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리우 팔라스 라스 아메리카스 - 어른 전용- 모두 포함 여행 후기

4 out of 5
리우 팔라스 라스 아메리카스 - 어른 전용- 모두 포함
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 3726개 이용 후기 중 2465개" "
평점 8 - 좋아요. 3726개 이용 후기 중 773개" "
평점 6 - 괜찮아요. 3726개 이용 후기 중 263개" "
평점 4 - 별로예요. 3726개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 3726개 이용 후기 중 129개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

2/10 - 너무 별로예요

JongJun

2021년 12월에 3박 숙박함

8/10 - 좋아요

Janet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and clean. My only issue was the icemaker on my floor was empty and i was not told upon check-in that i use my card key to control lights in the room.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Marcaline Sue

Absolutely best food and service hands down. Rooms super clean housekeepers super nice. Front desk super helpful and nice. Love wide area pool access beach is fabulous
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Stephen Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was absolutely amazing!!! Highly recommend this place for awesome food and no kids :) I will go here again for sure 😀
2024년 3월에 5박 숙박함

8/10 - 좋아요

Jessica Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach at RIU Palace was beautiful and clean; calmer than at other hotels we’ve stayed at on that strip. The nightly entertainment was usually really fun, but goes on until after 11pm, and no way to avoid hearing it. The rooms are fine- clean but out-dated, which we had anticipated from other reviews. Only 1 outlet in the bedroom, which was surprising. My husband has a CPAP so that’s all that could get plugged in. In my opinion the drinks were rather weak and tasted very sweet-reminded me of mixes you’d buy at a liquor store. The beer and the espresso martini were our favs. Food was good, but we got tired of the same things all day everyday for a week. There was a lot to choose from, but it was always pretty much the same selection- typical for all-inc. Lots of fresh fruit and great omelettes in the morning. Sometimes a crepe station at dinner. I loved the Capuchino cafe in the lobby for coffee and desserts. One thing that really bothered me was that a lot of people were smoking outside of the designated smoking areas and nobody from the hotel was saying anything. There are signs posted, and plenty of RIU employees walking around all the time, but nobody did anything about it. There’s nothing like sitting by the beautiful ocean and having smoke waft in your face…or stepping on cig butts in the soft white sand. Overall I would give this stay a 4/5. It was a great beach, clean, and good shows. A little too loud, some smoking, and so-so drinks.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Ronald Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service. Great beach. Huge variety of food. Beautiful property.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Richard George

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the beautiful ocean front room, restaurants and activities to the amazing staff themselves I could not have chosen a more imcredible place to stay. I would recommend Riu Palace Las Americas to EVERYONE
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Eric 님, Frisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was plenty of space, we didn’t feel crowded. Food/Service was excellent as well.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The infinity pools are beautiful and the restaurants has good food and excellent service.
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear Patricia,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Robert 님, Harrison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was probably one of the cleanest properties I've ever stayed at. The staff was constantly cleaning and picking up anything that was dropped. Excellent!
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear Robert,Thank you very much for your excellent review.It was a pleasure to have you stay with us and we are delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back to any of our facilities many more times.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely enjoyed my stay here. Everyone was so welcoming and sweet and they made have the most special 21st birthday. 10/10, I absolutely recommend this place to anyone going to Cancun
2024년 3월에 3박 숙박함
답변 제공: Hotel Riu Palace Las Américas Online Reputation Ma 님, 2024년 3월 27일
Dear Christina,Thank you very much for your compliments, our reward is your kind review with the confirmation of a job well done.We hope you visit us again soon.It was a pleasure to host you, Christina.Lovely Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

2/10 - 너무 별로예요

Eldar

좋아요: 직원 및 서비스
2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Nykia

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
This resort food was horrible, the staff never told us how to redeem $350 credit. There was a huge cockroach that ran under a room door. When reported they told us that was normal
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear Nykia,Thank you for your comment,We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.Regarding insects, let us tell you that we constantly fumigate all areas of our facilities, following strict protocols and regulations. It happens sometimes that fighting against nature, we hope you understand, is not feasible.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole vacation was wonderful. The suite was amazing The property was so beautiful and clean. The staff were ALWAYS smiling. The buffet had so many delicious choices. No reservations were needed at the restaurants and the 6 of us were always seated right away.
2024년 3월에 7박 숙박함
답변 제공: Hotel Riu Palace Las Américas Online Reputation Ma 님, 2024년 3월 27일
Dear Deborah,We cannot thank you enough for your fabulous evaluation.We will pass on your ratings to our staff.It is fantastic to learn you had a good time. We would love to welcome you again soon.Warmest Regards, Deborah,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

LIJIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and the staff there is amazing!
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear Jeff,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

Kenneth

가족 여행
좋아요: 편의 시설/서비스
Beautiful place very clean activity group very nice and fun plenty of places to eat and very good
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear Kenneth R,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Michael F

가족 여행
They have a full staff for the grounds and every event
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 26일
Dear Michael F,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

DENNY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice overall except for the food options.
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 26일
Dear DENNY,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

6/10 - 괜찮아요

David Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beach and staff were excellent. Food was very good. Room conditions are dated and very musty. The first room we had was moldy, and the air conditioner was not working properly. We notified the staff at 2 AM in the morning and that day we were moved to a cleaner room.
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 27일
Dear David Michael,Thank you for choosing us and for sharing your review.We are happy to hear you enjoyed the beach area, the food and the staff members attentive service, however, it is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Bradford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the property. Third time staying at the RIU. Always a clean property with friendly staff. Really good food in the al a carte restaurants. Love the property’s location north of Punta Cancun and facing north toward Isla Mujeres: it really seems to minimize concerns with sargasso. The property is also convenient to shopping.
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear Bradford,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful and elegant place to stay!! Will definitely return!
2024년 3월에 7박 숙박함
답변 제공: Hotel Riu Palace Las Américas Online Reputation Ma 님, 2024년 3월 27일
Dear Krystal,Thank you very much on behalf of our staff.We love to learn our valued guests had a nice time, we are very thankful for your fantastic ratings.And we wish you a very happy day, Krystal!Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Kenneth R 님, fort recovery

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 6박 숙박함

6/10 - 괜찮아요

Charlie Leeanna 님, Pipe creek

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Food wasnt great and the drinks were gross
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear Charlie Leeanna,Thank you for sharing your feedback with us! We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectations.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Yolanda Margarita Garduño

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Que el personal de la propiedad que se encuentra entre los dos hoteles RIU palace y Cancún no explica el motivo por lo que no se puede cruzar por esa propiedad solo indica de mal modo que está prohíbo el paso
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Apreciada Yolanda Margarita GarduñoGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.No albergue ninguna duda, que realizaremos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientes.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

John Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스
I have stayed at this RIU t 3 times now. Always good but now I found the following. Ice Machine on our floor did not work, Facilities seems to be in need of repair.
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear John Andrew,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Las Américas. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Cody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome!
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear Cody,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Germinio 님, Vancouver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has the highest quality of service and food and it has crystal clear water. Has a lot of fun activities you can enjoy and a variety of drinks to try and enjoy. Buffet has a very good service (especially Isai)Riu Palace Las Americas. THANK YOU 😊
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear Germinio,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

4/10 - 별로예요

JT

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, safe and clean. Staff was nice and work hard.
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear Stacy,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

ANDREAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view and service amazing
2024년 2월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear ANDREAS,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Jeffrey John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Niwaz Kaur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went with my boyfriend and had a great time. 10/10 recommend, steak house was the best restaurant!
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear Niwaz Kaur,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was incredible! We couldn’t have asked for better. The facilities are beautiful. And the beach… gorgeous white sand, blue water. Pools are great. Lots of chairs in both sun and shade.
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear Tracy,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Soroosh Abodiyat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and it has amazing variety of beaches ( just plain white sand and a variety of reefs for those that want to go snorkeling without having to go too far).
2024년 3월에 8박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear Soroosh Abodiyat,thank you for your very positive comments.We hope that, you will choose to spend a few days with us again soon and, thus, live a new unforgettable experience.Kind regards, Hotel Riu Palace Las AméricasOnline Reputation Manager

6/10 - 괜찮아요

Devan

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
What can I say? Spring break and this resort had a lot of loud, drunk spring breakers. Food was average as expected with a lot of all inclusive resorts. Facility was clean and staff was extremely friendly and helpful. Air conditioning in room was a joke. Never cooled off. Property is extremely dated. Loudest resort I have ever stayed at. No sound proofing between rooms at all. Lots of slamming doors and drunk people yelling in the halls all day and night. Worst part of the resort, cannot be understated: thr smell. No joke. The "scent" of the lobby is disgusting. The hallways smell musty. The smell is so overpowering it soaked into every piece of clothing we owned. Overall nice beach and location is great for walking a lot of the hotel zone.
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 19일
Dear Devan,Thank you for sharing your concerns with us!We are sorry to learn that you had a disappointing experience.We do everything in our hands to ensure everyone at our hotel has a great vacation. However, we have no control over each and every guests’ behavior but do try to mitigate disruptive attitudes as much as we can. This hotel in particular is popular amongst a younger crowd because of its location near the clubs and party area. We assure you that we will share your impressions with our management team so that they can follow up on the situation and take action if needed!It is our hope that you will again give us a chance to change your opinion about our hotel.Best Regards, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

olivia 님, Los Altos Hills

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I went there for my college spring break with friends, had a great time. Everything was perfect, great location, nice sandy beach, swimmers bar, never had problem getting beach chairs, great staff. Shuttle service was nice. One minor complaint was the nice restaurants were all booked while the hotel said no reservations only walkins, but how come they were all BOOKED… we could only go to the buffet. I guess we were college kids they turned us away thought we had no money to tip the servers. We had to go out to town one evening for dinner because we got tired of eating buffet.
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear olivia,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

samir

연인과의 여행
It’s very clean. Restaurant are generally very good and the pools are great clean beaches
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 19일
Dear samir,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
V good
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 20일
Dear daniel,thank you for your review of our hotel Hotel Riu Palace Las Américas.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

STEVEN LEE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself was great. The view from the main pool is the best thing about this hotel. The food was fine for an all inclusive. The drinks were always made well and never tasted watered down. The shows were also good. The only issue I encountered was when arriving at the hotel, they told me I was picked for an upgrade to one of their other RIU hotels, which they considered a diamond upgrade. When I arrived to the other hotel, it wasnt a bad hotel, but it wasnt in my opinion, an upgrade. Las americas had the better view, better pool, better area that was walkable to other activities, and the crowd seemed younger in the "diamond upgrade" hotel, which I was trying to avoid. I believe they just overbooked their hotel and was just trying to move guests over to the other hotel to make up for it. I declined their upgrade and went back to Las americas. After discussing my disappointment with them for wasting my time, moving me back and forth, they made up for it by giving my wife a gift for her birthday, which was appreciated. Overall, I would definitely stay there again.
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear STEVEN LEE,thank you for your review. We are glad to know that overall we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Galina Mikhailovna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's very nice hotel. Food was great!
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear Galina Mikhailovna,Thank you for taking the time to write a review of our hotel. We are very pleased to know your positive comments.We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Michael Jay

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful property on one of the beaches in Cancun! The staff is amazing never a bad attitude, treat you like a King. The only issue that I had was on the last night, a small, rude group of college age kids were very loud at the pool late at night, making it impossible to sleep. This started at around midnight and went on for more than an hour. My issue was that the Hotel staff did nothing to get them to be quiet.
2024년 3월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 18일
Dear Michael Jay,It is wonderful to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We would like to apologize that you felt disturbed by some of our other guests and the noise at our hotel. We can assure you that we do everything in our hands to ensure everyone at the hotel has a great vacation. We hope we see you soon again!All the best, Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 - 훌륭해요

Haley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Myself and four other friends stayed here for our spring break, and it was amazing! The staff is incredibly friendly and takes time to get to know the guests. All of the food is delicious - our favorite was the Japanese restaurant. The party pool was so fun and entertaining and where we spent most of our time, and the shows were also awesome! Major creds to the entertainment staff. Our rooms were very spacious and clean and we loved the mini bar! Our only complaint was our AC in our room quit working and also our bathroom ceiling was leaking, but maintenance came and fixed both issues very quickly. My friends and I would definitely stay at this beautiful resort again!
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 18일
Dear Haley,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Mario 님, Bethesda

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, several dinner options (all are great), well maintained hotel and extremely cleaned, a great value for the price
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Sean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
m
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 14일
Dear Sean, Thank you for being our guest and sharing your experience. We are so pleased to see your top evaluation, and hope we have the opportunity to have you as a guest again when your travels bring you back to our town.Yours Truly, Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 - 좋아요

Gregory M

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at Riu Palace Las Americas was great. The staff for the most part was wonderful. Several people at the front desk were not so helpful. I was told that there was no place on the property to smoke. There are 2. One outside the Lounge 24, and one on the top roof deck over the buffet. One on our party lost a jacket. The front desk took out a book and said they had nothing. Later we inquired to a woman at the desk who showed us the box of lost and found. Her jacket was in there. The Krystal, Steak House and the Italian restaurants were excellent, however they do not follow the dress code of men in collard shirts and dress shorts. Smokers beware…. You can only bring one carton of cigarettes into Mexico. If you bring more the country charges you $6.00 per pack tax.
2024년 3월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 14일
Dear Gregory M, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Palace Las Américas! It is also fantastic you appreciated our friendly staff and delicious food selection. At the same time, we are sorry that our front desk did not leave you with a friendly impression, but it is good to know that the jacket you lost has turned up and they could assist you.The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Palace Las AméricasOnline Reputation Manager