The resort is clean, but the inside corridors leading to the guest rooms have a moldy smell. They state that they are a “green” facility and this is why they only provide clean towels and general housekeeping every other day. I requested a room refresh and advised I would be leaving a tip on the dresser but no one came and after a long dusty day at Chichén Itzá, I had to wait 30minutes for clean towels.
Food: To start, you can’t make reservations for dinner in advance or at the start of your stay. I had to set an alarm to be on the app at 8:55am to reserve a table at exactly 9am and even then the reservations were all gone. The breakfast and dinner buffets were soggy and cold and overall this resort has the worst food I have ever experienced in Mexico! At the Brazilian place they make you go to the buffet and then bring skewers with bring bread, chorizo, pork, and sirloin to the table about 10 minutes apart in that order. I believe they are trying to fill you up so you eat less of the expensive options. They do not have orange juice instead they serve tang and there is no cream for coffee. The drinks are weak despite giving a nice tip. There are a LOT of stairs! Stairs to the restaurants, to the pool, to the lobby. If you have difficulty with stairs, this is not the resort for you! The service was not there for us, we were two woman traveling without our husbands and it seemed to make a difference. Overall this is not a great resort for the money!