야외 수영장, 일광욕 의자

아카시아 코트 호텔 여행 후기

3.5 out of 5
아카시아 코트 호텔
223-227 Esplanade, Cairns North, QLD

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 119개" "
평점 8 - 좋아요. 1000개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 264개" "
평점 4 - 별로예요. 1000개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 153개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스

4/10 - 별로예요

Robert

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor looking hotel but It was very cheap
2024년 3월에 1박 숙박함

4/10 - 별로예요

Susan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Emily

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Tsutomu 님, Asahisi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sukha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 - 너무 별로예요

jamie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience topped off with a 3am fire alarm
2023년 12월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

10/10 - 훌륭해요

Hideaki

2023년 12월에 1박 숙박함

8/10 - 좋아요

angelo

좋아요: 청결 상태
Fine for a budget stay. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Harpreet

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to review us.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Steven

별로예요: 숙박 시설 상태 및 시설
No thanks
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to review us.

4/10 - 별로예요

Suzanne 님, Walkley Heights

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
2023년 11월에 3박 숙박함

4/10 - 별로예요

wesley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
2023년 11월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

lee

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 - 훌륭해요

Eun Jeung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for your amazing review!

8/10 - 좋아요

Duncan

2023년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

2/10 - 너무 별로예요

Mavis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
2023년 11월에 6박 숙박함

8/10 - 좋아요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were great and it was very clean. Lovely ocean views.
2023년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Daniel

연인과의 여행
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
2023년 11월에 5박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 - 괜찮아요

Bradley

출장 여행
If you are wanting affordable accommodation that is clean then this is a great place
2023년 11월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your review, we hope to welcome you again soon

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
2023년 11월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Kristy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 - 너무 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 29일
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

2/10 - 너무 별로예요

bryannah

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were woken up at 3am because they have a bad venting system for shower steam and set off the fire alarm every one in the building had to get up and go to the emergency area while waiting for the fire brigade to tell us it’s okay to go Back in, I questioned it the next day and didn’t really offer anything for the inconvenience and the unpleasant stay not even a sorry. as I didn’t end up sleeping after the alarm going off a bit annoyed as I was needing a good sleep because I was driving long hours the next day. Very disappointed
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 29일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

Julianne

2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

6/10 - 괜찮아요

Bevan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very basic. For us staying one night it was fine, but for anything longer than that I would look to go somewhere better
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for taking the time to write a review

4/10 - 별로예요

David

별로예요: 숙박 시설 상태 및 시설
View was amazing. Unfortunately no hot water and lift was faulty. Great nights sleep.
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience. We have immediately arranged for a third-party supplier to perform emergency maintenance on the hot water system and lift, and related services was resumed to normal.

10/10 - 훌륭해요

Eliza

가족 여행
좋아요: 편의 시설/서비스
The stay was very comfortable
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for your amazing review!

6/10 - 괜찮아요

Sharon

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Average room, luke warm shower, room was clean
2023년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for your review, we hope to welcome you again soon

10/10 - 훌륭해요

Marta

2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your amazing review!

4/10 - 별로예요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I had four rooms in two days, balcony door was jammed shut, fridges would not work, water leaking from fridges to floor, water leaking out of a ceiling.
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and will use your comments to coach our team in order to provide a better experience in the future.

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for your review, we hope to welcome you again soon

10/10 - 훌륭해요

Jennifer

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Experience
I enjoyed my time here. I had a great view of the Esplanade. The room was comfortable and clean. The staff were helpful. I would definitely recommend The Acacia Hotel.
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 30일
Thank you for your amazing review!

4/10 - 별로예요

Bevan Ross

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Looks like the place has fallen on hard times, skeleton staff, a bottle shop in the foyer is closed and the front rooms of the hotel had otherwise homeless people using the rooms as lodging. I wouldn’t blame the staff for the hotel falling into disrepute, I suspect the current trying times we’re in is to blame.
2023년 9월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

8/10 - 좋아요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice cheap place to stay overnight. Room was a bit run down but the facilitues like the pool was great.
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write us a review.

8/10 - 좋아요

Andreas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
An ageing property that is being updated bit by bit. Shower soap dish was corroded beyond belief. Shower tap was years beyond being replaced. They are trying and everything was cleaned well but somethings just need to be replaced.
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issue will be addressed.

8/10 - 좋아요

Debbie

좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write us a review.

4/10 - 별로예요

Robert

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spend the extra money on a nice place. The nicest thing in the room was the new TV. There is no heat for the rainy cold days. The doors lock at 9pm and you are given a code to type in. Sometimes it works and sometimes it doesn’t. It is an Asian owned hotel so don’t expect to be able to understand hotel staff or them to understand you. There is no one at the desk after 9pm. If you come back after 9pm and see a door open take that opportunity to get to the lobby before it closes. If you want food it is a mile and a half away down near the peer. Stay close to the peer.
2023년 9월에 5박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The entry door lock issues will be addressed.

8/10 - 좋아요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location. Clean room. Hotel staff friendly and professional.
2023년 9월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your amazing review!

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, safe & quiet accommodation. I was located on the 4th floor with a mountain view. Clean, comfortable room. Pool is great. Walkable along a beautiful Esplanade, 10-15mins to many dining options.
2023년 9월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your amazing review!

8/10 - 좋아요

NEIL

2023년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write us a review.

6/10 - 괜찮아요

Krista

연인과의 여행
Looking out over the tennis courts there are old cars which makes the place look like a dump yard. The rooms are dated.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Daiki

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your amazing review!

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your amazing review!