Dear John, Thank you for sharing your feedback regarding your recent stay at our resort. We deeply regret to hear about the issues you encountered and the disappointment you experienced during your time with us.First and foremost, we sincerely apologize for any miscommunication regarding the room view. It is never our intention to mislead our guests, and we are sorry for any inconvenience this caused. We are also disappointed to hear your feedback regarding the lack of assistance you received when requesting a room change. When the resort is full, we can't often manage such requests and we can only apologize for any frustration this may have caused. Rest assured, we will address this with our team to ensure that all guests receive the assistance and support they require during their stay.Regarding your feedback on the buffet breakfast and pool cleanliness, we appreciate your honest assessment. Please know that your comments have been shared with our relevant teams for immediate review and improvement.On a positive note, we are glad to hear that you had positive interactions with Kenji at the front desk and Ben at breakfast. We will ensure that your compliments are passed along to them as recognition for their excellent service.Once again, we apologize for the shortcomings you experienced during your stay. We truly value your feedback as it helps us to improve our services and provide a better experience for our guests. Kind Regards, Megan Kadic

Dear Jessica, Thank you for staying at our hotel and for sharing your feedback. We appreciate your choice and are glad to hear that your room was clean and that you had an overall positive experience.We apologise for the inconvenience caused by the presence of bugs, especially mosquitoes, during your stay. We are located in a tropical environment, and while we work closely with professional pest control, occasional encounters with insects can happen. We are committed to improving this aspect of our service.If you choose to stay with us again, please don't hesitate to reach out to our front desk or guest services team for assistance during your stay.Thank you for your feedback, and we hope to welcome you back soon.Kind Regards, Megan Kadic

Dear Amanda, Dear Valued Guest,Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to us directly, either by phone or email, so we can learn more about your experience and work towards resolving any concerns you may have. Our goal is to provide a positive and enjoyable stay for all our guests, and we would like to make things right for you.Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic

Dear Melissa, Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to me directly, either by phone (07 4059 9601) or email (h8761-gm@Accor.com), so we can learn more about your experience and work towards resolving any concerns you may have. Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic

Dear Irina, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort. It's always our goal to provide our guests with a memorable and luxurious stay, and we're delighted that we succeeded in exceeding your expectations.Kind Regards, Megan

Hi Meaghan, Thank you kindly for taking the time to leave your review. I have asked our maintenance team to go and inspect the room and they have opened access on the smarttv again. I am sorry we were not able to action that during your stay. We do have further amenities available for all guests and we are only a phone call away for future stays. Overall we are glad you enjoyed your stay and hope we get to welcome you back in the not so distant future. Kind Regards, Megan Kadic

Dear Jaysen,Thank you for taking the time to share your feedback about your recent stay at Pullman Palm Cove Sea Temple Resort & Spa. We genuinely appreciate your comments and deeply regret that your experience did not meet your expectations. Please allow us to express our sincerest apologies for the inconveniences you encountered during your stay.We are truly sorry to hear that you were disturbed by noise from neighboring rooms and outside maintenance activities. We appreciate how important a peaceful and comfortable stay is for our guests, and it is disappointing that we fell short in this regard. We understand that our initial response did not meet your expectations, and we will be working to improve our communication and flexibility in these situations. Once again, we apologize for the inconvenience you experienced and appreciate your constructive criticism. Thank you for giving us the opportunity to address these issues and strive for better service in the future.Kind Regards, Megan

Hi Sarah, Thank you kindly for taking the time to share your review. We are glad you enjoyed your stay! Kind Regards, Megan

Hi Jeffrey, Thank you kindly for taking the time to leave your review and some additional feedback to consider regarding free weights in the gym. We are glad you enjoyed your stay and hope to welcome you back soon. Kind Regards, Megan

Thank you Bryce for your 5 star review. We are so glad you enjoyed your stay!

Thank you Natalie for your very kind review. We are so glad that you enjoyed your stay!

Dear Catriona, Thank you for taking the time to leave your review and share your feedback. We are glad you enjoyed your stay and have noted your feedback regarding your particular room.Kind Regards, Megan Kadic

Dear Elizabeth, Thank you for taking the time to provide us with feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort beautiful and that you loved our location. It is also fantastic to hear you found our team very friendly. This will be shared and celebrated. We hope to welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

Dear Vladimir, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that your recent experience with us was 10 out of 10! This will be shared and celebrated with the team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

Dear Paul, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is amazing to hear that our team warmly welcomed you and that you felt very recognised throughout your stay. We very much appreciate your 10 out of 10 score and this will be celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

Dear Lisa, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is wonderful to hear that you had a great stay with us. It is also fantastic to hear that you found all of our staff very helpful. This feedback will be shared and celebrated with the team. We hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

Dear Christian, Thank you for taking the time to provide us with detailed feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you were able to truly relax and that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

Dear Scott, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort the perfect escape. It is wonderful to hear that you loved our location and spacious apartments. Thank you for taking the time to provide us with this feedback and we hope to welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

Dear Chris, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa and thank you for taking the time to provide this review. It is wonderful to hear that your recent stay exceeded your expectations. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

Dear Simon, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you had an amazing time at our resort. It is fantastic to hear that you received incredible service from our entire team. This feedback will be shared and celebrated. Thank you for taking the time to review us and we hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

Dear Meliz, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you thoroughly enjoyed your time at our resort and found it very child friendly. We appreciate you taking the time to provide us this feedback and we hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

Dear Michelle, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you loved our location and that it really suited your needs. It is fantastic to hear that you found our staff very friendly. This will be shared and celebrated with the team and particularly with Kazumi and Andrew who checked you in. Thank you for the feedback regarding the Lagoon Pool, we are sorry to hear that you found the water temperature too warm. This will be passed onto our body corporate committee. We hope to warmly welcome you back again in the near future. Sincerely, Jessica JamesGeneral Manager

Dear Matthew,Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found your two bedroom apartment perfect. It is also wonderful to hear that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. Thank you for taking the time to provide us with this detailed feedback and we hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

Dear Kaele, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort and Spa. It is fantastic to hear that you loved our location and that you found our rooms and facilities well appointed. We are however sorry to hear that our restaurant availability was limited during your stay. Thank you for taking the time to provide us this feedback and improve. We hope to warmly welcome you back again in the near future. Sincerely, Jessica JamesGeneral Manager

Dear Carol, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property beautiful and that our location perfectly suited your needs. We are however very disappointed to hear that you were disturbed by your neighbors. We sincerely apologise for the inconvenience this caused and we will investigate and address this immediately. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica JamesGeneral Manager

親愛なるユウト様プルマン パーム コーブ シー テンプル リゾート & スパをご利用いただき、誠にありがとうございます。私たちのリゾートと私たちのスタッフがとても良かったと聞いて、私たちは興奮しています。また、私たちのロケーションとビーチへのアクセスを気に入っていただけたことを嬉しく思います。プルマン パーム コーブへのまたのお越しを心よりお待ちしております。心から、ジェシカ・ジェームズゼネラルマネージャー

Dear Aaron, Thank you for taking the time to provide us with this detailed feedback regarding your recent experience at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort amazing and that our location suited your needs. It is also fantastic to hear that you found your room very clean. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica James General Manager

Dear Andrew, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are very sorry to hear that you recent experience at our property did not meet your expectations. Due to demand and resourcing levels our restaurant Temple of Tastes is extremely busy and booking in advance is required. We do our best to contact all guests in advance to advise them of this. We apologise if you did not receive this call. We do offer room service to every single guest which is the same menu as the dine in restaurant. Our resort has numerous different room types that all have different views. We are sorry to hear that you did not enjoy your outlook. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Dear Alexander, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property fantastic. It is also wonderful to hear that you loved our award winning restaurant Temple of Tastes. We appreciate you taking the time to provide us with this feedback and very much look forward to welcoming you back when you are next in Palm Cove. Sincerely, Jessica James General Manager

Dear Tracey, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that our location suited your needs and that you found our team both friendly and helpful. Thank you for the feedback regarding the property, this will be passed onto the Body Corporate Committee. Thank you for taking the time to provide us with feedback and we hope to warmly welcome you back again soon. Sincerely, Jessica James General Manager

Dear Russell, Thank you for taking the time to provide us with feedback regarding your recent experience at the Pullman Palm Cove Sea Temple Resort & Spa. We are sorry to hear that you found it very hot and that you were expecting a better view from your apartment. It is however fantastic to hear that you found the staff excellent. Sincerely, Jessica James General Manager

Dear Valued Guest, Thank you for taking the time to rate your recent experience at our resort the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that your experience was 10 out of 10. We hope to welcome you back to our little piece of paradise in Palm Cove in the near future. Sincerely, Jessica James General Manager

Dear Darren, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are sorry to hear that our Food and Beverage let down your stay. This feedback will be shared with our Executive Chef. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Dear Kyle, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you thoroughly enjoyed you recent experience at our property. Thank you for taking the time to provide us with feedback. We hope to warmly welcome you back in the near future. Sincerely, Jessica James General Manager

Dear Yu-Hsiang, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you enjoyed your recent experience at our property and that you found our location and staff excellent. Thank you for taking the time to provide us with feedback and we hope to welcome you back again soon. Sincerely, Jessica James General Manager

Dear Stuart, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that our location suited your needs and that you found our resort great. Thank you for taking the time to provide us with feedback. We hope to warmly welcome you back again in the near future. Sincerely, Jessica James General Manager

Dear Valued Guest, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our accommodation fantastic and our whole team amazing. We really appreciate you taking the time to provide us with feedback and hope to warmly welcome you back again in the near future. Sincerely, Jessica James General Manager

Dear Helen, Many thanks for your recent review of our resort in tropical Palm Cove. Delighted to hear you enjoyed your stay and hope we have the opportunity to welcome you back to the resort and region very soon. Warmest regards Craig Dodd

Hello Peter, Thank you so much for taking the time to share your recent experience further to your stay with us. Delighted to hear our team left such a positive impression with you and will ensure they receive your kind words. Hope you were able to explore our region and experience the true essence of far north Queensland. Kind regards Craig Dodd

Dear Guest, Many thanks for your recent review of our resort in tropical Palm Cove. Delighted to hear you enjoyed your stay and hope you were able to explore our wondrous region. Hope to see you back at thge resort when you are next travelling in the region. Kind regards Craig Dodd

Dear Laine, Many thanks for your recent rating of our resort in tropical Palm Cove! Delighted to identify you enjoyed your stay and hope you were bale to relax and unwind. Hope to see you back at the resort very soon. Warmest regards Craig Dodd