해변에 위치, 백사장

사라이 부티크 호텔 여행 후기

4 out of 5
사라이 부티크 호텔
95 Williams Esplanade, Palm Cove, QLD

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 448개 이용 후기 중 167개" "
평점 8 - 좋아요. 448개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 448개 이용 후기 중 66개" "
평점 4 - 별로예요. 448개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 448개 이용 후기 중 9개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

4/10 - 별로예요

Darryl

No TV reception in first room so had to shift rooms. Second room TV on strange angle facing to ceiling. Suggest wall mount.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Claire

2022년 1월에 3박 숙박함

10/10 - 훌륭해요

Jasmin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic customer service
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Jo

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A bit old and needs uplift
2022년 7월에 1박 숙박함

8/10 - 좋아요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Unit was clean and had what we needed. But outside needed cleaning up.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Didn't answer the phone during the day
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Andrew

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Philip 님, Tennyson

2022년 6월에 2박 숙박함

4/10 - 별로예요

Jenny

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location great. Beds comfy. On arrival no advice on room eg milk in fridge. Empty water bottle in fridge. No bin in toilets. No water tumblers. Rooms very plain no lounge chair in room. Mo compendium for information. Room does not look 4 starand very unlike websire photos. Pool was clean but all deserted no shade or shelter around pool. Undergoing renovations to one area which should be divulged on booking. No on sight restaurant as advertised. Total waste of money for the amiunt i paid.
2022년 4월에 3박 숙박함

6/10 - 괜찮아요

Corrie

2022년 3월에 2박 숙박함

8/10 - 좋아요

David 님, Kanimbla

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It is a clean room with a comfortable bed and a hotel with good coffee cups and in the middle of Palm Cove.
2022년 3월에 1박 숙박함

4/10 - 별로예요

Trudy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
great location great staff grear food at the Underground. It will be good when the renos are finished
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Louise

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Great location on the beach front. Didn’t see any staff, got our key from a lock-box.
2022년 2월에 1박 숙박함

4/10 - 별로예요

Gregory

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
More cheap, than Boutique! Abandoned reception and restaurant gave a twilight zone feel. No blanket, dirty cups. No extra pillows. With an outdoor area ripe for a warm tv makeover series.
2022년 2월에 3박 숙박함

8/10 - 좋아요

Coral

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Very clean room, good value.
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Alia

좋아요: 청결 상태
Location is excellent. Room was more dated than the photos depicted.
2022년 2월에 2박 숙박함

4/10 - 별로예요

Kerrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Stay was good except did not get room that was booked
2022년 1월에 1박 숙박함

4/10 - 별로예요

Annie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unfair and a little sneaky when booking I booked two beds as I was staying with my 25 yr old son but when I got there she charged me an extra $40 to make up the extra bed. Very disappointed ☹️
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Lewis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room..... N the young lady that works there made the stay very pleasant!! She deserves a payrise!!
2021년 11월에 4박 숙박함

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positives - Great location and king bed was comfy. Negatives - Reception was unattended for over 20mins. Phone calls were not answered, had to search for the only person working, and they were servicing a room. Smelly room, very tired, needs a major facelift.
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

Judy

가족 여행
Lovely location but slightly let go.
2021년 9월에 4박 숙박함

6/10 - 괜찮아요

Grant

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing return to this hotel. We remember many years ago that it was excellent but now it is very tired and needs a major refurbishment. It is obviously being run on a shoestring and it shows. Shame as it is in a prominent position and worthy of being returned to its former high standard.
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love this property! It’s in an excellent location, right in the middle of Williams Esplanade. The rooms I’ve stayed in are very spacious and have everything you need – crockery, microwave, fridge, coffee/tea…and more. The staff were friendly, and always super helpful and accommodating. Sure there’s a few things that may need to be upgraded, but considering the last year and a half we’ve had, it’s more than understandable. The pool on the roof is a real treat. It’s a great place to catch the last of the day’s sun, with a gorgeous view, and more often than not I had it to myself. Bliss. My room was on the ground floor off the lobby, and I left the courtyard door open to sleep to the sound of the ocean. Palm Cove is a little treasure of a place and Sarayi is a great find and value for money (especially outside peak months July-August)
2019년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was tired and needed repair. The wifi was down on both days of our stay.
2021년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스
Room was not ready at 4pm!
2021년 7월에 1박 숙박함
답변 제공: Sarayi 님, 2021년 7월 13일
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 2박 숙박함
답변 제공: Sarayi 님, 2021년 7월 13일
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like other reviews we found the accommodation basic. Apparently this is what you get for $200 a night at Palm Cove. Now we know we need to pay more for well maintained and properly cleaned accommodation. If you just want a bed and basic NO FRILLS then that is OK, but for this business to claim they are 4.5 stars is false advertising.
2021년 6월에 3박 숙박함
답변 제공: Sarayi 님, 2021년 7월 3일
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Aircon faulty. Generally run down property. Cheap bedding.
2021년 6월에 1박 숙박함
답변 제공: Sarayi 님, 2021년 6월 29일
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
A unique place and close to the beach.
2021년 5월에 1박 숙박함
답변 제공: Sarayi 님, 2021년 6월 6일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Walking distance to all the cafes & restaurants. Clean apartment. Not many car parks at actual property so finding one close by was challanging.
2021년 5월에 1박 숙박함
답변 제공: Sue 님, 2021년 5월 26일
Thank you for taking the time to give us feedback. We are so pleased you enjoyed your stay and hope to see you again the next time you visit Palm Cove

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
The hotel was in a great location right opposite the beach and central to restaurant's, shops etc. It was a little tired and run down and in need of some TLC. The staff were friendly and helpful but I think quite new so still learning the ropes. We were lucly to get the last on site car park so you can't guarantee availability.
2021년 5월에 1박 숙박함
답변 제공: Sue 님, 2021년 5월 26일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 - 좋아요

ANNETTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In the bathroom the hot water tap was leaking.
2021년 4월에 2박 숙박함
답변 제공: Sue 님, 2021년 5월 26일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv reception wasn't great and needs most channels
2021년 4월에 1박 숙박함
답변 제공: Sarayi 님, 2021년 6월 6일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv channels too limited otherwise all was good
2021년 4월에 1박 숙박함
답변 제공: Sarayi 님, 2021년 6월 6일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Maintenance was lacking.
2021년 4월에 3박 숙박함
답변 제공: Sarayi 님, 2021년 6월 6일
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No real view, given ground floor room .
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

8/10 - 좋아요

Yuri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found the hotel to be a bit shabby. Great location no doubt but disappointing.
2020년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
Hi had made a booking on wotif and it was meant to have two double beds in the room and on the day got a call from the hotel saying there was just a fold out couch in the room with one double bed and expected up to pay extra $50 on what the price was on wotif.com to get two separate rooms we did that because it was a suprise and i didnt want to tell the other parties it was extra money so i just paid. To not make a fuss. Could of got a family room somewhere else cheaper and nicer. Feature was location and roof top pool but spa did not work.
2020년 3월에 1박 숙박함
답변 제공: Jessica 님, 2020년 3월 31일
Hi, thank you for your feedback. We've looked into your comments and checked the information on Wotif. The room you booked is a 1 bedroom studio and the room details on Wotif.com clearly state the following bed configuration: 1 King Bed and 1 Double Sofa Bed or 2 Twin Beds and 1 Double Sofa Bed. When we noticed you made a reservation for 4 adults, we called you to see if you were interested in booking 2 rooms instead, offering you a discounted rate, which you accepted. We're sorry if you thought the information on the website wasn't clear enough and we still hope you enjoyed your time in Palm Cove.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately the reception desk in both the morning and the afternoon, when I returned, were unmanned with no details on who to contact for check in. Front of building looked like it hadn't been used for years, with empty spaces and discarded chairs etc.,Other International Visitors were quite distressed as they had been waiting a long time and could not phone for assistance but after 30 minutes, even asked at the restaurant at the front but they couldn't help us, we found a number and got a company down south who advised where the keys were. Room was ok but very hot as did not look like it had been opened up in a while. Half a jug of cold water, probably stagnant in the fridge, and gecko dropping over the room. The front of the roof top pool area was quite a shock with a discarded old rusty fridge, a door hanging off its hinges and opened old cupboards, oh and a Xmas tree under the rotten old stair area. Not like in the picture on the website. It looked like a deserted old hotel from a film! I was assured by the company down south that the reception would be manned in the morning for check out - it wasn't. Deserted again. I left my keys in a crack in the reception with a note to ring me to discuss my deserted stay - still waiting for a call back. The restaurant outside told me it is quiet season but I expected to see at least one member of staff during my stay. I appreciate renovations are necessary but it looked like things had been abandoned in the upstairs
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited until 2pm to check in, but did not realise it was not manned ..but all worked out ok..
2020년 2월에 1박 숙박함
답변 제공: Kaela 님, 2020년 3월 5일
Thank You for staying with us at Sarayi Hotel, We are currently open from 9am until 12pm whilst it is question season.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: Kaela 님, 2020년 2월 2일
Thanks for your feedback :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Kaela 님, 2020년 1월 23일
Thanks for your feedback (:

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So central to the beach and restaurants. Very clean and amazing staff
2019년 12월에 1박 숙박함
답변 제공: Kaela 님, 2020년 1월 23일
Thanks for your feedback! (:

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Best priced rooms close to beach. Friendly service
2019년 12월에 1박 숙박함
답변 제공: Kaela 님, 2020년 2월 1일
Thank you for your feedback

10/10 - 훌륭해요

Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Kaela 님, 2020년 1월 23일
Thanks for your feedback! :)

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful ocean views, close to restaurants, cafes and beach, very convenient and very quiet here at the moment. Only stayed one night. The apartment needs refurbishment. No aged access only stairs. Limited free off street parking.
2019년 12월에 1박 숙박함
답변 제공: Kaela 님, 2020년 1월 23일
Thanks for your feedback! It's definitely a good spot close to everything in palm cove :) We are about to start renovating to make Sarayi Hotel bigger and better . with the stairs yes it's very sad we don't have an elevator for the elderly to get up stairs.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Fantastic location with limited parking available behind. Room was dated but clean and suited a couple just wanting a bed for the evening. Great coffee served at the coffee shop in front.
2019년 11월에 1박 숙박함
답변 제공: Kaela 님, 2020년 1월 23일
Thanks for your feedback