외관

포 포인츠 바이 쉐라톤 호텔 & 스위트 캘거리 웨스트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 482개" "
평점 8 - 좋아요. 1001개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 121개" "
평점 4 - 별로예요. 1001개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 30개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Geon Y.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
전반적으로 다 좋았음
2022년 8월에 2박 숙박함
답변 제공: Mellisa 님, 2022년 8월 30일
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

EUN JI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
침실앞에 작은 테이블 쇼파 티비 공간이 따로 있어서 좋았고 수영장 슬라이드 아
2021년 9월에 1박 숙박함
답변 제공: Melodie 님, 2021년 10월 1일
Thank you Eun Ji, we always appreciate a great review. We hope you'll visit us again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장 좋고, 도보거리에 식당및 카페가 몰려있음
직원들이 친절하고 호의적입니다. 청결하게 관리도 잘 되고, 특히 이 곳 수영장이 정말 괜찮아요. 샤워 시설은 조금 열악한데 어차피 방에서 씻으면 되고, 수영장이 꽤 크고 미끄럼틀도 있어서 수영장에서 재미있게 놀았습니다. 저는 장기투숙했는데, 도보 30초거리에 여러가지 식당과 맥도날드 스타벅스 등 카페가 몰려있어서 아침식사 걱정도 없고 교통도 괜찮습니다. 주차장이 약간 좁지만 그렇다고 차 댈 곳이 없는 정도는 아니었고요.
2018년 7월에 5박 숙박함

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to Banff
2024년 4월에 2박 숙박함
답변 제공: Mellisa 님, 2024년 4월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Fuzail 님, FORT MCMURRAY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Cathy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. The living room of the suites are dark with no windows.
2024년 3월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Edward

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first room had issues. When we messaged the GM, they quickly offered to re-room us and this room was much better. The hotel was in a convenient location and worked well for our needs.
2024년 3월에 4박 숙박함
답변 제공: Mellisa 님, 2024년 4월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good access to Hiway 16. Can get an early start in the morning.
2024년 4월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Ronald, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is clean.
2024년 3월에 3박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Donna, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo

10/10 - 훌륭해요

Rebecca 님, Wainwright

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and perfect location. Parking right at the hotel and very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 - 좋아요

Rebecca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a bad looking hotel with some nice amenities. The only old looking thing is the carpet in the room. But everything was nice and clean. Would recommend.
2024년 3월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

6/10 - 괜찮아요

Dennis

NA
2024년 2월에 2박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Dennis, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Trysta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable price and location to Winsport!
2024년 2월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Trysta, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great accommodations for my one night stay in the area. The queen 1 bedroom suite was perfect.
2024년 2월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Brian, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 - 좋아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were incredibly friendly. The pool was nice had great seating. The location was accessible, but not very walkable.
2024년 1월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Jessica, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Richard

2024년 2월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 4월 3일
Dear Richard, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Jayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great restaurant - both the food & the staff. Their customer service was excellent.
2024년 1월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and pleasant staff at the front desk and in the restaurant.
2024년 1월에 4박 숙박함
답변 제공: Mellisa 님, 2024년 1월 26일
Dear Anonymous, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Si

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location, very warm and attentive service, great facilities.
2024년 1월에 5박 숙박함
답변 제공: Mellisa 님, 2024년 1월 15일
Dear Si, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hot tub jets not working. Apparently it's an on going issue. Asked why this wasn't indicated on their website. I was met with only an apology. Also teenagers running around banging on doors until 3am.
2024년 1월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 1월 15일
Dear Ian, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 - 훌륭해요

Barry

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Mellisa 님, 2024년 1월 15일
Dear Tracy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Derek

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel friendly staff
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 1월 3일
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Kerri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 1월 3일
Dear Kerri, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Glen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was fine but no notice that restaurants etc were closed
2023년 12월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 12월 31일
Dear Glen, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 - 너무 별로예요

Faye 님, whitecourt

2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2024년 1월 26일
Dear Faye, Thank you for taking the time to share your thoughts regarding this issue.. I appreciate you bringing it to our attention. I will share your message with all leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 - 괜찮아요

Denis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 29일
Dear Denis, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 27일
Dear Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

huiting

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 12월 27일
Dear Huiting, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Jayson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 21일
Dear Jayson, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 12월 20일
Dear Clare,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Tracy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Favorite place to stay when in Calgary.
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Tracy. On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Jesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2023년 11월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Krystal, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Loretta

2023년 11월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 20일
Dear Loretta, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Daniel

별로예요: 청결 상태
Room never got clean once and i was there for 3 night, not impressed
2023년 11월에 3박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Daniel, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 - 훌륭해요

Thomas

2023년 11월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

PAULETTE

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome Coffee..best pizza. Beautiful!!
2023년 11월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 11월 28일
Dear Paulette, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great check in, got upgraded to a suite from the friendly front desk!
2023년 11월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 11월 28일
Dear Sarah, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Claire

2023년 11월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 12월 15일
Dear Claire, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Colton

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had no hot water in room for all 3 days
2023년 11월에 3박 숙박함
답변 제공: Mellisa 님, 2023년 11월 28일
Dear Colton, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, staff was great and breakfast was better than most hotel breakfasts buffets. Would come back.
2023년 10월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 10월 23일
Dear Catherine, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Debra 님, WEST KELOWNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant staff, quite and clean rooms.
2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 10월 23일
Dear Debra, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kids enjoyed the pool and slide
2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 10월 23일
Dear Bradley, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

stella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 10월 18일
Dear Stella, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 - 너무 별로예요

Ricardo

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 10월 16일
Dear Ricardo, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 10월 13일
Dear Thomas, Thank you for choosing to stay at the Four Points by Sheraton Hotel & Suites Calgary West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice affordable hotel. Nice clean rooms, very comfortable bed and pillows. Very good pool, hot tub and fitness centre. Staff were friendly, helpful and professional. This was my second time staying here. Highly recommend.
2023년 10월에 2박 숙박함
답변 제공: Mellisa 님, 2023년 10월 12일
Dear Connie, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Hartaj

2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 11월 28일
Dear Hartaj, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Jordan

2023년 10월에 1박 숙박함
답변 제공: Mellisa 님, 2023년 11월 28일
Dear Jordan, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.