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페퍼스 비치 클럽 앤드 스파 - 팜 코브 여행 후기

5 out of 5
페퍼스 비치 클럽 앤드 스파 - 팜 코브
123 Williams Esplanade, Palm Cove, QLD

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 993개 이용 후기 중 602개" "
평점 8 - 좋아요. 993개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 993개 이용 후기 중 73개" "
평점 4 - 별로예요. 993개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 993개 이용 후기 중 13개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
전체적으로 시설이 깔끔하고 직원분들도 친절하였지밀 화장실에서 바퀴벌레가 나왔습니다. 이 부분이 다소 아쉽네요.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 23일
Hello Anonymous, Thank you for taking the time to review our resort. It is nice to hear you enjoyed your stay. We have noted the issue in the bathroom and passed on your comments to the Executive Housekeeper. Kind Regards, Stefan Kracke

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
수영장이라군과 일반 수영장 크고 넓고.숙소 위치도 바다가 앞 . 룸도 깨끗해요 .단지 치약.칫솔은 사야합니다.미리준비하지 않음면~~~
2019년 11월에 2박 숙박함
답변 제공: Denise Tarozzo - Assistant Front Office Manager 님, 2020년 5월 6일
Dear Anonymous, Thank you very much for taking the time to review your stay. I am glad you loved our pool areas and I look forward to welcome you back. Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 괜찮았음.
침대가 아주 푹신푹신 한 것 이외에 전반적인 시설 및 방 상태는 깨끗하고 괜찮았음.

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately we had to cut our holiday short due to a family emergency, we were happy to have credit/new dates for the remaining nights, but unfortunately Expedia or the hotel would not honour this so we lost 3 nights accommodation!
2024년 3월에 4박 숙박함
답변 제공: Harry Ha 님, 2024년 3월 22일
Dear Andrew, Thank you for taking the time to provide me with your feedback. I am sorry you had to cut short your holidays in the tropics. Our terms and conditions are set out at time of booking and included in our literature.I hope you can return in future under better circumstances and enjoy what the tropics have to offer. Best regards, Harry Ha Operations Manager

6/10 - 괜찮아요

Sally

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.
2024년 2월에 3박 숙박함
답변 제공: Harry Ha 님, 2024년 2월 13일
Dear Sally, Thank you for taking the time to share your feedback with me - it is valued and appreciated. I am sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to address and rectify the issues you have highlighted to me. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Felipe

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel but service just ok.
Very well located but the service is just ok - not helpful and not flexible with rules, even when can flexible to give a very good service without create any problem for the hotel. Parking, not easy to find the hotel garage.
2023년 11월에 1박 숙박함
답변 제공: Harry Ha 님, 2024년 1월 20일
Dear Felipe,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. I will continue to work with our team to enhance our service levels.The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 - 괜찮아요

nicola

연인과의 여행
별로예요: 편의 시설/서비스
Unfortunately this hotel really is for families with young children. There was only one pool operating which was not disclosed on Expedia’s website when booking and for the price paid for accommodation was unacceptable. It was like swimming at the zoo at times which wasn’t enjoyable or relaxing. There also seemed to be limited staff although very helpful, and the Buffett was ordinary to say the least especially in a hotel of this calibre
답변 제공: Harry Ha 님, 2024년 1월 20일
Dear Nicola,Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry we didn't meet your expectations on this recent stay. The team and I value your patronage and we hope to have the opportunity to welcome you back in the future to make amends.Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Emma

2023년 12월에 4박 숙박함
답변 제공: Harry Ha 님, 2024년 1월 20일
Dear Emma, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Bradley John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 11월 22일
Dear Bradley, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Mitchell

좋아요: 직원 및 서비스
별로예요: 청결 상태
Facilities were really good. Room was ok - outdated bedroom/main area, patio was covered in bird poo..
2023년 10월에 1박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 31일
Dear Mitchell,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us, especially our facilities. I am happy to inform you we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Karly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 26일
Dear Karly, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 22일
Dear Karin, Thank you for taking the time to provide me with your feedback. I am thrilled to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice experience staying at Peppers. Many lovely family members in the Beach Pool. Our room keyed alike suite was to a good standard with a few maintenance items of little consequence being present.
2023년 10월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 19일
Dear Andrew, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

4/10 - 별로예요

Taylor 님, Wangaratta

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.
2023년 10월에 5박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 12일
Dear Taylor, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I want to take this opportunity to express my sincere apologies for not meeting your expectations on this recent stay. I am working with our maintenance team to address the air conditioning issue and general maintenance of the room. We have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

8/10 - 좋아요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.
2023년 9월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 12일
Dear Annette, Thank you for taking the time to provide me with your feedback. We are thrilled to read you enjoyed your overall experience with us in particular our location. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

8/10 - 좋아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely location, great pool, tired rooms.
Lovely large complex very centrally located on the Palm Cove esplanade. Outstanding pools. Downside is the rooms are quite tired. We stayed here directly after staying at Peppers Beach Club in Port Douglas where the rooms have been refurbished and the difference was stark. We wouldn't stay here again until the hotel is refurbished. Also some small oddities - like only one chair on the balcony which was a little strange for a room obviously designed for a couple.
2023년 9월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 12일
Dear Nick, Thank you for taking the time to provide me with your feedback.It is pleasing to read you enjoyed your overall experience with us especially our location and pool area. I am pleased to inform you we have commenced refurbishment which will revitalise our rooms. Part of this scope is to increase the amount of balcony chairs.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future. Tropical regards, Harry HaOperations Manager

6/10 - 괜찮아요

Shaun

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff were great, room was ok. Didn't replace towels with new ones, had a sewage smell for a couple of days and had an aircon issue in our room. Staff were great however and location was really good as was the pool.
2023년 10월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 10월 12일
Dear Shaun, Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us especially our staff service and location. I am working with our housekeeping team to improve our attention to detail during services and we have implemented scheduled servicing of our air conditioning units. I am sorry the sewerage smell impacted on your stay. The team and I do value your patronage and we look forward to having the opportunity to welcome you back in the future.Tropical regards, Harry Ha Operations Manager

6/10 - 괜찮아요

Catherine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 26일
Dear Catherine, Thank you for taking the time to provide me with your feedback.The team and I value your patronage and we hope to have the opportunity to welcome you back in the future. Tropical regards, Harry HaOperations Manager

4/10 - 별로예요

Cassandra

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was so excited to stay here but I was let down. No bathroom towels and when I called to request them, I felt like I was being questions of that was true. The complex was very noisy, serenity pool was not quiet due to the music and kids screaming coming from the main po. Overpriced breakfast, just go up the street to the cafes.
2023년 9월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 21일
Dear Cassandra, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to rectify the areas you have highlighted to me in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our 4 night stay although the resort is very large and we felt more suitable to families rather than mature aged couples. It was quite noisy at times. The staff were helpful and the room clean and spacious.
2023년 8월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 7일
Dear Susan, Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 - 괜찮아요

Justin

2023년 9월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 7일
Dear Justin,Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 - 괜찮아요

Waldemar

The place is dated and it is really due for renovation.
2023년 9월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 5일
Dear Waldemar, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

DAVID

2023년 8월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 9월 5일
Dear David, Thank you for taking the time to provide me with your feedback. The team and I are thrilled you enjoyed your experience with us. We value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The spa room was fantastic my wife and I had great walk along the beach and a spa and in the Mexican restaurant
2023년 8월에 1박 숙박함
답변 제공: Harry Ha 님, 2023년 8월 25일
Dear Mark, Thank you for taking the time to provide me with your feedback.It is a pleasure to read your enjoyed your overall experience with us especially our spa room, location and restaurant. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shocking. For Eg the only switch on the bedside light was at the power point. One of the worst managed hotels I have stayed in after decades of world travel. A disgrace. I want my money back.
2023년 8월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 8월 25일
Dear Jennifer, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to address the areas you have highlighted in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Davin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and surrounding area has a nice view.
2023년 8월에 1박 숙박함
답변 제공: Natasha Saunders - Front Office Manager 님, 2023년 8월 17일
Dear Davin,Thank you for taking the time to write about your experience with us. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back again soon.Warm Regards,

10/10 - 훌륭해요

Jennifer Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 8박 숙박함
답변 제공: Harry Ha 님, 2023년 8월 9일
Dear Jennifer,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

6/10 - 괜찮아요

dave

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs a refurb, rooms are old and a lot of stuff didn't work.
2023년 7월에 1박 숙박함
답변 제공: Harry Ha 님, 2023년 7월 29일
Dear Dave, Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. I am sincerely sorry we didn't meet your expectations on this recent stay. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely resort with everything we could have needed. Clean room that was well equipped. The main pool was lots of fun with the swim-up bar, but during school holidays it could get very busy and noisy - this was when we enjoyed using the Serenity pool which was very quiet, relaxing and out of the way. The day spa and massages were also relaxing and soothing. We were already aware that there were no lifts to the upper floors, and this wasn't a problem at all (the staff offered to carry our bags up, but we were fine on our own). The resort was in walking distance to multiple restaurants, and a short bus ride from a Coles. Will hopefully be back again.
2023년 7월에 5박 숙박함
답변 제공: Natasha Saunders - Front Office Manager 님, 2023년 7월 19일
Dear Stephen,Thank you for your fabulous review of your experience at Peppers Palm Cove.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Tropical North Queensland so much so that you will return in the not too distant future. Warm Regards

6/10 - 괜찮아요

Cairo

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Love the staff. The resort needs upgrading to restore it to its previous beauty and 5 star standard.
2023년 7월에 9박 숙박함
답변 제공: Harry Ha 님, 2023년 7월 29일
Dear Cairo,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

8/10 - 좋아요

Greg 님, Beecroft

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 7월 29일
Dear Greg,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Shannyn

2023년 6월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 7월 29일
Dear Shannyn,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
Such a beautiful view of the ocean and the pool. Very large suite, everything we needed. Great swim up pool
2023년 6월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Guest, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Trisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely relaxing resort, close to everything. The Serenity pool is amazing!
2023년 6월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Trisha,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Nicole

2023년 6월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 7월 29일
Dear Nicole,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Service was amazing and all staff we spoke to were helpful. The hotel is well designed and very comfortable rooms. Is getting a fraction old but is well payed out. We used the carpark underneath with no issues.
2023년 5월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paradise! Can’t wait to go back.
2023년 5월에 8박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Anthony,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Anna Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an absolutely brilliant stay at Peppers. Can’t fault any part of the stay. The staff especially were friendly & accomodating. The pool was an absolute highlight. We will be returning.
2023년 5월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Anna,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great spot, plenty of amenities and can’t beat a walk in the jetty
2023년 5월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Brian,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Kapil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Kapil,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 - 훌륭해요

Emma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful quiet spot within walking to distance to everything. Resort was absolutely beautiful
2023년 4월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 5월 1일
Dear Emma,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 - 훌륭해요

Andrew Cameron

2023년 4월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 6월 20일
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 - 좋아요

Bel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful. The pools and the grounds are some of the best I’ve ever seen. However, the bed could be more comfortable and I would have loved the option of room service. Having said that, I will definitely be back!
2023년 4월에 5박 숙박함
답변 제공: Harry Ha 님, 2023년 4월 10일
Dear Bel, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us in particular our grounds and pools. The team and I do value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 - 훌륭해요

Najla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2023년 3월에 9박 숙박함
답변 제공: Harry Ha 님, 2023년 4월 8일
Dear Najla, Thank you for taking the time to provide me with your feedback. It is a pleasure to read your enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 7박 숙박함
답변 제공: Harry Ha 님, 2023년 5월 1일
Dear Andrew, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 - 훌륭해요

Tahnee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 4박 숙박함
답변 제공: Harry Ha 님, 2023년 3월 20일
Dear Tahnee, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff. Gorgeous amenities, particularly the pool and restaurant. We loved our stay here
2023년 3월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 3월 15일
Dear Amanda,Thank you for taking the time to provide me with your feedback.It is a pleasure to read you enjoyed your overall experience with us in particular our service and facilities. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

10/10 - 훌륭해요

Joy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel felt so luxurious! The pool with the swim up bar was a total win!
2023년 2월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 3월 15일
Dear Joy,Thank you for taking the time to provide me with your feedback.It is a pleasure to read you enjoyed your overall experience with us in particular our swim up bar.The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

8/10 - 좋아요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Due to my ability it could have been a lift
2023년 2월에 5박 숙박함
답변 제공: Harry Ha 님, 2023년 2월 27일
Dear Irene, Thank you for taking the time to provide me with your feedback - it is valued and appreciate. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

8/10 - 좋아요

Rodny

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay, peppers has a great vibe, great pool, beautiful outdoor area. The only downfall is there’s no lifts and we were staying on the top floor so there’s quite a few stairs you’re travelling up and down regularly, and with young kids it’s not easy. Especially with a pram. Second thing worth mentioning, there’s no room service, again with young kids there’s times you need this service so this was an inconvenience. Besides those two things everything else was wonderful.
2023년 2월에 3박 숙박함
답변 제공: Harry Ha 님, 2023년 2월 20일
Dear Rodny,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us in particular our location and pools. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager