수영장

라 퀸타 인 & 스위트 바이 윈덤 칼스바드 여행 후기

2.5 out of 5
라 퀸타 인 & 스위트 바이 윈덤 칼스바드
4020 National Parks Hwy, Carlsbad, NM

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 915개 이용 후기 중 424개" "
평점 8 - 좋아요. 915개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 915개 이용 후기 중 114개" "
평점 4 - 별로예요. 915개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 915개 이용 후기 중 58개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best bet I had slept in a week. Everything was clean. Only issue that I could see was the shower was leaking. Breakfast was good and it was nice to see. Servesafe being trained to a new staff member.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Christopher, Thank you for staying with us at La Quinta Carlsbad and sharing your review! We apologize for the shower leak, but we are happy to hear you had the best sleep of your week. Safe travels, and we hope to see you again next time travel brings you to the area.

4/10 - 별로예요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is a tough review for me. We had a one bedroom King unit. It was clean and what I would expect from a LaQuinta, but there were just a few too many small issues. Issues included slow shower drain that left you standing in 2" of water while showering, a broken shower curtain rod which left about 1 foot open on each side of the shower, a slow draining sink, a thermostat on the wall not connected to anything (manual controls on the unit itself. Took a few minutes to figure this out), garbage bag from previous stay left in room, and a poor window seal which created a whistling noise in the room due to wind. Having said all of that, it was priced well, was safe, was clean, and in a good location for Carlsbad Caverns. With similar local options that I had this time, I would choose the LaQuinta again.
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Rodney, We appreciate you taking the time to share your feedback. Thank you for staying with us and mentioning our convenient location, cleanliness, and safety. We do however apologize for the maintenance issues you mentioned. We will be sharing your comments with our team for improvement!

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is dirty. The door was dragging on the floor when opening. Only 1 towel for 2 queen bed room. Nobody to bring it up. Had to go down again to get it from the front desk. Last time staying at La Quinta
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Michael, Cleanliness is a priority for our hotel, and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you still consider us the next time your travel brings you back to the area.

6/10 - 괜찮아요

Maren Christensen

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Maren Christensen, Thank you for staying with us and taking the time to share your rating.

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice and comfortable and well stocked. Breakfast staff was training new person amd was a bit loud wurh all that was said to new employee.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Dorothy, Thank you for choosing La Quinta and taking the time to share your review!

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk young lady, Mariah, was extremely nice, helpful and a joy to speak to. I was having an issue with Expedia and she tried her best to help me with them. The evening young lady (didn't get her name) was also very helpful. Anytime we needed extra towels, she supplied us with them. I do have an issue with the room cleaning crew. They weren't around the whole time we were there. We had to get clean towels on our own and the trash cans in the room never got emptied for 3 days. On our last night we requested clean towels and we got smaller, cheaper, thinner towels than the ones from the first day. I was told the management bought new towels and these were them. On this trip we stayed only at Wyndham properties, but this one needs a little help in hiring cleaning staff.
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Ana, We appreciate you staying with us and taking the time to share your feedback. We are so glad that our associates at the front desk were able to provide you with wonderful hospitality. We apologize, however, for the issues mentioned in your review. We will be sharing your comments with our entire team for improvement.

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
If you book a room here, request a room on the back because the highway noise is so loud. The whirlpool was broken. Nice breakfast with an extremely efficient host restocking and cleaning.
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear James, Thank you for staying with us in Carlsbad and taking the time to share your feedback!

4/10 - 별로예요

Jess

가족 여행
별로예요: 편의 시설/서비스
Room was dirty. Needed to be vacuumed. Walls were dirty. Appeared to not have been wiped in quite a while. Visible dirt and stains on walls, floors and furniture. Bathroom floor tiles were broken and loose. Bathtub was filthy and paint was peeling. No cleaning service provided to replenish towels or toilet paper. Broken toilet seat. Night staff had poor customer service and completely unfriendly attitude when checking in. Will avoid future booking with La Quinta at all cost.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Jess, Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

8/10 - 좋아요

??

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Thank you for staying with us and taking the time to share your rating!

8/10 - 좋아요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Thank you for staying with us and taking the time to share your rating.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was by far the noisiest I’ve ever stayed in. Our room faced the highway and there was constant road noise. The windows need replaced or they should provide earplugs for guests. The staff were nice, breakfast was good and the location was convenient.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Susan, Thank you for staying with us and sharing your review. We appreciate you mentioning our staff, good breakfast, and convenient location. However we do apologize for the noise experienced during your stay. We know how important a good night's sleep can be, and we hope it didn't cause you to wake up unrested. Safe travels!

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Maria, Thank you for staying with us and sharing your five star rating!

8/10 - 좋아요

Lingerlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Lingerlyn, Thank you for staying with us and taking the time to share your rating!

4/10 - 별로예요

Manaswini

별로예요: 숙박 시설 상태 및 시설
The water tap in the restroom was not off completely and water was continuously dripping all night. It was very disturbing.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Manaswini, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the dripping bathroom faucet. We will have our maintenance team sent to your room to fix that.

2/10 - 너무 별로예요

Josh

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Elevators are broken, hot tub is not heated, and the bathtub does not work. Needless to say, never staying at a La Quinta again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Josh, Thank you for taking the time to share your review. We do apologize that our hot tub is temporarily out of order while we await a part for the heating unit. Our elevator is in service, however. We will be sharing your feedback regarding the bathtub in your room with our maintenance team so they can look into it and determine a solution.

8/10 - 좋아요

Tamba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice. It was only a few miles from Carlsbad Caverns, which was the reason for our stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Tamba, Thank you for staying with us on your trip to the Carlsbad Caverns! We are glad you had a nice experience and hope to see you again next time travel brings you this way.

4/10 - 별로예요

Amy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smoke alarm in our room beeped low battery both nights and nothing was done to change it. The hot tub didn’t work and was freezing cold. Staff seemed off-standish borderline irritated. Facility was clean and comfortable otherwise.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Amy, Thank you for taking the time to share your review. We appreciate you mentioning that you had a clean and comfortable stay. We apologize for the smoke alarm beeping, though, and that the hot tub was out of order. We hope to see you again in the future for the opportunity to provide you with a 5/5 experience.

8/10 - 좋아요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bathtub fixture was leaking and not able to turn off completely
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Richard, Thank you for taking the time to share your feedback. We apologize for the leaky bathtub faucet and will be sharing your feedback with our maintenance team to get that fixed.

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water in the shower wouldnt shut off. Since i didnt book directly through them, they had no care to move us to another room. Staff was rude and unhelpful. The pictures online are probably 7 years old and looks nothing like it does today.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Thomas, Thank you for taking the time to share your review. We apologize for the issue with the water in your shower and will be sharing your feedback with our team to make sure it gets fixed.

8/10 - 좋아요

Elizabeth

아이를 동반한 가족 여행
Room and bathroom were clean. Knobs in bathroom extremely hard to turn on in the shower. Limited outlets and ice machine was not working.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Elizabeth, Thank you for staying with us and taking the time to share your feedback. We appreciate you mentioning the cleanliness of your room and bathroom. We apologize that the shower knobs were an issue and that there were not enough outlets and the ice machine was temporarily down. We hope to see you again for the opportunity to provide you with a 5/5 experience!

10/10 - 훌륭해요

RANDALL G

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Thank you for staying with us and sharing your 5/5 rating!

8/10 - 좋아요

Ann

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing amount of disrepair! My mom’s shower has a shocking amount of mold/ mildew. Our bathtub faucet leaks profusely and the bathroom floor is spongy. The TV doesn't provide but one local station and one of the elevators shakes and makes way too much noise. On the surface it looks nice - lobby is nice. Rooms are not good, though. And apparently they are understaffed so are unable to respond to maintenance needs in a timely manner. They also did not have rooms ready by the 3pm check-in….. Front desk folks were nice but……
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Ann, Thank you for taking the time to share your review. We are actively looking to add to our team, and we apologize that rooms were not ready and maintenance did not respond in a timely manner.

4/10 - 별로예요

Holly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Holly, We appreciate you staying with us and sharing your rating. We hope to see you again for the opportunity to provide you with a 5/5 experience.

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 직원 및 서비스
Room had water constantly running in shower/tub that would not turn off. Had to shut door to bathroom to sleep without too much annoyance. Very few towels provided on first day. Maids gladly provided more when I asked. Recommended restaurant (Lucy’s) was not open when we visited… both days we were there. Lots of chips and decrepit aspects to flooring and interior of bathroom floor. It’s in bad shape. Breakfast setup was solid.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Andrew, Thank you for taking the time to share your experience. We apologize for the issues mentioned in your review, and we will be sharing these notes with our team as we are always looking for ways to improve!

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent breakfast! Hot and cold options for entire family. Bathroom door did not close and shower was not very good. Handle had to be wrenched to prevent dripping. Had to ask for additional shampoo and towels. Bed was very comfortable!
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear James, Thank you for staying with us and sharing your review! We are glad you enjoyed an excellent breakfast and very comfortable bed. We do apologize for the maintenance issues in your bathroom, and we will be sharing these with our team so they can be fixed. Safe travels!

8/10 - 좋아요

jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Jenny, We appreciate you staying with us and sharing your review!

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Maria, Thank you for staying with us and sharing your rating!

2/10 - 너무 별로예요

Johnise

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby was nice and modern but the cleanliness of the room was horrendous!!! There was hair and stains all over the white covers and the shower was filthy! We didn’t shower because it was so disgusting. After a long day hiking and sweating in the humid carlsbad caverns and not being able to relax and shower after really sucked. The lady at the front was yelled at 3 times in front of me. She promised a discount because there were no other rooms available but I never received it. She was obviously overwhelmed. We will definitely stay elsewhere on our next trip.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Johnise, We apologize on behalf of our team for the cleanliness issues mentioned in your room. We will share your comments with our team for improvement.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Elizabeth, Thank you for staying with us in Carlsbad and sharing your 5/5 review!

4/10 - 별로예요

Lynette

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel needs to be updated badly. The first people you should encounter should be friendly and welcoming. They were not. The furniture was old. Three towels, 1 washcloth for 4 people for 2 night stay. When we asked for more we were told they didn't have any. Three pillows on each bed as well. The top blanket was a thin as a sheet. The pool and hot tub cold and dirty. Breakfast was decent, however the gentleman working the area was grumpy, both mornings. We decided not to have breakfast there our last morning. I think we will definitely not be staying at La Quinta anytime soon.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Lynette, We are sorry to see that your experience was not a great one. We appreciate you feedback and will be sharing your comments with our team. There are always ways to improve, and sharing your comments with the team is a great place for us to start.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, We enjoyed our stay. We booked 2 rooms, they were far apart, on different floors. Otherwise a great stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear David, Thank you for choosing La Quinta and sharing your review! We are glad you had a great stay!

10/10 - 훌륭해요

jesus a

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Jesus A, Thank you for staying with us in Carlsbad and sharing your 5/5 rating!

10/10 - 훌륭해요

Anna Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, great staff.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Anna Lisa, Thank you for staying with us in Carlsbad and sharing your review!

2/10 - 너무 별로예요

Florencio

The room was double booked so we did not stat and had to drive all the way back to texas with no sleep
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Florencio, We apologize that we were overbooked when you arrived. We know these isolated incidents are extremely inconvenient. We hope to see you again next time travel brings you to the area.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 편의 시설/서비스
Blinking smoke alarm directly over the bed made it difficult to sleep. Only 1 washcloth was provided for 2 of us(they did provide more when asked) and toilet paper was cheap and scratchy.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Robert, Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the blinking smoke alarm. We will get with our team today to correct that. We also apologize that there were not enough towels in your room originally. We hope to see you again next time travel brings you to the area so we may have the opportunity to provide you with a 5/5 experience.

2/10 - 너무 별로예요

Jami

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overbooked hotel, unavailable rooms even though we had reservations
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Jami, We apologize that we were overbooked when you arrived. We know these isolated incidents are extremely inconvenient and do our best to avoid them whenever possible. We hope to see you again next time travel brings you to the area for the opportunity to provide you with an excellent stay.

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Deat Steven, Thank you for staying with us and taking the time to share your rating!

8/10 - 좋아요

melody

좋아요: 직원 및 서비스
There was a lot of road noise all night. When we arrived one of the staff was smoking out front and having a loud phone conversation not a professional image. Also liquor bottle in the planting area at the front door. All the windows needed a wash.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Melody, Thank you for staying with us and taking the time to share your feedback. We apologize for the issues mentioned. We will be sharing your feedback with our team as we strive to always provide hospitable and professional experiences to all our guests.

2/10 - 너무 별로예요

Dixie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Manager was not helpful skipped out when needed for a booking mixup. No hot water will not ever stay here again
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Dixie, We are sorry to hear you did not have a 5/5 experience with us. We know how frustrating it is when something like a hot water heater malfunctions, and we apologize for the inconvenience. We will be sharing your feedback with our team as we are always looking for ways to improve.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Due to our late (2 a.m.) arrival, we asked for late checkout and was given it without question. The room was clean and bed was comfy.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Lori, Thank you for staying with us and taking the time to mention our friendly staff! We are so glad they were able to accommodate you, and we look forward to seeing you again.

6/10 - 괜찮아요

Manuel

2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Manuel, Thank you for staying with us and taking the time to share your rating.

6/10 - 괜찮아요

Norma

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The bathroom needs some attention, lavatory is clogged, commode water ran all night, and shower head and tub spout dripped all night. Lamp on top of desk was also broken.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Norma, Thank you for staying with us and taking the time to share your review. We appreciate you mentioning our great staff! We do apologize for the issues mentioned, however, and will be sharing them with our team today to get those things corrected.

8/10 - 좋아요

Nuannong

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Nuannong, Thank you for staying with us and taking the time to share your rating!

4/10 - 별로예요

Larry

가족 여행
별로예요: 숙박 시설 상태 및 시설
I accidentally booked a wheelchair accessible room. Thank goodness I didn't need a wheelchair room because the room was not very good. Drippy shower, light fixture by the bed was hanging by its wires, shower would flood into the hallway and there was no remote for the TV. The front desk person was able to get us a remote. Based on the price, I would have expected MUCH more from La Quinta. Breakfast was ok. Will most likely not stay at La Quinta again.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Larry, Thank you for staying with us and sharing your review. We apologize that the shower had a drip and the light fixture by the bed had a problem. We will share this feedback with our maintenance team so those issues can be corrected immediately. Safe travels!

6/10 - 괜찮아요

Adam

가족 여행
좋아요: 직원 및 서비스
Not what I expect from La Quinta. First room smelled of vomit upon checkin. Ice maker across the hall was INSANELY loud, even behind closed room door. Multiple lamps non-working. Second room smelled fine however had broken patches of drywall, etc. and missing some amenities. Ice maker STILL insanely loud. There was also an audible high pitched ringing noise in the room that I couldn’t track down despite systematically unplugging everything one at a time. Staff was certainly helpful, but visibly unenthusiastic about being there.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Adam, Thank you for taking the time to share your feedback. We apologize for the issues mentioned in your review. It is our goal to provide guests with an excellent experience every time, and we are sorry to have fallen short. We hope to see you in the future for an opportunity to provide you with a 10/10 experience.

4/10 - 별로예요

Robin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carlsbad caverns
The bathroom was pretty beat up, holes in the ceiling, mold in the vents three conditioners, no shampoo
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Robin, Thank you for taking the time to share your feedback. We apologize for the issues with your bathroom and will be sharing your comments with our team for improvement.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I asked for a King and got a double so got charged more than i thought id be paying.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Anonymous, We apologize that the requested room type was not available at check-in We try to accommodate all requests but are sometimes unable to do so. We hope to see you again in the future for the opportunity to provide you with a 10/10 experience.

6/10 - 괜찮아요

Myint

가족 여행
별로예요: 청결 상태
The room was not clean properly. Towel that someone used was left hanging by the shower door. The hotel didn't provide us blanket. The bed only has sheet and bed cover.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Myint, Thank you for taking the time to share your feedback. We apologize for the issues mentioned and will share your comments with our team for improvement.

10/10 - 훌륭해요

Christi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Christi, Thank you for staying with us in Carlsbad and sharing your 10/10 rating!

8/10 - 좋아요

Christa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Christa, Thank you for staying with us and taking the time to share your rating!