외관

우음 팰리스 호텔 앤 스파 카사블랑카 여행 후기

4 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 129개 이용 후기 중 38개" "
평점 8 - 좋아요. 129개 이용 후기 중 39개" "
평점 6 - 괜찮아요. 129개 이용 후기 중 31개" "
평점 4 - 별로예요. 129개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 129개 이용 후기 중 7개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

ZI YONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Late check in but friendly welcome in Oumspa hotel
늦은 체크인에도 친절한 직원들 밤이 늦어 주변시설이 늦게까지 하는 곳이 없지만 직원들의 친절함에 만족. ^^
2019년 3월에 1박 숙박함
답변 제공: OumPalace Hotel & SPA 님, 2019년 10월 6일
친애하는 ZI YONG, , 경제적 자본에 머무르는 동안 움 팰리스 호텔 & 스파를 선택해 주셔서 감사합니다. 귀하의 경험에 대한 귀하의 의견을 공유 할 시간을 내 주셔서 감사합니다. 우리와 함께한 당신이 만족했다는 것을 알게되어 기뻤습니다. 가장 즐겁고 편안한 숙박을 제공하는 것이 최우선입니다. 카사 블랑카로 돌아올 때 다시 오십시오. 진심으로. OumPalace Family.

4/10 - 별로예요

HYUNK JUNG

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 별로 인 호텔
시설이 오래된듯함
2018년 11월에 1박 숙박함
답변 제공: OumPalace Hotel & SPA 님, 2019년 10월 22일
최근 카사 블랑카로 여행 한 Oum Palace Hotel & SPA를 선택해 주셔서 감사합니다. 우리는 손님의 의견을 듣고 싶습니다. 귀하의 의견을 우리 팀과 공유하는 것은 정말 기쁠 것입니다. 카사 블랑카로 돌아올 때 다시 오십시오. 진심으로. Oum Palace Family,

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel está localizado cerca de la Medina y es conveniente si se viene del aeropuerto en tren. Es accesible desde la estación inclusive caminando si no se tiene equipaje pesado. El personal del lobby es correcto y colaborador. Dos ascensores. La habitación que nos dieron era amplia, limpia y bien ventilada. Tenía balcón. La cama muy buena.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Louisette

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 7박 숙박함

8/10 - 좋아요

Greg

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Location is central - close to the Medina. Rooms were comfortable and clean. Staff was pleasant. The only issue we had was with the restaurant. Six of us had a la carte dinner, but we’re disappointed that many of the menu items were not available (sushi, sandwiches, many other categories of food). The drinks and food took at least 30 minutes. Food was good, when it arrived, but it seemed that all staff were focused on the buffet only.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Emily

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff rude - the porters and housekeeping however, were lovely. It was just the ladies on the front desk who could not be less bothered to help you or be polite. Food ok. A few flies on the buffet. Rooms are spacious - comfy beds. The surrounding area is not very safe. Major main road, loud and busy all night. Probably ok for a one night stay. Would not recommend any longer here due to the poor location. Location & reception staff / concierge have let this place down.
2023년 9월에 7박 숙박함

8/10 - 좋아요

Najia

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Allyson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

SANGOH

2023년 5월에 1박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 6월 9일
Thank you for choosing our hotel for your stay!It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.For this reason, we would like to welcome you once again to Oum Palace Hotel & Spa.

8/10 - 좋아요

Shamsul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were really helpful.
2023년 5월에 5박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It is a pleasure to know that you were satisfied with your stay with us.Your encouragement is a real source of motivation for us.Hope to see you again very soon.

6/10 - 괜찮아요

karen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Basic accommodation, Quite close to train station, no towels provided at first, AC was difficult to manage, bathrooms were clean
2023년 5월에 1박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel. We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.

8/10 - 좋아요

kimberly

좋아요: 청결 상태, 직원 및 서비스
Hotel is fine- AC is ok- did have some mold in shower and the street is very noisy - would have been really bad without a sound machine- good bfast
2023년 4월에 1박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
Thank you very much for choosing the Oum Palace Hotel & Spa for your stay in Casablanca.The feedback from our customers represents a real development opportunity for us.We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oumpalace was very clean and had good wifi. Very close to restaurants and shopping. Staff also were very helpful and kind.
2023년 4월에 1박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel.What an honor to see that our Oum Palace Hotel & Spa met your expectations. We hope to have the pleasure of welcoming you again at the New Hotel Piscine Wellness & Spa, and will do our best to satisfy you fully.

10/10 - 훌륭해요

Filipe

2023년 3월에 2박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
Dear Customer, Thank you for leaving us your opinion, it is important for us to your your feedback in order to assess the performance of our services.Thank you for your interest in our Oum Palace Hotel & SPA, we hope to welcome you again very soon.

10/10 - 훌륭해요

Taylore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice. Bedrooms were spacious and clean. Staff were really nice to deal with especially after having some issues with our shower they moved us to a new room without any issues. I would highly recommend
2023년 3월에 2박 숙박함
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 5월 14일
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel. What an honor to see that our Oum Palace Hotel & Spa Casablanca met your expectations. We hope to have the pleasure of welcoming you again at the New Hotel Piscine Wellness & Spa, and will do our best to satisfy you fully.

10/10 - 훌륭해요

David

2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Abdullah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, friendly staff and very clean. But difficult for car parking.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Hicham

2023년 1월에 2박 숙박함
답변 제공: Oum Palace Family 님, 2023년 1월 14일
Oum Palace Hotel & Spa Casablanca vous remercie pour l'avoir choisi lors de votre séjour ainsi que pour cette excellente note !On plaisir de vous accueillir très bientôt!

10/10 - 훌륭해요

Faye

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staffs, perfect location For a price, it is a good hotel
답변 제공: Oum Palace Family 님, 2023년 1월 5일
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.We hope to welcome you again very soon during your next visit to Casablanca.

6/10 - 괜찮아요

AMIL KUSAIN JR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wifi is slow. Breakfast starts early 6.30am so you can do excursion. The receptionist was helpful. Spa was too expensive only femal staff. In general, we enjoyed our stay.
답변 제공: Oum Palace Hotel & Spa Casablanca 님, 2023년 1월 16일
First of all, we thank you for having devoted your time to share your experience with us, and also for having chosen our hotel for your stay in Casablanca.Please know that your comment has been taken into account. However, we hope to have the opportunity to welcome you again and demonstrate the level of excellence for which we are recognized.Please accept the expression of our respectful and dedicated sentiments.

6/10 - 괜찮아요

Naoki

2022년 12월에 1박 숙박함
답변 제공: Oum Palace Family 님, 2023년 1월 14일
We thank you for choosing our hotel for your stay and for taking time to write us.hope to welcome you back

10/10 - 훌륭해요

Misaki

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Workers were so nice and helpful. I had a great experience staying at this hotel.
2022년 12월에 2박 숙박함
답변 제공: Oum Palace Family 님, 2022년 12월 23일
We thank you for this comment and hope to welcome you back very soon

10/10 - 훌륭해요

Manabu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
とにかく、スタッフの対応が良かった。PCR検査もわざわざ医者をホテルに呼んでくれた。最初から最後まで 嫌な思い一つもなかった。 ハマムも併設されてるので、ついつい 3泊毎日通ってしまいました。
2022년 11월에 3박 숙박함
답변 제공: Oum Palace Family 님, 2022년 11월 29일
拝啓 お客様 !ご滞在に当ホテルをお選びいただきありがとうございます。 私たちの心を魅了し、私たちのチーム全体と共有することを忘れないあなたのコメントを読むことは、私たちにとって大きな喜びです.カサブランカでの次回のご滞在については、お気軽にお問い合わせください。

10/10 - 훌륭해요

Hassen

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Près de la place des nations unies un quartier vivant et près du tram
2022년 11월에 3박 숙박함
답변 제공: Oum Palace Family 님, 2022년 11월 29일
Merci d’avoir fait de notre hôtel votre choix pour y passer votre séjour, ainsi que de nous avoir consacré du temps pour nous écrire ce message.Les retours de nos clients représentent pour nous une réelle opportunité de perfectionnement.N’hésitez surtout pas à nous contacter pour votre prochain séjour à Casablanca.

10/10 - 훌륭해요

Aleem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff at this hotel. The hotel is new and bright, the rooms are big and well priced. They kept my suitcase for 3 weeks before I would check in.
2022년 10월에 2박 숙박함
답변 제공: Oum Palace Family 님, 2022년 11월 10일
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.Your encouragement is a real source of motivation for us.We hope to have the pleasure of welcoming you back very soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Grosse déception week-end gâché !
Inadmissible Oum Palace 4 étoiles. Grosse déception. Nous avons séjourné dans une suite executive le minimum syndical n'y était même pas ... Pas de bouilloire, pas de capsule pour la machine à café, pas de chaussons, ni de peignoirs de bain. La communication de l'hôtel est trompeuse, il indique que ces éléments sont disponibles mais ce n'est pas le cas...Par ailleurs, nous avions réservé une chambre avec baignoire, suite à notre réclamation, ils nous ont indiqué qu'il n'y a pas ce type de chambre au sein de l'hôtel. Alors pourquoi le noter dans vos prestations? Beaucoup d'humidité sur le plafond de la salle de bain, ceci n'est pas du tout digne d'une suite! Nos demandes spéciales n'ont pas du tout été prises en compte et ont a été dérangés à deux reprises bien avant le check out par le service d'étage. Quant au petit déjeuner il laisse vraiment à désirer. Choix très très limité. Le seul point positif de cet hôtel c'est son emplacement Je ne reviendrais pas dans cet hôtel.
2022년 10월에 1박 숙박함
답변 제공: Oum Palace Family 님, 2022년 11월 10일
Merci d’avoir fait de notre hôtel votre choix pour y passer votre séjour, ainsi que de nous avoir consacré du temps pour nous écrire ce message.Nous vous sommes reconnaissant pour l'opinion que vous avez laissé, Il est toujours important pour nous d'avoir un retour de notre clientèle afin d'évaluer la performance de nos services.Nous sommes sincèrement désolés que vous ayez vécu une mauvaise expérience au sein de notre réseau.Nous allons prendre en considération vos remarques et faisons toujours notre maximum pour améliorer le confort de nos clients.Encore une fois on s’excuse pour le désagrément.Nous veillerons à ce que cela ne se reproduise pas.Sachez bien que vos remarques et vos encouragements sont la clé de notre réussite. Au plaisir de vous accueillir très prochainement, Nos sincères salutations.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 4박 숙박함
답변 제공: Oum Palace Family 님, 2022년 11월 10일
Dear Thomas, Thank you for choosing our hotel for your stay!Please accept the assurance of our sincere consideration.Hope to see you again very soon.

8/10 - 좋아요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay here. It was close to the train station so easy to get to. The check in was a bit slow, otherwise all was good.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Miriam

별로예요: 직원 및 서비스
Never again. Employees running after you to pay dinner or even a paid for breakfest. Everything was demanded to pay for in cach ahead of the services…
2022년 9월에 1박 숙박함

4/10 - 별로예요

Didier

2022년 6월에 1박 숙박함

8/10 - 좋아요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Lillian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful, wonderful staff. Clean, quiet rooms.
2022년 4월에 1박 숙박함
답변 제공: Oum Palace Family 님, 2022년 6월 17일
Dear Lillian, It was a pleasure to welcome you We're glade to know that you appreciate our service and hotel Hope to welcome you back very soon !

10/10 - 훌륭해요

Vernon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick, efficient, clean, friendly and courteous staff.
2022년 5월에 1박 숙박함
답변 제공: Oum Palace Family 님, 2022년 6월 17일
Dear Vernon, Thank you for choosing our hotel for your stay! It is a great pleasure to know that your stay in our hotel was pleasant as well as the appreciation of the comfort of our accommodation and the friendly welcome from our team is in turn a real satisfaction. Please believe in expressing our respectful and devoted sentiments. Hope to welcome you back very soon !

10/10 - 훌륭해요

Rajeshwari

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
We had an overnight stay in Casablanca. We didn’t need anything too fancy for our stay. This hotel was perfect. It was modern with a good location and friendly staff. Based in central Casablanca and not far from the train station. If visiting Casablanca and needing to use a taxi use the Petit Taxis (they are red) and ask for the metre / counter. It cost us 10dirhams to return to the station whereas we paid 70 dirhams to get to the hotel.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Cláudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente localização ! E preço bom!
Incrível ! Localização ótima !
2022년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Will be better
I think this hotel is just a few months from being very good - but the work was not quite finished, so there were some smell issues, bug issues - I feel like in 3-4 months they will have it all figured out…
2022년 3월에 2박 숙박함

4/10 - 별로예요

hadija

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le petit déjeuner ne vaut pas sont prix très décevant la propreté des lieux j'ai du demander a nettoyer le frigo les draps était sale pas un hôtel a conseiller
2022년 2월에 9박 숙박함

10/10 - 훌륭해요

Abdelouahed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 4박 숙박함

10/10 - 훌륭해요

Jibreel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was close to train station
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Jibreel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to train station. It was also close to pizza hut and other local restaurants
2021년 10월에 1박 숙박함

8/10 - 좋아요

Anny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'accueil et la disponibilité du personnel est très appréciée
2021년 9월에 2박 숙박함

8/10 - 좋아요

Expedia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Youssef 님, Saint-Laurent

아이를 동반한 가족 여행
좋아요: 청결 상태
Good in Géneral but not perfect as 4 Stars services !! arriving at the hotel after a long trip, with 2 small kids .The receiption was not professional( both of the two girls no welcoming or smile , any more :-) no public relations come cross rude loud .We were very tired from the trip and wanted to be able to check-in, drop our bags, shower and rest . Unfortunately when we arrived the unwelcoming lady at the front desk told us that there is no reservation under my name,at this point I was irritated. thanks god the general manager comes and fixed the issue but on the other way we got More extra charges for 2 small child ( infant included ) because There are not on my reservation doc ( which is right because off the expedia app issues , but on the otherside , every familly knows that we do not paid for child under 4 ans ( even in 5 stars hotels ressorts :-) , talking by experience , on the positive side the general manager was so freindly and very respectful and take care of our reservation and took the time to fix every thg no coffee or tea capsules and even no bottle of water was not placed in the room as expected I understand that the hotel needs to make money from everything and anything but this is a very unprofessional way to pay 600 DH for a shower hhh ( not a SPA )my wife and i was very disapointed , obviously not expected from a 4 stars hotel, On the positive side, the room was clean,all stuff except the both girls at reception was so freindly and very welcoming.
2021년 8월에 2박 숙박함

4/10 - 별로예요

SBDUL-SALAM

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Shower floor was filthy and the room smelled bad. Comfy bed and good location
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Su

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place
Amazing place and clean, staff was extremely friendly and attentive. Close to everything.
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location friendly staff.
Great Hotel Das State right within walking distance of car support train station.
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful stay at Oum Palace. Each of the staff members were extremely pleasant and helpful. From helping me find a taxi, helping me get room service from the restaurant across the street, housekeeping sound an amazing job with keeping my room clean and comfortable, the hotel restaurant staff kind and courteous with breakfast~everyone here showed EXCEPTIONAL customer service! It was one of my most enjoyable hotel stays from all over the world including the US. If I'm ever in Casablanca again, I'll definitely come here first! Thank you Oum Palace!
2021년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay here. I'm a solo female traveler and I felt safe both walking the area as well as in the hotel. The positives: The hotel is clean and the staff are very friendly and helpful. The location is an easy walk to and from the train station and is close to both the medina and the UN Plaza. There are plenty of places to eat around and the staff was good with recommending places to go as well. The room was nice and I could tell it had been through a recent refurbishment. To me the bed was comfortable, I enjoy and prefer firm beds. The cons: The noise would be my only issue. The halls echoed a lot and the outside noise was a bit much. I do wish my room was away from the elevators so that maybe it would have been somewhat quieter. Overall I probably would stay here again.
2020년 1월에 3박 숙박함
답변 제공: Oum Palace Family 님, 2020년 4월 8일
We would like to thank you for having chosen the Oum Palace Hotel & Spa and also for taking the time to share your opinion, which allows us to continue to evolve each day, in order to be able to offer our customers the best service. possible. We are delighted that the services are up to your expectations. Hope to see you again very soon. Oum Palace Family,

10/10 - 훌륭해요

Anta 님, Dakar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, friendly and professional. Good breakfast .
2020년 1월에 2박 숙박함
답변 제공: Oum Palace Hotel & Spa 님, 2020년 1월 21일
Dear Anta, Thank you for choosing the Oum Palace Hotel &Spa for your recent travel to Casablanca. Our staff works extremely hard to make sure each guest has a wonderful experience. We are really pleased to hear you enjoyed our hotel. Hope that you will stay with us again the next time you are in Casablanca. Cordially. Oum palace Family,