실내 수영장

엠 호텔 버팔로 여행 후기

3.5 out of 5
엠 호텔 버팔로
2040 Walden Ave, Buffalo, NY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 603개 이용 후기 중 190개" "
평점 8 - 좋아요. 603개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 603개 이용 후기 중 113개" "
평점 4 - 별로예요. 603개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 603개 이용 후기 중 88개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

DAESIK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변환경
근처에 쇼핑몰과 음식점이 많아요
2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 30일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Brenden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location staff was friendly
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Brenden,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Kaitlyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Dave

단체 여행
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Brayan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Brayan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Ashley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Orlando,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 - 좋아요

Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Godd for the price paid - great pool
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Carmen,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 - 너무 별로예요

Margaret

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The swimming pool was unavailable due to someone pooping in the pool.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Margaret,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 - 좋아요

Alycia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Probably need more clerks for a hotel this side. Clean, nicely located property.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Alycia,Thank you for the review and feedback. We hope to see you again soon!

2/10 - 너무 별로예요

Nigel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Nigel,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

6/10 - 괜찮아요

Ali

2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Ali,Thank you for the review. We hope to see you again soon.

10/10 - 훌륭해요

Cornell

연인과의 여행
좋아요: 편의 시설/서비스
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Cornell,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 - 너무 별로예요

Mary Ellen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing - experience and room breakfast and pool area was all terrible. Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 - 훌륭해요

Debra

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very friendly and helpful. Three night stay and never fresh towels, toilet paper or trash removal. Skipped the breakfast after the first day. Pool was wonderful.
2024년 4월에 3박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Debra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Christine

연인과의 여행
I guess it was a priced fairly for the condition of the room. Bathroom faucet leaked. Breakfast was just OK. A long check-in process, and poor customer service at checkout. Staff always on their personal cell phones. Asked to receive my bill via email, never got it. Not likely to stay there again.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Christine,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 - 좋아요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property needs a little TLC, but overall very clean. The breakfast which was included left a lot to be desired.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Louise,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ali

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!!
2024년 3월에 5박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Ali,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Lawrence 님, Tallahassee

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Should be at least a 4 star hotel, but it's not. Needs to do better with details. Stayed 4 days: room never cleaned. No door card to ask for cleaning or no cleaning. Heating fan very noisy: had to keep shut off (fixed, then noisy within a few hours). Fridge not working at all. Replaced after second complaint. Ice machines only on a couple of the 8 floors and at the very end of the long hallway. Zero fruit at breakfast. Ask for wristband at breakfast. Silly. Staff just hands you one without verification. Once busy, no one needs to show one.
2024년 3월에 4박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Lawrence,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 - 훌륭해요

Marcene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent price Great free breakfast Staff was nice and lots of them too
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Marcene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Vicky,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Jade,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 - 훌륭해요

melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Jhovan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Localization! Spacious hotel rooms! Close to the Walden Gallery Mall, Buffalo Downtown, Buffalo Museum of Science! I definitely will come back to this hotel with my family next time in Buffalo, NY.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Jhovan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Aleksi

Bring ear plugs. This hotel has paper thin walls. Also the complimentary breakfast ends at 9am and at exactly 9am and zero seconds they start to aggressively shutdown & cleanup so arrive early.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Aleksi,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 - 훌륭해요

Alexandra

2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 29일
Dear Alexandra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 - 너무 별로예요

Latifah

2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Latifah,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 - 너무 별로예요

Latifah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no microwave in the room at I was told and the coffee maker is dirty and filter was left with coffee bag on the table no garbage bags and trash on the floor
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 28일
Dear Latifah,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 28일
Dear Louis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Alanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent staff and more than happy to assist but the property is run down and the rooms are dated. Old carpet.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Dear Alanna,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Dave

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here many times. Not a big deal but stayed 2 nights and booked thru expedia. I asked if wanted a 3rd night would it be same rate and she said yes. When i asked after 1st night to extend the trip they said it was rate of that minute which was more than double so forced to not extend my stay there. Aswell there was no room service during our stay so had to ask for more towels. Rooms are thin so can hear "everythjng" next door so had to time our washroom visits. Otherwise ok. Still would stay again.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Shiva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was good and staff cordial
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 15일
Dear Shiva,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 - 별로예요

Bryan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I paid for two queen beds and we had two full that were super uncomfortable. Pillows were awful. Toilet wasn’t connected to the floor. And the room was dirty. We couldn’t even utilize the support shuttle because the earliest it leaves is 0400. I had even called previously and they said it started at 0300. Never again. One positive was the staff. Very friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 15일
Dear Bryan,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 - 좋아요

Cara

가족 여행
Conveniently located for us. The breakfast was filling and the pool was nice. The hotel needs some TLC but it was clean.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 14일
Dear Cara,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Kirsten

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing (jayden) ask for him he goes above and beyond to make sure you are happy. The pool was great the kids loved swimming in it, there is only one ice machine in the hotel and it was broken. They ran out of shampoo and there was 4 of us 2 women with long hsir with two tiny sample sized bottles. The phones didnt work, half the lights didnt either and questionsble stains on the curtains. The bathroom sink had cracks and the shower drain was brown. Jayden was the biggest highlight, he switched us to another room immediately .
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 14일
Dear Kirsten,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would never go back!
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 7일
Dear Michelle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 - 별로예요

Lanie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 7일
Lanie,Thank you for the review. We hope to see you back again soon!

2/10 - 너무 별로예요

Konur

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 7일
Konur,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the front desk were so welcoming and friendly. They also gave me some great advice for my next day of driving that saved me time on my overall trip.
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 1일
Dear Veronica,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Kimberly

2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Kimberly,Thank you so much for leaving a review. We hope to see you back again soon!

4/10 - 별로예요

Amy

가족 여행
Staff did what they could. The room we reserved was advertised as sleeping 5. But that wasn’t the case. The staff at the desk said that means they’ll get you a roll away cot if you need it. But none were available. So be careful there.
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 1일
Amy,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 - 괜찮아요

Kristin

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They decided to do monthly pool maintenance during local winter break so the pool was not available the morning we woke up and the kids wanted swim. They finished maintenance around 11:50, check out is 11 I asked for a late check out they said 12 is the latest. So taking my kids for a swim during their winter break was a waste of time.
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 1일
Dear Kristin,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 - 괜찮아요

Anthony

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
the room looked modern but we found out alot of things were broken or didn't work properly. Even the toaster didn't work so everyone had cold toast for breakfast.
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 15일
Kim,Thank you so much for the review. Please let us know what we can do to earn a 5/5 on your next stay with us! We hope to see you back soon!

8/10 - 좋아요

Nick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very accessible, staff was very helpful and responsive, the only thing is its still finishing up renovations but overall great experience!!!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 15일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Mary

단체 여행
Showers have mold in them. Hotel staff not friendly, breakfast was disgusting. Don’t stay here.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 15일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 - 별로예요

Kiana

아이를 동반한 가족 여행, 가족 여행
People were in the halls having a party/talking loud/fighting until almost 2am. This is the 2nd time this has happened that I’ve stayed there so it is an on going problem. The cops where there as people where getting so drunk. However, when we called the front desk they did nothing about the noise even though it was well past midnight. They had no breakfast because someone didn’t show up to cook eggs. This place is a joke.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Dear Guest.Thank you for sharing your review. We are sorry for the inconvenience caused due to these issues. We are actively investigating your feedback with our management for prompt action. Rest assured, we never want our guests to have such a kind of experience. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

Patricio

2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 28일
Patricio,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Cathy

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Melanie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our bathroom door has a big hole in it like someone had punched it and it wouldn’t shut so we couldn’t close the door when using the bathroom. The pool was FREEZING. The staff running the breakfast was super rude and had attitudes and treated everyone like criminals when they tried to bring their breakfast upstairs instead of just nicely explaining. Check out was supposed to be 11am but they burst into the room at 10:30 to clean. Ice machine was broken. Overall not great
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.