리셉션

오턴 홀 호텔 & 스파 여행 후기

3.5 out of 5
오턴 홀 호텔 & 스파
The Village Orton Longueville, Peterborough, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 738개 이용 후기 중 352개" "
평점 8 - 좋아요. 738개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 738개 이용 후기 중 73개" "
평점 4 - 별로예요. 738개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 738개 이용 후기 중 17개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleased with everything apart from finding our car badly smattered with bird droppings at breakfast. Reception provided me with water etc to give the car a bit of a clean. We’ll try to avoid parking under trees next time we stay!
2024년 3월에 1박 숙박함
답변 제공: Guest care Manager 님, 2024년 3월 25일
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon! Kind regards,Orton Hall Hotel & Spa

8/10 - 좋아요

DIAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Stayed one night for a business trip. Staff were great. Beautiful building and grounds, good breakfast selection with decent coffee. The only downside was how loud and echoing the staircases and fire doors are.
2024년 3월에 1박 숙박함
답변 제공: Guest Care Manager 님, 2024년 3월 18일
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon!Kind regards,Orton Hall Hotel & Spa

10/10 - 훌륭해요

christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice location
2024년 3월에 2박 숙박함
답변 제공: Guest care Manager 님, 2024년 3월 13일
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon! Kind regards,Orton Hall Hotel & Spa

2/10 - 너무 별로예요

Marta

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On 04/02/2024 Breakfast staff was very rude,we booked 1 family room for 3 and and one room for two,she accused my of coming back my kids twice to eat when I was waiting for them to get ready downstairs, my kids after refused to eat any food...no tea or coffee was offered....I was thinking breakfast was included in price!.....I requested nice windows view...was in cemetery, room was full of dust and mosquitos, furniture damaged, behind the bed I found receipt from 05/01/2024.for family of 3 for 2nights a had only 2 toilet rolls,on the windows I found many spiders web and dry spiders ,as a disable person I was given room upstairs, which make me difficulties to get in there.all other staff really nice and friendly,in the dinner restaurant I wasn't offered dinner table due to no space when was dinning area been busy,and wasn't clean.
2024년 2월에 2박 숙박함
답변 제공: Guestcare Manager 님, 2024년 3월 1일
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. we always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.we will be in contact to discuss your feedback further Kind regards,Orton Hall Hotel & Spa

2/10 - 너무 별로예요

Andreas

답변 제공: Guest care Manager 님, 2024년 3월 3일
Thank you for taking the time to complete the survey about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.Kind regards,Orton Hall Hotel & Spa

6/10 - 괜찮아요

Roger

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The spa is great, but the hotel is awful - tacky as only a Best Western can be, with a breakfast that was embarrassingly bad (and mostly not what we ordered).
2023년 12월에 1박 숙박함

8/10 - 좋아요

richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Richard

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Louise

2023년 12월에 1박 숙박함

4/10 - 별로예요

Phil

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Won’t stay there again
Thin walls and noisy rooms. Very friendly wait staff in restaurant but extremely slow to get the food. Overall the hotel looks dirty.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great bed, lovely staff - noisey functions
Generally a great stay - staff were lovely and helpful. Room was clean - bed was very comfortable. My only criticisms would be that the spa is very aged looking - the steam room had backed up and black water coming up through it and there was a lot of rust - it just looked a bit shabby. There was also a lot of Christmas parties near my room which meant things were quite noisey until midnight and really drunk women sort of shouting around the place.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at a great price.
A very pleasant and comfortable 1 night stay. Great value, lovely pool and aqua facilituies. Room was large and comfortable. Also breakfast was excellent. The setting was delightful all around the historic hall.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mindaugas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Je
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Classic hotel
Old classic building, a little too warm for me no air conditioning but great food, service and clean and comfortable rooms.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guestcare Manager 님, 2024년 3월 1일
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. we always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We Hope to see you at Orton Hall Hotel & Spa again soon!Kind regards,Orton Hall Hotel & Spa

10/10 - 훌륭해요

Steven

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Helen J

2023년 12월에 1박 숙박함

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great hotel in a fantastic location. Parking plentiful and free. Free WiFi. Warm and quiet accommodation. Very spacious room and ensuite. Staff very friendly and accommodating. If I'm being picky...The one tiny thing that let it down was the room was a bit dated and worn out. It could do with a refresh and a tiny bit of TLC. However, that's a very minor point in what was a very comfortable and easy overnight stay.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great all round experience. Staff very friendly and helpful. Hotel is very warm especially the rooms but fans provided
2023년 11월에 2박 숙박함

8/10 - 좋아요

Claire

2023년 11월에 1박 숙박함

8/10 - 좋아요

Lee

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mohamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Tom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

8/10 - 좋아요

Ellie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and pleasant
A very comfortable stay at a lovely and reasonably priced, conveniently located hotel.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice old world hotel
This is an old world type of hotel. Staff are all friendly and everything is reasonably clean. The main reason for 4 stars is that the toilet in my room smelt like something was dead in it.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Rajesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the heritage four poster room, it was warm and the bed was so comfy. Food at the ramblewood inn was delicious, was lovley to relax at the spa for a few hours too
2023년 10월에 1박 숙박함

8/10 - 좋아요

Melanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lucie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great pool
Hotel was lovely and pool was fantastic. All staff were friendly and looked after our food requirements
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Paul

좋아요: 객실의 편안함
별로예요: 청결 상태
Sadly will not now consider this as wedding venue
Room was ok tho dirty cushions on bed,room very cold but staff offered mobile radiators....but in thecend not needed as radiayor fixedcwhen we came back to room. Inhouse pub was lovely,spa pool was lovely if a little tired but jacuzzi ,steam room and pool all very good Breakfast which we paid for separately was very disappointing. My wife has gluten intolerance which we stated twice and yet they gave her breakfast with hashbrowns and black pudding - both of which were not gluten free. My breakfast,though large had inedible sausages and black pudding which were both rock hard solid. For this reason we will not consider this beautiful looking but tired setting. Very reasonable value for money but very let down by lack of attention to detail on dietary requirement which could of led to serious illness and my breakfast being largely inedible..... A very big disappointment
2023년 10월에 1박 숙박함

8/10 - 좋아요

russell

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ander

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

karen

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great stay in a beautiful, quiet setting. One of our party had mobility issues and the stairs were difficult to the upper levels. Anyone with similar issues needs to be aware of this before booking.
Orton Hall from the parking area.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Molly

별로예요: 직원 및 서비스
The room I was initially placed in was not clean / bedding had stains, hairs in bathroom & floor not hoovered. The receptionist swiftly changed my room, to one that was satisfactory, however the bed was not a King Size as advertised. The spa is lovely. Very relaxing and great amenities. The gym however is just a tiny room with a few treadmills. So don’t be fooled. I also ordered room service several times and the consistency of portion sizes, quality of ingredients etc differed every time. I left on my last day with food poisoning - over all a bad experience.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Michael L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in a beautiful location. Quiet, safe, comfortable. On-site restaurant served great meals. Pleasant, friendly staff.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Neil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay. Just beware where you park as the birds have a field day covering your car in droppings!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had been before and it is a convenient stop on our way home from Yorkshire. Pleasant rooms and friendly staff
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Although a little run down in places it was a lovely hotel. We took the children as a surprise night away and they loved it. The family room was massive. It was very warm but they did provide a fan. The pool facilities were good but could only go for an hour and we had to book. I understand it was the holidays but when we were there it was very quiet. Breakfast was good but there were no allegens listed which made it difficult for me as i have a dairy allergy. Overall it was a lovely hotel and we would stay again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not first visit and will be back
Luxury room ans spa facilities
2023년 9월에 1박 숙박함

8/10 - 좋아요

Glyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Maureen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely and green surroundings and convenient location
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Carl

2023년 9월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely will be returning
Second visit to this hotel and will definitely be going back. Love the spa, jacuzzi particularly warm and powerful, just wish it was bigger
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Stephen

2023년 8월에 1박 숙박함
답변 제공: Orton Hall Hotel Team 님, 2023년 8월 29일
Hi Stephen,thank you for taking the time to rate your previous stay with us. We are somehow sad that it did not have seem to have matched your expectations but are unsure as to why. We would be grateful if you could reach out to us to provide us with more detail which we are sure will assist to make improvements.

6/10 - 괜찮아요

Sarah

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel felt tired, staff were pleasant enough. It was disappointing that dogs were £15 extra and not welcome in the restaurant. Had a ground floor accessible room because of the dog, felt rather institutional. Wouldn’t go back.
2023년 8월에 1박 숙박함
답변 제공: Orton Hall Hotel Team 님, 2023년 8월 29일
Hi Sarah,thank you for your feedback about your recent stay. Whilst love accommodating owners with their four-legged friends, you may appreciate that this involves additional cleaning procedures that have to be adhered to for all of our guests to receive a clean room. We also welcome dogs in the pub and can arrange a table for breakfast with your dog in our lounge area.