로비

레지던스 인 바이 메리어트 캘거리 사우스 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 249개 이용 후기 중 164개" "
평점 8 - 좋아요. 249개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 249개 이용 후기 중 17개" "
평점 4 - 별로예요. 249개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 249개 이용 후기 중 3개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

YONG SEOK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 9박 숙박함
답변 제공: John 님, 2023년 9월 26일
Dear Yong Seok,Thank you so much for sharing with us your wonderful feedback and also giving us the opportunity to serve you!We look forward to see you again!Yours truly,John Jao- Guest Service Supervisor

4/10 - 별로예요

Jacqueline

가족 여행
별로예요: 직원 및 서비스
The housekeeping staff was not able to articulate desire to help. He was rude and even asked us to clean and empty the trash cans. We stayed for 5 days and did not receive the service we expected from Marriott. Upon cleaning our 2 bedroom suite, housekeeping staff left the kitchen area dirty. When I asked the front desk about the standards of cleaning rooms, we were told to write down what we want cleaned for the staff to do. I am very disappointed at this hotel. Room and gym were good but our experience was unfortunately ruined by staff. The assistant manager was kind and made us feel heard. I appreciated the extra time he spent listening to us.
2024년 3월에 5박 숙박함
답변 제공: Melissa 님, 2024년 3월 27일
Dear Jacqueline, First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away.

4/10 - 별로예요

Winifred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s a nice facility. Hot tub is great. The waterslide is loud so that detracts from being able to fully relax in the hot tub. However, the thermostat is frustrating. They’re also using the motion sensor system so at night because there is no movement, the heat turns off and you wake up freezing. We had crappy sleeps both times we’ve stayed there. Unfortunately we forgot about the thermostat issue when we booked the second time (this time). The blackout curtains don’t close properly and it’s is a very brightly lit area, so this also made sleeping well difficult. We were involuntarily signed up for their Marriott Bonavoy membership. This feels like a bit of a violation. I realize there are benefits to it, but I didn’t ask for this and it shouldn’t have been done. I found out by getting an email with my new account information. Parking…. What a joke. You pay a fair amount of money to stay at this place, yet you still have to pay for parking. It’s not much money, but that’s the point, it’s not much money so they shouldn’t charge you extra. It should be included when you’re spending almost $200, and sometimes more, per night to stay there. Other places that are still clean etc and less expensive include parking. It just makes it feel like a cash grab, and that feels gross. The heat and curtains issues are enough for us to not stay there ever again. We will get a better sleep, with comfortable enough amennities at another place on Glenmore that we’ve stayed at before.
2024년 2월에 3박 숙박함
답변 제공: DD 님, 2024년 2월 22일
Dear Winifred,Thank you for sharing your honest feedback.We are truly sorry to hear one of our team members did not get your consent before signing you up for the Marriott Bonvoy Loyalty Program. This experience you described is not consistent with the transparent and fair practice we aim to deliver, we understand how frustrating it must be for you. We want to assure you that we are internally investigating this concern, once we have all the details, we will take swift action to make sure this was a one-time occurrence. Your experience matters to us, and we appreciate your understanding as we work to resolve and isolate this issue. We apologize for the hot tub dissatisfaction and any inconvenience caused by our parking fees, while the parking fee is not uncommon among hotels, we work to keep them among the lowest for heated and monitored facilities. This minimal fee equally assists in offsetting the growing cost of maintaining the parking facility. Once again, we are very sorry for not meeting your expectations and really hope you give us the opportunity to serve you again.

10/10 - 훌륭해요

Joost

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: John 님, 2024년 1월 25일
Dear Joost,Thank you very much for taking the time to share with us your wonderful feedback! Serving you was such a pleasure and we look forward to see you again on your next visit on this part of town.Yours in hospitality,John Jao - Rooms Operations Supervisor

10/10 - 훌륭해요

Jams

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an enjoyable time
2023년 12월에 7박 숙박함
답변 제공: John 님, 2024년 1월 6일
Dear Jams,Thank you very much for taking the time out of your day to share with us your wonderful review! I will share this to our team and I am certain that everyone will be eager to hear this!We look forward to serve you again!Yours truly,John Jao - Rooms Operations Supervisor

6/10 - 괜찮아요

Shane

Very uncomfortable pillows. Very hard. Used a couch cushion in the middle of the night. Yikes. Didn’t think I’d need to bring a pillow with me to a Marriot Hotel.
2023년 12월에 1박 숙박함
답변 제공: John 님, 2024년 1월 6일
Dear Shane,Thank you for sharing with us your honest review and we are so sorry to hear about the experience that you had about our pillows. I will make sure this gets addressed right away to our senior leadership team in order for this not to happen again to any of our guests in the future. Should there be anything else I can do to make things right for you, please do not hesitate to contact me directly and we hope you will give us another opportunity to serve you again.Yours in hospitality,John Jao - Rooms Operations Supervisor

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: John 님, 2023년 12월 28일
Dear Jamie,Thank you for giving us the opportunity to serve you and it was such an honor to see your review!We look forward to see you soon on your next visit!Yours truly,John Jao - Rooms Operation Supervisor

8/10 - 좋아요

robert

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ray 님, 2023년 12월 11일
Thank you for the good rating. We hope to see you again!Best regards,Guest Service Associate

8/10 - 좋아요

Maria-Teresa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay with family. The pool and hot were excellent .
2023년 11월에 3박 숙박함
답변 제공: John 님, 2023년 12월 7일
Dear Maria-Teresa,Thank you for taking the time out of your day to share with us your wonderful review and for also giving us the opportunity to serve you!Yours truly,John Jao - Guest Service Supervisor

6/10 - 괜찮아요

Lucille

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn't believe there was no place to unpack your clothing. No drawers, and a very, very small closet. Which was unconvenient behind the door. Also, the carpet needed replacing it was vary worn
2023년 10월에 15박 숙박함
답변 제공: Melissa 님, 2023년 11월 7일
Hello Lucille,I just want to sincerely apologize for the inconvenienced you've experienced during your stay. I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view. Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day.Yours truly, Melissa

8/10 - 좋아요

Wes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not to happy about having to pay for parking. Should be in hotel description and orice
2023년 11월에 1박 숙박함
답변 제공: Melissa 님, 2023년 11월 7일
Dear Wes, Your feedback is essential in helping us understand the concerns of our guests, and I appreciate you bringing this matter to our attention.Regarding the parking charge, I understand that this may have been unexpected. The fee for parking helps us offset the cost of maintenance for our parking area, ensuring that it remains safe and well-maintained for our guests' use. We hope to serve you again on your next visit on this part of town!Yours truly, Melissa

8/10 - 좋아요

Stu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location, clean rooms and friendly staff, but for such a new building I was pretty surprised there were issues. Paid extra for a king bedroom and kitchen suite, unfortunately the Main tv did not work, and the pull out bed was terribly uncomfortable, my daughter ended up folding it back into a couch and sleeping on that instead. Also theres lots of noise from the parking lot and adjacent building, loud music from a party echoed through our rooms until 1 am. We decided not to stay a second night.
2023년 11월에 2박 숙박함
답변 제공: Melissa 님, 2023년 11월 8일
Dear Stu, We are sincerely sorry to hear about the experience that you had in your stay with us. In regards to Tv and pull out bed we have shared it to assigned department to fixed the issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away. Yours sincerely and with hospitality,Melissa

10/10 - 훌륭해요

Jill 님, Hanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I traveled to Calgary with my elderly mother. Usually we get a hotel in two separate rooms this time we got the two bedroom two bathroom suite here. It's pretty much the same price as getting two separate hotel rooms but what a treat. It felt like coming home to your apartment and not in the hotel room. We each had our own bedroom and bathroom. We're able to get a good night's sleep, but we're able to spend the evening together. It has a fully equipped kitchen and I mean fully equipped. It actually has an oven which many of these in suite kitchens don't have. The supplies are top notch not cheap garbage. You could even bake if you wanted to. It was a real enjoyment and we will go again. We didn't have the included breakfast but it looked lovely. We were too busy in our day to take advantage of it, but we always grabbed a coffee to go.
2023년 10월에 2박 숙박함
답변 제공: John 님, 2023년 10월 21일
Dear Jill,I would like to thank you for sharing with us your wonderful and genuinely sincere review! Our team and I are very happy & excited to hear that you and your mother had a wonderful time! Our only goal here is to deliver the highest level of hospitality and we're very glad to hear this coming from a valued guest like you! We also want to thank you for allowing and giving us the opportunity to serve you and we look forward to see you again in the future!Yours in hospitality,John Jao- Guest Service Supervisor

8/10 - 좋아요

Patrick 님, Kelowna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property with decent breakfast, quite clean, very close to loads of restaurants and shopping, comfortable two bedroom suites.
2023년 10월에 6박 숙박함
답변 제공: John 님, 2023년 10월 11일
Dear Patrick,Thank you so much for sharing with us your amazing review! We hope to serve you again in the future!Yours truly,John Jao - Guest Service Supervisor

8/10 - 좋아요

Hythum

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: John 님, 2023년 10월 12일
Dear Hythum,Thank you for taking the time out of your day to share with us your honest review and also for giving us the opportunity to serve you. We hope to serve you again on your next visit on this part of town!Yours truly,John Jao- Guest Service Supervisor

10/10 - 훌륭해요

Craig 님, Vernon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Safe, clean and close to amenities
2023년 10월에 3박 숙박함
답변 제공: John 님, 2023년 10월 11일
Dear Craig,Thank you so much for your honest and wonderful review! We hope to serve you again in the future!All the best,John Jao - Guest Service Supervisor

6/10 - 괜찮아요

Brian

2023년 9월에 1박 숙박함
답변 제공: John 님, 2023년 10월 25일
Dear Brian,Thank you for taking the time out of your day to share with us your review! Should there be anything we can do to make things right for you, please do not hesitate to contact me directly. Yours truly,John Jao- Guest Service Supervisor

8/10 - 좋아요

Rachelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Overall OK
The good: room size, pool and water slide, free breakfast on the residence side, super friendly service at the front desk and during breakfast, mountain views. Early check-in was available and 12pm checkout is nice. Well equipped kitchen, ice maker in the freezer. The bad: our room (216) was located right next to the gym meaning you can hear people dropping weights, which was so loud that it made us jump. Not good sound proofing - traffic was loud, waking us up often and the footsteps above us were like elephants, thankfully they were quiet come 11pm.The AC in the unit went on around 4am and it was SO loud. It sounded like an idled car and someone squirting a spray bottle every second. This lasted for about hour and I’m guessing this unit also cools the gym directly next door. The bed was comfortable, pillows were terrible. Pullout couch extremely stiff to sit, bed was springy, lumpy, and uncomfortable, even for a small child. Only one working elevator, not a big deal as the hotel wasn’t super busy, it’s just inconvenient. I would recommend asking south or east facing windows / room (unless traffic doesn’t bother you as the mountain view is nice), top floor, and not near any facilities, including the elevator.
2023년 9월에 1박 숙박함
답변 제공: John 님, 2023년 9월 26일
Dear Rachelle,First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact me right away.Yours sincerely and with hospitality,John Jao- Guest Service Supervisor

2/10 - 너무 별로예요

Kade

2023년 9월에 1박 숙박함
답변 제공: John 님, 2023년 10월 4일
Dear Kade,We are sincerely sorry to hear about the experience that you had in your stay with us. Should there be anything we can do to address our team immediately, please do not hesitate to let me know right away. We hope to gain your confidence back once again and should there be anything else we can do to make things right for you, please contact me directly.Yours truly,John Jao- Guest Service Supervisor

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was mostly good. The shower drain smelled like mildew. We reported it and they came up and wiped out the drain but did nothing else and it still smelled. I reported it again when we checked out. We had to ask to have our room cleaned on the 4th day that we were there. It was supposed to be cleaned every other day. The people were excellent. Requests were handled promptly and courteously. Overall, the experience wasn't too bad aside from the smelly drain issue.
2023년 8월에 7박 숙박함
답변 제공: John 님, 2023년 9월 9일
Hello,Thank you so much for taking the time to share with us your honest and wonderful feedback especially on the drain situation. We've reported this right away to our maintenance and housekeeping team to make sure where the issue originated and to make sure that this will not happen again to any of our guests. We sincerely value your experience and we hope to gain your confidence back again in the future. Should there be anything else we can do to make things right for you, please do not hesitate to contact me directly.Yours truly,John- Guest Service Supervisor

10/10 - 훌륭해요

Elpidio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place & excellent service. Clean rooms and well arranged amenities.
2023년 9월에 1박 숙박함
답변 제공: John 님, 2023년 9월 5일
Dear Elpidio,Thank you very much for allowing us to serve you and also for taking the time to share with us your great review!We wish you a pleasant week and looking forward to see you again!Yours in hospitality,John- Guest Service Supervisor

10/10 - 훌륭해요

Diane

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
I liked the friendly staff . Very gracious and positive in their attitude. Front desk very helpful !
2023년 8월에 6박 숙박함
답변 제공: John 님, 2023년 8월 26일
Dear Diane,Thank you for taking the time to share with us your wonderful review! Our front office team is very eager to hear your kind words and it's our pleasure to serve you!Yours in hospitality,John- Guest Service Supervisor

8/10 - 좋아요

sonia mastro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: John 님, 2023년 8월 25일
Dear Sonia Mastro,Thank you for taking the time to share with us your honest review and for giving us the opportunity to serve you! We look forward to see you again on your next visit!Yours truly,John- Guest Service Supervisor

10/10 - 훌륭해요

Dahlia

2023년 8월에 6박 숙박함
답변 제공: John 님, 2023년 9월 12일
Dear Dahlia,Thank you for taking the time to share with us your amazing review and for allowing us to serve you!We look forward to see you again!John- Guest Service Supervisor

10/10 - 훌륭해요

Shauna

2023년 8월에 1박 숙박함
답변 제공: John 님, 2023년 8월 22일
Dear Shauna,Thank you very much for the amazing review! We're so happy to hear that you enjoyed your stay and experience! We also would like to thank you for giving us the opportunity to serve you!We look forward to see you again!Yours truly,John- Guest Service Supervisor

10/10 - 훌륭해요

shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent overnydtat. Large clean right room. Friendly staff. Delicious real fast with lots of variety. Will return.
2023년 8월에 1박 숙박함
답변 제공: John 님, 2023년 8월 22일
Dear Shirley,It is truly an honor to serve you and we would like to thank you for the wonderful review! We look forward to serve you again!Yours in hospitality,John- Guest Service Supervisor

10/10 - 훌륭해요

Chidimma

2023년 8월에 1박 숙박함
답변 제공: John 님, 2023년 9월 12일
Dear Chidimma,Thank you for taking the time to share your wonderful review! We look forward to serve you again!Yours truly,John - Guest Service Supervisor

10/10 - 훌륭해요

HEATHER

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. My only request would be to have different luggage moving carts. They have ones like at the airport which are great but all our stuff didn’t fit on one and because we had small bags and stuff I had to make multiple trip from the vehicle carrying them as they would fall through the bottom of the cart.
2023년 8월에 1박 숙박함
답변 제공: John 님, 2023년 8월 8일
Dear Heather,Thank you so much for taking the time to share with us your honest review! We shall communicate this right away to our management team in order to have better accessibility with luggage carts to our guest. Despite this, we hope to serve you again in the future!Yours in hospitality,John- Guest Service Supervisor

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the idea that they had a grassy area for the dogs that were staying there and that they had a place for smokers. I absolutely loved the easy parking. And, most of all, the staff were extremely friendly and helpful and the morning breakfast was excellent. I WILL be staying there again.
2023년 7월에 7박 숙박함
답변 제공: John 님, 2023년 8월 4일
Hello Janice,Thank you so much for taking the time of your day to share with us your wonderful review! We also would like to thank you for giving us the opportunity to serve you! We look forward to see you again!Yours in hospitality,John- Guest Service Supervisor

6/10 - 괜찮아요

Luc

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
La chambre que nous avons eu est pratiques pour les handicapés et les aides qui les accompagne, mais je m attendait a plus de luxe. De plus le spa et la piscine n était pas propre
2023년 7월에 2박 숙박함
답변 제공: John 님, 2023년 8월 1일
Hello Luc,Thank you so much for sharing with us your feedback. We're very sorry to hear about the experience you had about the room assignment and amenities. It is the only way we can improve moving forward. Despite the situation, we still hope to gain back your trust and confidence with us again. Should there be anything we can do to make things right for you, please do not hesitate to contact me directly.Yours in hospitality,John- Guest Service Supervisor

10/10 - 훌륭해요

henderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The services
2023년 7월에 4박 숙박함
답변 제공: John 님, 2023년 7월 26일
Hello Henderson,Thank yo for sharing your wonderful feedback! We look forward to see you next time!John

10/10 - 훌륭해요

Lotenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff was friendly and accommodating, and the hotel was immaculate.
2023년 6월에 3박 숙박함
답변 제공: John 님, 2023년 6월 28일
Dear Lotenna,Thank you for sharing with us your wonderful review! We wish to serve you once again in the future! Yours truly,John

8/10 - 좋아요

Annamarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: John 님, 2023년 5월 31일
Hello Annamarie,Thank you for sharing with us your wonderful feedback! We look forward to see you again on your next stay!Yours truly,John

2/10 - 너무 별로예요

Derek

2023년 5월에 1박 숙박함
답변 제공: John 님, 2023년 5월 31일
Dear Derek,We're so sorry to hear about the experience you had in your stay. Should you have further feedbacks, please do not hesitate to let us know again. Despite this, we hope you'll give us another chance to serve you better.Yours sincerely,John

10/10 - 훌륭해요

RICCARDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious room
Great and spacious room. Very convenient location
2023년 4월에 2박 숙박함
답변 제공: John 님, 2023년 4월 11일
Dear Riccardo,Thank You so much for taking the time to share with us your wonderful feedback and also for allowing us to serve you! We look forward to see you again on your next visit!Yours in hospitality,John

8/10 - 좋아요

Carri-anne

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were excellent! Very friendly and helpful!
2023년 3월에 6박 숙박함
답변 제공: John 님, 2023년 4월 5일
Hello Carri-anne,Thank You for your amazing feedback and thank you for allowing us to serve you the highest level of hospitality! We look forward to see you again next time!Yours truly,John

10/10 - 훌륭해요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: John 님, 2023년 3월 21일
Hello Francis,Thank You for taking the time to share us your wonderful review!Yours in hospitality,John

10/10 - 훌륭해요

Hannah J

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here before and will stay here again. Staff are always wonderful and very accommodating. A wonderful home away from home
2023년 2월에 1박 숙박함
답변 제공: John 님, 2023년 3월 3일
Dear Hannah J,Thank You very much for your time to share with us your wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

4/10 - 별로예요

Shane Nightingale, Nikki

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
The carpet in our room was wet when we arrived. They told us it was from it being cleaned and that it will eventually dry. There was dark hair all over the bathroom door and in the bathtub when I went to give my daughter a bath. Our room ais right next to a very busy street and gets lots of traffic noise. When paying $300 a night, the room should be in a much better state. Our young child is finding it difficult to sleep with how the loud the noise is from the traffic.
2023년 2월에 1박 숙박함
답변 제공: John 님, 2023년 2월 21일
Hello Shane and Nikki Nightingale,I just want to sincerely apologize for the experience you had with us! I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view.Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day. Yours in hospitality,John

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room
2023년 2월에 1박 숙박함
답변 제공: john 님, 2023년 2월 11일
Hello Matthew,Thank You for taking the time to give us a wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

10/10 - 훌륭해요

Sean

10/10 - 훌륭해요

Patrick 님, Kelowna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, well equipped facility, great location with lots of shopping and restaurants nearby. Very friendly and helpful staff.
답변 제공: John 님, 2023년 1월 4일
Dear Patrick,Thank You very much for your time to give us a wonderful review! We look forward to see you again next time!Yours in hospitality,John

10/10 - 훌륭해요

Anthony

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a nice hotel and the rooms gives us the space we need for my wife’s wheelchair.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 30일
Hello Anthony, thank you for your time to give us a wonderful feedback! Yours in hospitality, John

10/10 - 훌륭해요

Wojciech

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was great
2022년 11월에 2박 숙박함
답변 제공: John 님, 2022년 11월 27일
Hello Wojciech,Thank You for taking the time to give us a wonderful feedback! We look forward to see you again in the future!Yours truly, John

10/10 - 훌륭해요

velvet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome accommodations
This is our go to hotel when going to hospital next door. The friendly service you receive the minute you walk through the doors. All staff in the hotel are so warm, helpful and friendly. Breakfast is great and always fresh. I would recommend staying at this location.
2022년 11월에 5박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Britney

2022년 10월에 4박 숙박함

10/10 - 훌륭해요

Melody

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spent a couple weeks here with my dog and we were very comfortable. Rooms are large, kitchen provides the basics you need for most cooking, and location is close to stores you need even in walking distance (literally across the street). Staff was always friendly and I didn’t have much issues. It’s not in the downtown core but coming from a big city and used to high, high traffic, I didn’t mind driving along a usually pretty empty highway to and from the downtown core.
2022년 9월에 5박 숙박함

10/10 - 훌륭해요

Nicole

2022년 8월에 6박 숙박함

8/10 - 좋아요

Paul

2022년 8월에 4박 숙박함
답변 제공: John 님, 2022년 9월 23일
Thank You for your time to share your response with your previous stay!