외관
예약 가능 여부 확인

햄프턴 인 키어컥 여행 후기

2.5 out of 5
햄프턴 인 키어컥
3201 Main Street, Keokuk, IA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 550개 이용 후기 중 311개" "
평점 8 - 좋아요. 550개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 550개 이용 후기 중 43개" "
평점 4 - 별로예요. 550개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 550개 이용 후기 중 14개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

April

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were great!!! Wonderful stay. For those going to visit Nauvoo, I would strongly recommend staying here. It’s a pretty drive about 20 minutes along the Mississippi. Hilton should be proud of this hotel.
2024년 4월에 4박 숙박함
답변 제공: Heather R, GM 님, 2024년 4월 18일
Thank you so much for your wonderful feedback! We are so glad that you had such a wonderful stay. We look forward to your next visit, and I will share your remarks with my team so they can see the fantastic impact they made on your travels!

10/10 - 훌륭해요

Ronnie 님, Cottage Grove

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

8/10 - 좋아요

Evan

2024년 3월에 2박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay at.
2024년 2월에 1박 숙박함
답변 제공: Heather R, GM 님, 2024년 3월 25일
Thank you for your review, I am glad you enjoyed your stay!

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Heather R, GM 님, 2024년 3월 25일
Thank your for your review

8/10 - 좋아요

Deb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel and staff. Great breakfast. Just had some walking/talking noise from guests in upper floor
2024년 2월에 1박 숙박함
답변 제공: Heather R, GM 님, 2024년 2월 29일
Thank you for your feedback! I am so happy to hear that you enjoyed your stay. We look forward to your next visit!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, courteous staff
2024년 2월에 1박 숙박함
답변 제공: Heather R, GM 님, 2024년 3월 25일
Thank you for your feedback!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
warm and comfortable
2024년 1월에 3박 숙박함
답변 제공: Heather R, GM 님, 2024년 2월 6일
Thank you so much for your wonderful feedback! We look forward to hosting you again!

10/10 - 훌륭해요

Susanne

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the fact that everyone that I talked to seems genuinely happy, sweet and very polite, with their answers! The breakfast is always great! Can't beat a Hampton Inn breakfast! The pool was clean and we'll stocked with pool towels, and the room was very clean! Fantastic job to all involved!!!
2023년 12월에 3박 숙박함
답변 제공: Heather R, GM 님, 2024년 2월 6일
Thank you for giving my team such wonderful feedback! They were so happy to hear that they made such an impact! See you next time!

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is wonderful and very pleasant. Very cordial and welcoming
2023년 12월에 1박 숙박함
답변 제공: Heather R, GM 님, 2024년 2월 6일
Thank you so much for your wonderful feedback! We look forward to hosting you again!

4/10 - 별로예요

Timothy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was relativley clean and the staff at check in was very good....however the hotel was very disappointing in regards to the pool. We booked this hotel due to the indoor heated pool while travelig with 3 little boys so they could enjoy the pool and burn off some energy for the travel. VERY DISAPPOINTED to find out the pool was not heated and the staff did not seem to be surprised by this. They did NOT tell us upon check in that the pool heater was not working. So needless to say, with 3 litte boys, all under age 6, we got to the rooms all settled in swimsuits on only to go to the pool and find out it was NOT heated and so cold they could not stay in the water. It was too late by then to check out and go to another hotel. The hotel manager did not offer any remedy until demanded. Then they only offered refund for one of 2 rooms. VERY dissappointing and will not stay at this particular hotel again.
2023년 12월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 12월 26일
Thank you for your feedback. I apologize for the experience that you had with our pool. Unfortunately, the pool heater was down and that had not been properly communicated to our front desk staff, and for that I truly apologize. I have already spoken with my team about the importance of making sure all things are communicated so we can run more smoothly. I hope you had a wonderful Christmas, and thank you again for sharing your feedback so we can grow from here.

8/10 - 좋아요

Barbara

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Bed! Be sure to request housekeeping.
The staff were all very friendly and helpful. I requested an accessible room with a walk-in shower. The room was on the second floor which was fine but it was the last room in the hallway away from the elevator and a difficult trek for me. The bed was fabulous- very comfortable with lots of fabulous pillows. I wish there had been a comfortable chair. My biggest complaint was the toilet that had not been cleaned before I checked in and had feces on the sides. This was not my first stay and I will return, but I will be more specific about my needs and cleanliness. I did not notice the note in the room that they do not provide housekeeping services every day unless requested.
2023년 11월에 4박 숙박함
답변 제공: Heather R, GM 님, 2023년 11월 20일
Thank you for your feedback! Our housekeeping services have been updated to every other day. I will be talking to the housekeeper who serviced your room about the importance of double checking our work. We look forward to your next visit!

2/10 - 너무 별로예요

George

2023년 11월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 11월 14일
Thank you for your feedback. Please don't hesitate to reach out about what we could have done to make your stay more enjoyable. Thank you

8/10 - 좋아요

Leroy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only negative was the evening clerk who checked us in. More concerned with smoking outside than checking us in. Surly and definitely acted as if she did not enjoy her job.
2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 23일
Thank you for your feedback. I am sorry that you had an issue with our team at check in. I take friendliness very seriously and I will be addressing this issue right away. Thank you again for bringing it to my attention.

6/10 - 괜찮아요

Chad

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Bathroom dirty
Our toliet had urine all the way down the side of it. Alots of hair in the bathroom. The remainder of the room was clean. Bathroom needed attention
2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 17일
Thank you for your feedback! I am sorry to hear that we fell short of your expectations -- I am sharing your you comments with our executive housekeeper so that we can grow from here.

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 16일
Thank you for your feedback! I am glad to hear that you enjoyed you stay!

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 14일
Thank you for your feedback! I am so glad you enjoyed your stay!

10/10 - 훌륭해요

JoAnn

2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 11월 14일
Thank you for your rating!

10/10 - 훌륭해요

Dausin C

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an exceptional stay at the Hampton Inn - Keokuk. Was greeted by their very friendly staff at check-in & check-out. Rooms were very clean and spacious. Breakfast was fantastic. Overall very pleased with our stay here. We will be back!
2023년 10월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 4일
Thank you for your feedback! I am so happy to hear that you enjoyed your stay with us. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Barry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very few hotels in town, but is a gem.
2023년 9월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 10월 4일
Thank you for your kind words! Have a wonderful week!

8/10 - 좋아요

JUAN M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 9월 27일
Thank you for your wonderful feedback. We look forward to hosting you the next time you are in the area!

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was unable to get a handicapped parking space when most needed. I was extremely satisfied with everything else.
2023년 9월에 3박 숙박함
답변 제공: Heather R, GM 님, 2023년 9월 25일
Thank you for your feedback. I will pass your comments along. I hope you have a great week.

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not enough handicap parking spaces. Once I had to park very far away. It was extremely difficult to get to a door, then that door was out of order. It was a great inconvenience. Other than that the property was very nice.
답변 제공: Heather R, GM 님, 2023년 9월 19일
Thank you for your feedback! I am so glad to hear you thought our property was nice. I am sorry about the issue with the door -- we are awaiting a part. Thank you for your rating - we hope you choose to stay with us again soon!

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 9월 12일
Thank you so much for your wonderful rating! We hope you stay with us again soon!

10/10 - 훌륭해요

Richard L.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very good the A/C meds attention
2023년 9월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 9월 6일
Thank you for your feedback and bringing the air conditioner to my attention. I will make sure it is addressed right away. Have a great week!

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The free breakfast was the best I have ever had at a hotel!!!
2023년 8월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 25일
Thank you for your wonderful feedback! I am so glad you enjoyed our complimentary breakfast! We hope to see you again soon.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly!
Stayed overnight with my daughter and was met by some very friendly staff, as well as a very clean and well kept room. The pool was clean, the breakfast was good, and every interaction I had was pleasant. I would absolutely book here again!
2023년 8월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 25일
Thank you for your wonderful feedback! I am so glad my team treated you so well. I will make sure they are recognized for their outstanding customer service! We look forward to your next stay!

8/10 - 좋아요

Roger

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: -Heather R, GM 님, 2023년 8월 23일
Thank you for your rating! We hope you stay with us again soon!

6/10 - 괜찮아요

DEREK

2023년 8월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 21일
Thank you for your feedback! We hope you choose to stay with us again in the future!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
-
2023년 8월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 16일
Thank you for your feedback! I am so glad to hear that you enjoyed your stay.

6/10 - 괜찮아요

Tiffany

Over all the stay was good other then us waking up with bug bites. I saw a few aunts in the room nothing crazy didn’t think anything of it but woke up and we had bites all over and my husbands even got swollen.
2023년 8월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 14일
Thank you for your feedback. I am sorry that your stay was less than satisfactory. I will share your remarks with my team so we can grow from here.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 14일
Thank you for your feedback!

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very nice stay. Thanks
2023년 7월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 7월 27일
Thank you for your wonderful feedback! We look forward to hosting you again soon!

2/10 - 너무 별로예요

April

2023년 7월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 8월 14일
Thank you for your feedback. I am sorry you did not enjoy your stay. Please reach out to give further feedback so we can correct this in the future.

10/10 - 훌륭해요

Debra

2023년 7월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 7월 27일
Thank you for your wonderful rating!

8/10 - 좋아요

Eden

가족 여행
The staff was great, breakfast was good and the rooms were clean. We did have a problem with ants. The staff gave us a can of raid which helped.
2023년 7월에 3박 숙박함
답변 제공: Heather R, GM 님, 2023년 7월 24일
Thank you for your feedback! I apologize for the issues with ants. We are working to keep them out and appreciate your understanding!

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and the staff was friendly and helpful. They were totally booked due to a storm hitting the area a few days prior and many still being without power. The room was reserved was no longer available for the first night of our stay. So instead of having two beds, we had one and a rollaway which made it almost impossible to walk in the room and was uncomfortable. They were able to switch us to a two bed room the following night. The staff was nice, but I am not sure why the room we reserved was given away.
2023년 7월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 7월 5일
Thank you for your feedback. I am so sorry that your stay wasn't ideal. I am investigating what happened in your case so we can keep it from happening again. I know that the chaos of the storm caused us some confusion but it should have been sorted out by the time you stayed. Thank you for your understanding, and I hope you choose to stay with us again the next time you are in the area!

6/10 - 괜찮아요

Marcia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool had a strong odor that discouraged our use of it.
2023년 6월에 4박 숙박함
답변 제공: Heather R, GM 님, 2023년 6월 29일
Thank you for your feedback. We have addressed your concerns with maintenance - he let me know that he had deep cleaned the pool area due to heavy use over the weekend. That may have been the smell you caught. Just in case, we will continue to moniter and thank you for bringing it to my attention.

8/10 - 좋아요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Typical Hampton Inn
2023년 6월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 6월 29일
Thank you for your feedback. We look forward to hosting you again!

10/10 - 훌륭해요

Marvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were very pleased with our stay with you. The breakfast was delicious.
2023년 6월에 4박 숙박함
답변 제공: Kailyn 님, 2023년 6월 18일
Thank you for your feedback. I’m happy to hear you enjoyed your stay with us.I hope you stay with us again soon!

10/10 - 훌륭해요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yes!
Ran into construction on 136 so stopped here for night. Very nice hotel and plenty to do in area. Will definitely stay again if area.
2023년 6월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 6월 16일
Thank you so much for your wonderful review! I am so happy you enjoyed your stay! We hope you do stay with us again soon!

10/10 - 훌륭해요

lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Heather R, GM 님, 2023년 5월 26일
Thank you for your rating!

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a quiet place that was very clean with friendly staff.
2023년 5월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 5월 10일
Thank you so much for your review! We can't wait to see you again!

4/10 - 별로예요

JEFFREY 님, Madison

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Ants in the room; mixup during checkout we were charged twice- working on resolution.
답변 제공: Kailyn 님, 2023년 4월 29일
I do appologize for the confusion at checkout and for the ants. I hope you give us a second chance. Have a great weekend!

10/10 - 훌륭해요

Misty 님, Saint Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I always live Hampton inn, beds and bedding is super, good breakfast, friendly staff! Only thing missing at this location was. Hot tub!
2023년 4월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 4월 25일
Thank you for your wonderful review! We look forward to hosting you again in the future!

8/10 - 좋아요

Fielding

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet on 3rd floor
2023년 4월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 4월 12일
Thank you for your feedback! I am so happy to hear that you were able to enjoy quiet while staying with us.

10/10 - 훌륭해요

Laura

2023년 4월에 2박 숙박함
답변 제공: Heather R, GM 님, 2023년 4월 25일
Thank you so much for your wonderful rating!

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Liz was very welcoming and did a great job of checking us in!
2023년 4월에 1박 숙박함
답변 제공: Kailyn 님, 2023년 4월 2일
Thank you for your feedback. I’m happy to hear you enjoyed your stay with us.I will pass your kind words along to the front desk agent, Liz, that checked you in. We are happy to have her on our team!I hope you stay with us again soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Kailyn 님, 2023년 4월 2일
Thank you for your feedback. I’m happy to hear you enjoyed your stay with us.I hope you stay with us again soon!

6/10 - 괜찮아요

Arthur

2023년 3월에 1박 숙박함
답변 제공: Heather R, GM 님, 2023년 4월 12일
Thank you for your rating!