set of challenges, particularly in terms of shortage of manpower, I genuinely welcome our guest's feedback in order to reflect on our customer experience and look at ways to improve the service delivery.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and as I always welcome our guest's feedback in a constructive manner, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, we sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Christine,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent travel to Brussels for the New Year and for taking the time to share your experience with me. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. I hope you had a safe travel to return home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Anthony,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience, which I sincerely appreciate.I am delighted to read that you have thoroughly enjoyed your stay with us and particularly appreciated the hotel's convenient location, the look & feel of the hotel facilities and the design. We look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another enjoyable stay with us on your future visits. Until then, on behalf of the entire Renaissance Brussels team, I wish you a happy festive season and a delightful New Year ahead!Best regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Gaelle,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly appreciated your time with us, and in particular the warm welcome from the reception team, the cleanliness and the swimming-pool facility. I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits. Until then, I wish you a wonderful festive season and a Happy New Year ahead on behalf of the Renaissance Brussels team!With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Ruben,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent family travel to the Belgian capital and for taking the time to share your experience. I am pleased to read that you have thoroughly appreciated your time with us, in particular the early check-in arranged by our team as well as the size of the room and the convenient location of the hotel. I hope you had a safe travel back home and we look forward to welcoming you and your family again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits. With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear guest,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. As we continue to move away from the pandemic, I am genuinely welcoming every guest's feedback to reflect on our current service standard and look at ways to improve in the future. As such, your opinion is very valuable to me to enhance our guest's satisfaction.However, I understand that your recent stay was not up to your expectation and noticed from your comment that you were unhappy with the lack of assistance from the reception team, with the room being too cold and with the cleanliness of the room. I sincerely empathize with your feeling and apologize for the disappointment caused, as this is certainly not the type of experience, I would like us to provide to you. Rest assured that I will personally review your points with our Front Office Leader, our Executive Housekeeper as well as with our Director of Engineering in order to take the appropriate corrective measures to avoid such reoccurrence and inconvenience to other guests. While I may not be able to take away any poor impression created on your last stay, I sincerely hope this will ease your concerns and bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of your disappointment, I sincerely hope to have the opportunity to welcoming you again at Renaissance Brussels Hotel and remedy the negative feeling left from your last visit and ensuring a more blissful stay on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments