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스마트플래츠 디자인 - 슈만 여행 후기

3.5 out of 5
스마트플래츠 디자인 - 슈만
Rue Joseph II, 128, Brussels

이용 후기

6.2
평점 10 - 훌륭해요. 23개 이용 후기 중 2개" "
평점 8 - 좋아요. 23개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 23개 이용 후기 중 5개" "
평점 4 - 별로예요. 23개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 23개 이용 후기 중 5개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

3.4/10

친환경

이용 후기

6/10 - 괜찮아요

Alberto

좋아요: 청결 상태, 편의 시설/서비스
The light of the stairs didn't work
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Daniela

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want to discuss a full refund due to the fact that we didn’t even end up staying at this flat. There were some sort of ticks and insects ALL over the beds, ceiling and walls. It was unsantitary in so many levels. The stairs were flooded and lights didn’t work.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Rosane

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Du fait du grand froid lors de mon arrivée et de mon arrivée tardive (23h), j'ai pris la peine de contacter l'hébergeur pour m'assurer que le chauffage serait bien allumé avant mon arrivée et que je disposerai d'une couverture d'appoint. Pourtant, le chauffage n'était pas allumé lorsque je suis arrivée (15° dans l'appartement). Autres points : escalier raide à gravir dans le noir (aucune lumière ne fonctionnait); le numéro de l'appartement n'était pas précisé (il a donc fallu composer le code à 12 caractères à chaque porte jusqu'à ce que l'une s'ouvre ... dans le noir le plus total); un filet d'eau tiède permettant difficilement de se laver tant dans la douche que dans la baignoire; un ménage plus qu'approximatif (impossible de poser les pieds par terre, sol des WC très sale, couverture supplémentaire très sale : je ne l'ai pas utilisée malgré la température); pas de connexion internet et une couverture en 3G seulement ne permettant pas de partage de connexion... Enfin, j'étais seule dans cet immeuble (ce qui n'est pas surprenant au vu de la qualité des prestations) : très insécurisant pour une femme seule lorsque les parties communes ne sont même pas éclairées !!! J'ai fortement regretté de ne pas être allée à l'hôtel même si la situation géographique est très intéressante. Les photos ne sont pas trompeuses car cet appartement a du être de qualité mais il n'est pas entretenu (seuls points positifs : un lit correct et des draps et serviettes propres)
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Magali

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Julia from Schuman Residence - EU Quarter 님, 2023년 3월 29일
Dear Guest,Thank you for taking the time to share your candid feedback.We are sorry our standards were not those expected, please do not hesitate to bring any issues or concerns to our attention, so that we may take the necessary action.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Schuman Residence - EU Quarter

8/10 - 좋아요

Olga

출장 여행
좋아요: 객실의 편안함
Perfekt place, no WIFI
Spacious apartment in a perfect location, a short walk from the European Commission and the metro. Unfortunately, WIFI was not working and there was hardly any mobile phone signal in the apartment, so I was working in a cafe outside the apartment.
2022년 9월에 5박 숙박함

6/10 - 괜찮아요

SOLEDAD

가족 여행
Es totalmente austera, las fotos que expedía publica no tienen nada que ver con la realidad. Tiene un patio que estaba muy sucio, ni siquiera le dieron una barrida antes de que llegáramos, en una de las eecamaras había telarañas. No tenía nada de decoración y muy raro lo de los baños ya que había 2 lavabos, 1 regadera, una tina y completamente aparte en la entrada del departamento, 1 WC. Si es amplio y está bien situado. Pero nos desilusionó. Le escribimos para preguntar si había lavadora y secadora de ropa y no me contestaron. Claro que no tenia.
2022년 8월에 5박 숙박함

4/10 - 별로예요

Ana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Its a nice modern apartment that is not well kept. The walls, furniture and carpets are dirty. It was very difficult to communicate with the property. There was smell of smoking. There was a really loud party upstairs on Saturday.
2022년 7월에 3박 숙박함

2/10 - 너무 별로예요

Mariel

2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Frederic

2022년 2월에 4박 숙박함

6/10 - 괜찮아요

Henk

출장 여행
좋아요: 청결 상태, 객실의 편안함
2021년 3월에 1박 숙박함

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well equipped flat. Centrally located in the European Quarter. Temperature a little too high despite trying to adjust this using the thermostat. Some lights not working.
2018년 11월에 1박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 14일
Hello and thank you for this great review ! We are glad that you appreciated the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern, clean, comfortable and a great location
Although there is no reception, the communication from Smartflats with the various access codes were clear and concise. The apartment itself was modern, very spacious, clean and in a great location (only gripe is that some additional towels would have been useful)
2018년 11월에 2박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 14일
Hello John, thank you very much for your excellent review and for choosing our flats. We are glad that you appreciated the cleanness, the location of our spacious and modern flat. Additional towels are available upon request. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 - 좋아요

Sharagim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious well located flat
Very comfy, neat & clean. Spacious which can accommodate 5-6 people. Good location with a 5 min walk to EU commission for those who go there for meetings or business. The only downside was their very strict check in/check out policy being at 3:00 p.m. and noon so not highly recommended if your flight schedule is not flexible.
2018년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Take care
Also das Apartment an sich ist sehr schön und groß ABER der Service ist eine Frechheit. Wir hatten für 5 Personen gebucht und nur 4 hatten Platz, nachdem wir dies bei dem Vermieter gemeldet hatten sagte dieser per Email, dass er sich AM NÄCHSTEN TAG drum kümmert! Eine Frechheit! Unsere fünfte Person musste auf dem ( extrem dreckigen ) Sofa schlafen und wir bekamen KEINE Entschuldigung weder eine Entschädigung! Es wurden auch nicht außreichend Handtücher gebracht. Das Sofabett war noch dazu extrem verdreckt ( GESUNDHEITSGEFÄHRDEND!!! ) Wäre der Service besser, wäre es eine super Möglichkeit, aber es ist so definitiv NICHT zum weiterempfehlen, gibt genug billigere mit besseren Service.

6/10 - 괜찮아요

Nigel 님, Birmingham UK

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Right place, wrong colour
The flat was perfectly located, close to the Metro station and our meeting. It would have saved us time if there were detailed instructions of how to find the flat from the metro station (it's not obvious as there are roads at two levels). The flat itself was comfortable and well equipped, but the decor was dispiriting: mostly grey but some rooms (one bedroom and the toilet) had black walls. One wall of the kitchen / living room is all glass, but without any blind or curtain so you are on full display. In summary, the decor was dismal, but otherwise the flat was very convenient. There were no staff, so please ignore our rating of them.
2018년 3월에 1박 숙박함
답변 제공: Smartflats 님, 2018년 5월 4일
Hi and thank you for this review. We are glad you enjoyed your stay with us. We take your remarks into consideration and we will inform our quality service in order to improve our services. We hope to see you again at Smartflats :)

8/10 - 좋아요

Katrín

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
Great experience generally. Toilet could need a bit of paint. A bit of noise from a crying child above. Not much to do about it, I guess.
2017년 7월에 5박 숙박함
답변 제공: Tatiane 님, 2017년 7월 28일
Hello, Thank you for review. I'm glad that you enjoyed your stay with us. I'll take note of your observation. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

8/10 - 좋아요

BLAISE 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sympas
Très bon séjour. Pour la sécurité porte d'entrée bâtiment ne ferme jamais : inquiétant non?

10/10 - 훌륭해요

Leo 님, Aberystwyth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great apartments.
The only downside to this accommodation is the incredibly loud noise associated with the main front door and apartment doors closing. Multi-lingual notices asking occupants to prevent door slamming would be good.