숙박 시설 정면

프레스티지 인 넬슨 여행 후기

3 out of 5
프레스티지 인 넬슨
1301 Front St, Nelson, BC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 289개" "
평점 8 - 좋아요. 1002개 이용 후기 중 423개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 184개" "
평점 4 - 별로예요. 1002개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 37개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall met our needs and cost … overall environment could you use some renovations clean up and train whistle wasn’t an issue
2024년 4월에 1박 숙박함

8/10 - 좋아요

Angus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 4월 16일
Dear Angus, Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please don't hesitate to let us knowWe hope to welcome you back for an even better experience in the future.

6/10 - 괜찮아요

Kat

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 4월 13일
Dear Kat,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We appreciate your insights and will use them to improve our services. If there's anything we can do to address your concerns or make it up to you, please feel free to reach out.

8/10 - 좋아요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 4월 13일
Hi Kelli,Thank you for your feedback and for choosing our hotel! We're glad to hear that you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 4월 13일
Hi Kevin,Thank you for the 5/5 rating! We're thrilled to know that you had a fantastic experience during your stay with us. If there's anything else we can do to enhance your next visit, please feel free to reach out. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed every bit of it. Walkable, scenery was incredible and all the history was amazing. All the places we ate were so amazing and very tasty. Would visit and stay again
2024년 4월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 4월 5일
Dear Lisa,We're delighted to hear that you enjoyed your stay with us and found the surrounding scenery and history captivating. It's wonderful to know that you had memorable dining experiences as well. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit!

8/10 - 좋아요

Michael

2024년 3월에 3박 숙박함

8/10 - 좋아요

Cameron

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 3월 29일
Dear Cameron, Thank you for your excellent rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific that could have made your stay even better, please let us know. We're always looking for ways to improve and ensure our guests have an exceptional experience. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Dayton

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 20일
Dear Dayton,Thank you for the perfect rating! We're delighted you enjoyed your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

John 님, Calgary

2024년 3월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 4월 3일
Dear John,Thank you for the positive rating! We are so pleased that you enjoyed your time at the Prestige Inn and we look forward to welcoming you back in the future.Thanks for staying!

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 3월 12일
Dear Dawn, Thank you for the perfect rating! We're delighted that you had an excellent experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Giovanni 님, Burnaby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great view of the lake Comfy rooms with character
2024년 3월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 8일
Dear Giovanni,Thank you for your feedback! We're delighted to hear that you enjoyed the great view of the lake and found our rooms comfortable with character. Providing a memorable experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please let us know.

6/10 - 괜찮아요

KARA 님, JAFFRAY

2024년 3월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 8일
Dear Kara,Thank you for your rating. We appreciate your feedback and will strive to improve for your next visit. If you have any specific concerns or suggestions, please feel free to share them with us. We hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Benjamin

2024년 2월에 2박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 20일
Dear Benjamin,Thank you for your rating. We appreciate your feedback and strive to make each stay even better. If there's anything specific you feel we could improve, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a fantastic experience in the future!

8/10 - 좋아요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful looking little hotel. A little disruptive being woken up every morning by the train going by between 3:00 AM and 5:00 AM, but otherwise a very nice place to stay.
2024년 2월에 5박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 1일
Hi Curtis!Thank you for sharing your experience! We're delighted you found our hotel beautiful and enjoyed your stay. We understand the disruption caused by the train passing by early in the morning, and while we can't control it, we truly empathize. Your comfort is important to us, and we'll do our best to ensure a more peaceful stay in the future. We hope to welcome you back soon for another enjoyable experience!

8/10 - 좋아요

Lance

Price was right and we made us of the hot tub and pool at the other location.
2024년 2월에 2박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 1일
Hi Lance,Thank you for your feedback! We're glad you found our pricing to be favorable and that you enjoyed using the hot tub and pool at our other location. We hope you had a relaxing stay overall, and we look forward to welcoming you back soon!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and fsaat
2024년 1월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 2월 24일
Dear Robert, Thank you for taking the time to rate your stay with us! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 - 좋아요

Mel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 2월 24일
Dear Mel, Thank you for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can do to improve and earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 2월 24일
Dear Brian, Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 - 괜찮아요

Lucas

2024년 2월에 2박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 2월 24일
Dear Lucas, Thank you for taking the time to rate your stay with us. We're sorry to hear that your experience fell short of your expectations. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Nice room. Great view!
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 20일
Dear Jonathan,We're delighted to hear that you enjoyed your stay and appreciated the cleanliness, room, and view! Thank you for sharing your positive feedback with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 - 별로예요

Jonathan

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The train honking by in the middle of the night is the first poor thing going for this less than prestigious prestige option. Stay at the lakeside one.... Unless it's the budget option you really are looking for!
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 20일
Dear Jonathan,We apologize for the inconvenience caused by the disruptive train passing by, and we understand the frustration it may have caused. While we do not have control over the train schedule, we do empathize with our guests when the train goes by in the middle of the night. Your feedback is valuable. Thank you for sharing your experience, and we hope to welcome you back again.

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for my one night stay.
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 14일
Hi Andrew,We're glad to hear that your one-night stay was enjoyable! If you ever find yourself in the area again, we'd love to have you back for another great experience. Safe travels!

10/10 - 훌륭해요

Ruvini

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 14일
Hi Ruvini,Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back again soon!

4/10 - 별로예요

Cherie

2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 14일
Hi Cherie,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. Your input helps us improve, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Broden

2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 23일
Dear Broden,Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another fantastic stay.

6/10 - 괜찮아요

Dustin

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 14일
Hi Dustin,Thank you for your feedback. We appreciate your honesty and hope to exceed your expectations in any future visits. If there is anything specific you would like to share with us, please feel free to reach us directly.

6/10 - 괜찮아요

Shawna

가족 여행
좋아요: 직원 및 서비스
The train
2024년 2월에 2박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 8일
Hi Shawna,Thank you for your feedback. We are very sorry that you were disturbed by the train. We hope that you come give us a try again in the future.Thanks for staying!

8/10 - 좋아요

Erin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was good with a great view. Unfortunately the parking situation is challenging. And noise from the early morning train and loud neighbours made for a difficult sleep.
2024년 2월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 8일
Hi Erin,While we are so pleased that you enjoyed the view from the view, we are sorry about the parking being limited and the train noise. We are unfortunately unable to control the train noise but can empathize with our guests during those early morning runs.We hope that you return on your next trip to Nelson!

8/10 - 좋아요

Eric

2024년 1월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 20일
Dear Eric,Thank you for your rating! We appreciate your feedback and hope to make your next stay even better. Let us know how we can improve. We look forward to welcoming you back!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 1일
Hi Carol,We are so glad that you enjoyed your time at the Prestige Inn!We look forward to welcoming you back

8/10 - 좋아요

Susan

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Kiera - Guest Services Manager 님, 2024년 2월 1일
Hi Susan,Thank you so much for the stellar rating! We appreciate your business and feedback.We look forward to welcoming you back,

6/10 - 괜찮아요

Jessa

2024년 1월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 3월 20일
Dear Jessa,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. If there's anything specific we can do to improve, please let us know. We hope to have the opportunity to make it right on your next visit.

6/10 - 괜찮아요

Leaith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel for a reasonable price
2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 30일
Dear Leaith, Thank you for taking the time to provide a rating. We appreciate your feedback. If there are specific aspects of your stay that you feel we could improve upon or if there are any concerns you'd like to address, please feel free to share more details. Your input is important to us, and we hope to have the opportunity to enhance your experience during future visits. Thank you for choosing our hotel.

10/10 - 훌륭해요

Kathryn

2024년 1월에 1박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2024년 2월 14일
Hi Kathryn,Thank you so much for the perfect rating! We're thrilled to hear that you enjoyed your stay. If you ever find yourself in the area again, we'd love to welcome you back.

8/10 - 좋아요

Melanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worked well for our purpose (a place to walk to after the hockey game). There is a train that goes by in the night and it’s very loud. One of my kids managed to slept through it. There were also people yelling outside our patio door at 3am but not the fault of the hotel.
2024년 1월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 16일
Dear Melanie, Thank you for sharing your experience with us. We're glad to hear that the location worked well for your purpose, providing a convenient place to walk to after the hockey game.We apologize for any inconvenience caused by the loud train passing by during the night as well as for the individuals yelling outside your patio. We understand that such disturbances can impact the overall stay. Please accept our heartfelt apologies for any inconvenience caused. Thank you for your understanding. If there are specific areas where we can enhance your experience or any suggestions you have for us, please feel free to share. Your feedback is important, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing our hotel.

4/10 - 별로예요

Mark

2024년 1월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 30일
Dear Mark, Thank you for providing a rating, and we appreciate your feedback. We're committed to delivering a positive experience, and we apologize if we fell short of your expectations. If there are specific areas that you believe need improvement or if you have any concerns you'd like to share, please feel free to provide more details. Your input is valuable, and we'll use it to address any issues and enhance our services. We hope to have the opportunity to better meet your expectations in the future. Thank you for choosing our hotel.

6/10 - 괜찮아요

Alicia

좋아요: 청결 상태, 직원 및 서비스
The place was clean and for the price that’s all a person could ask for. Close enough to walk to eat dinner and catch a movie! Nelson is an amazing place to be, even in the quiet months of winter. We didn’t spend much time in our room with a 20 min drive to Whitewater.
2023년 12월에 2박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 16일
Thank you for sharing your feedback with us. We're glad to hear that you found the place clean and appreciated the affordability. It's great that the location allowed you to explore and enjoy Nelson. Thank you so much for all the kind words! If there are specific areas where we can improve and elevate your experience, or if there are any suggestions you have for us, please feel free to share. We value your input and hope to have the opportunity to provide an even better stay in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Max

2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 30일
Dear Max, We're delighted to hear that you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another outstanding stay in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Kelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 4일
Dear Kelley, Thank you for the perfect 10/10 rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share. Your satisfaction is important to us, and we look forward to the opportunity to provide you with outstanding service again in the future! Thank you for choosing our hotel.

8/10 - 좋아요

Heather

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Isabella, Guest Services 님, 2024년 1월 4일
Dear Heather, Thank you for the 8/10 rating! We appreciate your feedback. If there are specific areas where we can enhance your experience or if you have any suggestions, please feel free to share. Your satisfaction is important to us, and we hope to have the opportunity to provide an even better stay during your next visit. Thank you for choosing our hotel!

10/10 - 훌륭해요

Heinrich

연인과의 여행
Close to all facilities in Nelson
2023년 12월에 3박 숙박함
답변 제공: Isabella - Guest Services 님, 2024년 1월 4일
Dear Heinrich, Thank you for taking the time to rate your recent stay with us. We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share. Your satisfaction is important to us, and we look forward to the opportunity to provide you with outstanding service again in the future! Thank you for choosing our hotel.

8/10 - 좋아요

Andrea

가족 여행
The lobby was nice, but the hotel goes down hill from there. It is worn and tired looking, lots of dings, scratches, mirrors off kilter, miss matched pieces, carpet etc, missing wallpaper, worn furniture, dark colours, but at least the room had one chair! Clean? Well not clean, clean, but not dirty. Bed and bedding seem ok. We were just in for the night and thought we would give it a try.
2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2023년 12월 14일
Dear Andrea, Thank you for sharing your detailed feedback about your recent stay. I'm sorry to hear that certain aspects of your experience did not meet your expectations, and I appreciate your candid observations.Your comments regarding the worn and tired appearance of the hotel, as well as the cleanliness concerns, are taken seriously. I will ensure that your feedback is shared with our management team so that we can address and rectify the issues you've mentioned.We strive to provide a comfortable and welcoming environment for all our guests, and it's clear that we fell short in some areas during your stay. Your input is valuable as we continuously work towards improvements. If there's anything specific you'd like us to address or if you have additional suggestions, please feel free to share.We appreciate your choosing to stay with us and hope to have the opportunity to better meet your expectations during any future visits. Happy Holidays!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2023년 12월 14일
Dear James, Thank you for the 4/5 rating! We appreciate your feedback. If there are any specific aspects you enjoyed or if there's anything we can improve upon to make your experience even better, please feel free to let us know. Your input is valuable, and we're committed to providing the best service possible. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Happy Holidays!

8/10 - 좋아요

Vickie

2023년 12월에 1박 숙박함
답변 제공: Isabella, Guets Services 님, 2023년 12월 14일
Dear Vickie, Thank you for the 4/5 rating! We appreciate your feedback. If there are any specific aspects you enjoyed or if there's anything we can improve upon to make your experience even better, please feel free to let us know. Your input is valuable, and we're committed to providing the best service possible. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Happy Holidays!

10/10 - 훌륭해요

JACQUELINE

2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2023년 12월 14일
Dear Jacqueline, Thank you for the 10/10 rating! We appreciate your positive feedback. If you have any specific comments or suggestions on how we can further improve our service, please feel free to share them with us. Your input is valuable to us, and we strive to provide the best experience possible.Thank you for choosing to stay at the Prestige Inn and we hope to see you back with us again soon,

10/10 - 훌륭해요

Sandra

2023년 12월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2023년 12월 14일
Dear Sandra, Thank you for the 10/10 rating! We appreciate your positive feedback. If you have any specific comments or suggestions on how we can further improve our service, please feel free to share them with us. Your input is valuable to us, and we strive to provide the best experience possible.Thank you for choosing to stay at the Prestige Inn and we hope to see you back with us again soon!

2/10 - 너무 별로예요

Laura

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia did not make it clear that by booking a cheaper room, we would be sent to a different location. There were little to no amenities at this other location and we were told to walk to the other hotel (10-ish min walk) if we wanted to use theirs. It was not the best surprise for our anniversary getaway. The train whistle blasts at 2 am both nights were also not a welcome surprise. Also, you can't fit two people in the bathroom at the same time so good luck getting ready together. There was one extension cord between the beds that we had to fuddle with for our medical device and I blew a breaker trying to dry my hair outside of the bathroom (because good luck getting ready together in the itty bitty bathroom!). We were told we were "upgraded" and moved to the third floor from the first. But there was nothing upgradable aside from an extra bed we didn't need. The other floors had balconies... we ended up with a tiny window obscured by a window-mounted air conditioner. Zero out of 5 stars, would not recommend it. Very disappointing accommodations. Nelson was fabulous. We will return but will not be staying at Prestige.
2023년 11월에 2박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2023년 11월 21일
Dear Laura,First of all, we truly apologize that your stay was a disappointing experience. Regarding the room type booking, I am sorry if there was any miscommunication. This reservation was made at the Prestige Inn, not the Resort. The two hotels have separate inventories and booking systems. The booking would not have been transferred from the resort to the inn and we are very sorry that this was how it seemed.Your comments about the train noise and bathroom size are duly noted, and we understand the frustration it caused.We regret that the room upgrade did not meet your expectations, and we'll use your insights to improve our communication and guest experience. Nelson is indeed a wonderful place, and we hope you'll consider giving Prestige another chance in the future.

10/10 - 훌륭해요

Dana

2023년 11월에 1박 숙박함
답변 제공: Isabella, Guest Services 님, 2023년 12월 14일
Dear Dana, Thank you for the 5/5 rating! We appreciate your positive feedback. If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next experience even better, please feel free to let us know. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to essentials if you are on an extended trip! Little further from town, but still walking distance. Be careful with hot showers! The steam set the smoke alarm off in my room and that was an interesting start to the day.
2023년 11월에 3박 숙박함
답변 제공: Kiera, Guest Services Manager 님, 2023년 11월 21일
Dear Connor,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our location convenient for an extended trip and within walking distance of essential amenities.We apologize for any inconvenience caused by the smoke alarm being triggered during your hot shower. The smoke alarms react similarly to steam as they would smoke. I am sorry to hear that it disturbed your morning.If there's anything else you'd like to share or if there's anything we can do to enhance your experience, please feel free to let us know. We value your input and look forward to welcoming you back for another stay.