I'm having hard time finding something that I liked about the Hotel.
First, the hotel is not friendly for kids with stroller, the ramps are enough in the lobby but not around the pool area. So, you need to go around and walk long distance if you need to go from area to other around the pool.
The drinks are served in plastic cup that are NOT disposable, and clearly these cups are not washed properly. They are visibly dirty.
The check in and check out process is super complicated, first they will take your bags at the door and they give you a small ticket, after check in they will give you another ticket to go back outside the hotel to give to the bell boys so they can take your luggage to your room. Then, it is on your own to find your room, the directions given to the room are not enough and not clear, there is one elevator for the building and good luck to you in finding it. The room numbers at the bottom of the building are written in a small font that you can barely read ( if you find the sign).
Long line at check out at 7 AM and only one person available, no special treatment for what is called VIP Expedia guest, everyone is the same. The bell boys called us one day before our departure to confirm pick up time for our luggage, then next day no one showed up and we had to called them again to send someone and were told that we dont have a reservation. We are almost gonna miss our transportation back to the airport because of them.