Dear Heather,Thank you for choosing us as your base in Buc. We take great care to provide you with quality facilities and cleanliness is an essential part of a successful stay.Renovation work has been underway since summer 2023 to further improve our services. Our hotel is ideally located near Paris and the Château de Versailles, making it ideal for a stopover or a few days' sightseeing. We hope to have the opportunity to welcome you again to benefit from the improvements to come.

Dear Guest, I would like to apologise most sincerely for this very unusual incident, which was due to a technical problem with the telephone that has now been resolved.Our reception was exceptionally open until 3pm on that day, and an email has been sent to you in advance to notify you. Nevertheless, on-call staff are on hand to help you.Our establishment is renowned for its attentive service and I sincerely regret that your experience was affected by this arrival. As an apology, we have offered overnight accommodation and breakfast and I have just sent you a voucher for a future stay following your email.Best wishes for the New Year and I hope you will give us the opportunity to regain your trust.

Dear David,Thank you for choosing our establishment at the gates of Versailles. We are delighted that you enjoyed our location which is indeed ideal for exploring the region.With regard to your comments about the size of the rooms and the storage space, we offer several types of room to suit everyone's needs. During your long stay, we could have offered you another room that better suited your needs.We have noted your comments about the wifi. We normally have an internet connection available throughout the hotel and our staff are on hand to help you if you need assistance. I would like to point out that even if the reception is not open all the time, we have staff on duty on site at all times who are there to respond to your needs on a simple call. We hope to have the opportunity to accompany you on your next booking for a most enjoyable stay.Luana LaignelGeneral Manager of the Best Western The Hôtel Versailles

Cher Regis, Ce fut un plaisir pour nous tous de vous accueillir pour votre étape à Versailles. Il est vrai que nous sommes en pleine rénovation, afin d'améliorer le confort de nos hôtes et ainsi leur offrir un environnement encore plus agréable. Nous faisons en sorte de minimiser les inconvénients liés à ces travaux et nous nous assurons que nos chambres restent propres et accueillantes.Comme partout, la qualité a un prix. Dans notre restaurant, nous ne dérogeons pas sur la sélection de produits frais et de qualité. C’est notre chef qui sélectionne au marché les ingrédients qui seront cuisinés avec passion pour devenir les plats de nos menus.Nous espérons avoir l'opportunité de vous faire vivre une expérience plus positive lors d'un prochain séjour.

Dear Anthony,Thank you for taking the time to share your experience. Our establishment does not have a 24-hour reception, but we do have an on-call person on site at all times. We make every effort to prepare our guests for their arrival by emailing them all the instructions they need to access their room. We are pleased that you found your room clean and comfortable and that you enjoyed our breakfast. Please be aware that we are currently undergoing renovation works to improve the comfort of our guests.We apologise for any inconvenience caused.For your next stay, please do not hesitate to contact us, we will be delighted to help you choose the room that suits you best.We look forward to welcoming you back to the Best Western The Hôtel Versailles.Luana LaignelGeneral Manager Best Western The Hôtel Versailles***

Dear Sean,Thank you for your excellent review of your stay at Best Western The Hôtel Versailles.We are delighted to read that you enjoyed the tranquillity of our establishment and the ease of your arrival. For organisational reasons, our reception is not open 24 hours a day.However, we make sure that this does not affect the quality of our guests' experience. We carefully prepare for their arrival by emailing them all the instructions they need to access their room. However, please be assured that a member of our on-call staff is always available to respond to your needs or queries.We are delighted that you have enjoyed your stay with us and hope to see you again soon.Luana LaignelGeneral Manager Best Western The Hôtel Versailles***

Dear Guillermo,Thank you for taking the time to share your review. We are delighted to see that you have given your stay the highest rating, which shows your overall satisfaction. Regarding your comment on the update, we would like to inform you that renovation works are planned for summer 2023, in order to further improve our guests' experience and offer them an even more comfortable and enjoyable stay. We look forward to seeing you again to show you our renovated establishment. Luana Laignel,General Manager Best Western The Hôtel Versailles ***