Muchas gracias por tomarse el tiempo de compartir su experiencia, es un gusto saber que cumplimos con sus expectativas, espero tenga un excelente viaje

시간을내어 귀하의 경험을 공유해 주셔서 대단히 감사합니다. 귀하의 기대를 초과했다는 소식을 듣고 너무 기쁩니다. 직원들에게 동기를 부여하기 위해 귀하의 의견을 공유 할 것입니다.

¡Gracias por tu calificación y tus amables palabras! Nos alegra saber que tu estadía fue excelente. Siempre estamos aquí para brindarte una experiencia memorable en Cancún. ¡Esperamos verte pronto de nuevo en nuestro hotel!

We are glad to know that you enjoyed the location near the shopping center and that the layout of the suite was perfect for you. It is important to mention that we have a reception open 24 hours to assist in the comfort of our guests. We appreciate your comments, as they help us improve our services. We hope to see you again soon.

Thank you for highlighting our location, guest service, and nearby food options. To mitigate external noise we have installed anti-cyclonic curtains in all our rooms. Our maintenance team is available 24 hours a day to assist with closing the curtains if necessary. We appreciate your feedback as it helps us improve. We hope to see you again soon!

We appreciate your rating, as it helps us improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even better experience.

Gracias por tu calificación perfecta y por compartir tus comentarios con nosotros, nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte una experiencia aún más satisfactoria!

Thank you for your rating and comments! We are sorry for the inconvenience you experienced with the rate discrepancy and communication. We are committed to improving the training of our front desk team to ensure they not only provide excellent service, but also complete and accurate information to our guests. Regarding cleanliness issues, we are committed to quality in all our areas and will continue to work to ensure an impeccable experience for our guests. We value your recognition of our high level of security and our privileged location, which combines the comfort of the city with access to the tourist area. Our exclusive entrance to the shopping mall is a benefit that our guests appreciate, and we appreciate that you also valued it. We hope to have the opportunity to welcome you again and provide you with an even better experience on your next visit!

We appreciate having chosen us as your first choice and to facilitate your arrival, we have installed an illuminated sign. We regret any confusion with the identification of the towers, we are independent of them and the only ones with an illuminated sign are us, you can also visit our location on the website or on Google Maps, our reception team is willing to assist you 24 hours a day. We are pleased to know that our privileged location and the amenities offered make us an outstanding choice. Regarding check-in, we strive to be punctual at 03:00 pm, sometimes we offer early check-in, subject to availability as a courtesy. Our maintenance team is available 24 hours a day to address any issues. We are sorry for the water incident. We appreciate your feedback as it helps us continually improve our quality standards. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Kind regards!

¡Hola Federico gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment! We are glad to know that you found our hotel quite pleasant. We value your opinion and are pleased to have contributed to your positive experience. We hope you can visit us again in the future to enjoy another pleasant stay. Thank you for choosing our hotel!

We are very sorry to hear about the problems you encountered during your stay. We want to assure you that we take your comfort and satisfaction as a guest very seriously. Our front desk team is available 24 hours a day to handle any calls or requests you may have, and our maintenance service is also available 24 hours a day to help with the use of appliances or make any necessary changes. We strive to provide the best equipment in each of our rooms to ensure a comfortable and enjoyable experience for our guests. We appreciate your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you again and demonstrate our true quality of service.

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment! We are glad to know that you perceive our property as a family experience, offering one, two and three bedroom apartments. We value your opinion and are happy to provide accommodation options that fit your family's needs. We hope you enjoy a memorable and comfortable stay with us. Thank you for choosing our property for your family experience!

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment. We are pleased to know that you appreciated our privileged geographical location, which combines the best of the city with exclusive access to the shopping mall and the entrance to the hotel zone. However, we understand that this location may generate external noise. To address this problem, we have installed anti-cyclonic curtains in all our rooms to help mitigate external noise and guarantee a quieter and more pleasant stay for our guests. We value your feedback and hope you have an even better experience on your next visit. Thank you for choosing our hotel!

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue positiva en general ¡Esperamos verte de nuevo pronto en nuestro hotel!

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

We're so glad to hear you enjoyed your stay with us! Keeping our rooms spotless is a priority for us - we hope to see you soon for another fun experience at our hotel!

Hello Michelle! We want to start by thanking you for being a frequent customer and for choosing our hotel for your visits to Cancun. We are happy to know that our privileged location near health centers and exclusive access to the mall are aspects that you value when selecting your accommodation.We understand that punctuality at check-in is essential for your comfort, and that is why we strive to have our rooms ready starting at 3:00 p.m., the established check-in time. On occasion, when possible, we allow (not guaranteed) early check-in as a courtesy for our frequent guests, as long as we are sure that the rooms are fully prepared for your comfort.To improve your comfort during your stay, we have anticyclonic curtains to mitigate external noise. In addition, our reception and maintenance team is available 24 hours a day to help you if you need assistance, such as closing the curtains at night.We are sincerely sorry for the inconvenience you experienced during your last visit. Your comments and ratings are of great value to us, as they help us identify areas for improvement and raise our quality standards so that we can continue to receive your preference on your next vacation.We hope to have the opportunity to welcome you again and provide you with an impeccable experience on your next trip to Cancun. Receive a cordial greeting and our best wishes!

¡Nos encanta recibir a nuestros clientes frecuentes! ¡Gracias por tu lealtad y por elegirnos una vez más para tu estadía! Siempre es un placer atenderte. ¡Esperamos verte pronto para otra experiencia increíble en nuestro hotel!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Thank you for your review and for staying with us! We're glad to hear you enjoyed our convenient location near the mall and shopping and dining options. We are always looking to improve, is there anything you think we could have done better during your stay? We hope to see you again soon!

We appreciate that you have chosen to stay with us during your long stay and that you have considered us as your first choice. We want to emphasize that the safety and comfort of our guests is our top priority. We have three security filters, including exclusive access for guest vehicles, security service on the E3 floor and a lobby where only guests have access to the elevators. In addition, our exclusive access door to the shopping mall adds an additional layer of security.For additional help, our reception and maintenance team is available 24 hours a day ready to help you. Your feedback is valuable to us and helps us continually improve our services.

Thank you for sharing your comments about your stay. We are sorry for any inconvenience you have experienced and appreciate your patience as we work to resolve these issues. Our goal is to ensure that every guest has a comfortable and satisfying experience. We have 24-hour reception and service to attend to our guests' requests. Regarding the hot water problem, we received the report and our maintenance team attended but apparently there was no one in the room, unfortunately they could not access the room at that time. However, we are reviewing our procedures to improve communication and the speed of our operation. We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Thank you for your excellent rating and comment! We are very happy to know that you enjoyed your stay and that you appreciated our privileged location with many nice places nearby. We hope to see you again soon and thank you for recommending our hotel!

Thank you for sharing your comments about your stay. We are sorry for any inconvenience you experienced and value your feedback. We want to highlight that our strategic location offers access to both the center and the hotel zone and tourist areas, as well as the shopping mall, shopping and local entertainment.We take your feedback about the gym seriously and are actively working to improve our facilities to ensure an optimal experience for our guests.Regarding communication with our administrative team, we understand the importance of a timely response and are reviewing our procedures to ensure better care in the future. Our reception service is available 24 hours a day to answer any request or question you may have.Regarding external noise, we have installed anti-cyclonic curtains in all rooms to help mitigate any disturbance and ensure a quiet stay for our guests.We appreciate your comments and hope to have the opportunity to welcome you again in the future to provide you with a more satisfactory experience.

Thank you for your comments, we greatly value your observations because they help us improve. We apologize for any inconvenience you experienced during your stay. We value our privileged location, which offers access to a unique mix of the city and the tourist area, right next to the shopping mall, previously it was a little confusing but we placed a bright sign for easy location. We have installed anti-cyclonic curtains in all rooms to reduce external noise. To maintain cleanliness, our team works diligently, and we are available 24 hours a day to attend to your needs, we will review our quality of guest service. Regarding the security deposit, this information is available in the reservation before check-in or for any questions we are available 24 hours a day. We hope to welcome you again soon. Thank you for choosing our hotel!

We appreciate your rating and your comments about your stay. We are sorry for the inconvenience you experienced. We would like to highlight that our reception is available 24 hours a day and we have an illuminated sign to facilitate location. Plus, our prime location offers easy access to entertainment, food and shopping.Regarding bottled water, we offer bottles at check-in and we have complimentary water dispensers in common areas such as the lobby and gym for easy access. We will take measures to improve our services. We hope to have the opportunity to welcome you again and provide you with a more pleasant stay. Thank you for your comments and for choosing us!

We love hearing that! We're delighted you enjoyed your stay and our facilities. Thank you for your kind comment and rating! We hope to welcome you back again in the future.

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue positiva. Si en algún momento tienes algún comentario o sugerencia para mejorar, no dudes en hacérnoslo saber. ¡Esperamos verte de nuevo pronto en nuestro hotel!

Gracias por tu calificación y comentario. Nos complace saber que disfrutaste de tu estancia en nuestro hotel y que encontraste nuestras instalaciones y servicios satisfactorios. Es genial saber que nuestra ubicación cercana al centro comercial fue conveniente para ti y que apreciaste la variedad de comodidades que ofrecemos en nuestras habitaciones, como refrigerador, cafetera, caja de seguridad y el microondas.Valoramos mucho tus recomendaciones y estamos encantados de haber cumplido con tus expectativas durante tu visita a Cancún. Esperamos poder recibirte nuevamente en el futuro y seguir siendo una excelente opción para tus viajes. ¡Gracias por elegirnos y por compartir tu experiencia!

¡Qué maravillosa calificación y comentario! Nos alegra mucho saber que te sentiste tan acogido durante tu estancia en nuestro hotel. Es un placer para nosotros proporcionar un ambiente cálido y bienvenido para todos nuestros huéspedes. Además, nos complace saber que disfrutaste de la hermosa vista al malecón desde tu habitación. ¡Gracias por compartir tu experiencia tan positiva! Esperamos recibirte nuevamente en el futuro y brindarte otra estancia excepcional.

We are sorry to hear that your experience was not completely satisfactory. We appreciate your comments regarding the cleanliness and maintenance of the apartment, as well as the check-out process. We will take immediate steps to address these issues and improve our services. We appreciate your comments, as they help us to provide a more satisfactory experience in the future. We look forward to the opportunity to welcome you back.

Thank you for sharing your experience with us! We are glad to know that you enjoyed Daniel's warm and friendly greeting, as well as the kindness you received during your arrival. It's great to know that our rooms were clean and that you found the bed super comfortable, as well as appreciating the convenience of the microwave and mini fridge with freezer in your room.We are sorry to hear that you felt uncomfortable due to the lack of a sink to wash dishes. We want you to know that our suites offer options with a sink for dishes and even a full kitchen to better suit your needs. We hope that on your next visit you can enjoy one of these suites and thus have an even more pleasant experience.We understand your concerns about noise coming from nearby music venues. Although our rooms are equipped with anti-cyclonic curtains to mitigate external noise, unfortunately we have no control over the noise coming from the environment. The strategic location of our hotel allows us to combine the best of the city with access to the hotel zone, but we understand that this can sometimes cause some discomfort.We appreciate your comments and hope to have the opportunity to welcome you again in the future to provide you with an even more satisfactory experience. We will be happy to welcome you again and make sure you have a wonderful stay!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Hello Jose! Thank you for the perfect rating! We appreciate your feedback and are excited that you had a great experience with us. We hope to welcome you again soon!

Hello!Thank you for your review! We are so glad to hear that you enjoyed our convenient location near the mall and a variety of restaurants. At our hotel, we strive to provide our guests with a comfortable and affordable experience. We look forward to having the pleasure of hosting you again on your next visit to the area. If you need any additional recommendations or assistance during your stay, please don't hesitate to let us know - we're here to help! Have a wonderful day!

¡Hola!¡Gracias por tu comentario! Nos alegra saber que tu estadía estuvo bien. Si hay algo en lo que podamos mejorar o alguna solicitud especial para tu próxima visita, no dudes en hacérnoslo saber. ¡Esperamos verte pronto de nuevo en nuestro hotel! ¡Que tengas un excelente día!

We regret that your second stay did not meet your expectations, especially after your first positive experience. We apologize for the problems with noise, hot water and cleanliness. We will take steps to prevent these issues from occurring again in the future. We would love the opportunity to regain your trust and provide you with a better experience on your next visit. Your feedback is valuable to us and helps us to improve.

¡Hola y muchas gracias por tu amable comentario y calificación de 5 sobre 5! Nos alegra saber que disfrutaste de nuestra ubicación, la tranquilidad para descansar y nuestras instalaciones. Además, es genial escuchar que recibiste un trato amable durante tu estadía. ¡Nos encantaría recibirte nuevamente en el futuro y gracias por recomendarnos! ¡Siempre estaremos aquí para ofrecerte una experiencia excelente!

Hallo zusammen!Vielen Dank für Ihre wunderbare Bewertung und für Ihre hervorragende Beurteilung! Wir freuen uns zu hören, dass Sie unsere günstige Lage in Cancun genossen haben und dass Sie das nahe gelegene Einkaufszentrum für Ihre Bedürfnisse nützlich fanden. Wir freuen uns, dass Sie die Stadt mit Leichtigkeit erkunden konnten und dass Sie Ihren Aufenthalt bei uns genossen haben. Wir sind immer bestrebt, unseren Gästen ein außergewöhnliches Erlebnis zu bieten, und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen! Übersetzt mit DeepL.com (kostenlose Version)