I paid ZAR1500 for a luxury room for two. It had specified a queen bed. On arrival at reception, no mention was made of the fact that the room which we had booked was actually not given to us and there had been a mess up with our booking. We only discovered this when we arrived at our room and after we had paid at reception. We were thus charged ZAR1500 for a very average room with two single beds. When paying that amount of money for an average room, and no fresh milk can be provided in the mini bar, nor can the staff inform you of a booking mess up before you pay and get to your room, I am left feeling pretty disappointed.
