Excellent staff, from front desk, housekeeping, to maintenance every single person was incredibly polite, professional, and helpful. Property is a bit dated but well maintained, the ignorant people smoking dope in the hallway or on their patio made it reek! The pool needs to be fixed, the bottom of the skin is wrinkled and a tripping hazard. The hot tub is permanently closed. Other than the pool and dope smokers I would recommend this hotel to anyone coming to Campbell River. You need to decide if swimming is needed or if you are okay with the stench of skunk weed in the morning and at night.