The 2nd night we stay at the Atwater the electricity went out on the whole island arond 530-600 pm. It was pitch dark in our hotel room and we had plan to get dinner around 7 pm so we were concern of not being able to have dinner.
We stayed at other hotels around the world and experience tragic issue before but in those events we would get a letter, a call, or a staff member letting us know what is going on and what they are doing to solve the problem putting us as guest as ease. And offer assistance for any inconvenience.
Not at the Atwater. No one said a thing, informed us, offer assistance or let us know what they are doing to help.
I understand that things like this happens unannounce and sometimes out of the hotels control but i feel they could of done something to ease their guest.
We checked out the next morning at 11 am and the electricity hasn't been restored, not a word of apology was said.