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더 레이크스 리조트 케언스 여행 후기

4 out of 5
더 레이크스 리조트 케언스
2 Greenslopes Street, Cairns North, QLD

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 518개 이용 후기 중 196개" "
평점 8 - 좋아요. 518개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 518개 이용 후기 중 63개" "
평점 4 - 별로예요. 518개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 518개 이용 후기 중 17개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
2017년 11월에 4박 숙박함
답변 제공: tara 님, 2018년 1월 22일
Thank you for your feedback

10/10 - 훌륭해요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Mariam

2024년 1월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
プールが充実
プールの利用者があまりいなかったので、滞在中ずっと空いていてよかった。夜も10時まで入れるが、照明が少なすぎて、暗すぎるのでナイトプールでは入りづらい。 施設や設備はすごく綺麗というわけではないが、許容できる範囲内ではあった。 到着日に荷物を預けたかったが、朝早すぎるとホテルの受付は空いていないので、預けづらいのが難点。しかし、たまたま清掃か何かの従業員の人がいて、預かってはもらえた。チェックインも時間ぴったりになるまでは、受付に人がいても対応はしてくれない。 帰りは、ホテルの入口付近で大型タクシーを呼ぶ方法を悩んでいたら、従業員の方が声をかけてくれて、呼んでくれて助かった。 ホテルの受付から、部屋までの距離が結構あったので、そこまで子供もいるので大量の荷物運ぶのが大変だったため、カートサービス等で運んでくれると助かると思った。建物の入口は階段になっているので、ベビーカーや大型荷物を担がないといけなかったのも少しつらかった。 総合的には、小さな子供がいる家庭にはキッチンや洗濯機もついているので、海外旅行の長期滞在にはとても助かる施設ではあったし、市内までのバスも頻繁にくるため、遊びに行くのも困ることはなかった。長期旅行が充実するものになった。
2024년 1월에 7박 숙박함

2/10 - 너무 별로예요

Toyoyuki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Gerardine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property met our needs
2023년 9월에 6박 숙박함

8/10 - 좋아요

Sharman

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family stayed in various rooms throughout the resort and their rooms were really dated and not very good.
2023년 8월에 4박 숙박함
답변 제공: Tayla 님, 2023년 9월 7일
Hi Sharman, We are sorry to hear that there wasn't enough toilet paper on arrival - we have relayed this back to our housekeeping team to ensure it won't be missed again. Glad to hear that you enjoyed your updated apartment, unfortunately not all apartments are as updated which is something we are striving to accomplish. Hoping to have you stay with us in the future- Thanks and kind regards

2/10 - 너무 별로예요

kevin

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
No hot water for 3 days
Third day into 6 day stay the hot water service went cold Was told by Kurt 0429 783 640 that we can't get a plumber on a Sunday My quick search on internet found first 6 plumbing companies in Cairns has a 24/7 call out service Then after asking again on Monday was told sorry couldn't get a plumber today as well No hot water for rest of stay
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apartment was clean and spacious.
2023년 7월에 2박 숙박함
답변 제공: Tayla 님, 2023년 8월 29일
Hi Frances, Thank you kindly for the 5/5 rating ! :)Hope you enjoyed your stay at The Lakes Resort

6/10 - 괜찮아요

Julia

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Tayla 님, 2023년 7월 24일
Hi Julia, Hope you enjoyed your stay at the Lakes Resort and thank you for the rating Kind regards

10/10 - 훌륭해요

Jaimie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
The Lakes Resort had very mixed reviews so we were somewhat hesitant...but we needn't have been. Everything was excellent! We booked a 2 bed deluxe unit which was clean and spacious and in good condition. We loved the numerous pool areas and enjoyed the bbq area, tennis court and bocce. Onsite cafe and restaurant open daily and the staff were lovely. An easy 8-10 minute walk to the main road for buses into town. We loved it, would definitely stay again.
2023년 6월에 6박 숙박함
답변 제공: Tayla 님, 2023년 7월 24일
Hi Jamie, Thanks for the 10/10 rating! :DGlad you enjoyed your stay at the Lakes and your feedback is much appreciated. Hope to see you again in the futureKind regards

10/10 - 훌륭해요

Okkar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 6월에 3박 숙박함
답변 제공: Reception at the Lakes Resort 님, 2023년 6월 29일
Hi Okkar, Thanks for rating us 5/5 :D

10/10 - 훌륭해요

farid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cairns pour 5 jours
2023년 6월에 4박 숙박함
답변 제공: Reception at the Lakes Resort 님, 2023년 6월 29일
Hello Farid, Thank you for the 10/10 rating :)

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Reception at the Lakes Resort 님, 2023년 6월 29일
Hi Chris, Thanks for the 10/10 rating :)

4/10 - 별로예요

Andrea Casali

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Horrible, not a Hotel, this is a gated community
This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.
2022년 11월에 2박 숙박함

8/10 - 좋아요

Weronika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was great, and very well maintained. We had opted to stay in an apartment with a kitchen as we were travelling with children. Our back door led to a shallow pool perfect for the little ones, and the rooms were big and clean. Pillows were not great but you expect that from hotels, but staying at a place specifically with a kitchen, you'd expect more than a single serve small pot and half size fry pan to cook with. Despite having a full kitchen it was half stocked with utensils, a bit of a pain.
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious and clean, great staff.
2022년 7월에 7박 숙박함

8/10 - 좋아요

Tejas Bipin Jasani

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A real surprise for me - beautiful apartment great facilities
2022년 6월에 2박 숙박함

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 9박 숙박함

6/10 - 괜찮아요

Nerissa

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns. Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers. We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby. Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books. The hotel is dated. Our room had leaking taps, flickering lights etc. The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this. The best part was the restaurant the thai food was incredible. However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.
2022년 4월에 6박 숙박함

10/10 - 훌륭해요

Reanna

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue
2022년 2월에 3박 숙박함

6/10 - 괜찮아요

Benjamin

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.
2022년 1월에 7박 숙박함

8/10 - 좋아요

Pak Lum

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Minimalistic resort with very poor WiFi
The resort is located away from the busy city center, in a complex with many other apartment blocks. Our GF 2BR unit has direct access to the swimming pool. The unit has the basics we need for a few days stay. Getting into the carpark was a bit of a challenge, as it quite tight and the leak from the ceiling stained the rental car. Hope I won't get charged for it. We stayed in the unit during a rainy day, wished there is table tennis or pool table on-site. The unit, and the entire resort has very poor WiFi.
2021년 12월에 5박 숙박함

8/10 - 좋아요

Auretta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Big spaces and good size accomodation
2021년 12월에 5박 숙박함
답변 제공: Sandra 님, 2021년 12월 13일
Thankyou for your review, we hope you enjoyed your break and we look forward to your next stay with us.

4/10 - 별로예요

Shane

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is run down as there was old coffee and tea in kitchen the rest of resort was run down and need addressing also the cars parked around resort makes it hard to move was a lot of utes from trades staying there and is a bit far from town
2021년 10월에 7박 숙박함

8/10 - 좋아요

Kylie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great pools. Close enough to the city. The room could have been a lot cleaner, walls were very grubby and rubbish under all beds and under lounge.
2021년 9월에 9박 숙박함
답변 제공: Sandra 님, 2021년 10월 11일
Thankyou for your review, we have our Maintenance people looking into this apartment now and I apologise for any rubbish that House Keeping missed. I hope you were still able to enjoy your stay.

10/10 - 훌륭해요

Okkar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2021년 9월에 3박 숙박함
답변 제공: Sandra 님, 2021년 10월 6일
Thankyou Okkar, we hope you enjoyed your stay and we look forward to your next visit.

2/10 - 너무 별로예요

Susan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy, apartment smelt of urine and vomit. Doors didn’t shut and didn’t have locks. Carpets disgustingly stained. walls dirty & had holes and peeling paint. Tap fell off in the shower every time. Pools filled with bog, none of the amenities were working. Could feel the springs in the beds. Lucky to be a 2 star resort…and we had the “delux” apartment.
2021년 9월에 14박 숙박함
답변 제공: Sandra 님, 2021년 9월 23일
Hi Susan, Thankyou for your review. Our maintenance team will attend to this apartment and make necessary repairs as soon as possible. I was unaware that you were unhappy, if I knew I would have attended to this during your stay. My apologies Susan.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful entrance and gardens in the property, felt like we were driving into Disneyland! The room was well laid out, larger living space than we expected, and the kitchen had all the cooking utensils and pans we could need. Really enjoyed our stay here!
2021년 7월에 5박 숙박함
답변 제공: Sandra 님, 2021년 7월 18일
Thankyou for your feedback and we are very glad you enjoyed your stay.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: Spacious 2 bedroom unit with amazing pool facilities close to airport and a quick Uber ride from cairns. Thai restaurant on site was amazing. Cons: apartment needs a deep clean..air con vents were disgusting, some maintenance and new furniture (tables were stabilised by napkins). Reception arent open on weekends or after 5. Gym and sauna were broken. Huge gated community of mostly owner occupied units with a few holiday lets. We enjoyed our stay here for the price paid but it could have been so much better with just a few changes.
2021년 6월에 6박 숙박함
답변 제공: Sandra 님, 2021년 7월 2일
Thanks for your feedback, this will help us improve our services. We are glad you enjoyed your stay.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed the pool area.But they definitely need pest control for cockroaches.
2021년 6월에 8박 숙박함
답변 제공: Vicki 님, 2021년 6월 11일
We are glad that you enjoyed your stay in Cairns.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns.
2021년 5월에 6박 숙박함
답변 제공: Vicki 님, 2021년 6월 15일
We thank you for your feedback

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The Lakes Resort Cairns had lovely gardens throughout and was in an excellent location for the Tobruk Memorial Pool. However, our apartment didn't appear to have been cleaned properly - there were empty chip packets on the living room floor and empty toothpaste in the bathroom. A nice spot but things could have been cleaner.
2021년 5월에 4박 숙박함
답변 제공: Rebecca 님, 2021년 5월 25일
Thankyou for your review and we are sorry to hear that you had this experience. We will taking action to understand why this has occurred.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 5박 숙박함
답변 제공: Rebecca 님, 2021년 5월 21일
Thank you for taking the time to provide feedback

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable stay.
2021년 4월에 5박 숙박함
답변 제공: Danielle 님, 2021년 5월 1일
Thank you for taking the time to provide feedback

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was very well maintained and quiet. We couldn't fault anything. Had a enjoyable stay
2021년 2월에 4박 숙박함
답변 제공: Danielle 님, 2021년 3월 3일
Hello. Thank you for your review it is highly appreciated. Stay safe and well until we can welcome you back to The Lakes Cairns again.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 2월에 10박 숙박함
답변 제공: Danielle 님, 2021년 3월 8일
Thank you for review.

10/10 - 훌륭해요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 5박 숙박함
답변 제공: Danielle 님, 2021년 2월 9일
Hello and thank you for your review. We cannot tell you how delighted we are to hear that you enjoyed your stay at The Lakes Cairns. We do hope that we can welcome you back again in the future. In the mean time we wish you safe and happy travels.

8/10 - 좋아요

실제 이용하신 고객

2020년 11월에 4박 숙박함
답변 제공: Danielle 님, 2020년 12월 10일
Thank you for your review. We are thrilled to hear you had a great stay and you loved the Lakes. We hope to see you back again. Merry Christmas and a Happy New Year.

8/10 - 좋아요

Bronwyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired but Comfortable
Pool area was great. Place is a sleep slightly dated but comfortable. I would definitely stay again though.
2020년 10월에 4박 숙박함
답변 제공: Danielle 님, 2020년 11월 8일
Hello, Thank you for taking the time to review The Lakes Cairns. We are thrilled to hear that you enjoyed your stay and would return, which we do hope you are able to in the future.

10/10 - 훌륭해요

Scott 님, Hamilton Brisbane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort 3 pools to choose from nice and clean and very friendly staff. Will definitely book again.
2020년 10월에 4박 숙박함
답변 제공: Danielle 님, 2020년 10월 13일
Hi Scott, Thank you for the review. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon.

4/10 - 별로예요

Michelle 님, South Australia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The apartment was clean. Air-conditioning was inadequate, and cut out everytime another appliance switched on.
2020년 9월에 5박 숙박함
답변 제공: Danielle 님, 2020년 10월 1일
Hi Michelle, Thank you for your review. We are sorry to hear there was an electrical issue with the air conditioner. This has not been reported to us, therefore we were unaware there was a problem. Would you be so kind as to call us on 07 40539400 or email us so we can get these issues rectified for the next guest. Thank you for your assistance.

6/10 - 괜찮아요

philip

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Looking a little dated now
Not as good as last time we stayed, looking tired, A/C didn't work, not good with Cairns weather. Still OK for the deal we got.
2020년 9월에 4박 숙박함
답변 제공: Danielle 님, 2020년 9월 27일
Hello and thank you for your review. We are happy to hear you enjoyed your stay as a return guest but were unaware of the air conditioner issue. As summer is nearly here we will endeavor to investigate so thank you for bringing it to our attention. Stay safe and we look forward to welcoming you again in the future.

8/10 - 좋아요

Hayley 님, Townsville

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely beautiful place and we had such a wonderful time, just some broken or falling apart fittings in the apartment ..’otherwise a wonderful stay
2020년 7월에 4박 숙박함
답변 제공: Danielle 님, 2020년 9월 27일
Hi Hayley, Thank you for the review. We were unaware of the issue with the fittings in the apartment. If possible are you able to give us more information directly, if not we will investigate. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again in the future. Stay safe.

8/10 - 좋아요

Paul 님, Mudgeeraba

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The resort is excellent in presentation and very laid back atmosphere.Has a Thai restaurant in the resort which is worth trying and the staff there are nice.The rooms are well equipped and spacious.Would definitely go back.
2020년 9월에 6박 숙박함
답변 제공: Danielle 님, 2020년 9월 21일
Hi Paul, Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again.

10/10 - 훌륭해요

Kerri 님, Cairns

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well looked after property, I liked the non contact key pickup also the unit was well stocked, my only issue was the stairs because of my knee issue but next time I will request a lower floor this is my fault
2020년 9월에 4박 숙박함
답변 제공: Danielle 님, 2020년 9월 21일
Hi Kerri, Thank you for your review. We are thrilled to hear you enjoyed your stay. Yes please let us know if you have mobility issues and we can try to accommodate you in a ground floor unit or a building with a lift. We hope it was not too painful for you.

8/10 - 좋아요

Benny

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The Lakes - back on track... used to stay here a bit but starting staying elsewhere as the gardens and cleaning left a lot to be desired for awhile. Looks like they have done a deep clean and the gardens are gorgeous again. Friendly, helpful staff ... would stay again
2020년 8월에 4박 숙박함
답변 제공: Danielle 님, 2020년 9월 7일
Hello, thank you for your review/feedback. We are thrilled to hear you are back and are happy with the facilities. Our grounds team work very hard in trying to keep the gardens looking gorgeous.

4/10 - 별로예요

G 님, Sydney

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sand flies Sand flies Midges Midges(apparently Midges are also a type of sand fly but worse). People have to note that The Lakes Resort is next to swamp land thus YOU may get bitten by the Sand Flies and destroy YOUR skin with the most intense itch EVER. I picked up mine next to swimming pool. BUYER BEWARE.
2020년 8월에 7박 숙박함
답변 제공: Danielle 님, 2020년 8월 10일
Hello G. We are sorry to hear that the sandflies/ midges took a like to you. You are correct The Lakes is named after Centennial Lakes which are located next door. Some times of the year the midges can be a lot worse than others and people react in different ways. This is an issue we deal with all over Cairns. Nevertheless we are sad to hear of your experience and hope that the itch does subside and you feel better soon.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Huge apartment, great pools. A few plumbing issues but staff responsive in resolving,
2020년 7월에 5박 숙박함
답변 제공: Vicki 님, 2020년 7월 16일
We thank you for your feedback & appreciated your understanding with the plumbing issue. Look forward to seeing you again at the resort