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포에츠 하우스 여행 후기

4 out of 5
포에츠 하우스
40 - 44 St Marys Street, Ely, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 322개 이용 후기 중 228개" "
평점 8 - 좋아요. 322개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 322개 이용 후기 중 17개" "
평점 4 - 별로예요. 322개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 322개 이용 후기 중 3개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Alan

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: . 님, 2024년 2월 25일
Alan, thank you for staying with us at Poets House! I hope we can welcome you back sometime in the near future.

8/10 - 좋아요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

8/10 - 좋아요

Maureen

2023년 9월에 1박 숙박함
답변 제공: Poets Team 님, 2023년 10월 25일
Thank you Maureen, we hope to see you again soon!

8/10 - 좋아요

Mrs Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff always very friendly and helpful. Helped us a lot with room and parking
2023년 8월에 1박 숙박함
답변 제공: Poets Team 님, 2023년 10월 25일
Thank you for your lovely comments - we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a lovely stay at Poets House recently. Gorgeous room overlooking the front. Staff couldn't have been more friendly and helpful. Food delicious.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

adhnan

2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Olga 님, Flushing

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful town across from cathedral
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Karen

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Pat

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a gem. It is quaint and elegant, but has every wonderful contemporary amenity. So comfortable and an amazing staff. We enjoyed the restaurant. Great access to the cathedral and museums, can walk down to the river. Shop at the antique market or some sweet little shops downtown. Highly recommend.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice, well-run hotel in city centre. Staff are lovely. Food is good if not Gourmet/great but the rooms are lovely. Perfect location too
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Suzy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely overnight stay
Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing!
Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
taking a breather
an overnight on a longer trip - perfect place to relax and recover
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant Stay
The location was stunning, staff fantastic, high quality food. This was a exceptional place to stay, room 16 had wonderful views and amenities.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Denis

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

Amanda

2023년 5월에 1박 숙박함
답변 제공: Gabriela 님, 2023년 5월 12일
Dear Amanda,thank you very much for your rating. Looking forward to welcome you back.

8/10 - 좋아요

John

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Conveniently placed forfacilities in Ely
2023년 4월에 1박 숙박함
답변 제공: Gabriela 님, 2023년 5월 12일
Dear Allen,thank you very much for your 5 star rating, We really appreciate it! We are looking forward to welcome you back.Thank you.

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel and garden area. Perfectly situated to visit all of Ely in a day.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, but ……
My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.
2023년 3월에 1박 숙박함
답변 제공: Gabriela 님, 2023년 5월 12일
Dear Barbara,Thank you very much for taking time to share your feedback with us. We are sorry to hear that your experience at our hotel didn't meet your expectations. We take the feedback seriously and we will use your comments to improve our service and facilities.We apologise for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service and we are disappointed that we fell short on this occasion. We will be sure to address the issues you raised with our staff and management team to ensure that we are providing the best possible experience for our guests.If you would like to discuss your experience further, please do not hesitate to contact us directly. We value your feedback and hope to have an opportunity to welcome you back in the future and provide you with the excellent service that we are known for.Thank you for choosing our hotel.Best regards,

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Reception 님, 2023년 3월 13일
Thank you for leaving your super rating from your stay with us at Poets, your feedback means a lot to the Poets team and we hope we can welcome you back soon!

10/10 - 훌륭해요

pete

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

8/10 - 좋아요

Max

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel and Ely - 5 Star
Quality hotel in Ely in perfect location. Good bar and hotel food. Amazing breakfast. Car parking is offsite in public car park with private section with barrier. No problem with leaving my Jaguar F Type parked for 2 days.
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Kaireen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a lovely stay in this boutique hotel. Very friendly staff and situated with a view of the cathedral and within a short walk to the city centre, shops, pubs etc. would definitely recommend.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for visiting Ely Cathedral
There was a bath tub IN the room!
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Excellent service, a wonderful place.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Edward

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Keith

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

CJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Amelia 님, 2022년 7월 29일
Thank you very much for your 10 out of 10 review for Poets House. We look forward to seeing you again Kind regards The reception team at Poets House

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a very nice hotel in a great location, directly opposite the cathedral. The bar area and breakfast were very good and the room was clean and spacious. There were a couple of small issues with the servicing of the room (towels etc) but these were sorted quickly when raised. All the staff were friendly and helpful but I must mention Jordan on reception whose customer service during our stay was excellent.
2022년 7월에 3박 숙박함
답변 제공: Amelia 님, 2022년 7월 29일
Thank you so much for your lovely review of your stay at Poets House, especially your mention of Jordan which she will be pleased to hear about. We look forward to welcoming you again. Kind regards The reception team at Poets House

10/10 - 훌륭해요

jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Amelia 님, 2022년 7월 29일
Thank you for rating Poets House a 10 out of 10. We look forward to seeing you again. Kind Regards, The team at Poets House

8/10 - 좋아요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay at Poets House. Highly recommend it.
2022년 6월에 1박 숙박함
답변 제공: Amelia 님, 2022년 7월 29일
Thank you for your review, we are pleased you enjoyed your stay. Kind regards, The team at Poets House

10/10 - 훌륭해요

Ian

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Edwin

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

James f

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely place to stay
Lovely venue in Ely and the hotel and its staff were very friendly.
2022년 5월에 4박 숙박함

6/10 - 괜찮아요

Rosa

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Lovely building but service underpar
Stayed with friends for a wedding nearby. Whilst we really enjoyed our stay the service was very hit and miss. Whilst sat in the garden staff muddled up orders bringing the wrong drink and food to wrong tables. At breakfast the next day we were told we couldn't have a hot breakfast as only one chef was working despite being seated on time and having pre paid. The staff did relent but only after pressure. On the plus the room was nicely done and well maintained.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flying visit
The room was clean & tidy Staff friendly & helpful Food was excellent Limited parking on site, however off site free parking available and not to far to walk. Ideally situated with easy access to the cathedral & other tourist sites.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel.
Absolutely fantastic. Comfy bed and lovely room and sumptuous bath. Only one thing that let it down slightly, was that there was no milk available with breakfast on one of the days even though a convenience store is only a few doors down the road! But still, breakfast was lovely.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best bathroom
Amazing room, very comfortable hotel.
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Tim

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Val

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing break
Great location for exploring Ely also a lovely smart hotel and very helpful staff to make you feel very welcome. Only downside was we had a radiator in the bathroom that was so hot was like being in a sauna but they are planning to get new thermostats. Lovely view of the cathedral from our window Breakfast was very good but some other meals were hit or miss. Would definitely stay again really liked it. The restaurant across the road The Old Fire Engine House is a must to go to but must book well in advance.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at a great hotel
Very pleased with the room, decor and in particular the staff are friendly, attentive & food at dinner was delicious.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely worth a visit
We love Poets House, this was our third visit & it wont be our last.
2022년 1월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall excellent
Amazing, large, clean room with all amenities as you would expect. A nice touch was the card wishing us a happy anniversary. Breakfast was a little bit of a let down though..my only gripe.
2022년 1월에 1박 숙박함
답변 제공: Reception 님, 2022년 1월 20일
Thank you for your review, I will pass on your comments to the team. Apologies with regards to breakfast, it would be great to hear your feedback and what we could improve on. Kind regards Reception Team