야외 수영장, 일광욕 의자

노보텔 카이로 에어포트 여행 후기

4 out of 5
노보텔 카이로 에어포트
Salah Salem Highway, Cairo

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 312개" "
평점 8 - 좋아요. 1001개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 148개" "
평점 4 - 별로예요. 1001개 이용 후기 중 124개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 140개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Min Ho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
넓은 공간, 뒷마당 수퍼!
매우 마음에 드는 여행이었고, 숙박이었다. 넓은 호텔 공간과 뒷마당이 특히 마음에 들었다. 하루만 머물렀기에 다 즐기지 못한. 강추한다.
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 12일
Min Ho님께,Novotel Cairo Airport 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.감사합니다.Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Ki Chul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
airport shuttle service was available every 30 minutes.
2023년 11월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 6일
Dear Ki Chul,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

2/10 - 너무 별로예요

Jinsoo

2023년 3월에 1박 숙박함
답변 제공: Atta ELDESSOUKY General Manager 님, 2023년 4월 5일
Dear JinsooThank you for taking the time to rate your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 - 훌륭해요

SeYoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 5박 숙박함
답변 제공: Novotel Cairo Airport 님, 2022년 3월 20일
Dear SeYoon We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

10/10 - 훌륭해요

Jongpil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Novotel Cairo Airport 님, 2022년 2월 16일
Dear Jongpil We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

10/10 - 훌륭해요

KANGYOUNG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wifi가 잘 안됨
2021년 11월에 5박 숙박함
답변 제공: Novotel Cairo Airport 님, 2021년 12월 7일
친애하는 강영 우리 호텔에 대한 훌륭한 리뷰에 감사드립니다! 머무시는 동안 즐거웠으며 곧 다시 뵙기를 희망합니다. 감사합니다, 아타 엘데수키 총책임자

8/10 - 좋아요

YONG HUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
노보텔 좋은데 카이로 시내와 넘 멀다
전반적으로 깨끗한 시설과 편안한 분위기 공항 구역안에 있어서 시내로 나가기가 매우 까다로운 단점
2019년 9월에 2박 숙박함
답변 제공: Atta El Dessouky 님, 2019년 10월 2일
Dear Yong Hun, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccorHotels. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely Atta El Dessouky General Manager

4/10 - 별로예요

SeongHoon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시설이 세련되지는 않네요. 서비스 요청하면 언제 될지 몰라요
2019년 6월에 2박 숙박함
답변 제공: Atta El Dessouky 님, 2019년 6월 22일
Dear SeongHoon, We are really sorry to hear that you did not enjoy the experience team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned head departments for further investigation. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Atta El Dessouky General Manager

8/10 - 좋아요

TAEHYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please send my suit&shirts..
I left my suit and shirts, so I called them. A staff promised me that they will send it by DHL. BUT still nothing (March 17~20, Rom number 4111)
2019년 3월에 3박 숙박함
답변 제공: Emad Ismail 님, 2019년 4월 2일
Dear TAEHYOUNG, Thank you for taking the time to share with us your opinion on your recent stay at Novotel Cairo Airport. Concerning the missing items, please check the Inbox and feed us back. Thank you again to provide us with your feedback and I hope to hear from you soon. Emad Ismail Rooms Division

4/10 - 별로예요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.
2024년 4월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 4월 8일
Dear Danielle,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 - 좋아요

Jugdip

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for airport
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Dear Jugdip,Thank you for choosing Novotel Cairo Airport. We are delighted to hear that you found our hotel convenient for the airport. We look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

10/10 - 훌륭해요

Sebastian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable beds.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Dear Sebastian, Thank you for your positive feedback regarding our clean and comfortable beds. We are delighted to hear that you had a pleasant stay. Best Regards, Atta El Dessouky General Manager

10/10 - 훌륭해요

sue

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quick check in, close to airport and room very quiet, allowing for a good nights sleep.
2024년 4월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 4월 4일
Dear sue,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Called for shuttle, was told to call shuttle ourselves and given number. This should not happen, staff at hotel should call shuttle for us. Second driver of shuttle did nothing except pick us up. We lifted our bags into truck, he sat. When we got to hotel he asked for tip. Pretty bad image for Novotel. Front desk check in Amr was great. Very efficient and helpful.
2024년 3월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 3월 21일
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shuttle was easy to grab and liked that the bar was open 24/7. Rooms were clean and perfect for landing for a layover while facilities offered made you feel like you were at a resort rather than a ‘landing ground’. Prices were fair and would visit again
2024년 3월에 2박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 3월 21일
Dear Erin,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 - 좋아요

Ghazi 님, Modesto

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Ghazi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

8/10 - 좋아요

修�

2024년 2월에 3박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 3월 24일
Dear ä¿ä? , Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atta ELDESSOUKY General Manager

10/10 - 훌륭해요

Cormac

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff
2024년 2월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 2월 23일
Dear Cormac,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 - 훌륭해요

Edward 님, Bath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 1월 28일
Dear Edward,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 - 괜찮아요

Tatiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff, room, location, and food are excellent. We experienced problems with the room bathroom. It would be nice to have more trees, bushes, flowers, especially around pools - it was a bit intimidating to go to a pool - people could see you very well from the restaurant windows.
2024년 1월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 1월 24일
Dear Tatiana,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Jorge 님, Staten Island

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was ok
2024년 1월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 1월 19일
Dear Jorge,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Mary

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were travelling from Canada and this was a great place after long flights to rest before starting our travels in Egypt. Easy shuttle from arrivals, very attentive staff, very good food service options within hotel. Enjoyed our stay and would recommend.
답변 제공: Yassmin Yehia 님, 2024년 1월 19일
Dear Mary,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

6/10 - 괜찮아요

Hannah

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Just OK
Our first room reeked of cigarette and non of the outlets worked. They were quick to switch our room though which was nice. Our Hotels.com booking said there was complimentary breakfast but the guy was giving us a hard time saying that’s not a thing. This place is just OK. Better than a motel, but not luxurious by any means.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Hannah,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Atta El Dessouky General Manager

10/10 - 훌륭해요

Stewart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a large airport hotel with all the facilities one could hope for. The lobby was busy at all times but there was always someone around to answer questions. There are several restaurants adjacent to the lobby and 2 outdoor pools. Our room was typical with 2 twin beds even though we were told we would have one larger bed. The beds were comfortable. The bathroom was a decent size. The holel offered a free shuttle service to/from the airport.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Stewart,We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent stay at Novotel Cairo Airport. Our special thanks to you for your lovely, praising words.We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Novotel Cairo Airport.Best Regards,Atta El Dessouky General Manager

8/10 - 좋아요

Susane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and friendly staff. Comfortable bed and pillows and nice room with a beautiful view of pool and grounds. Older and in need of some maintenance. Room service was hit or miss.
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 11일
Dear Susane,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best Regards,Atta El DessoukyGeneral Manager

10/10 - 훌륭해요

Jun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

8/10 - 좋아요

TOMOKO

2024년 1월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 1월 9일
Dear TOMOKO,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

8/10 - 좋아요

Ayman Alexander

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 1월 9일
Dear Ayman Alexander,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Jun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

10/10 - 훌륭해요

Abubakar

2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Dear Abubakar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

10/10 - 훌륭해요

Tatiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay!
2023년 12월에 2박 숙박함
답변 제공: Yassmin Yehia 님, 2024년 2월 1일
Dear Tatiana,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 - 훌륭해요

Dia 님, AVON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 30일
Dear Dia,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

4/10 - 별로예요

Nadim

2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Nadim,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Atta El Dessouky General Manager

10/10 - 훌륭해요

Mani

Nice Hotel
Overall good in cleanliness, service and complimentary breakfast!
2023년 12월에 2박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 27일
Dear Mani,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

6/10 - 괜찮아요

Sidney

2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 27일
Dear Sidney,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

4/10 - 별로예요

Alexia

답변 제공: Hotel Management 님, 2024년 2월 7일
Dear Alexia,Thank you for taking the time to tell us about your experience at Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon.Best Regards,Atta El Dessouky General Manager

10/10 - 훌륭해요

Wael 님, Round Rock

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you so much, we enjoyed staying at Novotel.
2023년 10월에 3박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 21일
Dear Wael,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Jorge 님, Staten Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 19일
Dear Jorge,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Chika

2023년 12월에 3박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 17일
Dear Chika,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Novotel is an amazing hotel . Yara was an amazing receptionist. She help made the quick trip to Cairo great.
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 17일
Dear Priscilla,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin Yehia Guest Relation

6/10 - 괜찮아요

Makram

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was surprised that the staying rate I paid with Expedia did not include a complimentary breakfast?
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 10일
Dear Makram,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Yassmin Yehia 님, 2024년 2월 13일
Dear Juan,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 - 좋아요

Hooman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Novotel Cairo is a veryb good, convenient hotel at a very good price near the Airport. The rooms are nice and quiet and it doesn't take long to get into Cairo, especially the Heliopolis area. The only downside is that the hotel needs some refurishment work as some rooms are very tired. Ask for rooms in the extension bulding for newer, nicer rooms. The Staff are exceptionally kind & accommodating. Nothing is too much work for them. Abdel at reception was especially helpful during my stay. He was always able to help me with any questions about where to go, where to eat and to also help me change my room with minimum fuss. An excellent employee.
답변 제공: Yassmin Yehia 님, 2024년 2월 13일
Dear Hooman,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 - 괜찮아요

Pankaj M

2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 27일
Dear Pankaj M,Thank you for the rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 - 좋아요

Caroline 님, Raleigh

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good transit hotel. Well appointed and clean. Staff were efficient. Decent breakfast. There is a shuttle on the hour and half hour, but it's not on time. Luckily, that did not affect our travels.
2023년 11월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 6일
Dear Caroline,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

4/10 - 별로예요

Jerry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel rooms and services with a hotel front.
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 6일
Dear Jerry,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 5일
Dear maria,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were extremely comfortable. The room was small but had everything we needed including a fridge and coffee maker. I would definitely stay here again. Breakfast was full and delicious.
2023년 11월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 3일
Dear Sarah,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

6/10 - 괜찮아요

Amir

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I've stayed at this property a number of times and every time nothing has changed in terms of the recommendations. The only good thing I found was the porter and luggage staff, and the dining area and the fact it's situated next to my terminal. The reception staff are very rude and abrupt, rooms are very basic. It needs a facelift and the staff need to be retrained. We waited for the shuttle bus for 30 minutes, when it arrived at its designated spot it drove past us - even after waving it down to stop-this was infuriating when we have a small family.
2023년 11월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 12월 5일
Dear Amir,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yassmin YehiaGuest Relation

8/10 - 좋아요

liane 님, edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only stayed one night but my experience was good. The rooms were very nice and seemed to have been recently renovated. The outdoor grill and lounge served very good food and the servers were very friendly and efficient.
2023년 11월에 1박 숙박함
답변 제공: Yassmin Yehia 님, 2023년 11월 29일
Dear liane,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation