This property was okay, but I have stayed at many other resorts and Secrets in Cancun/Playa Mujeres/ Playa de Carmen that are much better. There were some things that I really liked, but definitely room for improvement.
For starters, here were the positives:
1- Beach - wide white sand, little seaweed, can go for walks along the water
2- Hot Tubs by the pools - there were 4, and all were pretty warm which was nice.
3- Portofino restaurant (italian) was excellent
Here are the reasons that I will probably not come back:
1- Bars are slow, only one bartender most of the time. There is only 1 bar by the rooms that is open after the pool closes and it's a lobby-type bar that was always crowded and slow.
2- Helpfulness of staff was mediocre
3- Only one restroom was working close to the pools, and there was never soap available. There were many other minor things like this that just add up to create a mediocre feeling about the attention to detail and customer service.
Overall, it's a nice resort,, and with some training on service, organization, and attention to detail, Secrets Playa Mujeres could be much better!