Dear Sun,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Guest, we would like to thank you for taking the time to review our Palace Catania | UNA Esperienze. We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations. This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future. Sincerely Massimiliano Torre General Manager Palace Catania | UNA Esperienze

Dear JUNYONG, thank you so much for giving a 10 to your stay experience with us. Nothing more beautiful for us: it is the greatest reward for our work. Pure joy! We would love to welcome you here back in the near future. Warmest regards, Massimiliano Torre Palace Catania | UNA Esperienze

Dear Mrs. Bomi, we are pleased to read that you had a very plesant experience with us. Thank you very much for sharing it! My tean and I look forward to welcoming you for another stay and, of course, glad to suggest you another room category even bigger than the classic of 20 sqm., such as Executives, Suites ...and then, closer to your desires and preferences. With kind regards, Massimiliano Torre General Manager Palace Catania | UNA Esperienze

Dear Guest, it is a pleasure to read your positive rating after your stay . We appreciate it very much! We wait for you next stay here and in the other hotels of our Italian group. Best regards, Massimiliano Torre Palace Catania | UNA Esperienze

Dear Mrs. Sunhee, thank you so much for taking the time to share your great review and rating with us. I was delighted to read you enjoyed so many aspects of your stay with us and that you will visit us whenever your travels bring you back to Sicily. It was our pleasure to host you and the team and I look forward to welcoming you again very soon. With best regards Massimiliano Torre General Manager Palace Catania | UNA Esperienze

Gentile Jinho, innanzitutto grazie per aver condiviso la sua opinione in merito al recente soggiorno presso il Palace Catania. Siamo lieti che abbia apprezzato la perfetta location, comodissima per scoprire la città e ci spiace leggere la sua segnalazione in merito ai cuscini proprio perchè oltre ai cuscini standard che si trovano in camera offriamo una gamma di alternative per rendere più confortevole il sonno di tutti i nostri ospiti: dal cuscino in piume d'oca, al cuscino in kapok, al lattice e addirittura il neckroll per chi ha specifici problemi di cervicale, comodamente ordinabili chiamando la reception. Speriamo quindi di poterla riavere come nostro ospite per poterle far provare quello che più possa avvicinarsi alla sua preferenza! Cordiali Saluti

Dear Guest, thank you for sharing your opinion here with us. We are really happy you appreciated your stay and that your comment is so positive! We do really hope to have you here again as our appreciated guest, Best regards

Dear Sir, we thank you for having dedicated some of your precious time to provide your feedback on Expedia about our restaurant, allowing us to monitor its services quality and performance. We have already taken note of your opinion and we are pleased that you pointed out those elements that you did not feel were up to its high standards. Then, we are sorry to have not your glowing report, as usually other guests’ feedback does, mainly appreciating our staff care of details. We read that unfortunately your stay was mainly influenced by the WiFi issue, whose weak signal was due to some sudden implemented works in the city centre for the empowering of ultra-fast fibre broadband. Our staff called many times our internet service supplier to solve as soon as possible the inconvenience that interested other properties and commercial activities in the downtown and we apologise if your perception was different. Of course, we have already shared your comments for the hairdryer as well and we apologize for the misunderstanding occurred. We ensure you that all prevent actions have been already taken as we are always trying to give the quality of service and therefore, we feel really sad that we didn't meet your expectations. This is our hope that you will give us another chance to better serve you in the future and thanks once more for sharing your concern with us. With Kind regards, Rita Monfrini Guest Relation UNA Hotel Palace

Dear Sir, どうもありがとうございました for taking your time to write a review on Hotels.com which helps us to monitor the quality of our services Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are more and more satisfied next time you choose to stay with us and in the meantime, we stay then at your disposal at anytime for any assistance or suggestion you may need choosing and booking a room as per your preferences. Kind regards, Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)

Dear Mr. Jae Keu, we would like to thank you for taking time to provide us your feedback on Hotels.com, which will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our appreciated guest in the UNA world. Kind regards, Rita Monfrini Guest Relation UNA Hotels & Resorts

Dear Alejandra,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Daksha,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Mrs. Patricia,thank you so much for your glowing review of Palace Catania UNA Esperienze.We are delighted you had an excellent stay and were pleased with our location and accommodations. Your kind words about our team are very much appreciated. We look forward to your next stay with us in the very near future.Very best regards,Rita MonfriniFront Office TeamPalace Catania UNA Esperienze

Dear Mohsin,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Michelle,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Mrs. Susan, thank you so much for your recent stay at the Palace Catania UNA Esperienze during your travel in Sicily.Reviews help us to monitor and improve the quality of the experience we wish to offer for all our valued guests, like you, and we believe it is very important to let other travellers know your opinion as well, and how they can enjoy the excellence of the Italian hospitality, choosing to stay with us!We look forward to welcoming you soon again in the UNA Esperienze's world.Warmest regards,Massimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Wendell,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Liebe Frau Nadia,was für eine tolle Bewertung Ihres Aufenthalts. Hierfür möchten wir uns ganz herzlich bei Ihnen bedanken.Es ist allen Ladies & Gentlemen des Palace Catania UNA Esperienze eine freue Ihr Lob zu lesen.Wir würden und seht freuen, sollte Ihr Weg Sie wieder nach Sizilien führen, Sie erneut bei uns begrüßen zu dürfen.Mit besten Grüßen,Massimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear David,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Katsunori,thank you for taking part of your time to review our facility.We must admit, however, that your score seems rather harsh to us, we work every day to give our best in terms of hospitality and so we are very sorry that for some reason for you it was not so.Your opinion is an opportunity for us to constantly improve and fully meet your expectations on your next stay.Best regardsMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Terrence,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Hilary,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Gentile Paolo,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Gentile Giuseppe,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Dear Rose,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Jacob,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Qingyang,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Marjorie,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Heather,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Carlos,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Gentile Luca,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Gentile Elena,La ringraziamo per l'apprezzamento condiviso.Ci auguriamo di poterLa avere nuovamente nostra gradita ospite in futuro.Cordiali saluti,Massimiliano TorreDirettorePalace Catania UNA Esperienze

Gentile Roberto,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Dear Kari,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Angelika,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Valeri,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Anita,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Gentile Enrico,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Dear Kazuhiko,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Susan,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Scott,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

Gentile Giuseppa,desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi. Siamo lieti di constatare che siamo riusciti a soddisfare le Sue esigenze, ottenendo un giudizio favorevole sulla struttura che ci gratifica e fornisce uno stimolo al costante miglioramento del nostro lavoro. Augurandoci di averLa presto nuovamente nostra ospite, Le porgiamo i più cordiali saluti Massimiliano TorreGeneral Manager Palace Catania UNA Esperienze

Dear Fisnik,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Funda, thank you for your feedback. My team and I are so sorry to read it and please feel free to contact me directly at any time for a personal talking. We can take all correct actions and measures to consecrate our work to improve the guest experience.Best regards, Massimilano Torre General Manager Palace Catania UNA Esperienze

Dear Kazuya,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Steen,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

Dear Robert,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze