Just returned from Occidental Tucancun. Let's start with the positivies! The view and beach front is great. We had a couple staff that made our stay a little better. Pablo the bartender was so friendly and welcoming! Maria, the server that walked around pool side all day and was amazing. Will at the front of the resort. He was very helpful. That about sums up the positives. Now for why we will NEVER return.
1. Staff-Not helpful or do not care. Just rude.
2. We had two rooms and came with another couple who had two rooms and we had to reprogram our key cards constantly.
3. One of the rooms, no air!
4. Two of the rooms had no cold water, what does that mean, no toilet, or showers until this was fixed.
5. Upon arrival, one of the rooms given was not even cleaned from the last guest.
6. Elevators not always operational and smelled like puke.
7. All areas, public bathrooms, pool area, dining, not properly cleaned.
8. To use an umbrella, you had to locate a pin to open it and they do not have enough for the amount of umbrellas and when you ask for one they laugh at you and basically say they are around ? Like what? They were so RUDE.
9. The food! OMG, so absolutely disgusting! 4 of the 8 travels had the diarrhea and major stomach cramps. Not sure what from but....
10. Rooms/resort are so dated and tired.
It was spring break week with a bunch of kids and noise, that was NOT even a concern at all.
Just say NO! Go somewhere else!