실내 수영장, 야외 수영장, 10:00 ~ 18:00 오픈, 수영장 파라솔, 일광욕 의자

카스테이 손 클라레트 - 더 리딩 호텔스 오브 더 월드 여행 후기

5 out of 5
카스테이 손 클라레트 - 더 리딩 호텔스 오브 더 월드
Carretera Es Capdella-Galilea, Km 1.7, Calvia, Mallorca

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 76개 이용 후기 중 64개" "
평점 8 - 좋아요. 76개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 76개 이용 후기 중 3개" "
평점 4 - 별로예요. 76개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 76개 이용 후기 중 0개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
마요르카 최고의 숙소
마요르카 여행 중 묵었던 리우 팰리스 보난사. 주메이라. 이베로스타와 비교하였을 때 가장 좋았던 숙소였습니다. 직원들은 저희 부부를 왕자와 공주처럼 대접해주었고, 호텔의 고풍스러운 느낌이 매우 좋았습니다. 매일 아침 직접 베이킹을 하는 빵과 신선한 과일은 그 어떤 호텔보다 최고의 음식이었습니다. 저녁을 먹은 미슐랭 2스타 "자란다" 식당 역시 매우 좋았고 맛있었습니다(식사시간은 최소 2시간반~3시간 소요)
2017년 8월에 1박 숙박함
Thank you very much for your kind feedback. We are very happy to hear that you enjoyed your stay with us. We truly believe that small details make the difference, and feel delighted knowing that Castell´s experience met your expectations. We´re looking forward to welcoming you back soon. Best Regards.

10/10 - 훌륭해요

Abraham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Der perfekte Aufenthalt inmitten unglaublich schöner Natur. Das personal könnte nicht freundlicher sein. Wirklich perfekt. Wir kommen gerne wieder.
2024년 3월에 3박 숙박함
답변 제공: Björn Spaude - Geschäftsfuhrender Direktor 님, 2024년 3월 18일
Sehr geehrter Abraham,Mit großer Freude habe ich Ihre Bewertung gelesen. Es ist schön, dass Sie eine so wunderbare Zeit bei uns hatten und das großartige Gefühl der Entspannung, die ein Urlaub im Castell Son Claret mit sich bringt, erfahren durften.Das gesamte Team und ich hoffen, Sie bald wieder auf unserer schönen Insel Mallorca begrüßen dürfen.Mit herzlichen Grüssen.

10/10 - 훌륭해요

Torben 님, Hamburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Dear Mr Torben,Thank you very much for taking the time to leave us a five-star rating on Expedia! We are thrilled to hear that you had such a positive experience with us at Castell Son Claret.At Castell Son Claret, we strive to provide exceptional service and create memorable experiences for all our guests, and it's fantastic to see that reflected in your review.Your support means the world to us, and we look forward to welcoming you back soon for another wonderful experience.Warm regards,

10/10 - 훌륭해요

Karen-Sue 님, Montreal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exquisite hotel, decorated with impeccable taste, located on a beautiful site and managed by attentive, highly professional staff We had planned to stay three nights and extended for two additional nights because it was so restful and conveniently located A must if you are looking for an elegant retreat to recharge your batteries in style
2023년 9월에 3박 숙박함
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Dear Karen-Sue,Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that you found our hotel exquisite, with impeccable decoration and in a beautiful location. It's fantastic to know that you appreciated the attentiveness and professionalism of our staff.We're thrilled that your stay was so restful and enjoyable that you decided to extend it by two additional nights. Providing our guests with a serene and convenient retreat is always our goal, and we're thrilled that we could exceed your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another elegant retreat whenever you're in need of recharging your batteries in style.Warm regards,

10/10 - 훌륭해요

WALTER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was amazing and the staff was exceptional with their attention to detail. The only recommendation we have is to have a dinner menu that is more extensive including tapas or pállela.
2023년 6월에 3박 숙박함
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Dear Walter,Thank you very much for your fantastic rating and for sharing your experience with us! We're thrilled to hear that your stay was amazing and that our staff stood out with their attention to detail.We sincerely appreciate your recommendation regarding the dinner menu. We will take your feedback into consideration and share it with our culinary team to explore the possibility of expanding our options, including tapas or paella, to further cater to our guests' tastes.We look forward to the opportunity to welcome you back in the future and provide an even more exceptional experience.Best regards,

10/10 - 훌륭해요

Amal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous!
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Dear Amal,Thank you so much for your wonderful review! We're thrilled to hear that you had a fabulous experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If you ever find yourself in need of another fabulous getaway, please don't hesitate to reach out. We would love to welcome you back for another fantastic stay!Warm regards,

10/10 - 훌륭해요

Christoph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Einzigartige Ambiance, beste Mandelgipfel!
2022년 10월에 3박 숙박함
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Lieber Christoph,Vielen Dank für Ihre großartige Bewertung! Es freut uns sehr zu hören, dass Sie unsere einzigartige Atmosphäre genossen haben und die Mandelgipfel besonders mochten. Ihre Zufriedenheit ist unser oberstes Ziel, und es ist fantastisch zu wissen, dass wir Ihre Erwartungen erfüllen konnten.Wenn Sie wieder eine Auszeit benötigen oder noch mehr von unseren Mandelgipfeln probieren möchten, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen!Herzliche Grüße,

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So Great!
Everything about this hotel was spectacular! What an amazing place to relax and enjoy the finer things in life. Spent two nights here for a romantic birthday celebration and myself and partner couldn’t have been more pleased. Beautiful property inside and out, loved walking the gardens/landscaping. Amazing food at both restaurants (the meal at Sa Clastra was incredible and a great foodie experience). If you can afford to stay here, you should.
2022년 9월에 2박 숙박함
답변 제공: Björn Spaude, Managing Director Castell Son Claret 님, 2024년 4월 16일
Dear Derek,Thank you so much for your glowing review! We're absolutely thrilled to hear that everything about your stay with us was spectacular. It's wonderful to know that you found our hotel to be an amazing place to relax and indulge in the finer things in life, especially during your romantic birthday celebration.We're delighted that you enjoyed the beauty of our property both inside and out, and that you appreciated walking through our gardens and landscaping. It's also fantastic to hear that you had an incredible dining experience at Sa Clastra – we're proud to offer a memorable foodie experience to our guests.Thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb stay
Fantastic property - beautiful setting and very tranquil but the faultless quality of the friendly service is the real stand-out! Wouldn’t hesitate to return!
2022년 8월에 5박 숙박함
답변 제공: Björn Spaude Managing Director 님, 2022년 9월 2일
Dear Mr. Nicholas,Thank you very much for your wonderful feedback.I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team.We truly believe that small details make the difference, and feel delighted knowing that the Castells experience met your expectations.Im looking forward to welcoming you back in a near future.Best Regards.Björn SpaudeManaging Director

10/10 - 훌륭해요

Guilherme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
A 10 for people, services and premises A 7 for restaurant prices and options. Very good but very expensive. A 9 overall
2022년 8월에 5박 숙박함
답변 제공: Björn Spaude Managing Director 님, 2022년 9월 2일
Dear Mr. Guilherme,I am reading your review with great pleasure. I am happy that you had such a wonderful time with us enjoying the great feeling of peace that a holiday at Castell Son Claret brings. The team and I are hoping to get the opportunity to welcome you back to the beautiful island of Mallorca again soon.Björn SpaudeManaging Director

10/10 - 훌륭해요

Fatima

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay at Son Claret
Excellent hotel and stay Staff is exceptionally attentive and friendly while being extremely professional
2022년 4월에 5박 숙박함
답변 제공: Reservations & Sales Department 님, 2022년 6월 9일
Dear Fatima, Thank you very much for your kind feedback. We are very happy to hear that you enjoyed your stay in Castell Son Claret. It will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. Looking forward to welcoming you back in a near future. Best Regards from Capdellà, Castell Son Claret

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful property
Amazing hotel and service!
2021년 11월에 4박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Thank you!

10/10 - 훌륭해요

Magnus 님, Oslo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very beautiful property with very friendly staff. We felt very welcomed and treated well. Truly a place we want to visit again.
2021년 10월에 2박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Thank you!

10/10 - 훌륭해요

Gudrun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Thank you!

10/10 - 훌륭해요

Andreas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Unterkunft wie ein eigenes Herrenhaus mit service. Ausgezeichnetes Restaurant. Man fühlt sich wie in einer anderen Welt.
2021년 9월에 3박 숙박함
답변 제공: Ihr Castell Team 님, 2022년 8월 4일
Danke sehr!

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely fantastic
Absolutely fantastic and definately a place we will return to. Our best recomendations.
2021년 9월에 3박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Thank you!

4/10 - 별로예요

Salvatore

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front deck service lacking
Poor front desk service. No effort to be helpful or orient us to the amenities. We didn’t get the room we requested and there was no apology or discount. Both restaurants were closed on night because of another event but there was no notice.
2021년 8월에 1박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2021년 8월 17일
Dear Mr. Viscomi, Thank you very much for your feedback. It is with regret to hear that you did not fully enjoy your experience at Castell Son Claret. I have shared your feedback with the entire team as we strive to constantly improve and develop our services and product. However, please let me confirm that you were noticed about the Opera Event through Expedia Messaging Center. Nevertheless, I respect your concerns, have with regret the misunderstanding and apologize for the inconveniences, we will surely take them into consideration and hope that you would give us the pleasure of welcoming you again to our hotel. Best Regards.

4/10 - 별로예요

Salvatore

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Surprised that this is a 5 star property.
Shockingly suboptimal service overall at the front desk. No orientation to the property. No willingness to make assist on anything. Not helpful for anything we asked for.
2021년 8월에 2박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2021년 8월 17일
Dear Mr. Viscomi, Thank you very much for your feedback. It is with regret to hear that you did not fully enjoy your experience at Castell Son Claret. I have shared your feedback with the entire team as we strive to constantly improve and develop our services and product. However, please let me confirm that you were noticed about the Opera Event through Expedia Messaging Center. Nevertheless, I respect your concerns, have with regret the misunderstanding and apologize for the inconveniences, we will surely take them into consideration and hope that you would give us the pleasure of welcoming you again to our hotel. Best Regards.

8/10 - 좋아요

Nozomi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Gracias!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
Lovely hotel, very well run, very relaxing and serene. Beautiful grounds and very accommodating. Would definitely come back.
2021년 7월에 1박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2021년 7월 8일
Dear guest, Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us in Castell Son Claret. It will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning hotel for a relaxing break
Beautiful property, with colourful, manicured gardens, picturesque spot for the pool and the outdoor dining area. Great location to relax, but not exactly in the thick of things if you want a pulsing scene. 5/5 for the property and facilities but 3-4 for service, which was average/regimented rather than personalised.
2021년 5월에 2박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2021년 6월 14일
Dear Guest, Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us in Castell Son Claret. It will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

Urszula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 7박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2021년 7월 13일
Dear Guest, Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us in Castell Son Claret. It will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

Frederik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 3박 숙박함
답변 제공: Carol 님, 2020년 8월 17일
Tusind tak. Haaber at ser jer snart igen!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Hotel is one of a Kind. The staff is expectional and I was so happy to have chosen this hotel . Everything was arranged perfectly. Spa, Dinner on the higehst level !
2019년 10월에 4박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2019년 10월 14일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I hope we will have the opportunity to welcome you back to Castell Son Claret in the near future. Best Regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2019년 10월 2일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us in Castell Son Claret. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards. Björn Spaude Managing Director

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Björn Spaude - Managing Director 님, 2019년 10월 2일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us in Castell Son Claret. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic!
Castell Son Claret was exceptional. From the grand driveway entrance to the rooms to the broader property- we loved every minute of our stay. Highly recommend to any visitors looking to visit Mallorca.
2019년 7월에 3박 숙박함
답변 제공: Bjoern Spaude, Managing Director 님, 2019년 7월 24일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us. We like to hear from our guests the kind comments and this will be shared with the team and will motivate us. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bestes Hotel, was wir je hatten. Mitarbeiter sind Profis, gehen auf jeden Wunsch ein und antizipieren diese. Ich buche umgehend wieder!!!
2019년 5월에 3박 숙박함
답변 제공: Björn Spaude - Geschäftsführender Direktor 님, 2019년 6월 5일
Ich bedanke mich herzlich für Ihre positive Beurteilung. Ich bin sehr froh, dass Sie Ihren Aufenthalt genossen haben. Besonders gerne habe ich Ihr Lob an die Mitarbeiter weitergegeben. Unser Ziel ist es, Ihnen ein einzigartiges Erholungs Erlebnis zu schaffen und unsere Gäste mit vielfältigen Sinneseindrücken zu verwöhnen, und ich freue mich sehr, dass wir Ihre Erwartungen getroffen haben. Es würde uns sehr freuen, Sie bald wieder im Castell Son Claret zu verwöhnen. Mit herzlichen Grüssen

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eine sehr idyllische Anlage, wunderbar freundliche Mitarbeiter, ziemlich abgelegen und hervorragend zum Ausspannen.
2019년 5월에 7박 숙박함
답변 제공: Björn Spaude - Geschäftsführender Direktor 님, 2019년 5월 18일
Ich bedanke mich herzlich für Ihre positive Beurteilung. Ich bin sehr froh, dass Sie Ihren Aufenthalt, unser schönes Hotel und sowie unser nettes Personal genossen haben. Besonders gerne habe ich Ihr Lob an die Mitarbeiter weitergegeben. Unser Ziel ist es, Ihnen ein einzigartiges Erholungs Erlebnis zu schaffen und unsere Gäste mit vielfältigen Sinneseindrücken zu verwöhnen, und ich freue mich sehr, dass wir Ihre Erwartungen getroffen haben. Es würde uns sehr freuen, Sie bald wieder im Castell Son Claret zu verwöhnen. Mit herzlichen Grüssen

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 5박 숙박함
답변 제공: Björn Spaude, Managing Director 님, 2019년 4월 25일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Made to feel at home as soon as you arrived. Very friendly, professional staff. Attentive without being overbearing. Thoroughly enjoyed our stay and would return in a flash.
2019년 2월에 2박 숙박함
답변 제공: Björn Spaude 님, 2019년 3월 7일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards. Björn Spaude Managing Director

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es war alles rundum perfekt. Ein traumhaftes Wochenende in einem tollen Hotel. Wir kommen sicher wieder.
2019년 2월에 3박 숙박함
답변 제공: Björn Spaude, Geschäftsführender Direktor 님, 2019년 3월 2일
Ich bedanke mich herzlich für Ihre positive Beurteilung. Ich bin sehr froh, dass Sie Ihren Aufenthalt genossen haben. Besonders gerne habe ich Ihr Lob an die Mitarbeiter weitergegeben. Unser Ziel ist es, Ihnen ein einzigartiges Erholungs Erlebnis zu schaffen und unsere Gäste mit vielfältigen Sinneseindrücken zu verwöhnen, und ich freue mich sehr, dass wir Ihre Erwartungen getroffen haben. Es würde uns sehr freuen, Sie bald wieder im Castell Son Claret zu verwöhnen. Mit herzlichen Grüssen

10/10 - 훌륭해요

Henrik schimmell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Ihr Castell Team 님, 2022년 8월 4일
Danke!

10/10 - 훌륭해요

Rolf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 3박 숙박함
답변 제공: Su Equipo de Castell 님, 2022년 8월 4일
Gracias!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Your Castell Team 님, 2022년 8월 4일
Thank you!

10/10 - 훌륭해요

Cosima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfektes Hotel zum Entspannen
Wir waren noch nie in einem Hotel, wo der Service so herzlich und zuvorkommend war, ohne dabei zu aufdringlich zu wirken. Die Anlage ist ein Traum und wir werden definitiv wieder kommen!
2018년 9월에 1박 숙박함
답변 제공: Björn Spaude Geschäftsführender Direktor 님, 2018년 9월 22일
Sehr geehrte Cosima, Ich bedanke mich herzlich für Ihre positive Beurteilung. Ich bin sehr froh, dass Sie Ihren Aufenthalt genossen haben. Besonders gerne habe ich Ihr Lob an die Mitarbeiter weitergegeben. Unser Ziel ist es, Ihnen ein einzigartiges Erholungs Erlebnis zu schaffen und unsere Gäste mit vielfältigen Sinneseindrücken zu verwöhnen, und ich freue mich sehr, dass wir Ihre Erwartungen getroffen haben. Es würde uns sehr freuen, Sie bald wieder im Castell Son Claret zu verwöhnen. Mit herzlichen Grüssen

10/10 - 훌륭해요

B M Covell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A special hotel in the hills
Amazing and relaxing hotel. A glorious converted castle in the hills with a fabulous restarant and spa (though expensive!). A perfect place to get away from it all with a gorgeous pool and the very best breadkfast! Comfortable beds and rooms and very friendly service.
2018년 8월에 5박 숙박함
답변 제공: Björn Spaude, Managing Director 님, 2018년 8월 21일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us. It will be an honour for me to share your precious words with the whole team. We truly believe that small details make the difference, and feel delighted knowing that Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good, tranquil hotel. Would recommend.
Overall, the hotel is exceptional. Rooms are spacious and well looked after, service in general is excellent if a little bit formal and at times inconsistent. Food all round is excellent in both restaurants. I’d say the breakfast is ok but probably the least good of the food options. Spa is great, as is the pool. I’d definitely recommend.
2018년 8월에 4박 숙박함
답변 제공: Björn Spaude, Managing Director 님, 2018년 8월 21일
I would like to thank you for your feedback and for taking time to write this review. I´m happy to hear that you overall enjoyed your stay with us. First and foremost I regret to hear that you did not fully enjoy your gastronomic experience at Castell Son Claret. I have shared your feedback with the entire team as we strive to constantly improve and develop our services and product. I hope we will have the opportunity to welcome you back to Castell Son Claret in the near future. Best Regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great option
Beautiful hotel and great service - only thing I would recoomed is that they be a little more generous with water for guests, we had to ask for water twice during turn down because housekeeping kept 'forgetting' when we asked for more water we were referred to our minibar...it was provided when we outlined the situation but nonetheless not impressive at all for what is otherwise a total 5 star experience. Housekeeping should be better trained.
2018년 7월에 2박 숙박함
답변 제공: Björn Spaude, Managing Director 님, 2018년 8월 21일
I would like to thank you for your feedback and for taking time to write this review. I´m happy to hear that you overall enjoyed your stay with us. First and foremost I regret to hear that you did not fully enjoy the Housekeeping service at Castell Son Claret. I have shared your feedback with the entire team as we strive to constantly improve and develop our services and product. I hope we will have the opportunity to welcome you back to Castell Son Claret in the near future. Best Regards.

10/10 - 훌륭해요

Jose 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel to relax and enjoy great food (for foodies highly recommended
2018년 6월에 2박 숙박함
답변 제공: Björn Spaude, Managing Director 님, 2018년 8월 21일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

Britta 님, stuttgart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wunderschönes Hotel
Es war ein traumhafter Urlaub in einem wunderschönen Hotel mit vielen liebevollen Mitarbeitern die einem jeden Wunsch von den Augen ablesen.
2018년 6월에 5박 숙박함
답변 제공: Björn Spaude, Geschäftsführender Direktor 님, 2018년 8월 23일
Ich bedanke mich herzlich für Ihre positive Beurteilung. Ich bin sehr froh, dass Sie Ihren Aufenthalt genossen haben. Besonders gerne habe ich Ihr Lob an die Mitarbeiter weitergegeben. Unser Ziel ist es, Ihnen ein einzigartiges Erholungs Erlebnis zu schaffen und unsere Gäste mit vielfältigen Sinneseindrücken zu verwöhnen, und ich freue mich sehr, dass wir Ihre Erwartungen getroffen haben. Es würde uns sehr freuen, Sie bald wieder im Castell Son Claret zu verwöhnen. Mit herzlichen Grüssen

10/10 - 훌륭해요

Poul Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 3박 숙박함
답변 제공: Björn Spaude Managing Director 님, 2018년 9월 19일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

Dmitry 님, London, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible hotel with exceptionally friendly staff. Perfect stay, - thank you!
2018년 5월에 2박 숙박함
답변 제공: Björn Spaude Managing Director 님, 2018년 9월 19일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us and it will be an honour to share your precious words with the entire team. We truly believe that small details make the difference, and feel delighted knowing that the Castell´s experience met your expectations. I´m looking forward to welcoming you back in a near future. Best Regards.

10/10 - 훌륭해요

pamscam 님, Chepstow, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury hotel
An amazing, classy but not pretentious hotel. It was so peaceful and beautiful. Had the most fabulous meal in Zaranda. Well recommended.
2017년 10월에 1박 숙박함
답변 제공: Björn Spaude 님, 2017년 11월 6일
Thank you very much for your wonderful feedback. I am very happy to hear that you enjoyed your stay with us. It will be an honour for me to share your precious words with the whole team. We truly believe that small details make the difference, and feel delighted knowing that Castell´s experience met your expectations. I´m looking forward to welcoming you back soon. Best Regards. Björn Spaude Managing Director

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ett av de mest avkopplande hotell jag har varit på
Trevlig personal, personlig känsla och en lugn stämning.
2017년 10월에 3박 숙박함
답변 제공: Björn Spaude 님, 2017년 11월 8일
Hejsan! Härligt och höra att ni hade en trevlig kväll här, och att ni tyckte om stämningen i Castell Son Claret! Hoppas vi ses snart igen! Bästa hälsningar,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
Didn't live up to expectation
Rooms were average. Service could have been better. Bed didn't leave upto expectation.
2017년 9월에 1박 숙박함
I would like to thank you for your feedback and for taking time to write this review. First and foremost I regret to hear that you did not fully enjoy your experience at Castell son Claret. I have shared your feedback with our team as we strive to constant improve and develop our experiences and services. I hope we will have the opportunity to welcome you back to Castell Son Claret in the near future. Best Regards. Björn Spaude Managing Director

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ein Ort der Ruhe und der Stille - Erholung pur!
sehr schön! Ich komme wieder - sobald wie möglich!
2017년 8월에 1박 숙박함
Wir werden uns sehr freuen Ihnen wieder zu begrüssen zu können.

6/10 - 괜찮아요

traveller 님, england

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lovely hotel in beautiful gardens
We really enjoyed our stay at this lovely hotel in late July. Marked down facilities because there is limited area outside to enjoy a drink or for relaxation and because the sun beds around the pool are lined up very close to each other. There did seem to be a lack of communication between reception and the restaurant for reservations but otherwise everything was very well organized. The gardens, spa and our room was outstanding.
2017년 7월에 6박 숙박함
답변 제공: Castell Son Claret 님, 2017년 9월 6일
Thank you very much for your nice words. We have taken actions to improve the communication to ensure a smooth restaurant booking process in the future. Best regards

10/10 - 훌륭해요

Anders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotell med extra allt! Suverän service och lyx
Fantastisk service som inte missar någon detalj! Poolområdet är suveränt, otroligt imponerande trädgård riklig med blommor och träd. Riklig frukostbuffé inkluderad i priset, dessutom med möjlighet att beställa från meny. Det enda negativa var att restaurangen vid lunch kändes ganska vardaglig trots höga priser.
2017년 7월에 1박 숙박함
Tusind tak for de flotte ord. Vi glaeder os til at se jer snart igen. Med venlig hilsen Castell Son Claret

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Beautiful property although a couple of niggles with the service. They had the opera on which meant the restaurants were shut without prior notice. Also they moved the umbrellas to satisfy other guests and exposed us to the sun which could have been avoided if they politely checked with us in advance.
2017년 7월에 3박 숙박함
답변 제공: Björn Spaude 님, 2017년 7월 17일
Dear Castell Guest Thank you very much for your feedback and I apologize for the inconveniences caused during your stay. We have an other 2 opera events this summer so we will take utmost care to make sure everyone is informed upon booking and upon arrival where ever possible. These events are meant as a highlight for our guests. Thank you for letting us know about the issues of the umbrellas. I am happy to confirm that we have just bought 12 new ones to use for our events. I hope you have the pleasure to welcome you back to Castell Son Claret soon again. Best regards Björn Spaude Managing DIrector