Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced. Please don't hesitate to call me to share more information and I will try my best to rectify the situation.

Dear Darren,Thank you for taking the time to rate us.We are thrilled that you enjoyed your stay and hope to welcome you back sooner than later.

Dear Agnieszka,Thank you for making the Portswood your home away from home. We appreciate your continued support.Best regards,Muntasar Jassiem.Duty Manager.

Dear Eva,Thank you so much for your review and providing us with a perfect rating.We are so happy that you enjoyed your stay.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Keith,Thank you for giving us a 8/10 rating and for recommending our hotel to other travelers. We are so pleased that you enjoyed with us and we look forward to welcoming you back.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Pieter,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Vladimir,Thank you for taking the time to provide us with your rating, however, we are sad to note that no feedback has been provided. We, at The Portswood Hotel, find all criticism helpful as it makes us aware of the areas where we need to improve. We hope that on your next stay, you will be able to provide us with this.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Grant,Thank you so much for taking the time to provide us with your review. I am glad to hear that overall your experience was positive, however, I am disappointed to hear that our receptionist was unwelcoming. This critical feedback will be used in training our staff. Thank you and we look forward to seeing you soon.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Ian,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager

Dear Stephen,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager

Dear Raymond,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager

Dear René,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Yours Sincerely,Lisa HufkieFront Office Manager

Dear Emma,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Burt,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Yours Sincerely,Lisa HufkieFront Office Manager

Dear Teri,Thank you so much for your feedback regarding your stay at our hotel. We are so glad that you had such a great experience and thank you also for the perfect rating. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Debra R,Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of the V&A Waterfront, Cape Town. We hope to welcoming you back to our hotel soon.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Jean-Philippe,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient and hope that you were able to explore the area in its entirety. If not, you can visit us again and we will be happy to share with you the must-visit attractions as well as some hidden treasures in the area.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Guest,Thank you for your feedback, we appreciate your comments and please be assured that it will be shared with the team. We hope to welcome you back soon, so that we can share a more positive experience.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Arlen,Thank you for sharing your review and for choosing The Portswood Hotel as your host in Cape Town. We are so pleased that you found everything to your liking, and we look forward to welcoming you back to our hotel and beautiful city. Yours Sincerely,Lisa HufkieFront Office Manager

Dear Anna,Thank you so much for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. Please be assured that your "Shout Out" has been extended to Ricardo, we are all so pleased that you enjoyed your stay with us.We look forward to welcoming you back to our hotel to Cape Town.Yours Sincerely,Lisa Hufkie

Dear Kenneth,Thank you for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. We are so pleased that you had a great experience and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa Hufkie

Dear Happy Guest,Thank you so much for taking the time to provide us with your review, we are so happy that you enjoyed your stay as much as you did. Please accept our apologies for the missed breakfast, we are glad that you were able to be assisted in the dining room though. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Tania,Thank you so much for rating us 8/10. We are so happy that you enjoyed your stay and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Laura,Thank you for taking the time to provide us with your 5/5 rating. We are so happy that we exceeded your expectations on our service, food, amenities and location. We apologize for the water, unfortunately, we were doing maintenance on our boilers which resulted in that smell when opening the hot water taps. You will notice on your next visit that this smell is no longer there. We look forward welcoming you back to our hotel and beautiful city. Yours Sincerely,Lisa HufkieFront Office Manager

Dear Per,Thank you so much for this amazing review! We are so happy that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Hanna,Thank you for choosing The Portswood Hotel and for taking the time to rate us. We are so pleased that you enjoyed your stay and we look forward to hosting you again.Yours SincerelyLisa HufkieFront Office Manager

Dear Jurie,Thank you so much for giving us a perfect rating. We are so glad that you enjoyed your stay as much as we enjoyed having you as our guest. We look forward to welcoming you back to us.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Jesse,Thank you so much for choosing The Portswood Hotel as your host in Cape Town and for the perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you back to our hotel on your next visit to Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Shuichi,Thank you for choosing The Portswood Hotel as your host in Cape Town and for providing us with your rating. It is with great disappointment that we see that you did not enjoy your stay with us. We would like to know more, please email us so that our Hotel Manager can discuss your issues personally.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Jonine,Thank you for choosing The Portswood Hotel and for providing us with a perfect rating. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! Please be assured that your comment regarding carpet cleaning has been escalated to the relevant manager.We look forward to welcoming you back to our hotel and beautiful city.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Lynn,Thank you for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. Our location and our service is definitely one of the foremost things we are very proud of about our hotel and we are saddened to hear that you were disturbed early in the morning by noise. We look forward to welcoming you back to our hotel and beautiful city.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Agnieszka,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Please be assured that we have escalated all your concerns to the relevant department heads and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Kathleen,Thank you for choosing The Portswood Hotel and providing us with your rating. We are glad to hear that overall your experience was positive, however, we would like to know in what areas we did not meet your expectations. All feedback whether good or bad is critical as it either outlines what we are doing right and in what other areas we can train our staff. We look forward to seeing you again and please don't hesitate to contact us to share more information and we will try our utmost to rectify the situation.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Jessica,Thank you for choosing The Portswood Hotel as your host in Cape Town and for providing us with a perfect rating. We are so happy that you enjoyed your stay with us, and we looking forward to having you again as a guest in our hotel. Regrettably, our spa does not have an online booking service at present, however, please do not hesitate to contact us prior to arrival for a spa menu and we can assist you in the booking process.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Derick,Thank you for choosing The Portswood Hotel as your host in Cape Town and for giving us a perfect rating. We are glad to hear that you enjoyed your stay with us and that you would recommend us to other travelers. We hope to welcome you back to the hotel in the near future.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Tony,Thank you so much for the perfect rating, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town, hopefully in the not too distant future.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Lize,Thank you so much for providing us with your feedback regarding your stay. Regrettably parking was not inclusive with your room rate as a you booked and paid for a room only rate, however, it is inexcusable that the receptionist did not advise you of this on check-in which is hotel standard. Thank you so much for bringing the roof of the basement parking to our attention, please be assured that this has been escalated to V&A Waterfront for their attention. We are happy though that despite all this, you had a pleasant stay.Yours Sincerely,Lisa Hufkie

Dear Mark,Thank you for taking the time to provide us with feedback regarding your stay. Thank you so much for the 4star rating, we are so pleased that you enjoyed your stay with us and that our rooms and location met your expectations. We look forward to welcoming you back to our hotel and Cape Town.Kind Regards,Lisa Hufkie

Dear Pedro,Thank you so much for taking the time to provide us with your rating. We are so happy to see that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa Hufkie

Dear Heather,Thank you so much for your kind words and for perfect rating. We are so happy that you enjoyed your stay so much and found our location so convenient. We look forward to welcoming you back to usYours Sincerely,Lisa Hufkie

Dear Tony,Dear Tony,Thank you so much for the perfect rating, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town, hopefully in the not too distant future.Yours Sincerely,Lisa HufkieFront Office Manager

Dear Ali,Thank you so much for taking the time to provide us with feedback regarding your stay and for giving us a perfect rating. We are so happy that you enjoyed your stay and that you found our location so convenient. Hopefully, your next trip will be a leisure-filled one. We look forward to hosting you again.Yours Sincerely

Dear Neal,Thank you so much for the perfect rating and the great feedback regarding our property and staff. We are so happy that you enjoyed your stay with us and we look forward to hosting you again, hopefully in the not too distant future.Yours Sincerely,

Dear David,Thank you so much for providing us with feedback regarding your stay. We are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,

Dear Scott,Thank you for providing us with a perfect rating. We are so pleased that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town. Yours Sincerely,

Dear Michel,Thank you for providing us with feedback regarding your stay. We take great pride in the cleanliness of our hotel and do our utmost to maintain on a daily basis. We are pleased that you found our location convenient and trust that you were able to enjoyed all the sights.We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,

Dear Michel,Thank you so much for the perfect rating, we are so pleased that you thoroughly enjoyed your stay with us. Our cleanliness is definitely a standard that we do our utmost to maintain. Our location is also something that we take great pride in and we are happy to hear that you found it so convenient.We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely

Dear Norman,Thank you for the 4 out of 5 rating. We are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.Yours Sincerely,Lisa HufkieFront Office Manager