2 개의 바/라운지, 풀사이드 바
예약 가능 여부 확인

산도스 칸쿤 올 인클루시브 여행 후기

4.5 out of 5
산도스 칸쿤 올 인클루시브
Cancun, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1405개 이용 후기 중 623개" "
평점 8 - 좋아요. 1405개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1405개 이용 후기 중 207개" "
평점 4 - 별로예요. 1405개 이용 후기 중 106개" "
평점 2 - 너무 별로예요. 1405개 이용 후기 중 114개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Minh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just ok
2024년 4월에 3박 숙박함

8/10 - 좋아요

Tanisha LeJon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The moment we arrived we were treated so wonderfully. Edgar at the front desk made check-in very easy and continued to ensure that our stay was perfect through the week. Casanova at St-Trop was magnificent. Gerardo at Zandos was always smiling! Isa was wonderful and helped us with our excursion... such a sweet and friendly lady, i enjoyed chatting with her :) Esteban at the Japanese restaurant was incredible at putting on a show while cooking delicious food. Abraham and the entertainment staff were so fun and kept everyone in such a good mood. ALL the staff were always working so hard and so incredibly warm and friendly ... The resort was beautiful... the beach is spectacular and well kept, always clean. And the food/drinks were delicious I will recommend this place for anyone looking for a great vacation
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I like the overall stay except the dining experience at the steakhouse restaurant we was tricked in buying a bottle of wine without our knowledge
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property overall was nice but needs a refurbishment. The rooms have dated furniture. The food was average. We were traveling with teenagers and there were no options for snacks, other than a pizza bar at the pool. There are no snacks provided in the room. There is no place to just grab a quick bite, other than the pool bar (which is sit down) or room service. Although poolside service was great, the drinks were not. Poor quality and just average. People reserve cabanas at like 5 AM!!! so there are never any to be had unless you wake up early. We had to get the concierge to book us dinner res as the app told us there were none available, even though there were open seats in restaurants. No omelet or egg station at the buffet. My kids did not like the buffet for lunch or dinner. The staff was friendly and helpful. The pool activities guys were great and helped to keep my kids occupied and active.
2024년 3월에 8박 숙박함

8/10 - 좋아요

Wilber

좋아요: 숙박 시설 상태 및 시설
Good
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Crista

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this resort, smaller means knowing activities staff, bar staff, restaurant's staff, hotel staff in general. Easy access to beach and pool. A little awkward how people reserve spots so early in the morning, but still lots of places to go for sun at the pools and the amazing beach. Buffet was delicious and the restaurants too. Activities day and night were so much fun. Would definitely recommend and go back!
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Tatiana

연인과의 여행
좋아요: 청결 상태
Great property but the food is tasteless and alcohol is watered down lol
2024년 2월에 5박 숙박함

2/10 - 너무 별로예요

Deanna

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely TERRIBLE! IF I go back to Cancun it will not be at this resort! On the 2nd day we were greeted by Manuel that helped us book our excursion we were returning from. Only after 5 minutes of being back in the room THREE security guards knocked on the door, saying they smell marijuana. I was immediately offended, because there was no smoke smell, I don’t do drugs, and I just got there. After searching my room, I told THEM to get there supervisor. He gets to the room promptly and I asked did he smell smoke in the hallway or does my room smell like smoke HE SAID NO! He said a report was made that’s why they came to my room. I told him security said they smell drugs, so I need them to get the story straight. Instead of trying to rectify and apologize, I get told I should come down after being disrespected and my room being searched. When I get to the manager Rey he was apologetic and explained a report was made about someone in the pool area, NOT on the 7th floor where three security guards came to and it occurred when we were not there (but this wasn’t racial profiling according to them). Rey upgraded us to a suit and said he would make dinner reservations for my birthday. The upgraded suite didn’t have an air conditioner and the reservations were not made. I tried to make the best out of this 40th birthday disaster, but I will never ever recommend this place.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival I think the front desk can do better about making guests fell welcome. We arrived very early and I had tried to message the hotel ahead of time. No one responded to my messages and when we got there we were tired from travel. I understand there were not rooms but when there was a shift change the front desk person did not inform the next shift that we were waiting so we had to repeat ourselves all over again. After that everything was amazing!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Marie 님, Oviedo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were fantastic! Dont forget your tip money at the bars, restaurants, etc
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 9일
Dear Omar,I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes,Web Relations Sandos Cancun

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this place was great until late night that when the services suffered they said 24 hour services but that wasn't true after 11 no one answers the phone they want you to use an app for everything but the app is broken and bugged so almost impossible to use.
2024년 4월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 9일
Dear Daniel,I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes,Web Relations Sandos Cancun

8/10 - 좋아요

Jenny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a good stay for a couple days. Strong drinks. Food was not great
2024년 4월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Jenny,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s beautiful. Well maintained.
2024년 3월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Benjamin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Lyndse

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful beach- highlight of the trip. Very comfortable beds. Food was ok. The Japanese restaurant was delicious but all buffet food was average or below average. People were friendly. Rooms/ cabanas / hotel could use some upgrades. - clean but some of the property not up kept. Would give this a 3 star.
2024년 4월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Lyndse,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Siir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and service
2024년 4월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Siir,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Alvaro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and always willing to help.
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Alvaro,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Tara L

연인과의 여행
No outside night entertainment, limited restaurants and same food one the buffet every day!
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Tara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Gergana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite enough, clean and friendly stuff
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Gergana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Hamid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally very good but not to have a jacuzzi and gym to be used for free is not a good loo k
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Hamid,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Marija

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing , staff was friendly and at your disposal all times. Entertainment was next level , pool party , Abrajam was one of the amazing dancers took you to dance no brakes LoL!!! Food WoW!!! Over all amazing!! I am definitely going back!!!
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Marija,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Kiril

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
M
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Kiril,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Synesha L

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Synesha,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

glanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is well maintained. The rooms are rather large with a large bathroom; including a soaking bath. Nice amenities included in the room. Pool area is well maintained and very enviting. Separate lounging areas make for great options. The beach is breathtaking. The only down fall was the amount of seating/ lounge chairs on the actual beach. Just not enough to accommodate their guest. The VIP BEACH area is a joke! Its too small! The dining options are truly nice if your lucky enough to get a reservations; however, the open buffet is quite satisfying. We also like that the resort offers night entertainment. The Masquerade show was awesome! If your asked to view a timeshare don't feel pressured. You can say no. The servers work very diligently while greeting guest with smiles. I love how they are eagered to help one another to assure guest needs are met. Team work makes the dream work! Most of the clerks at the front desk were pleasant but we did encounter two who were not as eagered to assist. Over all, you won't go wrong with choosing to stay at Santo's Cancun. Even with a few hickups you'll be happy with this chose. Nothing is perfect & after all its CANCUN!
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Glanda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Alejandro 님, El paso

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalaciones, el personal, el show, restaurantes; todo excelente nomás que No recibí ninguna de las amenidades de VIP ACCESS querían que pagara 100 usa dlls por persona por noche
2024년 2월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Estimada Alejandro,

Muchas gracias por compartir sus experiencias con la comunidad de Expedia. Es un placer leer sus comentarios y estamos seguros que esto ayudará a muchos viajeros a confirmar que Sandos Cancún es la opción perfecta para sus vacaciones.

El servicio que ofrecemos cada día sólo se ve recompensado cuando nuestros huéspedes se van contentos a casa y nos recuerdan con una sonrisa, y me da gusto saber que este es el caso de ustedes.

Saludos Cordiales, Web Relations Sandos Cancun

2/10 - 너무 별로예요

Vladislav

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Paige Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly! We really loved all of the food. The beach and pool were beautiful. We did have to get up pretty early to save spots around the pool each day.
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Paige,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 - 좋아요

Nadarajah 님, Anderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We didn’t like the AC making loud noises and we were not able to control the fan speed. Water started dripping from the AC.
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Nadarajah,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 - 너무 별로예요

Panagiotis

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The did not honor the vip benefits. The charged us for a room uograde. The food and service was very disappointing. Had most of our dinners off the property.
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 9일
Dear Panagoitis,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

8/10 - 좋아요

Caleb

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Caleb,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Naazra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely visit again. This hotel is clean and has fun activities in the day and night. Great food choices and friendly staff
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Naazra,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, location, and good selection at buffet every day. The resort should have more lounge chairs by the pool and beach as well as some umbrellas for chairs by the beach. Beautiful beach!
2024년 3월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Rebecca,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cannot say enough good things about the wonderful staff at Sandos. They were kind and personable and always available to help if needed. The only downside to our stay was trying to find a spot at the pool that wasn’t “reserved” and one of the restaurants (Seasons) was not very good at all. Other than that we had an amazing experience and would definitely come back!
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Amy,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Laura

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 8일
Dear Laura,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 - 너무 별로예요

Ronak G

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Was very disappointed with this resort. The resort did not give us the Expedia vip rewards. They told us there were no room upgrades available, then tried to sell us a room upgrade. They tried to force us in a meeting about booking room through them and not using Expedia. We were a party of 6 and it was nearly impossible to make reservations for the restaurants. The food quality was poor and we had to eat off property many times. The wait staff was amazing and very attentive at the pool and beach area. Beach was beautiful. Would not stay here again.
2024년 3월에 3박 숙박함
답변 제공: Web Relations 님, 2024년 4월 9일
Dear Ronak,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

6/10 - 괜찮아요

Robert 님, Chicago

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I thought the staff was really nice and treated us very well. I think there should be more going on for night life. The pool is ok but could really use a swim up bar.
2024년 3월에 7박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Robert,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 - 별로예요

Solomon

연인과의 여행
There is no unique about this property. They keep hustling you for upgrades or time sheers.
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Solomon,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 - 좋아요

Arif

연인과의 여행
The resort is great, staff was very nice and helpful. It has weird smells/odors around certain parts of the building ranging from the street to the actual beach in the back. The food was okay in 3 of the 4 restaurants they have there, gaijin was the best by far out of all the restaurants. It’s Japanese hibachi in case you’re wondering. But I recommend it if you are just trying to go to the beach and drink.
2024년 3월에 8박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Arif,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, had everything we needed and liked that it’s not massive like some of the resorts. Great room service and breakfast buffet. Also liked the poolside restaurant and brick oven pizzas. There were a few nights with very loud music in the club which was mostly ok because it was over by 9pm, but one night it went until midnight and I couldn’t believe how loud it was. You can hear literally everything in the halls too, and I suggest they upgrade the towels in the rooms and at the pool. Overall give it 4 stars, we had a great trip!
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Diane,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Kushkarn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort!
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Kushkarm,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Jennifer,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Gillian

단체 여행
좋아요: 청결 상태
The swimming at the beach was great and better than other resorts we’ve stayed not in the hotel zone. However, to get a spot at the beach with any sort of shade you have to wake up early and save a spot. The food was okay, but not great. The best food was at the buffet. We had issues with our rooms when we arrived but were told it was a request to have two beds, but not a guarantee. The room service was bad, do not recommend it at all.
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Gillian,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

David Alfredo Lopez 님, Santa Barbara

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall relaxing experience. Staff were nice. They will push to sell you their royal elite membership. Just say no if you are not interested.
2024년 3월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 - 좋아요

Calvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Power outages and food was not the best, friendly staff
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Calvin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Shuk Yi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want to say thank you to Jesus in buffet restaurant, he is amazing.
2024년 3월에 5박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Shuk,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 - 괜찮아요

Keegan

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Keegan,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

Paris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and the staff were very friendly. Staff were also very helpful. I enjoyed the activities that they had daily at the resort. I didn’t have a need to leave the resort for anything. The only thing that I didn’t like was that there was no latch on the inside of my room door to keep anyone from using a key to walking in without my permission while I’m in the room. I improvised and set a little trap to know if someone is coming in, but I would prefer the latch be on the door like all other rooms I’ve ever been in. Other than that, the resort was awesome.
2024년 3월에 2박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear Paris,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was amazing. Friendly staff from everyone we encountered.
2024년 3월에 6박 숙박함
답변 제공: Web Relations 님, 2024년 4월 3일
Dear James,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun