숙박 시설 내 편의 시설/서비스

케이프 코더 리조트 & 스파 여행 후기

3 out of 5
케이프 코더 리조트 & 스파
1225 Iyannough Rd, Hyannis, MA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 391개" "
평점 8 - 좋아요. 1007개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 154개" "
평점 4 - 별로예요. 1007개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 81개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Nederly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Nederly, we're delighted to read that you had a positive experience with us. Your feedback regarding Cape Codder Resort & Spa is certainly appreciated. We're currently embarked on a thrilling renovation journey - it's an exhilarating time filled with grand prospects for our resort. We're eager to provide our guests with an even better experience and setting. Thanks again for your review. We hope to welcome you back in the future to truly showcase our transformation.

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스
The rooms are a little worn, but appear to be clean. Great place for family.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Jane, it's fantastic to hear that you found the Cape Codder Resort & Spa to be an ideal venue for families. We're thrilled to share that we're invigorating our rooms as part of an exciting renovation project. We believe these transformations will elevate everyone's experience, and we can't wait to reveal what's in store. We're so glad you recognized our team's meticulous attention to cleanliness in spite of the room aesthetics being a bit dated. We appreciate your understanding during this transformative period and look forward to welcoming you and your family back to experience our refreshed spaces.

8/10 - 좋아요

jessica

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Thank you for the great rating, Jessica!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Cape Codder Resort & Spa. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Juana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is pleasant.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Juana, we're thrilled to hear that our team members made a positive impact during your stay at Cape Codder Resort & Spa. Exciting improvements are coming your way due to our extensive renovation, aimed at enhancing the overall guest experience. We look forward to welcoming you back to our transformed resort in the future.

6/10 - 괜찮아요

Sherry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff at front desk were friendly as was the staff in the Hearth and Kettle. Rugs throughout the hotel were worn and dirty. My room on the 3rd floor had not been vacuumed found clothing tags on floor. As soon I opened the door to the room it smelled of chlorine during my 1 night stay with my granddaughters. Went we left our clothes smelled of chlorine in the car ride home.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Sherry, we appreciate you taking the time to share your review. It's pleasing to hear that our colleagues at the front desk and the Hearth and Kettle made a positive impression on you. However, we understand that some aspects of your stay didn't match your expectations, including the condition of the rooms and the unusual scent you encountered.We're thrilled to let you know that we are currently undergoing a significant transformation, with an investment of 22 million to enhance our premises and services. We believe that our new improvements will address your concerns effectively, providing a renewed and inviting atmosphere for our valued guests. We hope we will have the opportunity to welcome you back, allowing you to experience our property as it transforms into something truly special.

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I’m okay with this place
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Victoria, it's inspiring to hear your thoughts, and your patience during our renovations at Cape Codder Resort & Spa is greatly appreciated. We're thrilled to share that we have exciting plans on the horizon to further enhance our guest experience. While change does take time, we're confident that our renovations will be worth the wait. Can't wait to have you back to witness the transformation!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Alice, it's fantastic to hear that you had a positive stay at Cape Codder Resort & Spa. Your support during our journey of transformation is truly valuable. With a significant renovation underway, we're eagerly looking ahead to an exciting future brimming with enhanced experiences for our guests. We can't wait for you to experience the fantastic improvements we'll be making! Your next visit is sure to be even more memorable.

10/10 - 훌륭해요

Janaina

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Janaina, it's fantastic to know that you enjoyed your stay at Cape Codder Resort & Spa. We appreciate your understanding and support during this time of change. We're thrilled to share that we are in the midst of a substantial renovation, which indicates even more incredible experiences in the future. Thank you for being a part of our journey. We can't wait to welcome you back to our enhanced resort soon.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Jessica, we acknowledge your rating and understand there's room for improvement. Rest assured, exciting changes are underway with a comprehensive renovation. Our future vision promises a transformed guest experience. We sincerely hope to have the opportunity to impress you with our magnificent upgrades. Looking forward to welcoming you back.

4/10 - 별로예요

John

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Onerous check in, property overall is worn, dirty. Chlorine gas in the pools is overwhelming. Bad decision on our part.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
John, we regret to hear that your experience didn't meet your expectations. Addressing your concerns, we would like you to know that we are undergoing a major renovation. Our team is working hard to provide an updated, rejuvenated environment that we think will exceed expectations. The overwhelming chlorine smell you noted is also at the forefront of our improvements, aiming for a more balanced system for guest comfort. We hope to have the opportunity to welcome you back in the future to see all the exciting changes.

10/10 - 훌륭해요

Lisa

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for the wonderful rating, Lisa!It's fantastic you enjoyed your time at Cape Codder Resort & Spa so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Ervis

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Ervis, we're thrilled to see you had a five-star experience at Cape Codder Resort & Spa. We're equally excited about our ongoing major renovation. We're investing significantly to enhance every facet of our resort, thanks to the vision of our new ownership. We truly believe that the best is yet to come, and we can't wait to share it all with you on your next visit. Thank you again for your support during this transition period.

2/10 - 너무 별로예요

philip

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Philip, we deeply regret that your experience did not meet your expectations. Despite the temporary challenges that come with improvements, we are incredibly excited about our ongoing renovation. With new ownership, we're on a clear path to elevating the guest experience significantly. Your feedback is valued and we promise that better is coming very soon. We'd be thrilled to welcome you back in the future to experience the transformation firsthand.

2/10 - 너무 별로예요

Heather

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They didn’t have the room I reserved and paid for, and then gave me a downgrade while also checking me into a room that had people already in it that I walked in on. Humiliating! I stepped on glass in wave pool area. To end our evening we had people slamming on our door at midnight, when I called down I was told security would “be right up” and they never came. 0/10 will not be going back and I deserved a FULL refund.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Hello Heather, thank you for addressing your concerns with our Night Manager last night, and our Assistant General Manager this morning. We once again apologize for the issues experienced during your stay, and we hope the refunds that were processed through Expedia both last night and this morning appear on your end soon. We take safety and noise concerns very seriously, and can confirm that our Security team did address the situation at 10:30pm last night. We are sorry to hear that you do not intend on returning to our Resort, as we hope to host you again for a more pleasant and restful stay.

6/10 - 괜찮아요

Natasha

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Definitely liked the room it was spacious and had all of the amenities you would expect plus some and it had two bathrooms so that's always good with a large family. What I didn't like however is that when you book with something like expedia.com or say another type of booking third party, you're told a different amount than when you get there and the amount you actually end up paying is higher for the resort fee and incidentals costs. Regardless of the fact if you get most of that back as far as the incidentals they need to get on the ball with making sure that their third party booking companies have the correct information because let's just say you were getting multiple rooms and you were unaware that it was going to be anything more than you planned for you might not even have that in your debit card or you know you might have to use a credit card that you didn't intend to use it's just misleading. That needs to be fixed.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Natasha, we appreciate your feedback regarding your recent stay. It's fantastic to hear that you enjoyed the ample room space and the provided amenities. We're elated you and your family found the two bathrooms particularly useful. You've also raised concerns about third-party bookings and additional costs, and we wholeheartedly understand how clarity is crucial during this process.We'd like to share that we're currently going through a substantial renovation. Our new management has exciting plans for the future which will enable us to provide even better services, taking into account all our guest feedback. We believe you'll have an even more impressive experience next time. We look forward to inviting you back to see our exciting changes firsthand.

8/10 - 좋아요

Liliana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gracias por hacer su mejor esfuerzo por mantener las instalaciones adecuadas para recibir a tantas familias. Dios los bendiga. Lili de
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Liliana, es maravilloso escuchar tu comprensión y perspectiva de apoyo durante nuestra transición. En Cape Codder Resort & Spa, nosotros también estamos entusiasmados con el viaje que tenemos por delante, con emocionantes renovaciones en el horizonte para mejorar aún más la experiencia de nuestros huéspedes. Agradecemos su paciencia y esperamos darle la bienvenida nuevamente en el futuro para experimentar los maravillosos cambios que hemos planeado. Bendiciones para usted también.

8/10 - 좋아요

Denis 님, Tyngsboro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place for a winter getaway
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Thank you so much, Denis. We're thrilled to know you consider Cape Codder Resort & Spa a good choice for a winter getaway. Changes are coming as we're in the midst of an exciting renovation. We believe this will elevate the guest experience even further. Stay tuned for the amazing plans we have for the future! We hope to welcome you back to witness the transformation.

2/10 - 너무 별로예요

Patricia

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Hello Patricia, we regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 - 별로예요

ManMan

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
ManMan, we're genuinely grateful for your feedback, and we understand you may not have had the experience you were hoping for. We're thrilled to share that we're currently undergoing a major renovation which is bound to elevate your experience significantly. Our new ownership has exciting plans, and we're eagerly working towards the future. Your patience and understanding during this transition is deeply appreciated. We truly hope that you'll give us another chance to provide a much-improved hospitality experience when the renovation is complete.

10/10 - 훌륭해요

Marianne

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time. The kids had a blast as well as the adults. Very relaxed after our weekend will be doing it again often. Thank you
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Marianne, it's fantastic to hear you had such a fun and relaxing time at Cape Codder Resort & Spa! Your kind words are much appreciated. We're thrilled to share that our ongoing renovation will introduce many new enhancements to make your next family weekend even more enjoyable. The entire team is eager about the amazing future that lies ahead. We're looking forward to welcoming you back often!

8/10 - 좋아요

Edward

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great for short visits, the water park was severely understaffed and only allowed a couple areas to be open at a time. The restaurant had good dinner service but poor breakfast service. Rooms are very outdated, electrical outlets were hit and miss for working ones.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Edward, it's great to hear you enjoyed your visit and found the dinner service satisfying. We see you had some concerns especially about the water park and the rooms' condition. Our team is taking significant steps to address these points, including an extensive renovation on the horizon. With fresh energy from new ownership, you can look forward to a lot of improvements. This renovation will breathe new life into the rooms and also streamline other aspects of the resort like our waterpark. As for breakfast service, we assure you our team members are making continuous efforts to enhance the guest experience. We're excited about the journey ahead to make Cape Codder Resort & Spa shinier than ever.

2/10 - 너무 별로예요

Jill

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a terrible time. The place wasn’t clean, wasn’t staffed, under construction, long wait times, dirty rooms. It needs to close for a month or so to get all of the things addressed.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Jill, it's heartening to see your feedback. We are enthusiastic about our ongoing renovation and we're positive the changes will greatly enhance our guests' experiences. It is unfortunate that your experience was not up to our normal standards. Your expectations matter and we're working diligently on improvements. Your patience and understanding are much appreciated during this transition period. Your next visit will reveal the amazing changes our renovations have brought.

2/10 - 너무 별로예요

Andrea

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Andrea, it's regrettable to that your experience didn't live up to expectations. We are indeed in the midst of a significant transformation that promises superior comfort and amenities. Under our new ownership, we're thrilled about our future and assure you that enhancements are on the horizon. We'd be pleased to have the opportunity to show you our improvements on your next visit. Your feedback is incredibly valuable during this time of transition.

2/10 - 너무 별로예요

Mark

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very sad to say after 20 years of stays at the CC its completely broken down from the front desk to the rooms.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Mark, it's disappointing to hear about the challenges you faced during your stay. Please be assured, as part of a major transformation, we're currently investing considerably in improvements. We are indeed excited about the impending changes, including enhanced amenities and a refreshed appearance. We sincerely believe this will revamp the overall guest experience, hopefully rekindling the charm you associated with us over the last 20 years. We look forward to inviting you back once our renovations are complete.

2/10 - 너무 별로예요

Joceline 님, Fall River

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Came for my sons 9th birthday & Lights flickering while in water park they shut down lazy river and wave pool for hours and then fire alarm went off not to mention there was no hot water while I tried to bathe my 3 children . The rooms are out dated . Very disappointed and feel was a waste of my money .
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Hello Joceline, thank you for your feedback. We appreciate you reaching out directly to our Front Desk Manager, and were relieved to hear that you agreed on the compensation offered by her. Unfortunately, the entire city of Hyannis suffered from power issues this weekend due to an accident on Main Street, and we apologize that this directly impacted your stay. In the Waterpark, we must shut down bodies of water if environmental hazards enter the water as per the Board of Health. The hotel is currently undergoing a massive property improvement and we hope to welcome you back when our rooms are renovated!

2/10 - 너무 별로예요

Cecelia

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
an hour ago on Google Booked a room for son’s 4th Birthday (Never again!) was supposed to be a double queen bed with water park view so we could be close to water on the 1st floor seeing both my kids have special needs/disabilities and instead we got a king size room with one cot to accommodate two kids on the second floor on the other side from the water park smh…. Upon arrival No Wi-Fi … the rooms wall paper is peeling and bubbled up no microwave for me to heat my kids food up again had to walk to the business center to use microwave…Shower water is Luke warm just sad!!!! … not to mention the hall ways are freezing ..due to them being short staffed if the lazy river is open then the wave pool/jacuzzi is closed …when we first arrived everything was closed beside the kiddie area which my children are 2 & 4 is the only area they can be without me holding them all the older kids were running around trampling over the littles just ridiculous if you ask me NOT ONE lifeguard said anything to the older kids …it gets better….as soon as we got into the kiddie area the fire alarm went off and everyone had to evacuate. And they had NO CLEAN TOWELS both Ice machines didn’t dispense ice …Needless to say I won’t be a returning customer or recommend coming here don’t waste your time
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Cecelia, we truly regret that your birthday celebration did not meet your expectations and you experienced challenges during your stay. We appreciate that you took the time to speak with our Front Office Manager yesterday about these issues. We apologize if you now feel that the compensation agreed upon at the time is not satisfactory.Unfortunately, there was a city wide power outage due to an accident in the area. While a microwave was available for all guests to use, it was offered to have in your room when brought to the attention of the front desk. We did have to close some pools due to environmental hazards in accordance of the Board of Health, but are relieved that these were reopened as soon as it was rectified.We do hope you decide to come back as we are undergoing an extensive renovation of the entire resort! We hope that you will be back to enjoy all of the exciting changes coming our way!

2/10 - 너무 별로예요

Jacquelyne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Jacquelyne, we deeply regret any dissatisfaction you may have experienced due to our ongoing enhancements. We want you to take heart, there's a bright future ahead. We're in the process of a remarkable renovation. A chapter of transformation is unfolding, with designs aiming at enriching your future stays with us. We appreciate your patience during this time and look forward to showcasing our progress soon.

2/10 - 너무 별로예요

Jessica

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
When i was checking in i was told that there were extra resort fees on top of the cost of the room. I was very upset and ended up having to cancel the reservation. I booked through Expedia and am still waiting for a cancelation email. Very upset.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
We appreciate the feedback, Jessica.We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Nicole, it's fantastic to see you had a positive experience at Cape Codder Resort & Spa. We appreciate your patience during this time of transformation as we embark on an ambitious 22 million renovation under new ownership. It promises to vastly enhance our facilities, ensuring an even more delightful stay for our valued guests. We genuinely believe that the best is yet to come, and can't wait for you to see what we have in store! Please consider revisiting us in the future to witness the exciting changes firsthand.

4/10 - 별로예요

Adilsson

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thank you for sharing your feedback, Adilsson.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 - 훌륭해요

Lauralee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We (hubby & I) went to the CapeCodder Resort for a 3 night mid week getaway in the winter. had a Blast!! There was a problem with the ice maker closest to our room. I notified the front desk. the next day it was fixed!! We had so much fun in the water park! From the lazy river, fun slides, wave pool to the hot tub we tried it all!! I was impressed with the lifeguards. Each took their job seriously but still allowed for fun!! We were able to enjoy a cocktail there as well that we brought from our room & restaurant. Speaking of The Hearth & Kettle Restaurant(inhotel) WOW!! Outstanding!Fantastic!Great food! But it’s special people who work there that make it so! Jon leads this Amazing group! Molly, Dave, Jon& Elizabeth were our servers during the week. Going in it was like seeing old friends! When I say they went above & beyond those aren’t just words. We had been looking for steamers (clams) for 2 days driving to places that were open online & closed when we got. Explaining this to Jon & Dave they started calling places all over the cape. To No avail. They were not to b found. Disappointed - We ordered our food. To our surprise & delight! Leading the charge when it arrived was a plate of piping hot steamers! They went to a store across the street & bought clams! Cooking them for us! They were Delicious! We’re already looking at our calendar to come back & they add to the reason!!! We appreciate all they did to make our stay at the CapeCodder a memorable one! Thank you so much
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Lauralee, it's awesome to hear about your memorable winter getaway at Cape Codder Resort & Spa. We're thrilled you had such a fantastic time at our water park and thoroughly enjoyed your dining experience at the Hearth & Kettle Restaurant. It's also lovely to know that our dedicated team members Jon, Molly, Dave, and Elizabeth exceeded your expectations, making your stay extra special.We're grateful for your patience with the ice maker issue and pleased our prompt maintenance service satisfied you. As you may already know, we're currently focusing on enhancing the resort experience through a remarkable renovation. We have amazing plans coming your way and we are eager about the future improvements.We look forward to creating more exceptional memories for you on your next visit. After all, creating a memorable experience for every guest is what we strive for at Cape Codder Resort & Spa.

2/10 - 너무 별로예요

Shannon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Shannon, it's understandable that your visit might not have met your expectations. We are keen to mention that our property is currently undergoing a remarkable transformation. Our new management has amazing plans to shape a revitalized experience that will greatly enhance guest satisfaction. We're certain that when our renovation is complete, we will offer a far superior experience than before and we hope you'll consider visiting us again to witness the improvements firsthand.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks, Michael! It's outstanding your time at Cape Codder Resort & Spa was fantastic. We can't wait until your next visit!

2/10 - 너무 별로예요

Nicole

좋아요: 청결 상태
별로예요: 직원 및 서비스
The waterpark was great but the mamanger life guard was very hostile and aggresive towards all the little kids and the parents. He closed the kiddie side with about 20 kids in it including mine, which made her cry . Plenty of lifeguards to have all 3 parts open, its a kids waterpark , the little kid section should always be open . We spent a lot of money to be here for us to be kicked out of the kiddie side 4 times this weekend . Very unacceptable. Other than that the place was awesome
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Nicole, it's unfortunate to hear about the experiences with the activities for children in the waterpark. Incidents such as these are certainly not indicative of the enjoyable experiences we wish to create. We take these matters seriously and will be investigating this internally. On a brighter note, we're thrilled to let you know that our resort is currently undergoing a significant renovation. This includes enhancing supervision in areas such as the waterpark, to ensure all our guests, especially the little ones, have joyful, memorable times. We're excited about these forthcoming improvements and believe they'll significantly enrich your future visits.

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pretty good some of hotel is under construction but over all great
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Katie, you nailed it; Cape Codder Resort & Spa is indeed set for an exciting makeover! We appreciate your understanding despite the ongoing work. With enthusiastic new owners, cutting-edge renovations, and robust improvements, a remarkable transformation looms on the horizon. All geared towards significantly improving guest experiences like yours. We can't wait to welcome you back to a refreshed and rejuvenated property.

4/10 - 별로예요

Juliana

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Juliana, we appreciate your feedback and understand that renovations can sometimes be disruptive. We assure you, exciting changes are underway at our property, with improvements designed to enhance guest experiences significantly. Our new ownership is focused on creating an environment that combines luxury with comfort. We hope you will give us another opportunity to showcase our enhancements soon. Thank you for your understanding during this period of transformation.

10/10 - 훌륭해요

Shweta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time at cape codder
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Shweta, it's wonderful to hear you enjoyed your stay at Cape Codder Resort & Spa! We're thrilled you had a great time. We hope you'll join us to experience our enhanced ambiance on your next visit.

4/10 - 별로예요

Kara

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
I liked the thought of an establishment where there would be a large enough room for 2 adults and 5 children and a water park in the premises. The check in was horrific even at 3pm. It consisted of a very very long line of guests and 1 employee at the desk. The guest room was large enough to accomodate all of us and was pleasantly surprised with 2 bathrooms. But the Hearth & Kettle (on site restaurant) was obviously understaffed as we sat for quite sometime waiting for waters and our food. I assume because our room was so close to the pool that that would account for the strong chlorine smell. I also did not appreciate having to walk through the housekeeping and laundry area to get any where in the establishment. The children want to return, as they enjoyed the water park.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Kara, it's certainly regrettable that certain aspects of your recent stay fell short of expectations. We apologize for the long check-in and any dining delays. We're always striving for efficiency in serving our valued guests. We've taken note of your feedback regarding the placement of your room in relation to the pool and onward access routes.On an uplifting note, we are thrilled about the significant changes underway with our renovation project. These improvements will greatly enhance the guest experience, and we're confident they will address many of the areas you've pointed out. We appreciate your patience as we continue to elevate and transform guest experiences. We're extremely excited about our future and we believe you will be too once you revisit. We also delight in the fact that your children enjoyed the water park and are keen on returning. It will be our pleasure to welcome you all back to witness and relish the enhancements.

8/10 - 좋아요

Tammy 님, Fairhaven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Tammy, it's heartening to know you had a good experience at the Cape Codder Resort & Spa. Your rating reinforces our belief in the exhilarating future ahead with our transformative renovation. Your next visit promises to be even more remarkable as you'll witness the splendid changes firsthand. Our team members are eager to welcome you back to enjoy the enhanced comfort and luxury.

6/10 - 괜찮아요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Danielle, your feedback is appreciated. Undoubtedly, there are transformative changes underway at our hotel. We're thrilled about the innovative plans for the Cape Codder Resort & Spa under our new ownership. Rest assured, these remarkable renovations are designed to significantly upgrade our guests' experiences. We're eagerly anticipating the exciting transformation ahead.

2/10 - 너무 별로예요

Tracy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Half the facilities were not open yet you pay full price. No hot water the entire stay. They are so short staffed so it's not they're fault but not worth the price of admission for the whole experience.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Tracy, it's unfortunate that aspects of your recent visit didn't meet expectations. We appreciate your understanding regarding our team, as we strive to provide excellent service. It's regrettable to hear about the absence of hot water and accessibility concerns during your stay. On a brighter note, we're excitedly moving forward with a major renovation. This transformative endeavor represents our commitment to enhancing guest experience and elevating our facilities to a more sophisticated level. We believe you'll be delighted with the results upon your return.

6/10 - 괜찮아요

Luisa Carla

단체 여행, 가족 여행
별로예요: 편의 시설/서비스
Eu não gostei das jacuzzi fechando antes das 20:00 Achei meu quarto pequeno e com Tv muito pequena e antiga
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Luisa, lamentamos muito o fechamento antecipado da jacuzzi e seu desconforto com o tamanho do quarto e a TV. Temos o prazer de anunciar que nosso hotel está atualmente passando por uma transformação significativa para melhorar nossas acomodações e instalações, incluindo espaços e comodidades nos quartos. Estamos entusiasmados e esperançosos que essas melhorias atendam às suas preocupações em suas estadias futuras.

10/10 - 훌륭해요

Ivone

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 7일
Ivone, we're thrilled about your 5-star rating for Cape Codder Resort & Spa. Thank you for the perfect rating! We're delighted to inform you that our resort is undergoing a significant transformation that's set to elevate the guest experience significantly. We appreciate your support during this transition and can't wait to welcome you back to experience the fresh and enhanced Cape Codder Resort & Spa.

4/10 - 별로예요

Helio

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
As it is a somewhat expensive hotel, I found the environment quite dirty.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Helio, it's unfortunate to hear your experience did not meet your expectations. Indeed, we are currently in the process of a remarkable renovation aimed at enhancing our surroundings. This thorough revamp promises incredible transformations and we're excited as our guests will reap the benefits. We can't wait to showcase our future improvements and hope you'll give us another chance to impress you.

4/10 - 별로예요

Anna C

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Starting from my check-in there was nothing but a problem. I paid for the early check-in for 12pm, when I showed they said they never received my request despite my conformation. I was told to come back at 1pm to gain access to the waterpark while I waited for my room. I came back and waited in line for about an hour because of the short staffing. They then said my room should be ready by 3pm. 4pm came and I still did not get a text saying my room was ready. I went back to the front and waited in line for over an hour to get a room key. The bathooms in the water park were dirty and run down. The lockers were not working so we had to find a table to put our valuables down. The first night they closed the lazy river due to short staffing. The next morning they had the entire waterpark closed all the way till my check out time. When checking out, the only thing they would reimburse was a $34 resort fee for the waterpark. Despite the website saying four park passes were included in the price of the room they added the $34 at check-in.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Anna, your comments have been carefully noted and we understand your frustrations. It's regrettable to learn that elements of your stay were less than perfect, from the early check-in process to the waterpark experience. We are in the process of implementing extensive plans that we believe will greatly enhance the guest experience in the future. We're progressing through a significant renovation, with new ownership in place and exciting improvements on the horizon, aimed to optimize our facilities and service. As part of this, we're confident that the conditions you encountered will soon be a thing of the past. We'd love to have you back to witness the transformation and partake in the enhanced vacation experience we'll be providing. Thank you for your feedback and patience.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a ee
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
It seems like your experience was less than perfect, which doesn't align with the service we strive to deliver. We'd like to inform you that we are currently undergoing significant renovations aimed at enhancing guest experiences and addressing issues that could affect the comfort of your stay. Our team is passionately working towards ensuring these improvements provide a fantastic stay in the near future. We hope you'll consider joining us again to see the transformation firsthand.

10/10 - 훌륭해요

Camila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Thanks for the perfect rating, Camila!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Cape Codder Resort & Spa.Have a wonderful day!

4/10 - 별로예요

Emmanoelly

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Emmanoelly, we appreciate your feedback and understand that our renovation process may have impacted your stay. We're thrilled to share that the ongoing improvements under our new ownership are aimed to enhance the guest experience massively. We invite you to revisit us in the future to experience the significant updates firsthand.

2/10 - 너무 별로예요

Maria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Maria, we're truly sorry your experience didn't meet expectations. Your concerns are important to us, and we assure you, there are exciting changes on the horizon. We're currently undergoing a significant renovation aimed at modernizing our facilities and enhancing the overall guest experience. We're thrilled about the transformation and the amazing plans for the future. We hope you'll choose to stay with us again to experience the improvements firsthand. Your feedback is valuable during this time of change.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
We appreciate the feedback.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.