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모텔 6 버펄로, 뉴욕 - 에어포트 - 윌리엄스빌 여행 후기

2 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 212개" "
평점 8 - 좋아요. 1000개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 185개" "
평점 4 - 별로예요. 1000개 이용 후기 중 151개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 214개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

Prakhar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Prakhar,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing to dislike, decent location next to I90 and not far from local bus stops which i made much use of with a Buffalo metro transportation card-saved me a very significant amount of money. No need for me to catch a cab!!
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Raymond,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not the most updated hotel, but room was clean and its pet friendly with no additional charges. Beds are comfortable. Plenty of parking and nearby restaurants. For the price it’s the best we’ve stayed at in the Buffalo area.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Emily,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 - 별로예요

Brenda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We secured our stuff. The cleaning lady did not come in todo our bed clean our room or take out garbage. Not impressed. The room was pretty clean when we entered but do the bed check towels and remove garbage at the very least.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Brenda,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 - 괜찮아요

Ahsanul

가족 여행
별로예요: 편의 시설/서비스
Its an OK place for spending the night
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Hi Ahsanul,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hassle check in
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Andre,Glad to see that you liked our check-in service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

2/10 - 너무 별로예요

marie

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This is the most disgusting Hotel we have ever stayed at. Filthy Dirty, inside and out. The Front Desk Clerk was dirty and unkept. One bed was fine, the sheets had not been changed on the other bed. The whole experience was revolting. We tried to make other arrangements but everything was booked. We slept in our clothes and did not get under the covers for fear of bed bugs. I will be contacting the Head Office.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Marie,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - 훌륭해요

Tre

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 31일
Hi Tre,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.

10/10 - 훌륭해요

Sukhman

좋아요: 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Sukhman,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 - 훌륭해요

Misty

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The price was definitely a good rating, especially bc it was a actually very nice🙂
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi Misty,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for shopping
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Hi Andre,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable accommodations and friendly staff
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Hi Andre,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 - 좋아요

albert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is quiet and safe
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 7일
Hi Albert,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

Jennifer

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The service people took forever to attend and were very grumpy.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 23일
Hi Jennifer,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Tiffani

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Tiffani,We are glad you had a nice stay with us and we appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 - 너무 별로예요

Noelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty their was dark in the corner
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Steve

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Steve,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Kirsten

There are people screaming and fighting in the hallway, like I am afraid for my life screaming. I am going to demand my money back this is insane.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Hi Kirsten,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 - 별로예요

Nathanial 님, Moravia

좋아요: 직원 및 서비스
Well the bathroom snelled like someone had been smoking in it which it was a non smoking room
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Daniel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Hi Daniel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Christine,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Delores

2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Delores,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough snow cleanup in the parking spots
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Arthur,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Andre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and accommodating staff!
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Andre,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 - 좋아요

Mahebul

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Hi Jamie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - 너무 별로예요

Winston

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Internet, Telephone doesn't work, No soap, No microwave, No breakfast, Limited towels etc.. You get what you pay for.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 - 좋아요

Waylon

좋아요: 청결 상태, 직원 및 서비스
My dog
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Dear Guest,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

raamah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Tre

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Harmony

Charged twice For one day
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Audrey

2023년 12월에 1박 숙박함
답변 제공: TJ 님, 2024년 1월 7일
Thank you and we hope you,'ll choose us again.

10/10 - 훌륭해요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful and friendly staff
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly Staff and very clean
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Hi Pamela,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 - 괜찮아요

kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Conveniently located near the airport is a bit tricky to find so be careful to exit the roundabout. This is a basic hotel...no breakfast, toiletries etc. BUT it was clean and good for the one night's sty after a midnight flight arrival...
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Hi Kathy,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 - 좋아요

Lauri B

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Kelvin

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Hi Kelvin,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Ute

좋아요: 직원 및 서비스
Gut, wie erwartet. Den Bildern entsprechend.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
You better hold it 😳
The toilet in the first room wouldn't flush the second night there. The maintenance guy came in and use the plunger and snake on it. It was fine until the next morning, when it stopped flushing again. I reported it to the front desk again. I requested to be moved into a different room.....I could no longer stay in that room. Obviously there was a very bad plumbing problem connected to several different rooms. I couldn't use the toilet for several hours overnight until I was moved upstairs to a different room.
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 15일
Hi Robert,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 15일
Hi Larry,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Yuuki

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 - 별로예요

Heather

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Hi Heather,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 - 훌륭해요

Rys

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Sophia CSR 님, 2024년 2월 13일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Rys

좋아요: 청결 상태
답변 제공: Sophia CSR 님, 2024년 2월 13일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Allyson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and had good heating that we could adjust to be comfortable. Helpful staff in the office, plenty of room to park.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Hi Allyson,It's great to know that your room was clean and that you found the heating system to be comfortable with the flexibility to adjust as needed. We're also pleased that our staff was helpful, and you had ample parking space. Your feedback is valuable to us, and we appreciate you choosing our accommodation.

6/10 - 괜찮아요

Norbert

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk was very unprofessionally dressed. The room itself was frigid and the floor never warmed up despite the heat being turned up.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Hi Norbert,We sincerely apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address the issues you've mentioned with our front desk team to ensure a more professional appearance. Your comfort is of utmost importance to us. If you choose to stay with us again, we're committed to making your next experience more positive.

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location
Great location close to shopping and restaurants. Nicely tucked away on a quiet street. Perfectly suitable for a cheap nights stay.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Hi Laura,It's wonderful to hear that you enjoyed our great location, close to shopping and restaurants and that you found our hotel nicely tucked away on a quiet street. We're pleased to have provided you with a comfortable and affordable stay. If there's anything specific that stood out to you or any suggestions you may have, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us!

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 편의 시설/서비스
Very comfortable
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 30일
Hi Fred,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.