Accomodation getting old, needed maintenance. Shower leaked into bathroom everytime it was used, so floor was flooded. Had to use all the towels to mop it up. Bed was broken, inner springs on one side of mattress had collapsed. Windows and behind bed was filthy, however the remainder of the accomodation was tidy and was up to standard. Told staff about the issues (bed and bathroom flooding) upon exit, said they would look into it.
Reception wasn’t open on times stated (730 am), waited around for 15 minutes after opening time, still closed. Couldn’t speak to staff about problems even on phone provided at entrance (use when reception is closed)
Got charged twice on credit card for breakfast after we checked out. Spoke to reception later over the phone, said they will look into it. Still waiting for refund or even confirmation that they will reimburse.
Disappointed with stay. Wouldn’t come back.