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메인스테이 스위트 익스텐디드 스테이 호텔 카사 그란데 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 394개 이용 후기 중 113개" "
평점 8 - 좋아요. 394개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 394개 이용 후기 중 70개" "
평점 4 - 별로예요. 394개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 394개 이용 후기 중 32개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

Jada

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were used socks hanging on the door, no
2024년 3월에 2박 숙박함
답변 제공: Wendy F. General Manager 님, 2024년 3월 23일
Thank you for your valued feedback. All rooms are inspected before anyone can check in.

2/10 - 너무 별로예요

Tim

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The area outside was fine and I never noticed any traffic noise while in the room. However that being said the room itself felt dirty. There was hair on the shower wall and in the sink in the bathroom. The shower faucet was literally coming off the wall and would pull from the wall when turning on the shower. The floor looked and felt dirty throughout the room. The bed is super hard. I would never stay here again.
2024년 3월에 2박 숙박함
답변 제공: Wendy F. General Manager 님, 2024년 3월 17일
Thank you for your valued feedback. I do apologize if you were not happy with your stay. I will pass this information along to our staff.

2/10 - 너무 별로예요

Larry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Wendy F. General Manager 님, 2024년 3월 11일
Thank you for your valued feedback. I apologize if you were not happy with your stay, and I will pass this review along to our staff.

4/10 - 별로예요

Rita

별로예요: 직원 및 서비스, 객실의 편안함
Very disappointed for the price.
over priced for nothing extra. Blow dryer didn't work which they did replace. Asked for a clock for the room and they gave us a tiny 2 inch clock.
2023년 11월에 2박 숙박함
답변 제공: Wendy F. General Manager 님, 2023년 11월 14일
Dear Valued Guest, Thank you so much for taking the time to give us your feedback. I apologize for the blow dryer in your room not working. Thank you for bringing it to our attention so the items could be replaced. I am sorry if we did not meet your expectations, and I do hope you will give us another chance.

4/10 - 별로예요

William

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst night in eloy Az
Severely outdated motel a two room suite with one air conditioner with a fan in the wall to cool the bedroom. Stains on the bedding.
2023년 9월에 1박 숙박함
답변 제공: Wendy F. General Manager 님, 2023년 9월 27일
Thank you so much for taking the time to leave us a review. We are currently renovating all rooms in the hotel so I do apologize if your stay did not meet your expectations. I hope you will come back, and give us another try. Thank you

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like how easy was to check in and out. The kitchen has everything loke that too
2023년 2월에 2박 숙박함
답변 제공: GM 님, 2023년 2월 28일
Thank you for taking time to give your feedback. Glade that your stay was pleasant at our hotel.

10/10 - 훌륭해요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
Nice that each room is a suite. Full fridge/freezer, hot plate and even dished and silverware in cupboards!
2023년 2월에 2박 숙박함

2/10 - 너무 별로예요

Claudia

2023년 2월에 1박 숙박함

4/10 - 별로예요

naomi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walked in to no one there to check us in. She was putting on makeup in the bathroom. Very unprofessional. The lobby was crowded. The room key card failed to work. The room smelled awful. She challenged me about my service dog. I left there, went across the street to Best Western, booked a room. Went back to your hotel and checked out. No, I did not ask for a refund. Just got the hell out of there.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and convenient to Casa Grande ruins for sightseeing.
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Ron

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Allen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we entered the room i found roaches on the kitchen counter. we left and went to another hotel. we were refunded our money.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Nancy

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Hot tub wasn’t working. The grab and go breakfast was packaged blueberry muffins (everyday) coffee and juice. The rollaway bed was comfortable.
2022년 3월에 5박 숙박함

6/10 - 괜찮아요

Carrie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Would not recommend
Would not recommend. There were bugs in the room , loud and not clean
2022년 2월에 1박 숙박함
답변 제공: GS 님, 2022년 3월 9일
My sincere apology we didn't meet your expectations. I have discussed this with my staff and on your next visit you will see our changes. Thank you.

4/10 - 별로예요

JACKIE 님, Avondale

2022년 2월에 1박 숙박함

4/10 - 별로예요

JACKIE 님, Avondale

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the base rate was different than what I reserved. The breakfast consisted of coffee and juice.
2022년 2월에 1박 숙박함
답변 제공: GS 님, 2022년 3월 9일
My apologies your rates change however our rates change daily. We are working to improve our breakfast.

2/10 - 너무 별로예요

Ernie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It smelled of mold. Young kids in the hallway and outside ALL the time. Would not recomend to anyone
2022년 2월에 4박 숙박함
답변 제공: GS 님, 2022년 3월 9일
Hello My apology that we didn't meet your expectations. I hope you did let front desk know about the noise. Thank you.

4/10 - 별로예요

Kyle

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 3박 숙박함
답변 제공: GS 님, 2022년 3월 13일
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies that we did not meet your expectations during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스
Good value
Friendly staff as always. Close to main shopping/dining area of Casa Grande. Hot tub wasn't working. 😕
2022년 1월에 5박 숙박함
답변 제공: GS 님, 2022년 3월 13일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot tub was dirty and cold. Given two towels for two people and a three day stay. Breakfadt consists of a wrapped up muffin and a 6oz coffee. Older hotel that is showing it's age in layers of paint discolored tub cover and original mattress.
2022년 1월에 3박 숙박함
답변 제공: GS 님, 2022년 3월 13일
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies during your stay. We value your comments and welcome the opportunity to serve you again.

6/10 - 괜찮아요

Scott

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not as bad as some say, but...
The room itself was OK, very spacious, and it's always nice to have a full-size refrigerator and freezer. The mattress was lumpy, and one side felt like I was going to roll downhill off the edge. Another review complained about the parking lot being mostly vehicle charging stations; that's simply not correct. One section of the back lot was dedicated to charging stations - but (a) it was often full of older (i.e., non-EV) cars, and (b) when it was available, the charging didn't work. We often heard the thumping of loud music and heavy footsteps above us ... at 3am. The smell of marijuana often permeated the hallways. I understand that COVID has changed how things can be handled, but the "breakfast" should really be more accurately described - namely, coffee/tea/juice and individually wrapped muffins. We've had normal breakfast options at other properties, in locations that were far more restrictive re: COVID precautions; this seems like a cost-cutting measure, but it's still advertised as "breakfast". The hot tub was out of order; the sign apologizing for that had seen some weather, so it's apparently been that way for some time. Overall, this is an acceptable property, for a 2-star hotel; don't go in expecting the Ritz Carlton.
2022년 1월에 3박 숙박함
답변 제공: GM 님, 2022년 3월 22일
Thank you for taking time to review our hotel during your stay. I really appreciate your understanding. Guest really needs to realize that all flags do not offer similar breakfast. Sometimes, guests do compare with high end hotel when it comes to amenity but they don't realize the price differences. We will try our best to give the best possible services based on the flag requirement. Best Regards,

4/10 - 별로예요

Susan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Find another place to stay
Property in need of updates - stale, dingy odor in room - the room had 1 chair for sitting unless you wanted to sit on the edge of the bed. “Breakfast included” a cup of coffee, 2 types of juice and a small packaged muffin - no fresh fruit, boxed cereal or milk, other packaged bakery items, etc. I would expect to pay about half what I was charged for the room. Would not recommend.
2022년 1월에 1박 숙박함
답변 제공: GS 님, 2022년 3월 13일
My sincere apologies for not meeting your requirements

10/10 - 훌륭해요

Sharon 님, Ft Mohave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best room ever! Was especially wonderful after the place we were in the night before.....very nice place!
2022년 1월에 1박 숙박함
답변 제공: GS 님, 2022년 3월 9일
Hello Happy to hear you enjoyed your stay with us. Please try us again in the future sometime. Thank you

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

4/10 - 별로예요

Julie P. 님, Bend, USA

2 stars at best!
It is nothing like the picture. The room was not modern. It was well worn. No maid service. The towels we got from the desk the second day were stained or dirty and very moth worn - two huge bare spots. The sheets were awesome, though. However, this was more like a $59 per night hotel. I would not recommend it and I would not stay there again. The back door remained unlocked the entire day and night and there was not reputable people who seemed to come and go from there. Not good!
2021년 12월에 3박 숙박함

6/10 - 괜찮아요

Julia

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Cheap
It was ok smelled like Marijuana
2021년 12월에 1박 숙박함

4/10 - 별로예요

Elizabeth

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Nice to pay $170 a night to have a family of elephants upstairs that NEVER sleep & decide its okay to let their kids jump around all night, told front desk and they just chuckle. Bye Bye
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

David 님, Bakersfield

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was essentially a small apartment, fairly spacious. Clean. Staff was friendly & knew their jobs. Will stay here again.
2021년 11월에 1박 숙박함
답변 제공: Mainstay Suites 님, 2021년 12월 5일
I'm glad you enjoyed your stay with us. Thanks again

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last visit
First, the staff is fantastic & we loved them. Our room was tiny, NO free breakfast despite the Hotels.Com description, the first floor flooded from the fire sprinklers the first night, they only clean rooms once per week, & left all the dirty dishes, the floors are really dirty, walls are paper thin so you hear all of your neighbors at all hours and finally the beds are old and lumpy so no sleep during our Thanksgiving stay. Won’t be back.
2021년 11월에 4박 숙박함
답변 제공: Mainstay Suites 님, 2021년 12월 5일
Apologies to hear that your stay was not pleasant. We have been working very to hard to renovate our hotel. When we finish up the remainder of the items. Hope to see you again.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
Our room was clean, but it is very run down, and needs to be updated. The staff was very pleasant and helpful.
2021년 11월에 3박 숙박함
답변 제공: Mainstay Suites 님, 2021년 12월 13일
Thank you for taking the time in writing the review. We are currently renovating our hotel, please come again. Thanks again

2/10 - 너무 별로예요

Manuel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함
답변 제공: GM 님, 2021년 11월 13일
Dear Manuel, Thank you for taking time to give us your feedback. We are extremely sorry that you did not enjoy your stay. However, we have been working hard to finish up our renovations. Hope you will enjoy when all is done.

4/10 - 별로예요

megan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and run down.
2021년 10월에 2박 숙박함
답변 제공: GM 님, 2021년 11월 13일
Thank you for staying with us and giving your feedback. We are extremely sorry that you did not enjoy your stay. We are in the process of finishing up the renovation, hope you will enjoy when all is done soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Over all unique service and good
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Guy

출장 여행
좋아요: 객실의 편안함
2021년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not what I expected.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suites were clean with stove,dishwasher, refrigerator including items you need to cook. Staffing was friendly. I would recommend staying here.
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

Valery

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk gal was very friendly and helpful. Bed was comfortable and didn’t have any issues during our quick stay.
2021년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff member while checking was rude and it took a while for them to check us in. However, the lady at the desk on check out was very friendly. The facility it self is very dirty and has a musty smell. The towels we dingy. The carpets need to be cleaned cause while we were walking around barefoot, our feet were black. Very disappointed in this hotel. We checked out a day early and stayed at the Hilton down the street. Worth the extra money. We will not be recommending Mainstay in Casa Grande to my worst enemy.
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay, great location.
Loved my accessible room! Recovering from foot surgery it was a big help. Heidi and other staff took great care of me in my stay. Loud guests around my room. But what can you do, some people don't believe in indoor voices.
2021년 3월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Price gouging of food sold as snacks and meals as no breakfast being served$2 for a single PopTart was redicilous.
2021년 3월에 2박 숙박함

8/10 - 좋아요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함

6/10 - 괜찮아요

Greg

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Nazir 님, 2021년 2월 4일
Thank you for staying with us. Hope see you again.

4/10 - 별로예요

Dionisio

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Shower suck
2020년 12월에 1박 숙박함
답변 제공: GM 님, 2020년 12월 18일
Sorry to hear that you had bad experience with shower. This is not usual. However, we will take care the problem. Hope you will visit us again when you are in this area.

2/10 - 너무 별로예요

Michael

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Consistent...at being terrible
Don't stay here. Don't believe the "newly renovated" nonsense. From roaches to crickets to unknown insects to dark hallways...hot room, uncomfortable bed, stains, air/heat system that didn't work...the one thing I will give this MainStay is consistency - at having a terrible property. To add to the fun, the room I booked was unavailable - apparently double-booked they said - so they arranged a smaller room that sells for a lower price but didn't make any accommodation to adjust the rate for us. To sum up, this one is simply terrible. Avoid it.
2020년 12월에 2박 숙박함
답변 제공: GM 님, 2020년 12월 18일
Sorry to hear that you had a bad experience. Although we have made significant improvement and we will continue to finish up the rest of the improvement plan. Hope you will visit us again and we will try our best to give you the best possible service.

8/10 - 좋아요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

6/10 - 괜찮아요

sharon

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No tv
Older facility,no extra pwrks wich is fine but tv didnt work, ice macine didnt work, was difficult to get the shower to work, on the plus side, bed was good ans so were the linens
2020년 10월에 1박 숙박함

4/10 - 별로예요

Gary 님, Casa Grande, AZ

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs serious repair, cleaning and upgrading. Very disappointing.
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service was excellent the front desk manager both day and evening were very very good. I appreciate it they’re pleasant demeanor and their responsiveness to my needs. My room was very comfortable and I enjoyed my stay very much!
2020년 7월에 1박 숙박함
답변 제공: Nazir Alam (General Manager) 님, 2020년 9월 8일
We are glad to hear that you enjoy your stay with us. Hope to see you again.