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NH 컬렉션 카르타헤나 라 메르세드 로열 여행 후기

3.5 out of 5
NH 컬렉션 카르타헤나 라 메르세드 로열
Calle Don Sancho No 36- 165, Cartagena, Bolivar

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 57개 이용 후기 중 30개" "
평점 8 - 좋아요. 57개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 57개 이용 후기 중 4개" "
평점 4 - 별로예요. 57개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 57개 이용 후기 중 2개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Andreina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
JUSTO LO QUE NECESITABA
Excelente atención, muy tranquilo y buena ubicación
2018년 5월에 2박 숙박함

10/10 - 훌륭해요

Heidi Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felicidad y alegría en nuestra estancia!
2018년 2월에 5박 숙박함

8/10 - 좋아요

Maria Adelia

좋아요: 청결 상태, 객실의 편안함
Local excelente pirém o serviço deve melhirar
O ar condicionado estava quebrado e tive que trocar de apt
2018년 2월에 4박 숙박함

8/10 - 좋아요

MARIA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2018년 2월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Localização ótima
Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
2017년 11월에 4박 숙박함
답변 제공: LEONEL RAMIREZ 님, 2018년 1월 6일
Buenas Tardes Sr. Anonymous Muchas gracias por sus comentarios. Saludos

10/10 - 훌륭해요

VICTOR 님, HERMOSILLO, MEXICO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
EXCELENTE ESTANCIA
MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
2017년 10월에 3박 숙박함

8/10 - 좋아요

FRANCISCO

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
INSTALACIONES
EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
2017년 9월에 2박 숙박함
Apreciado Sr. Francisco Muchas gracias por sus comentarios, nos alegra saber que encontró nuestras instalaciones buenas y bien ubicadas. Sentimos mucho los inconvenientes del Internet, los cuales ya afortunadamente los arreglamos y con el desayuno aunque no lo colocamos buffete usted puede repetir, simplemente realizando otro pedido. Esperamos regrese pronto, Cordialmente Ana Maria Aguirre Director NH COLLECTION ROYAL LA MERCED

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location, perfect stay
Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
2017년 8월에 6박 숙박함
답변 제공: Concierge 님, 2017년 10월 23일
Dear Mr.Anonymous Thank you for choosing us as your hotel in Cartagena and for sharing your experience with this community. We are really pride that your staying was Excellente on your Honeymoon. Kind regards Leonel Ramirez M. Concierge Nh Collection Royal La Merced

8/10 - 좋아요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
2017년 7월에 3박 숙박함

10/10 - 훌륭해요

Luis Pablo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

MARCIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Amazona staff, great location.
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bien ubicado y con excelente atención
Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near

10/10 - 훌륭해요

jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great

10/10 - 훌륭해요

karime Omar !

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing !!!!
Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Hotels breakfast - egg arepa
Pancakes
Patio and view from our room - Dona Carmen

8/10 - 좋아요

Milton Massayoshi 님, Mogi das Cruzes SP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buena opción en centro histórico
El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!

10/10 - 훌륭해요

FERNANDO 님, Argentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un hotel inolvidable!!!
El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy

6/10 - 괜찮아요

Júlio César 님, Belo Horizonte

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.

8/10 - 좋아요

RONI 님, Porto Alegre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Melhor localização
Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.

2/10 - 너무 별로예요

David 님, montreal

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decepcionante
LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.

8/10 - 좋아요

Blanca 님, Shelton, CT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel!
We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ótima opção
Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.

8/10 - 좋아요

Miss Njeri 님, New York, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great vibes = great times
The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.

10/10 - 훌륭해요

Daniel A 님, Argentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TAN ROMANTICO COMO CARTAGENA
EXCELENTE

6/10 - 괜찮아요

Rafaella 님, São Paulo

별로예요: 직원 및 서비스
Fui remanejada de hotel e não gostei!
Não fiquei no hotel reservado, pois estavam sem quarto para nos hospedar. Em vez de entrarem em contato informando o ocorrido, esperaram minha chegada para avisar que havíamos sido remanejados para um hotel parceiro! Tivemos que aceitar. Entretanto, o valor da diária do hotel parceiro era inferior ao valor que paguei, mas não tive nenhum reembolso! Além disso, as condições do hotel que reservei com meses de antecedência, eram melhores do que as do hotel que acabei ficando.

10/10 - 훌륭해요

Daniela 님, São Paulo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uma ótima experiência! Custo benefício excepcional
Hotel muito bem localizado, muito bonito e conservado, bem decorado, limpo. A jacuzzi na cobertura é perfeita para um por do sol tomando um espumante. Café da manhã bom! Loraine, Fernando e Wilton foram extremamente prestativos e nos ajudaram com tudo que precisamos!

6/10 - 괜찮아요

esther 님, mexico

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Hotel boutique, habitaciones de dos niveles distin
El personal de recepcion amable, pero muy lento. La habitacion que nos asignaron era en un tercer piso. No hay elevador (pareja mayor) La habitacion muy obscura, pequena y mal ventilada. Pedimos otra, pero nos dijeron que no habia. El segundo dia nos cambiaron a la Jr Suite sin cargo adicional. Esta si correspondia a un NH y al cobro de mas de $170 dlls. La anterior parece de un hotel de 2 estrellas. Un riesgo volver y que te toquen las malas

10/10 - 훌륭해요

Mark S.

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Special boutique hotel
La Merced Royale is a lovely, boutique hotel in the heart of Cartagena's historical district. The location could not be better as it was central but around a quiet courtyard with views of the bay. The rooms range in size from fairly cozy (with a king-size bed) to quite large (with a king-size bed and comfortable sofa bed). They are nicely appointed but not luxurious. The court-yard pool is small but fresh and attractive. The roof-top jacuzzi has views of the city wall and the bay. The delicious and varied breakfast is served in an elegant old hall by an attentive and gracious wait staff (who double as porters and pool attendants). Everyone speaks some English. One concern: websites say rooms have two beds, but only a couple do. This mattered to us as we were 6 guys (not couples) in three rooms, so we were less than thrilled to share beds. The hotel worked it out after a day, but when it says two beds per room, the second bed is more suitable for kids.

10/10 - 훌륭해요

Tessa 님, Florida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming hotel inside the walled city of Cartagena
We couldn't ask for anything more. This charming hotel located inside the walled city of Cartagena, Colombia. The hotel staff were extremely helpful and pleasant to the entire family. We would definitely stay there again.

10/10 - 훌륭해요

Roy 님, Israel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
Great The AC a little problematic

10/10 - 훌륭해요

diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel good location a little expensive
Great service. Would stay again. No elevator. Nice view. Nice terrace. Ocean view. Awesome breakfast. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxxxxxccxxxxXxxxxxxxccccccc

8/10 - 좋아요

Sergio 님, Tafur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen hotel
Es un buen hotel, pero no se trata de un hotel para quedarse a pasar el dia, sino para salir a caminar por la ciudad y regresar a un sitio comodo y acogedor

8/10 - 좋아요

Nadia Koepp 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
This hotel is very cozy and has the perfect location in the old city of Cartagena

8/10 - 좋아요

Julie Speaks Spanish

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Personalized and Pleasant Service
I enjoyed my 3 nights at the Merced Royal. The bed was very comfortable and the staff were super helpful, always with a smile.

8/10 - 좋아요

Ad the world traveler

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Awesome Stay
I would recommend this hotel to anyone looking to stay in Cartagena.

8/10 - 좋아요

Ad the world traveler

좋아요: 직원 및 서비스
One week stay
The hotel is located in a good area in the center of the walled city. We had our room upgraded to the fourth floor where the room was alot nicer and had great views of the ocean with a private sun deck (recommend that room). For breakfast the food was made to order from their menu and was very good! The bread was baked fresh, the jam was made in house fresh and even orange juice was freshly squeezed. They have two bikes you can use for free, so if your looking to bike around the city dont rent them from the place next door. All in all would stay again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Como en casa
Un hotel para sentirse como en casa, la ubicación inmejorable, el personal amable y con trato personificado. Algunas habitaciones pueden mejorar

8/10 - 좋아요

Carlos Rubens 님, Maceió/AL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Hotel pequeno, mas muito bom, atendimento excelente, quartos confortáveis e muito limpos!! Vale muito ir!!! Custo/benefício, excelentes!!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick business trip.
Clean and efficient hotel close to many old city sites. Good food and overall service was adequate.

10/10 - 훌륭해요

Diana 님, Cali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect hotel to enjoy the historic city.
Friendly and helpful staff. Delicious Breakfast. Confortable room. Excellent location.

10/10 - 훌륭해요

Uca y Emilio 님, Colombia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Servicio personalizado
Es un hotel pequeno, pero confortable con una atencion personalizada y un muy buen desayuno. Cuenta con un Jacuzzi en la parte superior sin costo adicional. Igualmente, tiene una piscina pequena pero muy confortable. Destaca la atencion de empleados que hacen su mejor esfuerzo para hacer de la estadia un agrado. Lo recomendamos para parejas sin ninos. Volveriamos.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superbe petit hôtel
Petit hôtel tranquille, très bien situé et très confortable. Chambre moderne, propre et bien équipée. Le service est excellent et le petit déjeuner du matin copieux et très bon.

8/10 - 좋아요

Gonzalo 님, Santiago

좋아요: 청결 상태, 직원 및 서비스
Separeción Acustica
Todo bien, excepto que no existía separación acústica con la habitación contigua.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La mejor opción en Cartagena
Un hotel con una vista increìble, cuartos impecables y un servicio aún mejor. Sin lugar a dudas la mejor opción para hospedarse en Cartagena

10/10 - 훌륭해요

Familia Mira 님, México

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cartagena
la ubicación es muy conveniente, fácil acceso al hotel y estar dentro de la muralla es espectacular. El servicio muy amable, la comida de muy buena calidad, el jacuzzi en la terraza es muy recomendable, cumplidas todas las expectativas.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bonito hotel boutique, excelente trato y muy buen desayuno completo.

8/10 - 좋아요

richard 님, san francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly and helpful staff. It was close to everything. However a bit expensive, and not really a 4 star hotel.