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수퍼 8 바이 윈덤 칼즈배드 여행 후기

2 out of 5
수퍼 8 바이 윈덤 칼즈배드
3817 National Parks Hwy, Carlsbad, NM

이용 후기

5.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 115개" "
평점 8 - 좋아요. 1001개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 287개" "
평점 4 - 별로예요. 1001개 이용 후기 중 208개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 179개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
화장실이 너무 지저분했고 욕조가 바닥이 미끄러울 정도로 청소가 안되어있었습니다 화장실 욕조쪽 타일에도 곰팡이가 있을 정도로 더러웠습니다 다시는 가고싶지 않습니다
2020년 10월에 1박 숙박함
답변 제공: Manager 님, 2020년 11월 11일
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 - 괜찮아요

Seungbae

좋아요: 객실의 편안함
욕조 배수가 잘 안됩니다. 그 외 다른 사항은 가격대비 전반적으로 괜찮습니다.
답변 제공: General Manager 님, 2016년 10월 3일
Dear guest, I am sorry for the inconvenience due to the drain issue in the bathroom. Please do call our front desk on your next visit. We will do our best to make your next visit a better experience. Kind regards. 나는 때문에 욕실의 배수 문제로 불편을 끼쳐 드려 죄송합니다. 다음 방문에 우리의 프론트 데스크에 전화 마십시오. 우리는 당신의 다음 방문 더 나은 경험을 만들기 위해 최선을 다할 것입니다. 종류 안부.

6/10 - 괜찮아요

실제 이용하신 고객

6/10 - 괜찮아요

Kumar

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room key not working
답변 제공: Manager 님, 2024년 4월 12일
Hello Kumar, We apologize for any inconvenience you experienced with your room key. Please do not hesitate to reach out to our management team for further assistance regarding this matter. Guest satisfaction is our top priority, and we appreciate your feedback to help us improve our services for future guests.

4/10 - 별로예요

Stacey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds where very hard the staff at check out was nonexistent I had to wait 20-30 minutes to checkout and I was in a late to my sons board patrol graduation due to the lady at check out was very slow at getting out of the restroom there was several people waiting to checkout and she was just not very nice or in a hurry
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Stacey, We appreciate you sharing your experience with us, and we apologize for any inconvenience you encountered during your check-out process. We strive to provide efficient service to all our guests, and we will address this matter with our team to ensure a more prompt and courteous experience in the future. Thank you for bringing this to our attention, and we hope your son's board patrol graduation was a memorable occasion.

2/10 - 너무 별로예요

Mandy

출장 여행
Tv in the room did not work water psi was weak and comforter on the bed had a huge burn mark in it
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Mandy, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for review and improvement. We hope you will consider staying with us again in the future for a better experience.

4/10 - 별로예요

peter

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
You get what you pay for. Facility is old and in need of repair and updates.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello peter, We appreciate your feedback and will share your comments with our management for future improvements. Thank you for taking the time to share your experience with us.

2/10 - 너무 별로예요

Antonio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tv no working.to much noise.dirt
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Antonio,We apologize for the inconvenience during your stay. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We strive to ensure a comfortable and peaceful environment for all guests.

4/10 - 별로예요

john

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We asked for a king size bed.....upon arrival all they had regarding king size bed the only one was on the third floor and there was NO elevator. We took two queen beds first floor as we are seniors with limited mobility. Towel rack was gone. Loud noise of chld running overhead late into the night making us wonder if any adult was there. BIGGEST concern was entrace door at rear no security on it did not lock ....card entry was totally broken. Washing machines literally in main corridor. We were very disappointed appearance of being a dump. Add from which we booked said they had a "breakfast" actually NO they have not had one since COVID!!!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello john, We apologize for any inconvenience you experienced during your stay. Our team appreciates your feedback and will use it to make improvements moving forward. Thank you for bringing these issues to our attention.

8/10 - 좋아요

JORGE 님, JUAREZ

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There was no breakfast although the application said it included it. An Indu girl was super bad treatment, she didn't let me check if there were still some drinks that I had forgotten in the refrigerator the morning we left, we returned in the afternoon to ask about the drinks or to let me check and she didn't let me, she didn't let me either He wanted to check that because it wasn't his job. She asked me if they cost a lot, I told her less and I better left.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello JORGE, We apologize for any confusion regarding breakfast inclusions. We value your feedback concerning your experience with our team member and will address this internally for improvement. Your concerns will be shared with the relevant departments for review.

2/10 - 너무 별로예요

Naga

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff shows so much attitude and rooms are dirty and shower tubs are peeling and refrigerator are dirty and even bathroom doors doesn’t have knobs to close it. Have informed to staff and they never acknowledge their mistake and they blamed us that it’s my mistake. And even the kid went into the bathroom and got locked and it took quiet sometime for management to unlock the door and get the kid out of bathroom. So horrible and terrible.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Naga, We are sorry to hear about the challenges you faced during your stay. Your feedback is important to us and will be shared with the appropriate team for review. Safety and cleanliness are our priorities, and we apologize for any inconvenience you experienced. We appreciate you bringing these issues to our attention.

4/10 - 별로예요

Paul 님, Signal Hill

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Paul,We apologize if our breakfast options did not meet your expectations during your stay. We appreciate your feedback and will share it with our team for further review and improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 - 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Eric, We appreciate you choosing to stay with us and regret to hear that your experience did not meet your expectations. We hope you will consider sharing more details with us directly so we can address any concerns you may have.

6/10 - 괜찮아요

Nicholas

연인과의 여행
좋아요: 청결 상태
No breakfast 👎
답변 제공: Manager 님, 2024년 3월 14일
Hello Nicholas, Thank you for sharing your feedback with us. We appreciate your input as we strive to improve our services for future guests. If you have any further comments or concerns, please reach out to our management team directly. We hope to welcome you back in the future for an improved experience.

2/10 - 너무 별로예요

Sunni

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Men outside on bench smoking Marijuana. Very dirty and grungy. Only stayed there one night out of three. Calling Expedia tomorrow for refund if possible. Absolutely the worst ever in our experience.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Sunni, We're sorry to hear about your experience. Guest feedback is valuable, and we'll address this matter internally. Please reach out to management directly for further assistance.

8/10 - 좋아요

Leanore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
S
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Leanore, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

M

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was not clean whatsoever ever
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello M,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority and we appreciate your feedback. We have shared your comments with our housekeeping team for further review and improvement. Thank you for bringing this to our attention.

8/10 - 좋아요

Nazario

좋아요: 편의 시설/서비스
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 19일
Hello Nazario,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

4/10 - 별로예요

Rue

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Read Reviews BEFORE booking!
Breakfast is STILL listed as being served after several complaints in reviews. As of January 10, 2024 it is NOT. Sign in the lobby says this is due to COVID. Housekeeping went into our room before checkout time when there was a 'Do Not Disturb' hanger on the door and removed all of our personal belongings. Poorly managed property.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Rue, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast availability, and we understand that this can be disappointing. As of January 10, 2024, our breakfast service has been temporarily suspended due to COVID-related restrictions. We apologize for any inconvenience caused. Additionally, we apologize for the inconvenience you experienced with housekeeping entering your room. Our team will investigate this matter further to ensure it does not happen again in the future. Please feel free to contact our management team directly to discuss your concerns further.

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was listed as being provided, it was not. The room was dirty. The bed was terrible and the blanets had burn holes. I would like a refund! I will never stay there ever again!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Amanda,We apologize for any inconvenience you experienced during your stay. Please feel free to contact our management team directly to discuss your concerns further. Your feedback is valuable to us as we continuously strive to improve our services.

10/10 - 훌륭해요

Julian

좋아요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Julian,We truly appreciate your perfect rating! It's fantastic to hear that you had an excellent stay with us. If you have any specific feedback you'd like to share, we encourage you to reach out to us directly. We value your input and would love to ensure your satisfaction. Thank you for choosing our hotel and we hope to welcome you back soon!

2/10 - 너무 별로예요

Monica

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very old. It said it offered breakfast when I booked. They do not offer breakfast. Very outdated and run down. Booked for 74.00 they charged 84.00 then taxes. Tv remote did not work. Just very run down no closet space no lugguge storage.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Monica,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide accurate information regarding our amenities and apologize if there was any confusion regarding the breakfast. Our team is continuously working on updates and improvements to enhance our guest experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Donny

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The app says breakfast is included but there is no breakfast. The bed was great!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Donny,We apologize for any confusion regarding the breakfast inclusion. Our hotel offers a variety of dining options nearby for guests to enjoy. We're glad to hear that you found the bed comfortable and hope you had a pleasant stay overall!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worse place I stayed in my trips
According to the Hotels.com info, this place has breakfast included, That Hotel has not provided breakfast since 2020. I paid a higher price without the breakfast; the facility is not safe and leaks in maintenance. Please refund partial money back to me and remove this place from your list.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Dear Guest, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any confusion regarding the inclusion of breakfast. Please note that our records indicate that breakfast has not been included in our offerings since 2020. We regret any inconvenience this may have caused. Regarding the maintenance issues, we would appreciate the opportunity to address your concerns directly. Kindly contact our management team for further assistance. We aim to provide a safe and comfortable experience for all our guests.

6/10 - 괜찮아요

Ken l

별로예요: 직원 및 서비스
Manager was a bit of an idiot, either didn't understand that the batteries in doors do dead, or didn't understand how to use key card machine. Other clerk was great. Room was in poor condition, especially the floor, badly needed replacement. Not very clean, sink wouldn't drain, etc.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Ken l,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will make sure to share them with our team for further improvement. We appreciate your kind words about our other staff member and we assure you that we will address the issues you mentioned with the utmost attention.

6/10 - 괜찮아요

Anita

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a scary place. The card reader for the back door was smashed and there was no control over access. The walls in the bathroom had multiple holes where towel bars had been pulled off. There were patches in odd places that appeared to be repaired holes. When you entered the back door, you were confronted with 2 sets of steps. The steps going down were dark and the lighting near our door was dim. The water never got hot, just lukewarm. My husband went to the lobby to get coffee. The clerk rudely told him to use his "room coffee". We had been on a trip and this was the last stop, having stayed 3 nights in previous Super 8s. Those were clean, well lit, had personable clerks and offered breakfast and coffee. Yet the price charged in Carlsbad was slightly higher. Avoid this hotel.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Anita, Thank you for sharing your feedback regarding your recent stay. We regret to hear about the issues you encountered during your time with us. The safety and comfort of our guests are our top priorities, and we apologize for any inconveniences you experienced. We appreciate your detailed feedback and will be sure to address these concerns with our team. We value your loyalty and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

4/10 - 별로예요

Jolene

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom floor dirty. No coffee until I went and asked. No edibles. Toilet didn't work properly. VERY disappointed. No more Super 8
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Jolene, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will ensure that our team addresses the issues you mentioned to improve our services. We hope to have the opportunity to make it up to you in the future.

4/10 - 별로예요

Doris 님, Tomball

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
At first glance this hotel was ok for a budget hotel but further investigation showed many issues. Hallway and stairs were full of dried mud (probably brought in my one of the guest). First of all walk into room and no TV remote. Front desk handed us one that did not work. Had to wait 30 min for maintenance to get TV going. The next morning went to take a shower and the handle fell off in my husbands hand. Luckily he could force the shower to turn one. Told the lady at the front desk and she said the property was having issues all over with shower handles. Not acceptable. I am ready to give up on all super 8 properties. Franchise owners to not seem to want to keep their properties in reasonable shape. Once again I am ashamed to be a Wyndham stockholder.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Doris, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We strive to provide a clean and comfortable environment for our guests and will address the issues with the hallway and stairs immediately. We apologize for the inconvenience caused by the TV remote and shower handle, and we will work with our team to ensure such incidents do not recur. We value your loyalty and hope you'll give us another chance to exceed your expectations.

2/10 - 너무 별로예요

Cheryl

가족 여행
Never stay there again
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Cheryl,We apologize for any inconvenience caused during your stay. We hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Michael

별로예요: 숙박 시설 상태 및 시설
Checked in for 2 days and let them know that the remote and the phone didn't work, the towel rack was broken off the wall. 2 days later no phone , no remote , no one even looked! Also no breakfast which it says on the web sight and on the plaques on the wall, but they quit that a year or 2 ago. After 20 years in the resort industry I could tell none of these problems just happened. The back security door had a note on it , not to let it lock shut. "Are you kidding me"
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Michael, We apologize for the inconvenience you experienced during your stay. Our team will prioritize addressing the issues with the remote, phone, towel rack, and security door. We appreciate your feedback and will look into updating our website regarding breakfast.

4/10 - 별로예요

Stephen

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in need of repair. Among other issues, the door at the end of the hallway was left unlocked and the card reader had apparently been vandalized.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Stephen, We apologize for the inconvenience caused during your stay. Rest assured, we take the security of our property seriously and will address the issues immediately. Thank you for bringing this to our attention.

8/10 - 좋아요

Iris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Iris,Thank you for your positive rating! We're glad you enjoyed your stay with us. We hope to welcome you back soon!

6/10 - 괜찮아요

Raquel 님, Carlsbad

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Raquel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

Marco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Marco, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Ann Marie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super 8 are very incosistent in quality. This one was not safe they had people drinking and partying in the parking lot. The door handle to our room broke and locked us in the room. The bathtub had peeling plastic on it. I will not stay here again.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Ann Marie,On behalf of our entire staff, we thank you for your business and for your comments regarding our parking and room. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Fernando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Fernando, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

marina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello marina,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Quiet and clean would stay again.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hi Christopher,Thank you for your review! I’m glad you find our cleanliness and quiet accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 - 훌륭해요

Maria

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Maria,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Angelica

별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Angelica, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 - 너무 별로예요

Rogelio

별로예요: 청결 상태, 숙박 시설 상태 및 시설
said it had free breakfast and it didn't. had dust bites
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Rogelio, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

10/10 - 훌륭해요

Jose ariel

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Jose ariel,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 - 너무 별로예요

Mary Ann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The evening (after 3:00 on a Sunday) staff needed to be called (number by the desk), only stairs (no elevator), partying all night in multiple rooms (loud - barely any sleep), and NO breakfast available despite claiming “free breakfast.” Cleaning woman was pleasant after knocking on our door - this was the only positive interaction.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Mary Ann, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gross and no breakfast
The hotel room and hallways were disgusting. Hallway and stairwells had the same grime and trash for all three days we were there, clearly not having been vacuumed at all. My bathroom walls had sticky grime. The website advertised a grab and go breakfast which reception states had not been offered for years
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Sarah, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Pat

가족 여행
별로예요: 직원 및 서비스
Not as advertised
Paid for two queen beds, upon arrival was informed only one bed in room. When asked clerk about price difference I was informed "there is no difference in price". I reserved this motel because breakfast was included. Go figure, breakfast was not served at all. Highly disappointed with the Super eight!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Pat,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and breakfast. We hope to see you again in the future. Thank you for your valuable business.

6/10 - 괜찮아요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I like the location of the propert. Staff was friendly. I did not like that I booked this location takimg into account the continental breakfast option, only to arrive and find out that there were no breakfast options available.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 6일
Hello Maria,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff as well as our location. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

leonor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front clerk didn’t know how to work hotel system owner had to come out and enter CC info, that were prepaid. After 1:45 min. NO BREAKFAST!!!!! Like it says on their listing. I was given 1 room that already had a guest😡!! Have another room with no shower handle😡 to open water. Gave me another room and the key didn’t work 3 times I had to go back to have it reprogrammed this is the WORST I’VE STAYED IN. DO NOT STAY HERE back door if not shut securely anyone can walk right in. And ofcourse they wouldn’t give me my money back to go somewhere else I have photos I’ll be posting.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello leonor, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 - 너무 별로예요

Amanda

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No ice machines working. Staff unhelpful. Hot and too expensive. No service. Extremely inconvenient and not worth the money.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Amanda,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and also our service. We hope to someday have another opportunity to host your stay.

6/10 - 괜찮아요

Lfili

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Lfili,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very happy with the facility. The person who checked me in was very nice.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hi Caroline,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!