실내 수영장, 일광욕 의자

만트라 번베리 여행 후기

4 out of 5
만트라 번베리
Carey Street, Bunbury, WA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 909개 이용 후기 중 331개" "
평점 8 - 좋아요. 909개 이용 후기 중 365개" "
평점 6 - 괜찮아요. 909개 이용 후기 중 135개" "
평점 4 - 별로예요. 909개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 909개 이용 후기 중 28개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

??

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
바다 옆에 위치하여 뷰가 좋음
2022년 12월에 1박 숙박함
답변 제공: Sunny 님, 2023년 1월 13일
Thank you very much!Regards,Sunny

10/10 - 훌륭해요

Allarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Besar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view from hotel is amazing
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jiorja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic spa and restaurant with clean bedrooms. The queen bed was unstable and dirty stairwell.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great service
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Rudy

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Best location in Bunbury. Our room was spotlessly prepared and all furnishings were as new. The proximity to the ocean was amazing. Pool and spa/ sauna were great facilities. Pool and spa water was chilly.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Elisabeth

가족 여행
좋아요: 편의 시설/서비스
Great location and the customer service from staff was outstanding. Would definitely stay again the future.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Bidhya

2024년 1월에 1박 숙박함

8/10 - 좋아요

Kelly

2024년 1월에 1박 숙박함

8/10 - 좋아요

Joseph

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice, had a dusty room and called up. Staff proceeded to clean room as requested.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Old
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

SUREKHA

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old and very dirty
2023년 12월에 1박 숙박함

8/10 - 좋아요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everybody’s right. The Wi-Fi is really average but the hotel is fine, although probably ready for a bit an update in some areas. (There were burn marks on my carpet and the bathroom tiles need a good scrub.) Nice and close to the beach for an early morning swim and walking distance to restaurants and pubs. Breakfast is NOT included. They could probably make that a little clearer on the website which gives the impression that it is.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Rodney

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no doona covers on the bedding just a doona with a sheet over the top, there was no drinking water or taps in the room besides the bathroom sink
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Joshua 님, Wungong

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room quality below expectation
2023년 12월에 2박 숙박함

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태
Average
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Alastair

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Suzanne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing to do around, not an inspiring area
2023년 11월에 3박 숙박함
답변 제공: Matt 님, 2023년 11월 29일
The Beach is Amazing !

10/10 - 훌륭해요

Steve

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Karen

2023년 11월에 1박 숙박함
답변 제공: Matt 님, 2023년 11월 21일
Please let us know how we can improve

10/10 - 훌륭해요

Gerald 님, The Villages

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place.
2023년 11월에 1박 숙박함
답변 제공: Matt 님, 2023년 11월 21일
Thank you so much !

4/10 - 별로예요

Brenda

가족 여행
Hotel room was very stuffy, no fresh air, had to stand outside at the front door to get air. The receptionist was very abrupt, didn’t feel welcomed by her at all. The whole place looks like it needs a good clean.
2023년 10월에 1박 숙박함
답변 제공: Matt 님, 2023년 11월 4일
We're truly sorry to hear about the discomfort you experienced during your stay. Our sincere apologies for the stuffiness in the room; we understand the importance of fresh air and we regret that this was lacking. Additionally, we apologize for the unwelcoming experience at the reception. This does not align with our standards of hospitality, and we're genuinely sorry for the lack of warmth and courtesy you encountered.Your feedback about the overall cleanliness is concerning, and we take this seriously. We're committed to providing a clean and welcoming environment for all our guests, and we'll address these concerns immediately.We value your insights and regret that we failed to meet your expectations. Please allow us the opportunity to make this right. If you'd be willing to share more details or provide us with additional feedback, please reach out to our management team directly. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.

8/10 - 좋아요

Krishnaraju

2023년 10월에 2박 숙박함
답변 제공: Matt 님, 2023년 11월 21일
Thank you so much

6/10 - 괜찮아요

Victoria

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Views from balcony were fantasic. Nice room except bed was a little lumpy. Unfortunately on the Monday night no restaurant or room service available but the location was perfect, and in walking distance to the main food strip and beachfront.
2023년 10월에 1박 숙박함
답변 제공: Matt 님, 2023년 10월 14일
Thank you Victoria - will look into that Bed for you - yes our restaurant is closed on Sundays and Mondays - but we hope to have it back to 7 days really soon!

8/10 - 좋아요

Graham

2023년 10월에 1박 숙박함
답변 제공: Matt 님, 2023년 10월 27일
Thank you Graham - glad you had a nice stay !

4/10 - 별로예요

Rhett

Room 24: Great views….BUT…..WAY TOO OLD to charge $297 for one night. Phone line didn’t work yet I reported it. Toilet doesn’t flush properly. The couch is disgusting….Bed/pillows were comfortable! Way overpriced for such OLD facilities in this room.
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 10월 7일
Hi Rhett - I am so sorry you felt this way - we are in the process of renovation and hope to have all our rooms re-kitted for 2023 by Jan 2024 - hope you come back after then and see the difference

6/10 - 괜찮아요

Kendal

좋아요: 직원 및 서비스
별로예요: 청결 상태
Good place to stop overnight
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 30일
Thank you for your review. It's a nice place to for a stopover - agree.

10/10 - 훌륭해요

Lance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value good amenities
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 30일
Thank you for this review !

2/10 - 너무 별로예요

Jim

2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 26일
Dear JimI am disappointed however to hear that you felt that our service wasn’t up to scratch. At Mantra Bunbury we’re always looking to improve, so if you were willing to share more about your experience, I’d be very appreciative. You can get in touch using the contact details below. Further, we are halfway through our renovation period, having purchased the property earlier this year we know there are still things we must improve on. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honored to host you again.Matthew, General Manager – manager@mantrabunbury.com.au

8/10 - 좋아요

Bruce

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom mouldy due to lack of natural airflow. Needs to be fixed in next renovation.
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 26일
You are right we are fixing this and I can assure you the room Bruce you stayed in has been remedied.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 30일
Thank you for this review.

6/10 - 괜찮아요

Ashlee

좋아요: 직원 및 서비스
A little disappointed as on arrival i was told no restaurant and no room service available. Breakfast was only serving cereal, toast, muffins and fruit as they were understaffed. The lady running breakfast was absolutely amazing. Fantastic customer service. Our room was okay. Carpet looked old and tired with iron burns noticeable, the room next door was very loud and there seemed to be no sound barrier between rooms. Staff were all very lovely aside from these issues.
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 9월 30일
I am so sorry we fell short for you. Yes our Res is closed on Sunday and Monday nights we hope to be open 7 days soon - and our rooms are slowly all being renovated - hope you come back soon to see the changes,

6/10 - 괜찮아요

Leanne 님, Dianella

가족 여행
We were unable to book a table at the restaurant for dinner on the Saturday night as there was a private function & there was no notification of this at check-in nor any signage saying so. We went to breakfast the next morning and it wasn’t until after I had paid that we realized the price for the buffet was pricier than normal because of Father’s Day, even though there wasn’t anything extra put on or special about it. The staff at reception gave us conflicting information to that of the staff in the restaurant & there seemed to be an overall lack of organization.
2023년 9월에 2박 숙박함
답변 제공: Matt 님, 2023년 10월 21일
I'm sorry to hear about your experience at the hotel. We truly appreciate your feedback and apologize for the inconvenience you encountered. We understand that the lack of notification about the private function and the discrepancy in information from our staff can be frustrating. We strive to improve our service, and your comments will be shared with our team to address these issues and ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Thank you for sharing your concerns with us.

2/10 - 너무 별로예요

Cherzane

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool has too much chemicals in it and has damaged my daughters hair and burnt her skin. After talking to other guests they have also had the same problem.
2023년 8월에 3박 숙박함
답변 제공: Matt 님, 2023년 10월 21일
I'm deeply sorry to hear about the issues you and other guests experienced with the pool. The safety and well-being of our guests are our top priorities, and it's clear that we fell short in maintaining the pool properly. We take this matter very seriously, and we will investigate and rectify the situation immediately to ensure it doesn't happen again.Please accept our sincere apologies for any inconvenience caused, and we appreciate your feedback in helping us address this concern. If you have any further details or if there's anything we can do to assist you or your daughter, please don't hesitate to reach out to our guest services team. We hope to regain your trust in the future and provide a more pleasant stay for you and your family.

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location, pity the facility was tired and needed a refresh. We booked a 'poolside' suite, but wasn't aware that it overlooked an internal pool and spa facility, fully enclosed in a glassed-in area. The smell of chlorine permeated through the 'suite' when the windows were open to allow 'fresh' air inside. Also, the room was dark with limited natural light.
2023년 8월에 3박 숙박함

4/10 - 별로예요

hayden

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Stig

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is old needs revamp
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Raymond

2023년 8월에 1박 숙박함

4/10 - 별로예요

Brett

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was well overpriced for what it was. Paint peeling badly in the sitting room and bathroom. Tiles and other areas were not clean. Very rundown. Shower area so small you couldnt use it without hitting youre elbow on the taps or the shower curtain. Rooms are not soundproof - could hear the neighbour snoring and others talking. I paid $240 and will not be going back. Id say $160 is a fair price.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Maciej

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함

4/10 - 별로예요

Daniel

좋아요: 청결 상태
별로예요: 직원 및 서비스
We didn’t get the room we paid for. We booked a executive ocean view room and got a regular parking view one. No discount offered. Disappointing.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Luke

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mitchell

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Hannah

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Windows were not cleaned, bathroom exhaust fan and flywire dirty, balcony door roller needs replacement, photos on line nothing like received on site. Bathroom tiling (3 types of tiles) disgusting in shower recess. Still using material curtain on shower recess. Aluminium window and door frames painted over and look grosse.Hand railings on stairs rusted in places and dangerous. Did not bother using pool. Sadly this building is past its use by date as little recent maintenance to show. Paid extra for sea view, but dirty windows ruined that aspect. Would not stay again, sorry.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

William

2023년 7월에 2박 숙박함

8/10 - 좋아요

Darren

2023년 7월에 1박 숙박함

4/10 - 별로예요

Simon

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Accomodation getting old, needed maintenance. Shower leaked into bathroom everytime it was used, so floor was flooded. Had to use all the towels to mop it up. Bed was broken, inner springs on one side of mattress had collapsed. Windows and behind bed was filthy, however the remainder of the accomodation was tidy and was up to standard. Told staff about the issues (bed and bathroom flooding) upon exit, said they would look into it. Reception wasn’t open on times stated (730 am), waited around for 15 minutes after opening time, still closed. Couldn’t speak to staff about problems even on phone provided at entrance (use when reception is closed) Got charged twice on credit card for breakfast after we checked out. Spoke to reception later over the phone, said they will look into it. Still waiting for refund or even confirmation that they will reimburse. Disappointed with stay. Wouldn’t come back.
2023년 7월에 1박 숙박함