Privilege, 프리미엄룸, 더블침대 1개 | 객실에서 보이는 전망
예약 가능 여부 확인

머큐어 부쿠레슈티 우니리 여행 후기

4 out of 5
머큐어 부쿠레슈티 우니리
B-dul Mircea Voda 28, Sector 3, Bucharest

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 254개 이용 후기 중 114개" "
평점 8 - 좋아요. 254개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 254개 이용 후기 중 29개" "
평점 4 - 별로예요. 254개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 254개 이용 후기 중 8개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Claudia

별로예요: 숙박 시설 상태 및 시설
Is so dirty and is look so old … don’t look s-o safety and the bathroom is dirty walls too terrible
2024년 4월에 5박 숙박함
답변 제공: Brenda 님, 2024년 4월 12일
Dear Claudia, we appreciate your feedback. We apologize for any inconvenience caused and assure you that cleanliness is our top priority. My colleagues did not enter into your room for cleaning because you had the DND (do not disturbed sign) on the door for the entire period of your reservation.We are constantly working on improving our facilities. Thank you for bringing this to our attention. Kind regards,Brenda MirceaFront Office ManagerMercure Bucharest Unirii

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location to explore the city; good breakfast.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Maryline 님, Le Havre

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hôtel bien placé. Chambre propre .
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Murali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 1월에 2박 숙박함
답변 제공: Mihai 님, 2024년 1월 28일
Dear Mr. MuraliWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best regards,Cretu Mihail OctavianFront Office

8/10 - 좋아요

Anwar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel to stay
Very nice hotel, with confortable bed and various breakfast. Central into bucharest. Nice menu card for lunch/dinner and the staff are very kind and helpful.
2023년 12월에 1박 숙박함
답변 제공: Mihai 님, 2024년 1월 28일
Dear Mr. AnwarWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best regards,Cretu Mihail OctavianFront Office

8/10 - 좋아요

STUART

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wrong check in time
The only issue I had was it showed 1230pm check in on your website where as the hotel staff told me 1500. Checkout was 1130
2023년 11월에 2박 숙박함
답변 제공: Mihai 님, 2023년 12월 23일
Dear Mr. Stuart,We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,

2/10 - 너무 별로예요

Matt

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

eugen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Allt perfekt, 10 min lagom promenad till punkt ”0
Fantastiskt prisvärt och har allt för att känna dig hemma. Inte konstigt att jag återkommer på samma hotell, trots att har bot på alla andra hotell i gamla stan.
2023년 11월에 7박 숙박함
답변 제공: Mihai 님, 2023년 11월 21일
Dear Mr. Eugen,We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

8/10 - 좋아요

camila fernanda

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Sasa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Mihai 님, 2023년 11월 21일
Dear Sasa,We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

8/10 - 좋아요

Paul

연인과의 여행
Staff were very friendly and the room was very comfortable and quiet. Breakfast had a good selection.
2023년 9월에 2박 숙박함
답변 제공: Mihai 님, 2023년 10월 21일
Dear Mr. PaulWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff makes this place great. It is not far from the Old Town and best of all parking is free and right in front of the hotel.
2023년 9월에 2박 숙박함
답변 제공: Mihai 님, 2023년 10월 21일
Dear Mr. JasonWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is wonderful. The staff is extremely helpful. I highly recommend it!
2023년 9월에 4박 숙박함
답변 제공: Mihai 님, 2023년 10월 21일
Dear Mr. JasonWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Claudiu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great accommodation downtown Bucharest. Walking distance.
2023년 9월에 1박 숙박함
답변 제공: Mihai 님, 2023년 10월 21일
Dear Mr. ClaudiuWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Mats

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Mihai 님, 2023년 10월 21일
Dear Mr. MatsWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean rooms and a good selection of food for breakfast.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

DIKRAN 님, TOMS RIVER

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Laureano

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access. Close to the old town.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

DIKRAN

좋아요: 청결 상태
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Malek

좋아요: 청결 상태, 객실의 편안함
I booked queen size bed, got a single bed. They did offer me Free minibar to compensate. The bathroom was complicated: issues with soap and shower gel, water was burning hot in both directions. Not an easy stay. But clean hotel
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mercure trafalgar balkans tour
Good location. Spotless room. Flexible early check-in policy.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Pascal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ideal um Bukarest zu erkunden. Frühstück konnten wir beim Check in günstiger dazubuchen. Das Frühstück hat uns geschmeckt.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

RADU

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We spent a week in Bucharest and staying at Mercure has been a pleasant experience. Although located in the City center it was very quiet. Large and clean room. Good and rich breakfast and a bar in the lobby where they offer lunch and dinner as well. Great place! As for the staff, everybody smiles. We liked very much and it’s for sure that for our next visit in Bucharest we’ll book our accommodation at Mercure again.
2023년 6월에 6박 숙박함

6/10 - 괜찮아요

David

Issue, not finding my reservation upon arrival, carpet in the room was not clean
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Aurelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb!
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Aurelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb!
It was amasing stay
2023년 6월에 1박 숙박함

8/10 - 좋아요

Abida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Busy, noisy street but everything else was good.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Aurelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb hotel
Superb hotel. Very well located. Clean, nice staff and very good breakfast!
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I do not recommend this hotel.
Overall, the hotel isn't horrible, but I would never stay there again. The room didn't feel super clean, but the air conditioner worked well and the bed was semi-comfortable. At check-in one of the three rooms we had reserved was not yet ready and we had to wait a few more hours. They claimed at the desk that check-in was at 3PM (like many hotels we have stayed at) but the email we received from hotels.com said check-in was at 12:30PM. I showed them the email and they thanked me for informing them that the information online was incorrect. Also, the person at the check-in counter told us we could park "anywhere in front of or behind the hotel," but didn't warn us that the parking behind the hotel required payment. The next morning we found out that we had received a parking ticket for 200RON which was a super annoying inconvenience to our family's vacation.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

camila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

8/10 - 좋아요

Gurdeep

별로예요: 직원 및 서비스
No room service. Standard in 4 star hotels in Central Europe
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Caner

2023년 4월에 1박 숙박함

4/10 - 별로예요

filiz

2023년 4월에 1박 숙박함
답변 제공: BRANDUSA 님, 2023년 4월 7일
Dear Mr. Filiz,I am very sorry to hear that the experience with us was not according to your expectations.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We already establish with our colleagues from housekeeping department to double check the cleaning in the rooms and to provide a better service.Dear Mr. Filiz, I assure you that contacting the guests after they give us a review is a general practice intended to improve our services and to show them that their feedback is really appreciated. Sincerely,Brindusa MirceaFront Office Manger

8/10 - 좋아요

Ramon

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: BRANDUSA 님, 2023년 4월 7일
Dear Ramon,We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one.Sincerely,Brindusa MirceaFront Office Manager

8/10 - 좋아요

Anna

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: BRANDUSA 님, 2023년 4월 7일
Dear Mrs. Anna,We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one.Sincerely,Brindusa MirceaFront Office Manager

10/10 - 훌륭해요

Safa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Natalia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Live it, it was i and my service dog and we love it! Very nice, safe, clean and great water pressure and hot wather! The staff were very nice and curtanious. I am going to come back!

10/10 - 훌륭해요

Natalia

2023년 1월에 5박 숙박함
답변 제공: Mihai 님, 2023년 11월 21일
Dear Ms. Natalia, We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 - 훌륭해요

Anna

2022년 11월에 2박 숙박함

8/10 - 좋아요

Mihaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

8/10 - 좋아요

Konstantinos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Σύντομη διαμονή
Μείναμε 2 βράδια. Η διαμονή μας περιλάμβανε πρωινό. Λίγα πράγματα για τόσο μεγάλο ξενοδοχείο. Το ιστορικό κέντρο ήταν προσβάσιμο με τα πόδια σε 15' με τα πόδια.
2022년 8월에 2박 숙박함
답변 제공: Adrian Caraghin 님, 2022년 8월 10일
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Office Team

8/10 - 좋아요

Sophie

2022년 7월에 2박 숙박함

4/10 - 별로예요

Claudia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleaning lady was like from another planet. Our check out was at 11.30 and at 9:30 she let herself in our room asking if we want cleaning... also she asked us if we took something from the minibar... at 10:30 she came again asking the same thing. There was a lot of noise, remodeling the building was nowhere in the description. They should not charge 80 $ for such bad condition. The reception was nice.
2022년 7월에 1박 숙박함
답변 제공: Brindusa Mircea - Front Office Manager 님, 2022년 7월 26일
Dear Claudia, Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 - 좋아요

dennis

2022년 6월에 7박 숙박함

6/10 - 괜찮아요

barak

2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Under construction
It wasn’t a good stay at this hotel. To start the whole exterior of the building is being renovated and you couldn’t sleep past 8am without banging or drilling outside your window. Second you had to keep your curtains closed or some construction worker might be watching you sleep while they work outside. Third, the rooms weren’t that clean and the shower leaked water all over the floor. The only good thing was that the manager tried his best to please us and apologize about the problems.
2022년 6월에 3박 숙박함
답변 제공: Brindusa Mircea - Front Office Manager 님, 2022년 7월 26일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brindusa Mircea Front Office Manager

6/10 - 괜찮아요

Paolo

가족 여행
별로예요: 객실의 편안함
Deludente esperienza
Ho prenotato al mercure pensando di ricevere condizioni migliori. Selezione coppia con bambino di 11 anni e ricevo una stanza con un letto matrimoniale da 160. Vista l'ora nn mi adava di tornare alla reception. Mi domando se cosi funziona se riservi attraverso hotels.com oppure alla reception di un 4 stelle hanno messo un incompetente. Delusione maggiore la colazione. Nn prenotetela. A pochi metri c'è uno starbucks.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Mahmoud Nouh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night in Bucharest
Very good hotel, excellent staff, very clean if with the renovation work which was going on, room space is good, breakfast is good, open buffet with different varieties. Free parking provided just in front of the hotel entrance. Room space and furniture was ok. Comfortable bed. Only there was a smell in the room due to the renovation work and recent painting activities, but solved by tinting the window.
Front view
2022년 6월에 1박 숙박함
답변 제공: Brindusa Mircea - Front Office Manager 님, 2022년 7월 26일
Dear Mahmoud, We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brindusa Mircea - Front Office Manager

8/10 - 좋아요

Sandro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tutto ok
Buon albergo, pulito e confortevole. Colazione ok. Perfetto per una notte in viaggio di lavoro.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Toril

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rent og fint hotellrom med en behagelig lenestol man kunne slappe av i etter å gått rundt hele dagen.Lett å komme dit fra flyplassen (buss 783 fra flyplassen til Piata Uniril 1, derfra tar man buss 104 eller 123 to stopp - hotellet ligger 100 meter opp i veien på andre siden av busstoppet) - ellers tar det ca 10 min å gå fra siste bussstopp). Hyggelig folk i resepsjonen. Gangavstand fra både gamlebyen og Presidentpallasset. Ikke særlig å gjøre rundt hotellet, men da var det også mindre støy (men hører bilene fra avenyen som går til presidentpalasset - ikke plagsomt). Vil absolutt bo her igjen da det var enkelt å komme seg rundt i byen herfra
2022년 4월에 3박 숙박함