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키 밀 호텔 & 스파 여행 후기

4 out of 5
키 밀 호텔 & 스파
Church Road, Stow-Cum-Quy, Cambridge, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 463개 이용 후기 중 181개" "
평점 8 - 좋아요. 463개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 463개 이용 후기 중 79개" "
평점 4 - 별로예요. 463개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 463개 이용 후기 중 14개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

JIYOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 깨끗한 호텔
주변 풍경이 일단 너무 예뻣고, 객실도 나름 만족합니다.

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, out the way, quiet and well looked after.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jameelah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 26박 숙박함

6/10 - 괜찮아요

Bethanie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Having previously lived in the area The Quay Mill has a luxury reputation which is reflected in it pricing. We were back visiting for a wedding a decided to ‘Treat’ ourselves with a 2 night stay. Whilst the grounds are beautiful and the leisure facilities are good (Although the jacuzzi was out of order), we found overall our stay fell below our expectations. The pillows in our room were terrible and the replacements that eventually arrived from housekeeping were not much better. return had accessed the room to replace the pillows but didn’t top up tea/coffee or replace dirty cups. We paid for breakfast our first morning, but it was very chaotic with hot breakfast orders being muddled between tables (having waited a long while for it). At no point were we checked on by waiting staff -offered additional drinks etc. And the continental buffet was not being topped up (not apple or orange juice topped up in the hour we were there). So decided to head to The Pantry, nearby in Newmarket the following morning. None of these things are deal breakers and would have been written off had we been staying at a budget chain. Sadly I don’t think we would return for the price we paid.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Joelle

단체 여행
The staff members, from reception to dining, were friendly but completely untrained and inept in customer service. Example: when we arrived early and asked to check in, we were told we were too early. There was no explanation for when we might be able to check in. At the bar-area restaurant there was haphazard table service. We had to keep asking for cutlery, serviettes, etc. The property itself needs upgrading, and cleanliness was not where it should be. When I told reception that our room was clean but hadn’t been vacuumed, there was very little response. The spa was similarly average. The flotation treatment was relaxing (it felt like lying still in an inflated hammock with an eye pillow on) but there was next to no massage, so I felt the description was misleading. When this was raised, there was no answer from staff. The staff all seem apathetic, like they’re just barely coping, and the lack of management can really be felt.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Stewart

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lunch, dinner and breakfast at this hotel could not be faulted. A varied menu is available and the food was delicious. The Water Mill restaurant is a charming location for an intimate lunch or romantic dinner. The Bar Manager, Peter Gebura was charming and went out of his way to make us feel both welcome and well attended. However, some areas of the hotel are in need of both maintenance and updating. Further attention should also be paid to room cleaning. In our case, the walk-in shower should have received more work. The hotel was by no means busy during our visit and there therefore did not appear any excuse for not cleaning the shower room properly.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Doug

별로예요: 숙박 시설 상태 및 시설

10/10 - 훌륭해요

peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place we went to see my son in his first boxing match that was in their grounds.Amazing
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
we stayed in room 7 in the main building past the breakfast room and up the stairs a good size room with a good size bathroom that was a bit cold it had two sinks the first one blocked it drained slow the shower head had to be held in place or it would keep falling down the toilet you have too keep pumping the handle to get a full flush and the tv timer was set two hours a head so you could not use the TV guide I did mention it to reception but nothing can be done on the weekend no maintenance people there are the thing I would expect to find in a motorway service lodge when paying £55 pound a night not at a hotel like this where you pay £150 plus a night NOT GOOD ENOUGH
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Tony

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a huge amount of dust built up behind the tv it was disgusting and made me sneeze . You could hear every vehicle that drive by the other side of the window . Not worth the price at all . Dirty carpet , dirty chair . I would not recommend at all

6/10 - 괜찮아요

Tom

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel missed the turning to start with!!,I booked an executive double room extras that were included were big flat screen TV and private hot tub,neither of which existed in this room!!,not sure who’s at fault the actual hotel or hotels.com. The evening meal took 40 minutes to arrive and was Luke warm and some of it cold,they were very busy but for how expensive it is the food was slow and cold.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michaella

연인과의 여행
좋아요: 편의 시설/서비스
Good stay, nice and quiet, the spa was wonderful, great opening times and bever to busy. Pool, jaquzzi, steam room, sauna and gym all free to use by guests! This is definately the best part. Room was nice and clean but could do with being updated and freshened up if you are picky but was warm, comfortable and quiet for our two night stay. Didnt eat at the hotel so cannot comment but what we saw looked nice. Overall pleasant stay and would stay again
2024년 1월에 2박 숙박함

8/10 - 좋아요

Neil

2024년 1월에 1박 숙박함

8/10 - 좋아요

Ross

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Clair

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Welcomed on arrival by reception. Room was roomy but very cold. Could do with a refurb and sealing the windows in the main house to stop drafts. Dinner was lovely but breakfast was very poor. Coffee was dreadful! Food not very appealing at all.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Clare

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

DAVID

좋아요: 직원 및 서비스
별로예요: 청결 상태
Amazing Staff but the hotel is a little tried and needs a make over
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Gwen 님, March

별로예요: 청결 상태, 직원 및 서비스
Only stayed as i was at a Christmas dinner event. Pre ordered the menu. I'm a vegan and they had 3 months notice. I was given bacon soup, something in a cream sauce and then the cheese plates Would i come again. No! Not just coz of the food but also the atmosphere. The bat was 19:00- 01:00. They closed the bar 12:00. Not for me again! This cost £75 ! Waste of money! Ll
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I used this hotel as I was visiting my son and his family who lives nearby. I only used it to sleep as my meals were taken with them.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Alison

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

shaun

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Yin Man Apple

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay
Lovely overnight stay. Staff were very friendly and helpful. Had a lovely dinner and a great choice for breakfast.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ordered strawberry eton mess with shards of merengue it came as a hard basket full of raspberries that I detest, mains were delicious, as I had no desert tried to order room service later on only to be told they had closed even though menu in room said it was available until 10pm this was at 9pm. Fire alarm went off at 3:45 for about 10 seconds.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my brief stay here. Will consider booking again when in the area.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Tim

좋아요: 직원 및 서비스
별로예요: 청결 상태
There was a lot of dust in the room. On the lights of the bedside tables there was that much dust that you could write your name in.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ian

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Absolutely terrible
Really noisy next to motorway, terrible food, staff no idea what they are doing as far as I can tell. Worst place I’ve stayed in a long time. They even invited people to come and look around my room while I was in it for my belongings
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
Freezing cold room. Everyone else I knew who stayed experienced the same.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and staff
Comfortable hotel with nice clean rooms. Nice location and quiet despite being near A14 Staff very friendly and helpful Lovely breakfast; restaurant looked very nice but can’t comment on the food as we didn’t eat there
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Francine

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Anita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

James

2023년 10월에 1박 숙박함

8/10 - 좋아요

Jodie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good access and parking and comfortable bedrooms Breakfast buffet a bit limited
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Derek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Very nice hotel, unfortunately spa bath did not work and very, very limited food choice.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Michael

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food and beverage way overpriced.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Carine

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Mahmoud 님, CARY,

좋아요: 청결 상태, 편의 시설/서비스
Not as it showed on the picture
2023년 9월에 3박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

James 님, Walton

좋아요: 청결 상태
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Hazel

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful friendly staff, I felt so welcome. The facilities on site are fantastic, lots of options and lovely walks nearby in the countryside. The room was very clean, comp tea/coffee/biscuits /water, didn’t need anything more. A perfect escape.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Terri

연인과의 여행
좋아요: 편의 시설/서비스
Had a lovely stay here last night. The staff were amazing and the lamb we had for dinner was the best lamb we’ve ever had. The gym and spa were brilliant too. We will definitely be back.
2023년 9월에 1박 숙박함