This hotel is in a great location and has a fantastic breakfast. The free daily water in the room was a nice touch. However, the beds were very uncomfortable, we were not given the WiFi code or told that the restaurant was closed in the evening and the bar was closed during our stay. The heating and air conditioning didn’t work in the room. It was far too hot in the room, so you had to open the window and it was -4c outside. So then it was too cold. There was never anyone available on Reception to ask for help. They also didn’t replace the towels or restock the minibar when cleaning the room each day. For the price, it was still very good; but they need to honest about the facilities that are on offer.