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스마트플래츠 시티 - 그랑 사블롱 여행 후기

3.5 out of 5
스마트플래츠 시티 - 그랑 사블롱
Rue Lebeau 79, Brussels

이용 후기

6.6
평점 10 - 훌륭해요. 37개 이용 후기 중 6개" "
평점 8 - 좋아요. 37개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 37개 이용 후기 중 6개" "
평점 4 - 별로예요. 37개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 37개 이용 후기 중 5개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

arata

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Narrow steep entrance. Shower terrible. No TV connection.
2023년 5월에 2박 숙박함
답변 제공: Julia from Grand Sablon Residence 님, 2023년 5월 9일
Dear Arata,Thank you for sharing your feedback.Please accept our apologies for the issues you had in your apartment with the shower and TV, and can assure you that we will ensure these are taken care of as soon as possible.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Grand Sablon Residence

4/10 - 별로예요

April

2023년 3월에 2박 숙박함

4/10 - 별로예요

Rigoberto

가족 여행
별로예요: 편의 시설/서비스
Great location. No internet at all and hot water just for a 1 minute shower.
답변 제공: Julia from Grand Sablon Residence 님, 2022년 12월 23일
Dear Rigoberto,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our location, we are sorry that your recent stay at our residence did not meet all your expectations. We regret that you did not inform us of the issues with the WIFI or the hot water. Our 24-hour digital reception is available by email, phone or WhatsApp, please do not hesitate to contact us at any time so that we may take action.We hope that we have the pleasure of welcoming you again.Kind regards,Julia from Grand Sablon Residence

8/10 - 좋아요

Severine

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Julia from Grand Sablon Residence 님, 2022년 11월 30일
Chère Severine,Merci pour cette appréciation.Nous sommes heureux que votre expérience ait été bonne dans son ensemble.N'hésitez pas à nous faire part de vos suggestions et pistes d'amélioration.Bien à vous,Julia from Grand Sablon Residence

2/10 - 너무 별로예요

ALJA 님, New York City

출장 여행
별로예요: 청결 상태
The customer service couldn't be worse. Check in was fine, but arriving at the room one of the beds (the sofa bed) had no sheets, pillows or blankets. 2 work colleagues traveling we needed two beds as advertised. I called a half hour after check in and was told someone would bring them (after having to send a picture: weird). I called 1.5 hours later to confirm and was assured again. No one ever came. Later that night my colleague found alternate accommodation. The next day Smartflats would not own the situation at all, ignored the fact the person on the phone promised the sheets and basically said it was my fault for not letting them know in advance that i needed both beds so cannot do anything to compensate me or my colleague for the great trouble. Luckily we had an alternative but the customer service at Smartflats is atrocious.
2022년 11월에 1박 숙박함
답변 제공: Julia from Grand Sablon Residence 님, 2022년 11월 15일
Dear Alja.Thank you for taking the time to review your experience with us.We are very sorry your experience wasn't completely satisfying and ask you to please accept our apologies for any misunderstanding.However, we do ask guests to specify the need for the sofa bed as it isn't automatically prepared and requires 24 hours to organize this.Please be assured we value your feedback which assists us in reviewing and where necessary improving our services.We hope to have the opportunity to see you again for an improved experience.Best regards,Julia from Grand Sablon Residence

10/10 - 훌륭해요

Jared

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

roger

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Hébergement avec un minimum d entretien : prise sans cache, pas gel douche sur son support, coussins inexistants par rapport à la photo, pas de balai, nettoyage au minimum dans les sanitaires, nettoyage du WC à minima, pas de savon, carreaux jamais faits très sales, 2 fourchettes pour 4, peu de vaisselle, rien d affiché sur le tri. En conclusion. Bien situé ménage délégué et non suivi, dommage
2022년 4월에 2박 숙박함

4/10 - 별로예요

gabriel

연인과의 여행
좋아요: 편의 시설/서비스
The property management didn’t picked the phone when I wanted to communicate with them. When I texted them to asked for an short extension for checkout, they offer me to pay 50 euros to checkout at 2 pm or 100 to leave at 5pm. We left the suitcase at the train station for 6 euros. The water heater didn’t work well at night and the unit heater was not working that well. There were mold in the shower, the bathroom was very cold. The property is charming but looks better in pictures. It is centrally located but we will not recommend this place, we stayed before in better places in Brussels paying less and receiving better services.
2021년 12월에 3박 숙박함

10/10 - 훌륭해요

Husson

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
très bien placé, très agréable, confortable.... au top!
2021년 10월에 2박 숙박함

8/10 - 좋아요

Anne

출장 여행
좋아요: 청결 상태
Bra läge, många trappor
Mycket bra läge, fantastisk utsikt. Men lite svårtillgänglig med smala höga trappor. Jag hade lite för stor och tung resväska för fyra våningar. Inget för någon som har svårt att gå eller ont i knäna. Underbart läge och trevlig studio för övriga.
2021년 10월에 8박 숙박함

2/10 - 너무 별로예요

Nicole

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

leonid

2019년 9월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 6박 숙박함

4/10 - 별로예요

Kay

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Sub standard but nice location
Condition of the flat was sub standard. Also no soap or shower gel, no shampoo. Hot and noisy (street) in the summer. My room was up 3 double flights of very narrow stairs. Not my cup of tea
2019년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
au quatrième étage sans ascenseur juste pas possible avec deux valises nous ne reprendrons plus de location d'appartement juste à préciser; PAS DE TABLE DE NUIT NI LAMPE DE CHEVET DES DEUX COTES DU LIT SINON APPARTEMENT PROPRE ET LUMINEUX
2019년 5월에 3박 숙박함

8/10 - 좋아요

Leif

좋아요: 청결 상태
2019년 5월에 5박 숙박함

2/10 - 너무 별로예요

María del mar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Apartamento a evitar
No tiene ascensor y las escaleras son muy estrechas y altas, es muy incómodo subir y bajar y más si vas con maletas. El mantenimiento del apartamento es pésimo, enchufes arrancados, la tele no funciona, no es posible regular la calefacción. El lavavajillas estaba sucio y al abrirlo salió un hedor terrible. Tuvimos que abrir todas las ventanas para que el olor se fuera. El agua caliente de la ducha funciona muy mal y hay que ducharse con agua casi fría. No volveré. Ha sido una mala experiencia
2018년 11월에 2박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 21일
Hello Maria we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. We hope you will find an accommodation that will suit you best on your next trip. The smartflats team

10/10 - 훌륭해요

Ewout 님, Rotterdam

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Charmant appartement midden in Brussel
Dit is een charmant appartement midden in het centrum van Brussel, aan een pleintje. 's Avonds wel veel drukte en herrie buiten, maar de ruime deuren sluiten heel goed af. Er is een prima bed, en dan afgescheiden door een wand is er een bedbank, bij de TV. Wifi werkte niet toen ik er was.
2018년 10월에 2박 숙박함
답변 제공: Sabrina 님, 2018년 10월 24일
Hello Ewout! Thank you for your feedback and sorry for not being able to reply in Dutch. I am glad you appreciated our flat and its central location. I look forward to welcoming you back soon at Smartflats. Regards, the Smartflats team :)

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buena opción
Muy bien hubicado a escasos 5 minutos de la estacion central y metro. No apropiado para personas con movilidad reducida. Si vuelvo a Bruselas será mi primera opción.
2018년 10월에 7박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 21일
Hola Javier y gracias por esta gran reseña! Nos complace que haya apreciado la ubicación de nuestro apartamento. Esperamos verte pronto en nuestro piso. El equipo de smartflats.

8/10 - 좋아요

Paul 님, Seattle, WA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Misleading photo at reservation (we did not get the room that was in the picture). TV and WiFi were not working on arrival and it took until the next day to get them fixed. Otherwise, a spacious and hip and comfortable place in a nice neighborhood. Would be excellent if not for the stated flaws.
2018년 7월에 4박 숙박함
답변 제공: Smartflats 님, 2018년 8월 3일
Thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. I am glad to see that despite the problems you may have faced, you still enjoyed your stay. I hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Smartflats that will best suits your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great flat in central location, a bit noisy though
I stayed here for three nights for a business trip, and the apartment was excellent for this purpose. It is a good-sized, modern flat, very centrally located, with restaurants, bars and bakeries all around. I liked the fact that I could check myself in and enter the flat with a code instead of waiting for reception. The flat itself is quite modern and comfortable with all amenities provided. Be aware that there is no lift in the building and the stairs to the flat are very narrow and steep. It is a bit of a balance act to carry your luggage upstairs... The one other factor one should be aware of is that the location is quite noisy - it is located right at the junction of a fairly busy road and the traffic goes on most of the night. Coming from London, I am used to traffic noise but it is definitely something I noticed. The walls in the building are also a bit thin: I could hear the neighbours coming home at night. If you are a light sleeper, this might not be for you.
2018년 5월에 3박 숙박함

4/10 - 별로예요

ARTUR

별로예요: 직원 및 서비스, 객실의 편안함
Não recomendo.
A localização do hotel é excelente. Muito boa mesmo. Próximo a diversos pontos turísticos, restaurantes e a uma loja da Godiva. Porém, nossa experiência não foi das melhores. No início, nos deparamos com uma escada íngrime e estreita, realmente muito difícil de subir com malas. O quarto é espaçoso e tem aquecedor (pontos positivos). Contudo, a televisão não funcionava e tivemos problemas com água quente, que acabava rapidamente. Com o frio, era muito difícil não ter água quente. Em relação à limpeza, também não achamos que estivesse na melhor condição possível. Então, de um modo geral, considero minha experiência negativa.
답변 제공: Smartflats 님, 2018년 5월 26일
Bonjour Arthur, Nous sommes désolé que votre séjour n'ai pas été des plus agréable. Nous avons fait remonter les informations à notre direction. Nous espérons vous revoir chez Smartflats pour expérience plus positive ! :)

6/10 - 괜찮아요

Jessica

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
not a happy customer
Myself and my boyfriend stayed in the top flat in Sablon. We knew there would be stairs but there was so many, we did not realise and it was so hard to carry up our luggage. It was like a workout everytime we climbed them. We were told someone would clean the flat ONCE during our stay, nobody came at all. We had to re-use bath towels after hand washing them, buy our own toilet roll as we ran out and take our rubbish to a public bin as we didn't want to leave the flat untidy when we left after 5 days. The tap in the bathroom was full of dried in toothpaste and same with the wall behind. The kitchen table was also full of stains. The TV did not work when we first arrived but luckily, a technician came the following day to fix that. I would not stay here again.
2017년 11월에 4박 숙박함
답변 제공: Tatiane, Quality Manager 님, 2018년 1월 10일
Hello Jessica, There is indeed a lot of stairs, as it is the case in most ancient building in this neighborhood. I hope you found the view on the Sablon from the top floor worth the effort. We clean after your stay or if you stay longer than 5 days, then we will clean once a week. Since your stay was 5 days, this is not our procedure to do a cleaning. You can always ask for one though. Thank you for taking out the trash, note that we do take care of this after your stay. I'll have our field team check the tap but I think it is most probably limestone stains and not toothpaste. I am sorry that your were disappointed with your stay and I would be happy to welcome you in an other Smartflats residence to provide you with an experience that will best suits your needs. Warm regards.

6/10 - 괜찮아요

Francisco 님, Barcelona

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Buena situacion,sin ascensor
El apartamento esta bien y bien situado,no tiene ascensor,las escaleras son estrechas,si llevas varias maletas, complicado, al entrar a las tres de la tarde la limpieza del apartamento no estava hecha y tuvimos que volver mas tarde,al ser un apartamento no nos hicieron la limpieza en toda la semana, o sea que da igual que estes uno,dos,tres dias o una semana entera que no pasaran a limpiarte el apartamento ni camviarte las toallas i si pides toallas son 5 euros mas
2017년 10월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 7박 숙박함

4/10 - 별로예요

Disappointed 님, Colorado Springs

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loud and Hot
The accommodations of the hotel we're ok. It was placed in a very busy intersection in a loud Square. Our trip was in the middle of the summer and the sun hit the apartment during the day which made it very hard to come home to. There is very little circulation in the apartment which allowed for a sleepless night. Upon sharing this information with Smartflats they took no action.
2017년 7월에 2박 숙박함
답변 제공: Alizée Quality Department 님, 2017년 7월 11일
Hello, Thank you for your review. The central location of our flat have advantage but also inconveniences, such as in all the hotels located in the same area. Next time feel free to contact us, and we can find together the residence that will suits all your requirement. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

10/10 - 훌륭해요

Gilles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien
Tout s'est très bien déroulé aucuns problèmes un beau 7 nuits passé au Smartflsts.
답변 제공: Tatiane 님, 2017년 6월 13일
Bonjour Gilles, Merci beaucoup pour votre commentaire. Nous espérons pouvoir vous accueillir à nouveau très prochainement :) Cordialement, Tatiane - Responsable Qualité

8/10 - 좋아요

jean-francois

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
très bien situé
Séjour dans le cadre du travail. Emplacement : top, chambre et batiment très chouettes. Seul défaut : aucun service disponible (pas de réception, aucun contact humain)

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Kiu Siang

좋아요: 청결 상태
별로예요: 객실의 편안함
convenient location but can get very hot!
Hot and noise from renovation next door and traffic. There's no lift. Beware if you have heavy luggages. Kitchenette is very well equipped.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Aksel 님, Bjæverskov

좋아요: 객실의 편안함
Kode til dør virkede ikke da vi kom frem, trappen var meget smal så ældre mennesker med kuffert får en udfordring

8/10 - 좋아요

Weng Kei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Studio, but no AC
in Brussels for work, wanted to stay near station in a place I could spread out and work.

8/10 - 좋아요

bruno 님, lyon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Idéal pour un jeune couple
Tout est très bien. Décoration soignée ! Studio très agréable à vivre et design. Attention à l'accès, faut être sportif !

8/10 - 좋아요

Anna Maria 님, metz

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
le sablon
Etablissement neuf. Livré un peu trop tôt. Les finissions inachevés, odeures de peintures, limails de fer au sol, senseo non purgée,barre pour les cintres inexistant, wifi pas génial... De petits détails à noter pour une prochaine nouveautés, mais insignifiants par rapport au cadre et au service très efficaces. Apparte hôtel dans l'ensemble très bien. Je le conseille fortement.