Apreciable Natalia,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

Dear Earth,Thank you for taking the time to post about The Royal Islander.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

Dear Joe,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience.Providing friendly and attentive service is our top priority, and we regret to learn that we fell short of your expectations in this regard. We take your comments seriously and will address them with our management to ensure that such incidents are not repeated in the future.Regarding the cable outage, we offer you a sincere apology as technical difficulties can occur. However, we have no report records about this. We would have liked you to report this during your stay to improve your experience.We are sorry to learn that you found the breakfast to be overpriced. We continually strive to provide a wide variety of options to cater to different preferences, and we apologize if we did not meet your expectations in terms of both price and flexibility.Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to continually improve our services.We hope to have the opportunity to welcome you back in the near future and change your mind about vacationing with us.Best regards.

Dear Rob,Thank you for visiting The Royal Islander and for taking the time to post about your stay.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with our management so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

Dear Efrain,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Alma,Thank you for taking the time to write a review recognizing the quality and service at The Royal Islander.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you to our other properties.Best regards.

Dear Regina,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience.While we're glad to learn that you enjoyed the waitstaff service, we regret not meeting all your expectations.We apologize for any inconvenience or frustration you encountered during your time with us, particularly in relation to accessibility. We've made sure to share every detail about our property on our website including the location, a site plan of our facilities, and the schedule of all our bars and restaurants.We regret if this information was not clear, we've forwarded your comments to our staff to improve our communication channels.Additionally, in our resort, we have ramps for guests who require a wheelchair for mobility or electric carts for rent in our stores. All areas are adapted and designed so that a person with reduced mobility can enjoy them, including the beach.We are sorry to hear about your experience with the taxi service outside our resort and the inconvenience this has caused you to your experience. However, the service provided by these mobility companies is not part of our company and we have no association with them.We genuinely value your feedback as it helps us identify areas where we can make improvements. We hope that you will reconsider staying with us in the future, as we look forward to providing you with a more enjoyable and seamless experience.Warm regards.

Dear Hamid,Thank you for taking the time to write a review about your recent experience at The Royal Islander.Our staff is constantly striving to make sure that our guests have the best vacation experience possible and we regret we did not meet your expectations during your stay.We regret if you perceived our facilities as outdated. We strive to maintain them in tip-top condition, exceeding the cleaning standards of many other resorts. Not only that, but we continually encourage our guests to let us know if we can do anything to improve during their stay, and we are sorry to read that we have not been able to fit your standards.One of our goals is to communicate accurately and assertively to our guests about the possibility of switching rooms on Saturdays. We've made sure that this information is available on our website and all of our business partners' websites. However, we will review our communication channels to share this information in a more efficient way with our new guests.Our staff try to carry out this process as smooth as possible with the assistance of our bellboys and by providing you with options of activities or services so that you can continue enjoying your vacation time.We hope to have the opportunity to welcome you again in the near future and to pamper you as you deserve.Warm regards.

Apreciable Aura Noemí García,Gracias por tomarse el tiempo de comentar acerca de The Royal Islander.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto en nuestras demás propiedades.Saludos cordiales.

Dear Sarah,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Alexandro,Thank you for taking the time to post about your recent experience at The Royal Islander.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Monica,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Judith,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Apreciable Roberto Calixto,Gracias por tomarse el tiempo de comentar acerca de The Royal Islander.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

Apreciable Alejandro,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

Dear Theodor,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Stacey Tamicia,Thank you for visiting The Royal Islander and for taking the time to post about your stay.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Edward,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Abby,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

Dear Carla,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Jorge,Thank you for taking the time to write a review recognizing the quality and service at The Royal Islander.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

Apreciable Isaac,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

Dear Julio,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Maria de los ángeles,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience with us.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.