We arrived to find out that our reservation was not able to be found and there were no rooms available, but before we could even react, the manager/owner said she would see if they could find an alternative at another motel they owned. She was able to get us a room at the Brittany, 1 block away, for the same cost, even though they were also technically full, and usually would be at a much higher rate. This was all before we got off the phone, just before arrival, and we couldn't have been happier or had better service! And, if you looked closely out the back window, we actually had a view of the boardwalk & ocean. What could be better than that?