리셉션

아메리카스 베스트 밸류 인 뉴넌 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 뉴넌
1344 S Hwy 29 I-85 Exit 41, Newnan, GA

이용 후기

6.2
평점 10 - 훌륭해요. 469개 이용 후기 중 77개" "
평점 8 - 좋아요. 469개 이용 후기 중 134개" "
평점 6 - 괜찮아요. 469개 이용 후기 중 99개" "
평점 4 - 별로예요. 469개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 469개 이용 후기 중 93개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Curtis

별로예요: 직원 및 서비스
Need to take responsibility for their equipment
I had my laptop plugged into one of there lamp and it started to make a sparking noice and then my computer went black and will not turn back on and they told me there nothing they can do about it.
2022년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 3일
Dear Curtis, Thank you for taking a moment to reach out to us. This is not typical of the feedback we receive, and we encourage you to reach out to us so we can gather some more information. Our lines are open, and we hope to hear from you soon.

10/10 - 훌륭해요

Jestin

좋아요: 숙박 시설 상태 및 시설
I had a pleasant stay for two nights or the weekend that I stayed there staff was friendly and accommodating
2022년 4월에 1박 숙박함

4/10 - 별로예요

Kimberly

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty and guests in rooms next to us working partying with loud music and the doors open
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 8일
Dear Kimberly, We know that your time is valuable, so thank you for taking the time to share your concerns. Our team works diligently to address any concerns brought to their attention promptly, and they are always happy to enforce our quiet hours. Please accept our apologies that you were not entirely comfortable. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Doesn’t look like advertised photos.
There was no breakfast, we were told they don’t provide anything anymore. No toiletries were provided, they provided no coffee for the mini in room coffee maker they spit coffee everywhere. They room was not very clean and the towels were stained. It would be a last resort motel for me in the future.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Nader 님, CUMMING

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is not a hotel I would recommend to anyone.
My family had a bad experience at this hotel. The photos online were not the photos in the hotel. The room was dirty bath tub was rusted and ceiling paint was coming off. There was prostitution going on in the parking lot. The housekeepers were yelling at people and swearing. The over all experience was horrible.
2022년 3월에 4박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 29일
Dear Tina, Thank you for your feedback. It is never our intention to mislead our guests, and, on this note, we will take your insight and discuss it with our team to ensure a higher quality of hospitality is being achieved. Safe travels, and we hope you'll consider giving us another chance o the road ahead.

6/10 - 괜찮아요

Alania

좋아요: 청결 상태, 직원 및 서비스
They were nice, but not many places would deliver food
2022년 3월에 3박 숙박함

2/10 - 너무 별로예요

Amy

2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Korry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very clean , very nice set up in room. i would come back anytime.
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

jim

2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Brook

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was disgusting and the staff rude. My last day they refused to make me a key or even let me back into my room when i locked myself out until i threatened to call the cops then told me he wouldnt make another and even refused to recharge the key I already had.
2021년 12월에 4박 숙박함
답변 제공: Guest Relations 님, 2021년 12월 19일
Dear Brook, Thank you for leaving us your feedback on your recent visit. Your experience is not typical of the quality we provide, and we have spoken to our team to ensure we are delivering our best service going forward. We would love nothing more than to welcome you back for a better overall experience, so don't be a stranger!

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Made a reservation 3 days in advance of arriving via expedia - the night clerk could not find my reservation - would not reference the reservation code, and would not honor the Price. not sure what was going on in the lobby - but it sound like a disco - very load and lots of kids running around and tripping over each other. Took my business else where.
2021년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2021년 12월 17일
Dear Mark, We thank you for the time you spent leaving us feedback. Sometimes when reservations are booked through third-party sites, they don't always sync up properly with our system. Please accept our apologies for any inconvenience this may have caused. We'll look into your comment further so that we can seize any opportunities for improvement. We wish you the best in your future travels.

2/10 - 너무 별로예요

Lori

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were drug addicts all over the property that were rented rooms & I was repeatedly harassed by them. The mattresses were stained. There were dead bugs between the mattress & the box spring. There were stains on the towels. There was no turn table in the microwave. There was no freezer door on the freezer section of the refrigerator. The pillows were nasty, stained, lumpy & disgusting. The water pressure was horrible & the toilet paper in the room was on the roller but sopping wet. I was very disappointed & they do not give refunds.
2021년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 12월 2일
Dear Lori, We truly regret the concerns you've shared, as they are a poor reflection of the standards we adhere to. As we are committed to positive change, we will share your feedback with the respective teams and ensure that improvements are made promptly. Please forgive us and allow us to show you a much better experience the next time you're in Newnan.

4/10 - 별로예요

Jeanine

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived very early in the morning and it took 25 minutes to find our reservation. The photos clearly are from years, if not a decade or more, ago. The pool was black and green and our room faced it. One of the evenings arriving back to our room, the smell of the pool came into our room. The faucets in the shower were broken. The shower itself was dirty and the curtain was moldy. We had to immediately ask for more towels, as they clearly did not review our reservation to see how many people were staying in the room. The electrical sockets in the room were not covered and the wiring was exposed and my children almost got into them. It was such a poor experience, I feel sorry for anyone that spends their money on this facility in the future. Upon exit, the person was asleep in the lobby chairs, that was supposed to be behind the counter. When I entered from the outside, he awoke and I indicated that we were leaving and checking out. Not removing himself out of the chair he was sleeping in, asked if we wanted a receipt from our trip; I asked if there were going to be any additional charges, he indicated no and I indicated that I did not want a receipt. Poor customer service, the facility was absolutely disgusting, and the room was abysmal.
2021년 10월에 5박 숙박함
답변 제공: General Manager 님, 2021년 10월 26일
Dear Jeanine, Guest feedback is our primary catalyst for effective change, so we thank you for taking a moment to share the areas where you noted room for improvement. Please accept our apologies for any lapse in service you experienced. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. We know that we can deliver a more enjoyable stay than this. It's our hope that you will consider coming back to see us again in the future so that we can prove it.

2/10 - 너무 별로예요

Spencer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Drug needle left in bed
2021년 10월에 2박 숙박함

4/10 - 별로예요

Jason

별로예요: 숙박 시설 상태 및 시설
Expecting to use pool, 80 degrees and it was green and not in use….
2021년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 10월 15일
Dear Jason, Thank you for taking a moment to leave your feedback. We apologize for any disappointment our current pool closure may have caused and hope you found the rest of your stay to be pleasant. The next time you are in the area, please stop by and see us again!

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a key to a room that was already occupied so we had to change rooms very first thing then we went straight to bed because we were exhausted from traveling and got woke up by the manager and 4 different people- guest and staff coming into our room while we were in bed sayinging we had a gun from the 1st room we were in!!! Nit only was this humiliating and disrespectful but it was also very dangerous. - we only stayed about 3 hours and left because i was afraid and felt very unsafe.
2021년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 10월 12일
Dear Jessica, Your experience is quite surprising to read about it, as it is not reflective of our standards in hospitality. At your earliest convenience, please reach out to us so we can discuss your experience further and find a way to make amends. Thank you, and we hope to speak with you soon.

4/10 - 별로예요

Reginald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Give your customer respect
Not friendly at all, I was rushed out of my room, I had 5 minutes togo but the manager stude at the my door to indicated I am not moving fast enough for her. I was 😡 about that.
2021년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 16일
Dear Reginald, Thank you for choosing to stay with us during your recent travels. Our goal is to provide every guest with exceptional customer service, and we regret to have failed with you. Your comments will be discussed internally to ensure that all visitors feel welcome from check-in to check-out. We appreciate your feedback, and we hope that your next trip goes more smoothly.

2/10 - 너무 별로예요

Donna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely filthy! Stains on lamp shades pillows. Had to clean room myself. Mold on ceilings. Outlets didn’t work. Staff rude. Asked for 2 xtra towels as only bare minimal in room and was questioned why needed. Pool was non functional swampy green. No continental breakfast. No ice maker. Husband told by management to go across street to get. Pass this place on by people. Will never stay again!
2021년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 5일
Dear Donna, While it was a pleasure to serve you during your travels to Newnan, we are disheartened that you did not enjoy your visit with us. Please forgive us for any concerns you had regarding cleanliness, and know that we will speak with our housekeeping team immediately. We will also use your feedback to improve the service that we offer, as our guests deserve our very best. If your travels ever bring you back this way, we would value another chance to meet your needs.

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pro tip: check room before you take your stuff in!! They have a no refund after 10 minutes policy. I thought it was strange until I saw the room. Wish we hadn't taken the time to gather our things before looking at it, otherwise we would have gotten our money back and left! Room was filthy. Needed to request clean sheets as soon as we walked in, but they wouldnt give us pillowcases - had to go out and buy our own. Towels, floors, walls, and even lampshades were disgusting. Toothbrush and comb left wedged in the bed from who knows how long ago. Pool is nasty and no one would touch it. Regularly patrolled by police, take that however you wish.
2021년 7월에 7박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 2일
Thank you for taking the time to share your feedback. It's unfortunate that you found your room to be anything short of immaculate. Our goal is to provide every guest with a clean, comfortable place to say, and we regret to have failed with you. Your comments have been duly noted and will be promptly addressed by our housekeeping team. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead.

6/10 - 괜찮아요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 편의 시설/서비스
This facility is popular for work crews. Very disappointed that the ice machine had been broken for quite a while. The owner also own the Days Inn next door and if I wanted ice I had to walk across the field. I was not told this when i checked in. This is totally unacceptable. With COVID there was no eating area; the coffee pot in my room was broken. There were no trash cans outside. This facility is very old. I was surprised to see very old outdated carpet (although it was in good condition). However, the price was acceptable for an overnight stay. I did have to pay $10 for my small pet.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2021년 7월에 6박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 2일
We're saddened to learn your experience with us wasn't up to your expectations. That said, we want to know how we could've made your stay better. As such, we encourage you to please reach out to us any time with more detail so we can learn from this. Many thanks in advance.

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Adequate
The hotel value is what I expected for the price. Hotel staff was courteous and friendly. The hotel was a little old, but adequate. Cleanliness of my room was good. Wifi connection was spotty. Outside noise level was a little loud, but not too bad. Overall, I was satisfied with the stay, for the price.
2021년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Facility is close to the Pilot Truck stop, which is good. Coversheets on bed had stain on it. 1 bath and 2 wash cloths also had stain like semens or bodily fluid. Room# 106, the door had gap from the floor, which I stuffed with tissue and hand towels from the bathroom to prevent insects or anything from crawling through. Rate my stay, 50/100. From desk staffs friendly.
2021년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 7월 15일
While it's good you found our location convenient and our service fantastic, we apologize if there were other aspects of your stay that could've been improved upon. Rest assured, we'll pass your concerns onto our housekeeping team so we can ensure our attention to detail improves. If you're willing, please allow us another chance to amaze you next time you're in our area.

6/10 - 괜찮아요

Ashley

출장 여행
2021년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Value
2021년 6월에 1박 숙박함

8/10 - 좋아요

Barry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Inexpensive, clean option for travel to Newnan
Clean, convenient location, and relatively quiet. There was quite a bit of noise outside my room until about 10:30p and starting again at about 6:30a, but I was in the room closest to the lobby so this is understandable.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service the front desk was excellent and the housekeeping they make sure the rooms are clean with fresh towels everyday
2021년 5월에 1박 숙박함

8/10 - 좋아요

Ashlee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
Just fine
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

Garrett

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
microwave , fridge, desk very dirty stain of something poured all over
2021년 3월에 4박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 15일
Keeping our property clean and comfortable is one of our goals, so it is regrettable that we could not maintain our facilities to our usual standards. In the future, please do not hesitate to let us know of any oversight you encounter so we can swiftly address it. We hope that the next time you're in town, you'll give us the chance to show you how great staying with us can really be.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible staff!
2021년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 15일
Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Rest assured, we have spoken to our team about your experience so we can continue to improve, and we hope to see you again the next time your travels point you in our direction.

6/10 - 괜찮아요

Todgie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Repulsive front Desk agent and day porter.
The Customer Service from the Front Desk Agent, was non-existant. My experience with the day shift personal was unsatisfactory, unprofessional and quite honestly disrespectful.. The Front Desk Agent cursed at me and yelled the whole interactions with me. I'm so flabbergasted at how she felt she could use that tone and speech with me, with other guests present is beyond uncomprehensible..This wiwill be my last reservation with this hotel
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very nice and clean ... very polite and respectful
2021년 2월에 3박 숙박함

10/10 - 훌륭해요

Quentin

2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Billy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place in newnan for the money, its a hidden gem , manny the manager is awesome
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Billy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Great customer service , mannie is awesome
2020년 10월에 3박 숙박함

4/10 - 별로예요

Arlene 님, Lawrenceville

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room wasn’t so clean and the towels look dirty even after been washed, stained. The room needs a lots of repair
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2020년 10월 14일
Dear Arlene, We value all opportunities given to improve, so thank you for bringing your thoughts to our attention. Please accept our apology for any concerns you had regarding cleanliness and upkeep and know that our team will address these matters for the benefit of our future guests. Thank you for your time, and we hope you enjoyed your trip to Newnan.

4/10 - 별로예요

Kimberly

별로예요: 직원 및 서비스
2020년 9월에 5박 숙박함

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a dump
2020년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 7월에 1박 숙박함

4/10 - 별로예요

Lisa 님, Tyrone

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not well ventilated.. carpet was dirty .. shower curtain needs to be replaced :.
2020년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 7월 10일
Dear Lisa, We are sorry for the difficulties you encountered during your visit. We want our accommodations to be excellent and we have addressed your concerns. Although we are unable to change the past, we hope you will give us another chance to shine.

8/10 - 좋아요

Crystal

2020년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Experience
I do not recommend this Hotel. The staff (owners?) didnt seem to care. The room was disgusting, had a foul odor, the liens on the bed had rips and stains.not to mention Mold on mattress. I even found a Rx Prescription pill on the floor. The carpets were so filthy that just in a short time turned your socks black. NONE of the ammities that was listed on the webpage was available. What the hotel advertises for accomindations are False!!!!!! NO breakfast was provided, NO iron in room, No working coffee pot, No soaps nor shampoos were provided. The Swimming pool was Green! Only 2 towels provided for 2 people. The bathroom,bathtub, toliet and tile were dirty and disgusting. I even found a ball of knotted hair on the wall (looked like a furball, gross!)) Our room lost power on 1 entire side of room. We returned to the room after leaving for a short time and the key card no longer worked. We had to get the card reprogramed so we could get into the room. The Hotel also had a LOT of semi permanent guest drinking playing loud music and conversation outside in the breezeways. Grilling on second story balconies (fire hazzard) It was like a Block Party in the parking lot!! This was such a Nightmare. When I addressed the problems and condition of the room and concerns with the noise the owners dismissed it and blamed everything on Covid-19....Wow! I think a full refund is in order. Extremely dissatisfied and disappointed. Such a Horrible experience
Hair ball on wall
Tear In mattress pad, Mold/Mildew on Mattress
Soiled sheets on Bed
Toliet discusting 
Has not been cleaned
2020년 6월에 2박 숙박함

6/10 - 괜찮아요

Lisa 님, Peach tree city GA

출장 여행
별로예요: 편의 시설/서비스
Stains on carpet , room smelled of sewage from the bathtub .. old molded smell ..
2020년 5월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 5월에 1박 숙박함