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비스타솔 아파르타멘토스 여행 후기

3 out of 5
비스타솔 아파르타멘토스
Alta,5, Calvia, Balearic Islands

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 526개 이용 후기 중 142개" "
평점 8 - 좋아요. 526개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 526개 이용 후기 중 85개" "
평점 4 - 별로예요. 526개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 526개 이용 후기 중 34개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

René

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es wurde in 4 Nächten keine wechsel der Handtücher vorgenommenen, obwohl Service bestellt wurde. Ansonsten nichts zu beanstanden. Sternabzug gilt dem Zummerservice.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

cristian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy comodo el apartamento
2024년 4월에 3박 숙박함

8/10 - 좋아요

Brenda Marlenne García de

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check Inn das Zimmer war nicht fertig, in musste warten. Die Balkon liegen zu nähert beim einander. Die Lage ist gut, Ausstattung gut
2024년 3월에 14박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 4월 2일
Dear Brenda,Thank you for choosing us and for leaving us this review after it. Thank you for leaving us a nearly full rate and we hope that you had a good stay with us even if you had to wait a bit to get your room.We hope that you will consider us for a next stay in the future!Kind regards,Sandra Morén

8/10 - 좋아요

Matilda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rapporto qualità prezzo e posizione ottima!
2024년 3월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 4월 2일
Dear Matilda,Thank you for choosing us and for leavign us a comment after it.We hope that you will choose us again in the future and to have an even better experience! Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Duygu

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 3월 17일
Dear Duyygu,Thank you for your visit and for leaving us a rate after it.Even if the rate is not a full one, we hope that your stay with us were pleasant and that you will consider us again in the future for an even better experience.Kind regards,Sandra Morén

6/10 - 괜찮아요

Jen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 3월 17일
Dear Jen,Thank you for choosing us for your stay and for leaving us a rate after it.We hope that you had a good stay and that you will consider us again and have an even better stay. Kind regards,Sandra MorénQuality Manager

2/10 - 너무 별로예요

Seher

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was shocking how bad the condition in the room was, I know it was offseason but the cleaning itself was awful. We checked in and checked out 1,5 hours later to find another hotel. The room smelled bad, the walls and floor had dirt on them, even the bed had hair strands from previous visitors. The staff was friendly which was positive but I wouldn't recommend the hotel to anyone especially off season due to everything in the area being closed.
답변 제공: Sandra Morén, Quality manager 님, 2024년 3월 17일
Dear Seher,Thank you for choosing us and for sharing your experience with us. Sorry to see that we were not able to fulfill your expectations. With your comment I can see that there is a lot we have to check to be able to offer a standard that you will be pleased with. We are always doing our best to improve ourselves and with our guests comments we are able to see what we need to priorities and we hope that in the futuure you will give us a second chance and see all the improvements we do daily.Kind regards,Sandra MorénQuality Manager

4/10 - 별로예요

Patricia

별로예요: 청결 상태, 편의 시설/서비스
The food was always cold. The room was destroyd, the bathroom was mold and the water smells full of chlor!! The stuff was friendly
2024년 2월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 3월 17일
Dear Patricia,Thank you for choosing us for your visit and for leaving a comment after it.Sorry to see that we were not able to fulfill your expecations, We are doing our best to always improve ourselves and with your comment we have more to stand on to know what we have to priorities. Kind regards,Sandra MorénQuality Manager

4/10 - 별로예요

Alba

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ponía que había parking exclusivo para los clientes y cuando pregunté me dijeron que estaba todo lleno. El spa había que pagarlo a parte y eso no estaba escrito cuando cogí la oferta. La habitación no estaba muy cuidada
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

José

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 2월 12일
Dear José,Thank you for choosing Vistasol for your stay and for leaving us this full rate!We are glad that you have enjoyed your stay with us and we will gladly welcome you back soon again! Kind regards,Sandra MorénQuality Manager

2/10 - 너무 별로예요

Andreas

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Zur Zeit finden große Umbaumaßnahmen statt. Pool und Wellness nicht nutzbar - geschlossen. Das war ein Hauptargument für die Wahl dieser Unterkunft. Das Meerblickzimmer wurde gegen ein Gartenblickzimmer getauscht, weil sonst zu laut - Baustellenlärm. Niemand ist erreichbar, nicht mal der Aufpreis für Meerblick wurde erstattet.
2024년 1월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 2월 12일
Dear Andrea,Thank you for your visit and for taking the time to write us a review after it. As for the reubilding, we are open all year around and sometimes we need to make some important work around the hotel, and in this case we did notify everybody before hand when we had the date to start the work and also wrote on all our booking portals to let all future guest now that we are making some rebuilding and improvements during this winter. Aslo, even if you did not get a full sea view we did upgrade you to a better room then the one you booked to be able to compensate you somehow.We do hope that you will consider us in the future, when are rebuildings are done, and you can enjoy our apartments and lovley sea view to the fullest.Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Nany

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 2월 12일
Dear Nany,Thank you for your visit and for leaving us a rate after it.We hope that you will consider us for a next trip and that you then will have an even greater time!Kind regards,Sandra MorénQuality Manager

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 2월 12일
Dear Marlene,Thank you for choosing Vistasol for your stay and for leaving us a full rate! We are glad to see that you have had a good stay with us and we hope that we will welcome you back soon!Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Holger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 2월 12일
Dear Holger,Thank you for choosing us and for leaving us a rate after it.Even if this time it was not a full pot, we doo hope that we will welcome you back soon for an even greater stay!Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Saumya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Sandra Morén, Quality manager 님, 2024년 1월 18일
Dear Saumya,Thank you for choosing us for your visit and for leaving us this rate.As I can see we did not fully fulfill your expectations. You are always welcome to contact us for further information how we could have made your stay even better.Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Hans-Michael

좋아요: 직원 및 서비스, 편의 시설/서비스
Sehr geräumig und eine schöne Aussicht, leider schon etwas in die Jahre gekommen.
2024년 1월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2024년 1월 18일
Dear Hans - Michael,Thank you for your visit and for leaving us a review after it letting us know your experience.We are glad to see that you in general had a good stay with us and we hope that we will welcome you once again for an even better experience.Kind regards,Sandra Morén

2/10 - 너무 별로예요

Juan José

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy mal, no funcionó nunca la climatización, en lugar de calor echaba frío y pasamos mucho frío todas las noches El aparcamiento muy mal, hay zonas de parking, pero no son para los clientes. Se nota que el dueño del hotel se esfuerza por tener las cosas bien, pero los empleados pasan de las necesidades de los clientes, tiene un quiero y no puedo. No volveremos
2023년 12월에 4박 숙박함
답변 제공: Vanessa Vidal, Subdirectora 님, 2024년 1월 28일
En primer lugar, te agradecemos que hayas tomado tu tiempo en dejar una reseña ya que todos los comentarios de nuestros clientes nos ayudan para mejorar nuestra calidad de servicio. En segundo lugar, lamentamos sinceramente las molestias que experimentasteis durante vuestra estancia en Vistasol y agradecemos que hayas compartido tu experiencia con nosotros.En relación con el problema de climatización que mencionas, queremos ofrecer nuestras disculpas por cualquier inconveniente que haya causado. Es cierto que se nos informó del problema durante la última noche, cuando ya no había personal de servicios técnicos disponible. Sin embargo, queremos destacar que se tomó acción inmediata y se reparó al día siguiente por la mañana. Lamentamos cualquier incomodidad que esto haya podido causaros.En cuanto al tema del aparcamiento, entendemos la frustración al no encontrar plazas disponibles, especialmente durante los días festivos de diciembre. Lamentablemente, en esos momentos de alta ocupación, la disponibilidad de estacionamiento puede verse comprometida. Apreciamos tu comprensión en este asunto.Respecto al comentario sobre la actitud de nuestros empleados, tomamos estas observaciones muy en serio. Trabajaremos en estrecha colaboración con nuestro personal para asegurarnos de que se brinde un servicio más atento y receptivo a las necesidades de nuestros clientes.Nuevamente, lamentamos que vuestra experiencia no haya sido satisfactoria y no haya cumplido con vuestras expectativas. Apreciamos la oportunidad de mejorar y esperamos poder compensar esta experiencia negativa en el futuro. Si decides darnos otra oportunidad, haremos todo lo posible para asegurarnos de que tengas una estancia más placentera.Gracias por compartir vuestros comentarios con nosotros. Valoramos vuestra opinión y esperamos poder recuperar vuestra confianza en el futuro.Saludos,Vanessa Vidal,Subdirectora

8/10 - 좋아요

ALIREZA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
V
2023년 11월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 30일
Dear Alireza,Thank you for your visit and for leaving us a nearly high score.We are glad that you enjoyed your stay with us and that we will have the pleasure to welcome you again in a near future.Kind regards,Sandra MorénQuality Manager

4/10 - 별로예요

Anil

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room never received any housekeeping services despite requesting it. Air conditioning didn’t work, ant infestation, and wifi did not work
2023년 11월에 3박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 30일
Dear Anil,Thank you for choosing us for your stay and for leaving a comment after it letting us know about your experience with us. Our Air condition is not on efter september as its stated on the website, for the wifi to work you have to fill in a form otherwise it dosent work, maybe thats was the reason for that problem. As you should have had cleaning on saturday, I asked the cleaners what happend and they mentioned you had the "dont disturb" sign on, and if that is on the cleaning ladies can not go inside of the room even if you request it in the reception. Sorry to see that you had ants in the apartment, there is a problem we are working hard on the solve. We hope that you still enjoyed Magaluf in its more quite time and Mallorca and we hope that you will visit our beautiful island once more. Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Pascal

가족 여행
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Cristiana 님, Bristol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to beach. Clean. Friendly staff.
2023년 10월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 13일
Dear Cristiana,Thank you for choosing Vistasol for your stay and for leaving us this nice rate and comment.We are glad to see that we were able to fulfill your expectations and we hope that we will welcome you back again for your next trip.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
Det meste ok Fin utsikt
2023년 10월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 13일
Käre gäst,Tack för er vistelse och för att ni tog er tiden att skriva denna kommentar.Vi glädjer oss att ni har haft en bra vistelse och vi hoppas att ni har oss i åtanke till er nästa resa.MVH,Sandra MorénKvalitetsansvarig

8/10 - 좋아요

Lucie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad hotel for the price
I stayed with some girl friends. It was clean and the amenities were good. The food didn't look great but luckily we had only paid for hotel only. We were a little disappointed to be facing the car park rather than the pool and sea even though the hotel was very empty but the staff were all friendly and the hotel had everything we needed. There is a very steep hill or steps to get to the hotel so it may be difficult for disabled but it's close to the beach and the strip
2023년 10월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 13일
Dear Lucie,Thank your for choosing us for your girls trip and for taking the time to write this comment.Glad to see that you enjoyed your stay! we hope that for your next trip you will have us in mind and make another reservation but with this time with sea view so you can enjoy our lovley views from the balcony!Kind regards,Sandra MorénQuality Manager

2/10 - 너무 별로예요

deborah

2023년 10월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 11월 13일
Dear Deborah,Than you for your visit and for leaving us a rate after your visit. Due to your rate we can see that we werent able to fulfill your expectations. You are welcome contact us to let us know how we let you down so we can learn how to improve ourselves for the future.Kind regards,Sandra MorénQuality Manager

2/10 - 너무 별로예요

Bérengère

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Apparemment sale, à fuir
Photos non contractuelles. Appartement qui mériterait une remise en état de façon général, pour réparer le carrelage cassé, les encadrements de portes, la tête de lit également cassée La propreté de l’appartement laisse à désirer…tâches sous le matelas, protection de matelas jaune, poussière au sol et dans les rainures des placards, rideaux tachés, les serviettes misent à disposition sentent l’humidité Si vous souhaitez aller chez l’ostéopathe c’est le lieu idéal pour séjourner, avec des lattes de sommier en moins sur les lits, mal de dos garanti à la fin du séjour. En plus de cela lors de notre arrivée tardive la chasse d’eau était cassée, le veilleur de nuit est venu regarder nous expliquant que pour les toilettes il y en avait à la réception si besoin, il a finalement laissé le dessus des wc ouvert afin que nous puissions tirer la chasse en glissant les mains dans le système… avant l’intervention d’un technicien le lendemain. Je déconseille fortement cette résidence
2023년 10월에 3박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 10월 23일
Dear Bérengère, Im very sorry that you had so many problems during your stay, its no acceptable looking at the pictures. We are doing improvements on the apartments all the time and doing better each day. We hope that you will consider us again and see all the improvements we are doing.Kind regards,Sandra MorénQuality Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agradável e confortável
2023년 10월에 2박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 10월 23일
Dear Guest,Thank you for choosing Vistasol for your stay and for leaving a perfect score. We hope that you will come back againf or another great visit.Kind regards,Sandra MorénQuality manager

8/10 - 좋아요

Roza

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Colazione abbondante a buffet Personale cordiale Posizione ottima Culle a disposizione Vicinissimo alla spiaggia Teli piscina a disposizione Parcheggio a pagamento presso l’albergo Albergo rumoroso di notte perché c’è musica nei bar vicini fino alle 3-4 di notte Albergo poco isolato dal rumore Albergo trascurato in generale Pulizia scarsa
2023년 10월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 10월 23일
Dear Roza,Thank you for choosing us for your stay and for leaving this review after it.Thank you for leaving us both pro and cons, so we now what we are doing good and what to imporove, We hope that you will consider us once again for your next trip and have an even better stay.Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Elisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sicuramente rapporto qualità prezzo ottimo. La struttura in se è molto carina e dispone di molti servizi (cucina ottima, soprattutto paragonata a quella dei ristoranti circostanti), anche il personale molto disponibile. Non ci sono supermercati nelle vicinanze (se pensate di cucinare dovete prendere un bus e cercare un supermercato, i mini market vendono solo patatine e bibite). L’appartamento molto carino ma presenta vari problemi (il mio ragazzo è rimasto chiuso dentro il bagno e hanno dovuto rompere la porta. L’altro grande problema è il grande casino, in particolare un pr che per tutta la settimana ha urlato dalle 11 della sera fino alle 5 del mattino il nome del locale (assicuro che con le finestre chiuse il rumore della gente/della musica che si trovava appena sotto l’hotel era perfettamente coperto, mentre la voce di questo ragazzo risuonava fortissimo). Se non amate viaggi impegnativi dal punto di vista notturno sconsiglio l’appoggio qui, solo per questo motivo. Altrimenti considerando l’hotel in se al di fuori del casino è un posto davvero carino.
2023년 9월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 10월 23일
Dear Elisa,Thank you for choosing us for your stay and for taking the time to write us this review sharing you experiences with us. glad to see that general of the stay was good minus the noise and incident with the door. but we hope that you will consider us again for your next trip and maybe come more out of the season when its more relaxed and not so much noises.Kind regards,Sandra MorénQuality Manager

10/10 - 훌륭해요

steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 16일
Dear Steven,Thank you for choosing Vistasol for your stay and for leaving a perfect rate after it.We are very glad to see that you have enjoyed your stay and we really hope we will welcome you once again for another great stay!Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

diane

단체 여행
별로예요: 객실의 편안함
Magaluf
Le barman Barrie c’est le meilleure, très gentil très serviable. La piscine de l’hôtel est sale donc aucune baignade pour nous, la climatisation est bien fonctionnelle, l’hôtel est super bien situé à côté d’un supermarché, des bars/boites…
2023년 8월에 14박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 16일
Dear DianemThank your for choosing us and for leaving this review sharing your experience.Very glad to see your comment about Barrie,i will make sure that he recibe this comment. thank you for your stay again and hope to welcome you back to us in the future.Kind regards,Sandra Morén

8/10 - 좋아요

Yahya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 10월 23일
Dear Yahya,Thank you for your visit and for leaving a nearly perfect rate.We hope that your stay was good and that you have us in mind for your next trip.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Anna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ottimo posto
2023년 8월에 10박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Anna,Thank you for choosing us and for leaving a near perfect score.We hope that you holiday was good and that we will see you once again for your next one.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Ann-Charlott

가족 여행
좋아요: 직원 및 서비스
Vi fick ett av rummen som inte var renoverat så det var mycket slitet. Tråkig utsikt från balkongen. Hade gärna haft ett rum högre upp. Personalen är helt underbara och mycket hjälpsamma. Läget på hotellet är toppen.
2023년 8월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 2일
Käre Ann-Charlott,Först av allt vill vi tacka för att ni valt vårt hotel, och också för att ni tagit er tid att skriva ned era intryck av vistelsen. Det glädjer oss att veta att ni har uppskattat personalen och läget på hotellet. Vi hoppas att vi kommer välkomna er igen, och den gången om ni väljer typen premium lägenhet med havsutiskt kommer ni få en fin lägenhet med vacker utsikt som har lägenheter upp til 7e våning.MVH,Sandra MorénKvalitetsansvarig

2/10 - 너무 별로예요

Bilal

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ich war 3 Nächte im Appartment mit Meerblick Balkon war okay Meerblick auch Appartment war bei Ankunft „ sauber“ ohne Schuhe konnte ich den Boden nicht betreten war zu eklig Geputzt wird nur drei mal die Woche, als wir dran waren öffnete die Putzfrau einfsxh die Türe ohne zu klopfen!!! Privatsphäre wird hier nicht so groß geschrieben. Ich sagte ihr sie soll bitte 5 min warten und wieder kommen da ich dann aus dem Zimmer gehe. Am Abend als ich wieder kam es wurde nicht geputzt lediglich ein neues Hand Tuch hingelegt! Ich habe mich bei der Rezeption gemeldet und gesagt dass nicht geputzt wurde er schrieb sich das auf aber auch am nächsten Tag nichts. Ebenfalls am Tag des Check out wurde um 9:30 einfach die Tür geöffnet ohne zu klopfen beim ersten Mal schlief ich noch beim zweiten mal wach im Bad eine Frechheit ich wies die Putzfrau darauf hin, dass ich das so not disturb Schild dran hatte und unabhängig davon solle sie doch klopfen. I h sagte bis zum Check out ist noch ne std.. einfach schrecklich Couch befleckt, Küchenzeile unhygienisch Generell voll laut Balkon Partys bis in die Nacht morgens um 6 schrie n besoffner durch das Gelände Ich kann es mir besten Gewissen nicht weiter empfehlen
2023년 8월에 3박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Bilal,Thank you for your stay and for give us a comment from it. We can see that we werent able to fulfill your expectations and that you had some invonveniveces during the stay.That the cleaning lady goes in without knocking is not acceptable and we will forward this to the housewife.Thank you once again and kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Chantal Sylvette

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
J'ai fai pourtant pas mal d'hotel à Palmanova,mais c'est de loin le plus mauvais,par où commencé....hôtel bruyant,mal insonorisé,aucun respect,mobilier vieux,les portes n'ont plus de gonds et j'en passe.Salle à mangé inexistante au bar de la piscine,le buffet en plein soleil,et les plats proposés sont uniquement basés pour les jeunes,pas de choix.Le personnel pas sympa et vite débordé.Idem à la réception.HOTEL (ADO ONLY)
2023년 8월에 13박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Chantal,Thank you for choosing us for your trip this year and for give us a comment from it. As the difference is from palmanova and magaluf it is during high season a difference on noise as we are located just next to the strip. however the guests should respect others and dont do so much noise during nighttime. thank you for your comment about the restaurant, we will take note and see how we can improve.Kind regards,Sandra MorénQuality Manager

2/10 - 너무 별로예요

Nils

2023년 8월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Nils,Thank you for choosing us for your stay and for giving us a rate after it. Sorry to see that we werent able to fulfill your expectations. if you would like to contact us to let us know what the problems were we are here to listen for any suggestions given.Kind regards,Sandra MorénQuality Manager

4/10 - 별로예요

Nina Adaobi

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Pool and the area.
2023년 8월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Nina,Thank you for your stay and for give us a rate and comment from it.Glad to see that you enjoyed the pool and the area, and we hope that you will come back once again and get a better experience due to all our improvements we are doing every day thanks to all help from our guests.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Vanessa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel très moyen
Séjour convenable , hôtel moyen, a besoin de rafraîchissement. Le personnel de l’accueil étaient sympathiques et à l’écoute . Lit pas du tout confortable. Les lattes du canapé lit se sont cassé dès que mon mari s’est mit assis… et nous avons trouvé un noeud de cheveux dans la sac des clients précédents ….
2023년 7월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 11일
Dear Vanessa,Thank you for choosing us for your stay and for letting us know about your experience.Thank you for give us such a nice rate even with the problems you had. hope that the reception helped you with everything and that you had a good time in Mallorca.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Taran

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Tara,Thank you for choosing us and for leaving us nice nice rate. We hope that you will go for your next trip you will have us in consideration and have an even greater experience!Kind regards,Sandra MorénQuality Manager

4/10 - 별로예요

Pontus

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 9월 16일
Dear pontus,Thank you for choosing us and for leaving a rate after it.As I can see that your stay was not as expected and would be nice to know why to be able to improve ourselves. We hope anyway that you will choose us again to have a reater stay and to see all our improvements done thanks to all comments from our guests.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

ragnvald

2023년 7월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Ragnvald,Thank you for your stay with us and for leaving this rate from it. very glad to see that you have enjoyed your stay and leaving us a nearly full rate.We hope that you will choose us again for your next trip and have an even better experience.Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

sondre

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Good, cleaning was a bit bad. Used the same towels and sheets over again.
2023년 7월에 6박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Sondre,Thank you for your stay and for leaving this rate and review after it. We will have in mind your comment about the cleaning and do our best to see how we are able to improve ourselves.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Runar

2023년 7월에 9박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Runar,Thank you for choosing vistasol for your stay and for leaving this nearly perfect rate.Hope that you enjoyed your stay and that you consider us again for your next trip.Kind regards,Sandra MorénQuailty Manager

6/10 - 괜찮아요

Callum

2023년 7월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 8월 1일
Dear Callum,Thank you for your stay and for leaving a rate after it.We hope that you enjoyed your stay and that we will welcome you back again for an even better experienceKind regards,Sandra Morén

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
Food not so great & took ages to arrive
2023년 6월에 4박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear guest,Thank you for your stay and for leaving this nice score after it and for letting us know about your view about the food. we will send this further and do our best to improve ourself. Hope that you come back again for your next trip.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Claudio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 8월 1일
Dear Claudio,Thank you for choosing us for your stay and for leaving us this nearly complete rate.Hapoy to see that you have enjoyed your stay and we hope that we will welcome you back again for your next trip.Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Jo

2023년 6월에 5박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Jo,Thank you for choosing Vistasol for your trip.Hope that the stay was nice and for the future you will chose us again.Kind regards,Sandra MorénQuailty Manager

8/10 - 좋아요

Håvard Sirekrok

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Håvard,Thank you for your visit and for giving us this nice score.Hope the stay were pleasant and that you will visit us once again soon!Kind regards,Sandra MorénQuality Manager

8/10 - 좋아요

Emilia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 6월에 7박 숙박함
답변 제공: Sandra Morén, Quality manager 님, 2023년 7월 28일
Dear Emilia,Thank you for your stay and for leaving us a nearly perfect score. We hope you had a good stay and that we will be considered once again for your next trip.Kind regards,Sandra MorénQuality Manager

6/10 - 괜찮아요

Helen

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Apartment located in Magaluf with nice beaches and many good restaurants. Property is popular among many young heavily drinking party people and noise is non-stop until 5-6 o’clock in the morning. Many items in the unit have been broken: coffee machine, hair dryer, toilet leaking, bathroom ceiling leaking from units above and flooding the bathroom, ants by the sink. Parking is on site. Building located up a steep hill.
답변 제공: Sandra Morén, Quality manager 님, 2023년 6월 16일
Dear Guest,Thank you for choosing us for your stay and for letting us know about your experince.we can see that we werent fully able to fulfill your expectations. I do hope that you spoke with the reception about the problems you find in the room so they were able to help you as its what they are there for. we will also make anote to the cleaning ladies to have a better look on things that needs to be changed. apologize for the miss comunication about the SPA as it cost 10 per person. we do hope that in the future you will come back to us and see all of the improvements we done thanks to all of the comments from our guests, and that you will have a better experience.Kind regards,Sandra MorénQuality Manager