숙박 시설 정면 - 저녁/밤

하라스 악 - 친 카지노 리조트 여행 후기

3.5 out of 5
하라스 악 - 친 카지노 리조트
15406 N Maricopa Rd, Maricopa, AZ

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1472개 이용 후기 중 891개" "
평점 8 - 좋아요. 1472개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1472개 이용 후기 중 140개" "
평점 4 - 별로예요. 1472개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1472개 이용 후기 중 56개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Ernie

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed there Thursday night to Friday during spring break. You would think because it was spring break, the pool would stay open past 8pm, the pool would be heated, and the pool bar would be staffed, but it wasn’t. My wife and I had our teenagers with us, and made this hotel our last stop for spring break before we went home. They were bored, and the next day (Friday) before we left, we were going to take them to the arcade after we checked out at 11am, but the arcade didn’t open till 3pm. So we just left to go home. The jacuzzi’s were hot, but we didn’t get much time to relax since they closed at 8pm.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a quick and easy check in
2024년 3월에 1박 숙박함

8/10 - 좋아요

tammie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 1 night. Nice rooms friendly check in.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nequal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful time with all the amenities that Harrah's offers.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
We appreciate your 5-star rating, David. Thank you for choosing Harrah's Ak-Chin.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good option to stay
2024년 3월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
We appreciate your positive feedback, Julia. Thank you for choosing Harrah's Ak-Chin as your lodging option.

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. We only stayed 1 night after arriving on Amtrak at 9 at night. We didn’t eat or gamble. Our problem was that at first we were directed to the wrong elevator. We are 2 seniors citizens with the cane. Our room could not have been further from check in.
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback and will address the issue with directing guests to the correct elevator. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Shelley

연인과의 여행
The check in time was 4pm and they would check you in early for $35 we arrived 5 minutes early and had to wait the 5 minutes or pay the fee. This seamed ridiculous for 5 minutes early.
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
We apologize for any inconvenience you experienced during check-in. We strive to provide excellent service to all our guests and will take your feedback into consideration to improve our processes. Thank you for bringing this to our attention.

8/10 - 좋아요

Velma

가족 여행
좋아요: 편의 시설/서비스
Would be nice to have a microwave in room
2024년 3월에 3박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
Thank you for your feedback, Velma. We appreciate your suggestion and will take it into consideration for future improvements.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 27일
We appreciate your 5-star rating, Ryan. Thank you for choosing Harrah's Ak-Chin.

2/10 - 너무 별로예요

Chris

Overpriced, beds terrible, pillows terrible
2024년 3월에 3박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 19일
We apologize for any inconvenience you have experienced, Chris. We appreciate your feedback and will take it into consideration for future improvements.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is located out in the middle of farm country. Very safe and quiet. Nice rooms, comfortable mattress. Nice showers. Only complaint was the elevator. One of two was broken. And the one elevator was very slow. But the pool is very good and the grounds are well landscaped. The hotel is off from the casino, so it is not very intrusive. It is layed out very nicely.
2024년 3월에 4박 숙박함
답변 제공: Robert R 님, 2024년 3월 16일
Thank you for the amazing feedback! Apologies about the elevator, that was a surprise to us as well. It was fixed within a few days but still an inconvenience with our high occupancy. Hope to see you again soon!

10/10 - 훌륭해요

Brian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious modern room, bed was comfortable, and got a good price. Plenty of free parking, great pool and for those who like gambling/slots the casino seems decent. We’ll see how the commute to Phoenix is but for the money saved it’s been worth it so far.
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 19일
We appreciate your positive feedback, Brian! We're glad to hear you enjoyed your stay and found our amenities to your liking. Thank you for choosing Harrah's Ak-Chin.

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 편의 시설/서비스
No housekeeping until 4days. Charge $30 for an hour of early checkin but the room was satisfactory
2024년 3월에 3박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 19일
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We have taken your feedback seriously and are working to make sure that this does not happen again. We value your business and appreciate your feedback.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 19일
We appreciate your 5-star rating, Jorge.

10/10 - 훌륭해요

Susan 님, Kelowna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👋
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We appreciate your positive feedback, Susan! Thank you for choosing Harrah's Ak-Chin.

8/10 - 좋아요

Rosaisela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Cathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice pool area, but pool bar was not open. Had to walk through casino to get anything to drink. Very disappointed with that !!!
2024년 1월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We apologize for the inconvenience you experienced with the pool bar being closed. We will address this issue to ensure a better experience for our guests in the future. Thank you for your feedback.

6/10 - 괜찮아요

Mariah

가족 여행
좋아요: 청결 상태
Room was clean and had a great shower. Did not like that they charged me a $35 early check in fee to check in at 3:00 (1 hour early) and said we couldn’t go to the pool area and wait, said we had to be checked in to use the pool…I was there with my 11 year old daughter coming from the Renaissance Fair so that was really inconvenient.
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with our team.

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the pool bar opened earlier and stayed open later other than that everything was perfect
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We appreciate your feedback, Renee. We will take your suggestion about the pool bar hours into consideration for future improvements. Thank you for choosing Harrah's Ak-Chin.

8/10 - 좋아요

Thelma

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was cold and I wasn't able to adjust it
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We apologize for the inconvenience you experienced with the room temperature.

8/10 - 좋아요

Kenneth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom could use a shower curtain since there are no locks on the bathroom door.
2024년 3월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We appreciate your feedback, Kenneth. We will look into adding shower curtains in the bathrooms without locks on the doors. Thank you for bringing this to our attention.

6/10 - 괜찮아요

trevor

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
$35 for an early check-in seem excessive. Also $50 for a late check-out. Otherwise, the bed was comfortable and the shower was great.
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 15일
We appreciate your feedback, Trevor. We apologize for any inconvenience regarding the early check-in and late check-out fees. We're glad to hear you found the bed comfortable and enjoyed the shower. Thank you for staying with us.

10/10 - 훌륭해요

Margrit

연인과의 여행
좋아요: 편의 시설/서비스
Loved everything!!!
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We're thrilled to hear that you loved everything about your experience at Harrah's Ak-Chin! Thank you for the positive feedback.

6/10 - 괜찮아요

Reed Van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Meals were not good, cost was high
2024년 3월에 6박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We apologize that your experience with our meals did not meet your expectations. We appreciate your feedback and will take it into consideration to improve our offerings.

10/10 - 훌륭해요

Alfonso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good experience and the facility was nice and clean. Fast customer service. The only issue was with the shower head and water pressure. Not enough water pressure and shower head was at least half of it clogged up!. Very nice and comfortable stay! Will recommend to friends and family
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We apologize for the inconvenience with the shower head and water pressure during your stay. Thank you for recommending us to your friends and family.

4/10 - 별로예요

Deanna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were told housekeeping the room was only happening if we called. Room was nice but ac/heat control didn't work right.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We apologize for the inconvenience you experienced during your stay.

10/10 - 훌륭해요

Veronica 님, Phoenix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We appreciate your 5-star rating, Veronica!

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We appreciate your 5-star rating, Shirley!

10/10 - 훌륭해요

TUCKER

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So many things to do
2024년 2월에 4박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We appreciate your positive feedback, Tucker! Thank you for choosing Harrah's Ak-Chin for your entertainment needs.

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best shower in the history of showers
2024년 2월에 4박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We appreciate your feedback, Gary. Thank you for choosing Harrah's Ak-Chin.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay. Lots of options for things to do. The room was lovely and very comfortable. The grounds are beautifully maintained. Most of the staff we encountered were very friendly.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We are thrilled to hear that you had a wonderful stay at Harrah's Ak-Chin! Thank you for your kind words about our accommodations, amenities, and staff. We hope to welcome you back again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태
2024년 2월에 5박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 13일
We appreciate your 5-star rating, Gary. Thank you for choosing Harrah's Ak-Chin.

6/10 - 괜찮아요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Need a microwave in the room and new air conditioners. The air conditioners are super noisy and I had to unplug mine.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 29일
We apologize for the inconvenience you experienced during your stay, Karen. We will address your concerns regarding the air conditioners and look into the possibility of adding microwaves to the rooms. Thank you for your feedback.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place When in Casa Grande stay here
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 1일
We appreciate your positive feedback, Michael! Thank you for choosing Harrah's Ak-Chin during your time in Casa Grande.

10/10 - 훌륭해요

Karen 님, Canmore

좋아요: 숙박 시설 상태 및 시설
Convenient place to stay just outside of Phoenix in a quiet, rural setting. Quality bath products and styling in rooms and comfortable beds. Very friendly staff and the breakfast was delicious. Even as non gamblers, this was a great place to stay if you’re flying into Phoenix and looking for a convenient, relaxing and fun place to stay. Price was very good too.
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 3월 1일
We're thrilled to hear that you enjoyed your stay with us, Karen! We're glad you found our location convenient and our amenities to your liking. Thank you for taking the time to share your experience. We hope to welcome you back again soon!

4/10 - 별로예요

Patricia

단체 여행
I honestly would not stay here again due to silly policies. Paying $350 you expect simple things. Like to check in 10 minutes early it was a $35 charge. They created a long line of guest to check in because no one would pay $35 for 10 mins. Made reservations at restaurant that had 1/3 capacity would not seat us until 2 other in party showed. Toilet paper was 1 ply..really
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a better experience for all our guests.

8/10 - 좋아요

JODI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cleanliness of the room and bathroom I wasn’t as hoped for. It was like the cleaning staff was in a hurry and didn’t have time to pay attention to detail.
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We apologize for the inconvenience you experienced during your stay. We will address this issue with our cleaning staff to ensure that all rooms meet our high standards of cleanliness. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Tony

All good
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We appreciate your positive feedback, Tony. Thank you for choosing Harrah's Ak-Chin.

10/10 - 훌륭해요

Deborah

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food selection was average but way overpriced for the below average food quality. Shower in room was just a rain head with very little water pressure.
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We apologize for falling short of your expectations, Paul. Your feedback is valuable to us and we will address the issues you mentioned to improve our service. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Robert 님, Chino Valley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looks like a new facility
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We appreciate your feedback, Robert. Thank you for noticing our efforts to keep the facility looking fresh.

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is awesome!! Everyone is helpful and polite. I wasn't happy about the pool bar being closed. My wife and I were looking forward to hanging out all week and when we made it down there it was closed even though it was within there posted hours.
2024년 2월에 4박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We apologize for the inconvenience regarding the pool bar closure. Thank you for your feedback.

10/10 - 훌륭해요

Thomas

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being from Chicago, I'm very picky about restaurants. I had seen reviewers say that the restaurant was great, but I still didn't expect to be as impressed as I was. Chop, Block & Brew restaurant was excellent and well worth the price paid. Since we don't eat steak, I was concerned that anything except steak would be substandard but we went two nights in a row and everything was outstanding. Overall the hotel was great, especially for the price. We don't gamble so I can't comment on the casino action. I do think it's a little odd that they don't do housekeeping if you are there less than 4 nights. I'm assuming you can get housekeeping on request if you need it, but the sign didn't say that. I do like the idea of doing less housekeeping, but doing it well, since most people don't need it every day. Housekeepers were polite and polished.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 27일
We appreciate your feedback, Denise. We're glad to hear that you enjoyed your dining experience at Chop, Block & Brew and found the hotel to be great value. We apologize for any confusion regarding housekeeping services and will make sure to clarify this for future guests. Thank you for choosing Harrah's Ak-Chin.

8/10 - 좋아요

Kent 님, Oro Valley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very well appointed and have all the services you need available. The internet is very good and gym is very good.
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 23일
We appreciate your positive feedback, Kent! We're glad to hear you enjoyed your stay and found our amenities to your liking. Thank you for choosing Harrah's Ak-Chin.

10/10 - 훌륭해요

Clayton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the fact tht the facility had some for every one. The event center was a welcomed addition.
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 19일
We're thrilled to hear that you enjoyed our facility and the event center! Thank you for your positive feedback.

10/10 - 훌륭해요

RENE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Meal at Steakhouse
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 19일
We're glad to hear you enjoyed your meal at our Steakhouse, RENE! Thank you for the positive feedback.

6/10 - 괜찮아요

Lovell

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Extra charge for early check in. Long lines when u were allowed to check in. Very confusing layout One small tiny hot tub. Held 4 people maybe. they call this a resort?
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 19일
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and we will address the issues you mentioned to improve our services.

10/10 - 훌륭해요

Jolene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Clean rooms.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Ford 님, 2024년 2월 12일
Thank you for your positive feedback, Jolene! We're glad to hear that our staff was friendly and that you found our rooms to be clean. We appreciate your support and hope to welcome you back to Harrah's Ak-Chin in the future.